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Demand for additional electric power increases as electricity demand increases, but the process is often hampered by obstacles in the operational workflow. The main objective of this research is to analyze operational risks in kWh addition services using the Root Cause Analysis (RCA) method using the 5 Why technique and fishbone diagram. The RCA method equipped with a fishbone diagram will produce a mapping of the causes of operational risk obstacles in the PT XYZ kWh addition service in a structured manner. In the process, the author identifies and analyzes the various risks faced, and proposes improvements aimed at improving service quality. Based on the results of the research analysis, there are two operational risks related to kWh addition, namely: the migration process of postpaid kWh meters to prepaid meters and the use of electricity by customers who exceed the contracted power. The conclusion shows that most of the operational risks come from customer behavior. Proposed improvements include increasing the frequency of inspections, proactive planning for power additions, and transparency of information to customers. The results of this report are expected to make a positive contribution to operational risk management at PT XYZ and improve customer satisfaction.

In the rapidly evolving digital era, cybersecurity has become increasingly crucial as information technology permeates nearly every aspect of life. Students from the Faculty of Informatics Engineering, known for their tendency to adopt new technologies early, face high risks from constantly evolving and complex cyber threats. The importance of cybersecurity cannot be overstated, and educating and socializing safe technology practices are key to protecting oneself from cyberattacks. This community service aims to explore the effectiveness of cybersecurity awareness among students of the Faculty of Informatics Engineering at Ibnu Sina University, focusing on efforts to enhance understanding and protection against online threats. The activities include workshops and involve several stages, from planning to evaluation and reflection. The results indicate a significant improvement in students' understanding and proactive attitudes towards online security practices. Evaluation suggests that these awareness efforts effectively change students' behaviors to enhance digital safety. Recommendations for the future include increasing collaboration between universities and industry to provide additional resources and training. This initiative not only benefits students directly but also serves as a foundation for developing more comprehensive and sustainable cybersecurity education strategies in academic environments.  

The purpose of this study is to ascertain how innovatice behavior and creativity affect the productivity of millennial workers in Bandar Lampung's tourist and hospitality sector. In order to accomplish this, a quantitative technique was used in the research, and data was gathered via a Likert scale questionnaire. Because the exact number of population members is unclear, the study used a purposive sampling method to establish the sample size, which amounted to 150 respondents. Software called SPSS 26 was used to examine research data, instruments, and hypothesis testing. This study employed multiple linear regression analysis as its analysis approach. The study's findings demonstrate that innovative and creative behavior benefit millennial workers' performance in the tourism and hospitality sectors in Bandar Lampung. Workers show efficacy in putting ideas into practice, but they are not as proactive in seeking out novel chances. Despite a propensity to be cautious when attempting new ideas, employee innovation has proved to be crucial to organizational success. As a result, encouraging innovation is crucial for raising employee performance and fostering organizational expansion.