Advancements in information technology have provided opportunities for village governments to enhance the quality of community services, particularly in managing complaints.. This research discusses a website-based community complaint information system implemented in Pagarbatu Village, Saronggi Sub-district, Sumenep District. The system is designed to replace the conventional method of utilizing a physical complaint box, which is considered less effective in handling community reports. Using the waterfall system development model, this research produced a web-based platform that allows people to submit complaints quickly and easily. The system also provides features for village officials to manage reports in a structured and transparent manner. The results show that the implementation of a web-based complaint information system can improve the efficiency and accountability of public services.
