Efisiensi layanan merupakan aspek penting yang mendukung keberhasilan operasional, terutama di tengah keterbatasan sumber daya dan meningkatnya permintaan. Optimalisasi penggunaan sumber daya diperlukan agar kinerja layanan tetap optimal dan berkualitas. Teknologi memegang peran vital dalam meningkatkan efisiensi, memungkinkan organisasi untuk menjaga kualitas layanan meskipun dengan keterbatasan yang ada. Universitas Sunan Giri Surabaya, sebagai institusi pendidikan tinggi, berusaha meningkatkan efisiensi pelayanan dengan mengadakan denah kampus. Program ini bertujuan memudahkan mahasiswa baru dan pengunjung dalam menemukan lokasi di lingkungan kampus secara lebih cepat dan tepat. Melalui metode Participatory Action Research (PAR), program ini melibatkan partisipasi aktif dari civitas akademika untuk menciptakan solusi navigasi yang efisien. Papan denah yang dipasang di titik strategis kampus diharapkan dapat meningkatkan kenyamanan dan pengalaman pengguna, mengurangi kebingungan, serta mendukung kegiatan akademik dan administratif yang lebih efektif. Inisiatif ini diharapkan mampu meningkatkan kualitas pelayanan kampus secara keseluruhan.

This research aims to explore the role of Emergency First Aid (PPGD) education as a tool to strengthen life skills in junior high school (SMP) students. PPGD education is very important to equip students with the basic knowledge and skills needed in emergency situations. At the junior high school level, many students still do not understand how to handle emergency situations, so this educational program is designed to increase their readiness to respond to various emergencies quickly and effectively. This research also highlights challenges in implementing the PPGD curriculum, such as availability of resources, teacher training, and effectiveness of teaching methods. In addition, the level of awareness of students and schools about the importance of PPGD skills was also analyzed, considering that low understanding can hinder the effectiveness of this program. It is hoped that the results of this research can make a significant contribution to improving students' life skills through more integrated health education in schools. PPGD education that is successfully implemented is expected to make junior high school students better prepared to face emergency situations, and able to provide fast and appropriate first aid.