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Piutang pelanggan Indihome yang tidak tertagih merupakan salah satu permasalahan yang berdampak langsung terhadap arus kas dan stabilitas keuangan perusahaan. Laporan Tugas Akhir ini bertujuan untuk menjelaskan tata cara penagihan piutang pelanggan Indihome di Telkomsel Branch Jambi, mengidentifikasi media komunikasi yang digunakan pada setiap tahapan penagihan, serta mengetahui kendala yang dihadapi. Metode penulisan yang digunakan pada laporan ini adalah deskriptif kualitatif melalui observasi, wawancara, dokumentasi, dan studi kepustakaan pada divisi BCR (Billing Collection Retention) Indihome Telkomsel Branch Jambi. Hasil pembahasan menunjukan bahwa penagihan dilakukan secara bertahap mulai dari pendataan pelanggan menunggak, pengiriman informasi tagihan, pengingat setelah jatuh tempo, penagihan via media komunikasi, pemberian surat peringatan, penagihan oleh tim CTB (Caring Territory Base), hingga isolir sementara layanan. Media komunikasi yang digunakan meliputi telepon, WhatsApp, dan email, dengan telepon dan WhatsApp sebagai media yang paling efektif. Kendala utama yang ditemui yaitu nomor pelanggan tidak aktif, pelanggan tidak merespon, serta penundaan pembayaran akibat kendala ekonomi. Pembaruan data pelanggan secara berkala dan peningkatan intensitas follow-up diperlukan untuk meminimalkan risiko piutang tak tertagih.

Perkembangan teknologi layanan internet di Indonesia memengaruhi berbagai sektor industri, termasuk sektor makanan di PT Sarimelati Kencana Tbk. Perusahaan awalnya menggunakan layanan IndiHome, namun menghadapi tantangan seperti tingginya biaya dan ketidakstabilan jaringan yang berdampak pada efisiensi operasional. Sebagai alternatif, layanan Starlink hadir dengan jaringan satelit yang menjangkau wilayah luas dan mendapat respons publik yang lebih positif. Penelitian ini bertujuan untuk menganalisis sentimen masyarakat terhadap IndiHome dan Starlink menggunakan metode Naïve Bayes yang dievaluasi melalui K-Fold Cross Validation. Data dikumpulkan dari media sosial X (sebelumnya Twitter) dengan total 14.200 tweet (7100 tweet untuk IndiHome dan 7100 untuk Starlink), yang kemudian diproses melalui tahapan preprocessing seperti cleansing, tokenizing, stopword removal, dan stemming. Hasil pengujian menunjukkan bahwa metode Naïve Bayes memberikan akurasi terbaik pada data Starlink sebesar 83,74%, sedangkan pada IndiHome sebesar 73,31%. Analisis preferensi menunjukkan bahwa sentimen positif terhadap IndiHome sebesar 34%, sedangkan Starlink mencapai 47%.Temuan ini menunjukkan bahwa Starlink lebih unggul dalam persepsi publik dibandingkan IndiHome. Oleh karena itu, hasil penelitian ini dapat menjadi dasar pertimbangan strategis bagi PT Sarimelati Kencana Tbk. dalam memilih penyedia layanan internet yang lebih stabil, efisien, dan mendukung kelancaran operasional perusahaan.

This research aims to analyze the performance comparison of several AI Image Generator platforms in generating images based on text prompts, considering the influence of internet speed on rendering time. The platforms tested include Blackbox AI, Craiyon AI, Dreamina AI, and Freepik AI. Testing was conducted using two types of internet providers, namely XL and Indihome, to evaluate differences in rendering time and the accuracy of the generated images. The results indicate that internet speed significantly affects rendering time, with Freepik AI showing the greatest impact. Additionally, the accuracy of the generated images varies depending on the platform's ability to translate text prompts into images. These findings provide insights into the factors influencing the performance of AI Image Generators, particularly in the context of internet speed and output accuracy.

 This research is motivated by the problem of customer receivables that are delayed in payment, so that an accounting information system is needed as a means of control to ensure that the collection procedure runs effectively and efficiently. Using a qualitative descriptive method with observation, interviews, and documentation. The results of the study indicate that the Indihome and Indibiz collection procedures by the Billing and Payment Collection unit are in accordance with the company's SOP.

PT Telekomunikasi Indonesia, Tbk is a State-Owned Enterprise (BUMN) company engaged in information and communication technology. PT Telekomunikasi Indonesia, Tbk (Telkom) which is equipped with a package (3-1) three services in one package or Tripel play with communication and data service facilities provided such as landline (voice), internet (Internet on Fiber or High Speed Internet), and interactive television services (Usee TV Cable, IP TV). This study aims to determine the effect of promotion and brand image on purchasing decisions with customer satisfaction as an intervening variable (Case Study on Indihome Company Customers (PT. Telekomunikasi Indonesia, Tbk Pematang Siantar Branch). this research is non-probability, namely convenience sampling with the population, namely all customers of PT. Telekomunikasi Indonesia, Tbk Pematang Siantar Branch and the sample used was 96 respondents. The data collection technique used is primary data in the form of questionnaires and secondary data obtained through documentation studies. The data analysis technique uses quantitative data processed with the SPSS version 29 program, namely the t test and the coefficient of determination (R2). The results obtained in this study show, 1) there is a significant effect of promotion and brand image on customer satisfaction, 2) there is a significant effect of promotion and brand image on purchasing decisions, 3) Customer satisfaction variables have a significant effect on purchasing decisions, 4) Customer satisfaction variables are not able to mediate between promotion and brand image on purchasing decisions.

This study aims to determine and analyze the form of fulfillment of consumer rights of IndiHome service provider users in the Laws and Regulations in Indonesia due to the FUP system and the responsibility of the IndiHome provider towards consumers due to the FUP system. This study is classified as normative research with a historical approach, comparative approach and conceptual approach. Legal materials are collected through document studies, then analyzed prescriptively. The results of the study indicate that consumer rights and the responsibilities of business actors, namely Indihome, have been regulated in Law No. 8 of 1999 concerning Consumer Protection. Although it has been regulated in the Laws and Regulations, this situation is no longer effective because when an error occurs, Indihome can be released from its responsibility. For this reason, it is necessary to revise Article 27 letter b of Law No. 8 of 1999 concerning Consumer Protection.

Customer satisfaction includes efforts to meet consumer needs. Consumer satisfaction is a situation demonstrated by consumers when they realize that their needs and desires are as expected and are being fulfilled well. This research aims to determine and analyze the influence of relationship marketing, customer trust, and price competition on consumer satisfaction of Indihome users in Medan City. With a sample size of 100 respondents. Data collection techniques were carried out using questionnaires. The analysis used is multiple linear regression analysis using the SPSS (Statistical Package for Social Sciences) 24.0 for Windows program tool. The results of the analysis show that relationship marketing has a positive and significant influence on consumer satisfaction. Customer trust has a positive and significant influence on consumer satisfaction, and price competition has a positive and significant influence on consumer satisfaction. Meanwhile, the results of the simultaneous analysis show that relationship marketing, customer trust, and price competition have a positive and significant effect on consumer satisfaction of Indihome users in Medan City.

The increasing complexity of public demand for telecommunication services, particularly internet services, has pushed PT. Telkom, as one of the state-owned enterprises (SOEs), to continuously enhance the quality of its services. One of its flagship products, Indihome, offers faster internet connectivity compared to dial-up services. However, Indihome has been frequently criticized by customers due to service disruptions. This indicates a need for developing effective strategies to address customer complaints. The primary issue faced by the public is the lack of knowledge regarding service disruptions, leading to difficulties in explaining the problem to technicians for repair. This research aims to develop a Telkom service disruption diagnosis system that can assist the public in identifying issues early without direct consultation with an expert. The system is developed using an expert system method, where information about service disruptions is processed to generate accurate diagnoses. With this system, customers can identify the type of disruption and provide clearer information to Telkom technicians. The research findings indicate that the most common disruptions are caused by faulty adapters or modems and disconnected configurations, with a density value of 54.49%. This system is expected to improve Telkom’s public service quality, minimize customer complaints, and expedite the repair process for Indihome services.  

Billing and Payment Collection plays an important role at PT. Telekomunikasi Indonesia. This unit is tasked with collecting and handling receivables collection and cash receipts from Indihome customers. The unit's role is to communicate with customers to remind them of their obligations in paying bills for the current month and arrears that are due. This research uses qualitative methods with primary data types. The research results show that the role of the unit greatly influences Telkom's cash income. Telekomunikasi Indonesia, Tbk. However, there are problems faced by both customers and companies, such as network damage, errors in inputting customer data and so on. Therefore, Billing and Payment Collection should provide the right information to customers and must adjust the incoming information in accordance with applicable policies at Telkom so that there are no misunderstandings between marketing and billing, and reduce the level of customer complaints.

PT Telekomunikasi Indonesia Tbk is a company that provides network services. PT Telkomsel Surabaya oversees several card products, namely Telkomsel Postpaid Card, Telkomsel Prepaid Card, and By.U Card. In addition, they also offer modem products such as Orbit and Indihome as part of their sales portfolio. Direct selling is one of the most frequently used promotional and marketing methods by Telkomsel, including organizing events and collaborating with various events through sponsorship and partnerships. This research is written using a descriptive method, analyzing the results directly from the company during the internship period.

The internet is a computer network system that is connected to each other. To achieve an internet, you need a fiber optic network that can transfer certain information data up to speeds of up to 100Mbps. However, customer service often receives customer complaints regarding unstable Indihome network services in the Banyumanik STO area. So it is necessary to do research on Fiber Optic Network Analysis from Server to Optical Network Terminal (ONT) at PT Telkom Access Banyumanik STO Using the Fishbone Method. To analyze the causes that affect the quality of fiber optic network for good or bad. Network quality analysis was carried out using the Fishbone Diagram method as a basis for obtaining the results of measuring the quality of fiber optic networks at ODC BMK FAE/ODP BMK FAE 016 Jalan Banjarsari Barat – Jalan Tembalang Selatan. The results of network quality analysis through brainstorming sessions with 11 employees of PT Telkom Access obtained an average answer of 92%. Then measure the quality of the network in the field, namely from the Optical Line Terminal (OLT) to the Customer. The results obtained are directly proportional to the standard network quality analysis with an attenuation value of -19.10 dBm. So it can be concluded that the case study area has good network quality because the results of the average value of the questionnaire answers and the measurement results of the case study area have a value above the standard.

PT. Telkom Access is a subsidiary of PT. Telekomunikasi Indonesia, Tbk (Telkom) whose shares are wholly owned by Telkom. Telkom Access is engaged in the business of providing construction services and managing network infrastructure. PT. Telkom Access still uses facilities in the form of Google Drive to help monitor the results of new installations of Indihome and there has been no sales performance for its employees to use, but this is not completely smooth, sometimes it is slow and cannot be accessed due to several things such as the internet network is experiencing interference, poor access. concurrently, and other constraints, so as to access and monitor the final results of the design to make "Indihome new Install Information System Design and Web-Based Sales Performance at PT Telkom Access which makes it easy for sales and management to evaluate new installs and sales performance that has been faster and more accurate because online and realtime. 

The very rapid development of technology, information, and communication in the current era of globalization is very helpful and facilitates the work of the world community, one of which is currently popular is the internet. This study aims to determine the contribution of service quality and product quality to Indihome customer satisfaction in the city of Padang. The methodology of this research is quantitative research. The sample in this study was 100 customers who were taken by the purposive sampling method. The analytical method used is multiple linear regression analysis. The results showed that simultaneously service quality and product quality had a positive and significant effect on Indihome customer satisfaction in the city of Padang. While partially the service quality variable has no significant effect on Indihome customer satisfaction in the city of Padang, and the product quality variable has a positive and significant effect on Indihome customer satisfaction in the city of Padang. Product quality is the most dominant variable affecting customer satisfaction.

Mengingat pelanggan Indihome yang terus meningkat setiap tahunnya, tidak menutup kemungkinan ada dampak di balik itu semua, salah satunya adalah gangguan terhadap layanan Indihome. Banyaknya gangguan yang terkadang harus melibatkan teknisi dari divisi yang berbeda untuk menangani gangguan tersebut menyebabkan keterlambatan dalam pekerjaannya sendiri. Penelitian ini hanya membahas penanganan kerusakan pada pelanggan Indihome dan solusi permasalahan pelanggan Indihome dengan mengkonsultasikan sistem untuk mencari solusi. Representasi pengetahuan yang digunakan adalah case-based reasoning dengan metode AHP dan algoritma similarity Sorensen. Hasil konsultasi penanganan gangguan pelanggan Indihome didapatkan dari nilai similarity terbesar Sorensen. Dari semua defect yang ditemukan, nilai similarity Sorensen tertinggi adalah STB UseeTv yang rusak dengan nilai similarity 0,736. STB UseeTv rusak memiliki nilai paling tinggi karena memiliki bobot gejala berat yang besar dimana kriteria gejala berat memiliki persentase bobot paling tinggi.