The purpose of this study is to develop and build an online information system for making a Certificate of Inability to Pay (SKTM) to overcome the problem of manual service procedures in Bercak Village. The approach used in building this system is the waterfall model which includes the stages of needs analysis, design, implementation, testing, and maintenance. Data collection is carried out through observation, interviews, literature reviews, and documentation. Through this system, the community can apply for SKTM online, making it easier for administrators to verify and village heads to issue SKTM. In addition, WhatsApp is also used to send notifications when the letter has been completed. The results of the blackbox test show that each feature runs as expected. This method is believed to be able to improve the accuracy, efficiency, and transparency of village administration services.

Advancements in information technology have provided opportunities for village governments to enhance the quality of community services, particularly in managing complaints.. This research discusses a website-based community complaint information system implemented in Pagarbatu Village, Saronggi Sub-district, Sumenep District. The system is designed to replace the conventional method of utilizing a physical complaint box, which is considered less effective in handling community reports. Using the waterfall system development model, this research produced a web-based platform that allows people to submit complaints quickly and easily. The system also provides features for village officials to manage reports in a structured and transparent manner. The results show that the implementation of a web-based complaint information system can improve the efficiency and accountability of public services.