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Pengabdian kepada Masyarakat ini bertujuan merumuskan strategi mengembangkan citra Desa Wisata dan potensi daya dukung kegiatan ekonomi desa yang terletak di wilayah Dusun Karangjoho Kelurahan Gondoriyo, Kecamatan Ngaliyan, Kota Semarang, dengan produk utamanya, Curug (air terjun). Pengabdian kepada Masyarakat ini dilakukan dengan menggunakan pendekatan metode deskriptif kualitatif dengan teknik analisis participant observation dan wawancara baik terstruktur maupun terbuka, dengan menekankan pada keterlibatan masyarakat lokal. Untuk tujuan ini, peneliti melakukan kegiatan: 1) mengidentifikasi atmosfer desa wisata, 2) mengidentifikasi budaya lokal, 3) arah pelestarian lingkungan. 4) kegiatan perekonomian Desa Wisata. Adapun hasil pengabdian kepada masyarakat ini menemukan identitas geografis berupa: curug /grojogan, sungai irigasi, sawah, goa mistis, hutan taman, jembatan comblang, produk kearifan lokal nasi bledug dan wedang sinom, serta seni budaya lokal tabuh lesung yang dapat mengubah citra desa wisata khas Gondoriyo Ngaliyan. Selain itu juga adanya obyek wisata ini dapat meningkatkan kegiatan ekonomi masyarakat Gondoriyo dilihat dari bertumbuhnya warung-warung jajanan dan toko ritel.

The purpose of this study is to see and analyze how a retail business maintains its business, including maintaining customer loyalty. The research was conducted at a retail store in Sukabumi. Methods of data collection is done through observation and interviews with resources in the store. The results showed that: 1) retail stores in maintaining their business utilize various promo modules and involve the active role of all resources in the store; 2) retail stores provide all the best to consumers, through an attitude that prioritizes 5S, and strives to meet every consumer need, so as to maintain consumer trust and loyalty; 3) the ability to promote and good service makes retail stores can compete with competitors and can maintain their business.

The company's performance can be seen from the profitability and sustainability in maintaining its business, especially retail companies. The purpose of this study was to examine the influence of factors that affect the performance of retail companies, such as DER, NPM and TATO. The population of this research is 25 companies and the research sample is 8 companies on the Indonesia Stock Exchange (IDX).The research method uses Normality Test, t test, Anova test, Coefficient of Determinants, Correlation and Multiple Linear Regression using SPSS software version 22. The results of the research Net Profit Margin (NPM) and Total Asset Turnover (TATO) have a significant effect on Return on Assets (ROA), while the Debt Equity Ratio (DER) has no significant effect. However, simultaneously the three independent variables (DER, NPM and TATO) have a significant effect on Return on Assets with the equation Y = -0.015 - 0.001X1 + 1.549X2 + 0.011X3.

Penelitian ini mengacu pada upaya yang dilakukan oleh seluruh masyarakat di Indonesia dalam rangka meningkatkan perekonomian yaitu Usaha Kecil Menengah (UMKM). Dalam rangka pembenahan birokrasi menjadi lebih agile, perlu dipertanyakan kesiapan pemerintah dalam praktik Agile Governance. Hasil tersebut menunjukkan tantangan UMKM dalam menghadapi Perusahaan Ritel Modern yang telah berdiri di setiap sudut kota yaitu Indomaret dan Alfamart. Hal ini terlihat dari jumlah gerai yang telah berdiri dimana Indomaret pada tahun 2020 mencapai 17.681 gerai, sedangkan Alfamart pada tahun 2020 tercatat sebanyak 15.102 gerai di seluruh Indonesia. Tujuan dari penelitian ini bertujuan untuk mengetahui peran dan implementasi Agile Governance dalam menangani permasalahan UMKM di setiap daerah di Indonesia. Penelitian ini menggunakan metode kualitatif dengan jenis penelitian deskriptif. Dari hasil yang telah disebutkan kesimpulannya, perusahaan retail seperti Indomaret dan Alfamart menjadi tempat persaingan yang ketat bagi Pasar Tradisional atau UMKM, namun jika pemerintah gesit dan mampu mensinkronisasikan kebutuhan masyarakat dan perekonomian maka akan berdampak kemajuan di suatu daerah dan Indonesia.

This study aims to examine the Physical Aspects, Personality Interaction, Problem Solving, mediated by Customer Satisfaction against Customer Loyalty. The data used in this study used data obtained from questionnaires distributed to customers at Mirota Campus, DI Yogyakarta. The number of questionnaires distributed in this study to 220 respondents. The research data were analyzed using multiple linear regression analysis using the SPSS 25 program. The results of this study indicate (X1) Physical Aspects not have a positive effect on (Z) Customer Satisfaction. (X2) Personality Interaction has a positive effect on (Z) Customer Satisfaction. (X3) Problem Solving has a positive effect on (Z) Customer Satisfaction. (Z) Customer Satisfaction directly has a positive effect on (Y) Customer Loyalty. (X1) Physical Aspects through (Z) Customer Satisfaction has a significant influence on (Y) Customer Loyalty. (X2) Personality Interaction through (Z) Customer Satisfaction has a significant influence on (Y) Customer Loyalty. (X3) Problem Solving through (Z) Customer Satisfaction has no significant effect on (Y) Customer Loyalty and service quality mediated by costumer satisfaction (Z) on costumer loyalty (Y) has a positive effect.