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This study aims to analyze the quality of granulated sugar products at PT Madukismo Yogyakarta using the Six Sigma methodology through the DMAIC approach (Define, Measure, Analyze, Improve, and Control). The main problems identified involve high variations in product quality and significant defects, particularly related to moisture content (less dry) and off-color products. Production and defect data from May 2023 to September 2024 were used to calculate DPMO and sigma levels as indicators of process performance. The results show that the sigma level ranges from 4.48 to 5.03, with the highest DPMO recorded at 1,456.76 and the lowest at 205.55, indicating that the process has not yet achieved Six Sigma performance. Pareto analysis reveals that color defects (58.4%) contribute the most to overall defects. The Fishbone diagram analysis indicates that defect causes originate from factors related to manpower, method, material, machine, measurement, and environment. Improvement recommendations include digitalizing monitoring systems, enhancing SOPs, upgrading operator competencies, modernizing machinery, improving raw material management, and strengthening environmental control systems. These improvements are expected to reduce DPMO to below 500 and increase the sigma level to at least 5.2. This study concludes that the Six Sigma approach is effective in identifying quality issues and formulating strategies to improve the quality of granulated sugar products at PT Madukismo.

Bus Rapid Transit (BRT) systems play a crucial role in providing efficient and sustainable urban mobility, yet service quality often faces challenges that lead to passenger dissatisfaction. This study focuses on BRT Trans Jateng Corridor 7, which has received a considerable number of complaints regarding service reliability, comfort, and punctuality. The main objective of this research is to improve passenger satisfaction by applying the Six Sigma methodology to identify, analyze, and reduce the root causes of service-related complaints. Using the DMAIC (Define, Measure, Analyze, Improve, Control) framework, data were collected through complaint reports, passenger surveys, and operational performance indicators. Statistical analysis and cause-effect diagrams were employed to pinpoint critical factors influencing complaints, including bus frequency, driver performance, ticketing efficiency, and infrastructure support. The findings indicate that the application of Six Sigma significantly reduced recurring complaints, particularly in the areas of schedule adherence and service responsiveness, leading to measurable improvements in overall passenger satisfaction. The synthesis of results demonstrates that structured quality management approaches such as Six Sigma can effectively enhance public transportation service quality by providing systematic solutions to operational problems. In conclusion, this research highlights the practical benefits of Six Sigma in improving service performance and reducing passenger complaints, offering valuable insights for policymakers and transportation operators seeking to strengthen the quality and sustainability of public transit systems.

The purpose of this research is to use the six sigma approach to assess the quality of cracker manufacturing at UD. Palapa in Nganjuk Regency. This technology was chosen because it allows for quantitative measurement and analysis of product defect levels, as well as the identification of defect-causing variables. The study was carried out using the DMAIC (Define, Measure, Analyze, Improve, Control) steps and statistical methods such as Pareto diagrams, fishbone diagrams, and C-chart control charts. According to the research, the cracker manufacturing process at UD. Palapa has an average sigma value of 2.74, which is still below the six sigma (6σ) threshold.  This figure implies that the product fault rate remains fairly high.  The most common forms of faults are irregular shape and uneven thickness, which are mostly produced by machine, human, process, and raw material problems. C-chart analysis reveals that most processes are still under control, while there are a few spots beyond the control boundaries that indicate unique variances. Based on these data, it is possible to infer that UD. Palapa's quality control system is still reactive and has to be improved in order to be more proactive. Routine equipment maintenance, operator training, the introduction of standard operating procedures (SOP), and more stringent raw material selection are all possible efforts. Six Sigma deployment has been shown to provide a full view of production quality conditions, as well as a foundation for future continuous improvement programs.

This study aims to analyze and improve the quality control of packaging printing production at PT XYZ by applying the Lean Six Sigma methodology. Lean Six Sigma combines waste reduction principles with statistical quality control to achieve operational excellence. The research identifies major production challenges, including high defect rates, overproduction, and ineffective inventory management, all of which contribute to increased costs and reduced efficiency. The DMAIC framework—Define, Measure, Analyze, Improve, and Control—was employed to systematically address these issues. During the Define and Measure phases, types of waste were identified and defect rates were calculated using Defects Per Million Opportunities (DPMO). In the Analyze phase, root causes were examined using a Fishbone (Ishikawa) diagram, highlighting factors related to manpower, materials, machines, and methods. The analysis revealed a sigma level of 3.2, indicating a moderate level of process quality and substantial room for improvement. To address the identified issues, several improvement strategies were proposed. These include implementing a Just-In-Time (JIT) system to reduce inventory waste, adopting the First-In-First-Out (FIFO) inventory method for better material rotation, and conducting targeted technical training for operators to minimize human error. In the Control phase, the study suggests process standardization, routine inspections, and continuous monitoring as key practices to ensure that improvements are sustained over time. The findings and recommendations from this study are expected to contribute to better quality control, reduced operational waste, and enhanced productivity in the packaging printing process. Ultimately, this approach aims to strengthen PT XYZ’s competitiveness in the printing industry by fostering a culture of continuous improvement and quality excellence.

Increasing business competition requires companies to consistently improve quality and operational efficiency. This study aims to identify and reduce non-value added activities in the procurement process at Distributor X, a company engaged in the distribution of instant cooking spices. Common issues include expired goods (49.05%), damaged packaging (18.78%), and product mismatches (32.17%). The Lean Six Sigma approach with the DMAIC (Define, Measure, Analyze, Improve, Control) method is used to address these problems. Measurement results show an average DPMO value of 10,076.58 and a sigma level of 3.82, which are still far below the Six Sigma quality standard. Improvement proposals include the implementation of barcode/RFID systems, FIFO inventory management, higher-quality packaging materials, and the use of unique product codes. In the Control phase, monitoring is carried out through an ERP system and the establishment of structured SOPs to support distribution oversight. This approach demonstrates potential in reducing defect rates and improving the overall quality of the procurement process.

UMKM Tahu XYZ, a small-scale tofu producer, is currently facing significant challenges in maintaining consistent product quality, primarily due to a high defect rate. Common issues identified include crumbled tofu shapes, overly soft textures, and inconsistent taste, which negatively impact customer satisfaction and business sustainability. This study aims to investigate the root causes of these quality issues and propose practical solutions using the Lean Six Sigma methodology. The research employs a descriptive quantitative approach through the DMAIC framework—Define, Measure, Analyze, Improve, and Control—to ensure systematic problem-solving. Data were collected over a six-month period through direct observation, structured interviews, and review of production records. The analysis identified four dominant types of waste within the production process: unnecessary transportation, product defects, excessive movement, and over-processing. The root causes of these inefficiencies are linked to poor handling of raw materials, variability in soybean quality, and an ineffective production layout that hampers workflow and consistency. To address these problems, the study proposes several targeted interventions, including the redesign of the production layout to optimize flow, the implementation of the 5S (Sort, Set in order, Shine, Standardize, Sustain) workplace organization method, the development of standardized operating procedures (SOPs), and the adoption of improved soybean boiling technology. The implementation of these improvements is projected to significantly reduce product defects, enhance process efficiency, and ultimately increase customer satisfaction. Furthermore, these actions are expected to improve the overall competitiveness of UMKM Tahu XYZ within the highly demanding food industry sector. This research provides actionable insights for other micro, small, and medium enterprises (MSMEs) seeking to apply structured quality control methods to strengthen operational performance and long-term business resilience.

Micro, Small, and Medium Enterprises (MSMEs) play a strategic role in Indonesia’s economy, including in the garment industry. The subject of this study is MSME X, located in Cimahi City, which specializes in the production of knitted clothing. This research aims to identify production problems, analyze the causes of defects, and design improvement strategies using the Six Sigma method with the DMAIC (Define, Measure, Analyze, Improve, Control) approach. In the Define stage, the main problems are identified through the Critical to Quality (CTQ) approach, which reveals three major types of defects: button defects (39%), stitching defects (32%), and fabric or pattern defects (29%). Next, the Measure stage is conducted to assess process performance using quality indicators. The calculation results show a Defects per Million Opportunities (DPMO) value of 10,968.95 and a Sigma Level of 3.79, indicating room for improvement. The Analyze stage utilizes Pareto and Fishbone diagrams to identify root causes. The Improve stage applies Failure Mode and Effect Analysis (FMEA) to determine improvement priorities. The Control stage involves the use of Statistical Process Control (SPC), regular inspections, and an incentive system. This approach is expected to reduce defect rates and sustainably improve production efficiency.

UD. Sarigut Bakery is known as one of several industries that focus on processing bread specifically in the Banda Aceh City area that seeks to produce with a variety of bread. The purpose of this study is to carry out efforts to identify, measure efforts, and analyzing efforts to the phase known to be the cause of the decline in quality of the production process of meses bread through a series of stages of the DMAIC SIX SIGMA methodology. It is known that the main problem is the discovery of disability with a total of 4,096 of the total production of the production of 21896 with a period of 3 months specifically in the dominant disability of Meses bread in the percentage of 81.29%. With the dominant of the disability itself the disability that comes in damaged bread with a percentage of 36.49% present from all of the total disability of related meses bread. After the assessment effort, the DPMO value was obtained by 26723.74 so that there were several levels of Sigma 3, which means it was still far from the world industry level which reached 6σ (3.4 DPMO). Efforts to analyze the data carried out by applying the Fishbone and FMEA (Failure Mode and Effect Analysis) diagrams are known to be related to the cause of the presence of disability from damaged bread with 3 modes of failure in potential, namely bread that is not filled with chocolate with a value of 20, the upper bread with a value of RPN of 80 and failure mode on broken bread with the highest RPN value of 90.

Operational efficiency and product quality are crucial for enhancing the competitiveness of MSMEs in the era of globalization and digital transformation. This study explores the application of Six Sigma to reduce product defects at MSME X, a footwear manufacturer in Bandung. Using a quantitative approach with interviews, documentation, and observation, the research applied the DMAIC (Define, Measure, Analyze, Improve, Control) framework to identify and address quality issues. Key defects included joint cracks, under-fill, and press marks. Analysis using Pareto charts and cause-and-effect diagrams revealed root causes such as inadequate operator training, inconsistent raw materials, and irregular machine maintenance. To address these, the company implemented retraining programs, improved standard operating procedures, and adopted digital monitoring systems. As a result, the defect rate was reduced by 40%, and the sigma level improved from 3.9 to 4.45. The study confirms that Six Sigma can significantly enhance both product quality and operational performance. These findings offer valuable insights for other MSMEs aiming to adopt structured quality improvement methods to remain competitive in the global market.

. PT. XY is a company engaged in the printing sector, especially in the security products sector, which is required to process its wastewater so that it can meet the required wastewater quality standards, especially in the processing of domestic waste originating from human waste and other consumption waste such as washing water, rinsing and so on. A Sewage Treatment Plant is a domestic liquid waste processing installation to process residual domestic liquid waste so that it becomes clear and is no longer harmful to the environment. The problem that arises is one of the measurement parameters in the wastewater quality standard, namely total coliform (coliform bacteria), which has not met the requirements for several months. This study aims to process domestic waste in the sewage treatment plant process with the six-sigma method to achieve results according to the requirements of the liquid waste quality standard. It is safe to be discharged into water bodies. The results of this study from 6 parameters 5 parameters meet the wastewater quality standards, namely: pH, Total Suspended Solids / TSS, Biochemical Oxygen Demand5 / BOD5, Chemical Oxygen Demand / COD, Oil and fat, while the average level of Total Coliform in a year is 6,448 MPN / 100 ml, not yet meeting the wastewater quality standards of 3,000 MPN / 100 ml. The results of the six-sigma calculation found a result of 1.5 Sigma (σ) where the process is in the non-competitive category

The development of the industrial sector has experienced significant acceleration due to the support of advancing technology and creative innovations from various companies. These innovations result from the collective contributions of all levels within a company's structure. This situation has intensified industrial competition, encouraging companies to continuously innovate in producing products that meet societal needs. Companies capable of creating high-quality products relevant to market demands have a greater chance of surviving and excelling in competition. For instance, between December 2023 and January 2024, a telecommunications company successfully produced 150,077,945 physical vouchers, with an average daily production of 2,543,694 units. During the production process, physical vouchers must meet specific criteria to ensure their quality. Quality control focuses not only on reducing product defect rates but also prioritizes customer satisfaction and loyalty. Six Sigma is one of the methodologies used to increase production process quality by reducing process variance and minimizing the number of defects in products or services. To facilitate the implementation of Six Sigma, the 5W+1H method can serve as a supplementary approach for problem identification and resolution. This technique involves systematically collecting information by answering the questions: What, Where, Who, When, Why, and How.

One of the key processes in the production of APAR cylinders is the welding of cylindrical plates, which is carried out using a Longitudinal Welding Cylinder machine and the CO₂ welding method. However, in practice, operators face several challenges, mainly due to the number of process steps that do not significantly contribute to the quantity or quality of the output, resulting in reduced productivity. This study aims to improve the productivity of the welding process through a series of improvements. The methods used include data analysis and root cause identification through the Overall Equipment Effectiveness (OEE) approach and Lean Six Sigma using the DMAIC stages (Define, Measure, Analyze, Improve, Control). Based on the Define stage, the initial OEE value was 67.49%, which is still far below the world-class standard of 85%. In the Measure stage, Pareto analysis revealed that the largest downtime (2,097 minutes or 40%) was caused by cycle time issues. Further analysis showed that activities such as material setup, additional plate placement, and additional plate cutting (totaling 85 seconds) could still be optimized. During the Improve stage, modifications were made, such as eliminating the additional plate cutting process and adding a stopper to ensure accurate welding alignment. These improvements successfully reduced the cycle time from 180 seconds to 120 seconds, thereby decreasing downtime and increasing the OEE value to 76.12%.

Product quality is a key factor in enhancing a company's competitiveness. PT Nugraha Potong Tekuk, a producer of MPGG products, experienced a significant increase in the defect rate, reaching 11% of total production during the period from June 24 to July 16, 2024. This study aims to analyze the defect rate, identify the main causes, and provide improvement recommendations. The study follows the Six Sigma methodology, including the Define, Measure, Analyze, Improve, and Control (DMAIC) phases. Based on P-Chart analysis, the production process is within statistical control limits, but the defect rate still requires improvement. Two main types of defects were identified: unevenness and size defects, each accounting for 50% of the total defects. Fishbone diagram analysis revealed four main contributing factors: people, machines, materials, and environment. The people factor includes lack of operator skills and operator fatigue, while the machine factor covers worn-out tools and uncalibrated measuring instruments. The material factor is related to low-quality raw materials, and the environmental factor includes poor lighting and unstable work surfaces. Improvement recommendations include operator training, routine machine maintenance, quality control of raw materials, and improvement of the work environment. This study is expected to help PT Nugraha Potong Tekuk enhance product quality, reduce defect rates, and maintain competitiveness in the market.

Batik Banten Mukarnas is a company that produces stamped batik designs with various patterns and varieties of batik. Problems frequently arise in the company due to increased stamped batik production capacity to meet the demand for stamped batik design products, which continues to rise from stamped batik suppliers. Another impact of growing demand capacity is the high number of defects in stamped batik cloth products, because overall, the company's management, including human resources, tools, and methods, is not prepared for the increase in production capacity to meet the surge in consumer demand, resulting in an impact on the quality of the products produced—consequently, the organization endeavors to regulate the quality of stamped batik cloth at PT. Batik Banten Mukarnas establishes objectives that employ Six Sigma with the DMAIC method (Define, Measure, Analyze, Improve, and Control) in the production of batik stamp designs to meet production objectives. The results of the data processing that has been done obtained a sigma value before improvement for 3 CTQ of 3.54. After improvement, the sigma value increased to 3.86. While for the sigma value before improvement for 1 CTQ of 3.04, the sigma value increased to 3.42 after improvement. The factors contributing to defective products, as illustrated by the fishbone diagram, include methods, personnel, materials, machinery, and environmental conditions. The division leader consistently oversees and regulates operations, enhances the number of brushes, and trains operators to ensure proficient adherence to standard operating procedures (SOP).

Balerina Fashion faces the problem of waste in production process activities, which is caused by errors in pattern cutting, repetitive activities between production stages, and double work in the Quality Control (QC) division. This study aims to improve the efficiency of the production process by reducing waste using the Lean Manufacturing approach through the Value Stream Mapping (VSM) and Process Activity Mapping (PAM) methods. The results showed a significant increase in Value Adding (VA) time, from 56.00% to 84.88%. In contrast, Non-Value Adding (NVA) time decreased dramatically from 35.74% to 3.33%, while Necessary Non-Value Adding (NNVA) time increased slightly from 8.25% to 11.79%. These changes reflect productivity improvements and an increased focus on activities that provide direct value to customers. As a recommendation, the development of a new Standard Operating Procedure (SOP) is suggested to ensure each process runs according to standard. This SOP includes a detailed step-by-step guide for operators and QC, which was previously unavailable.

This research employs the Six Sigma method using the DMAIC cycle (Define, Measure, Analyze, Improve, Control) to enhance the quality of Shopee’s services. Among the variables examined, significant results were found in the areas of delivery accuracy and application reliability. Based on the survey conducted, customer dissatisfaction reached 20% in delivery and 25% in application reliability. Through analysis, the root causes were identified and addressed by optimizing logistics and application stability. This research demonstrates that Six Sigma is effective in improving customer satisfaction and the quality of Shopee’s services.  

The e-guestbook application is an application used to record and process guest data arriving at an institution. The quality of the e-guestbook application system needs to be measured to determine the level of quality and user satisfaction with the application. This study aims to analyze the quality measurement of the e-guestbook application using the Six Sigma method at the South Sumatra High Prosecutor's Office. The Six Sigma method was chosen because it can identify and measure Critical to Quality (CTQ), thereby improving the quality of the application. The research results show that the sigma value of the e-guestbook application is 4.16, which means the quality of the application is very good. However, there are several aspects that need improvement, namely the ease of use of the application, the accuracy of the information, and the availability of application features. The recommended improvements are enhancing the user interface, validating input data, and adding a report printing feature. The application of the Six Sigma method has proven effective in measuring and improving the quality of the e-guestbook application at the High Prosecutor's Office of South Sumatra

PT Yogya Presisi Tehnikatama Industri adalah perusahaan bidang manufaktur, pembuat cetakan injeksi plastik. Permasalahan yang dihadapi perusahaan yaitu terdapat produk cacat dalam proses produksinya sehingga diperlukan upaya perbaikan kualitas. Penelitian ini bertujuan untuk mengidentifikasi tingkat kerusakan yang signifikan dan faktor-faktor penyebabnya. Metode yang digunakan metode Six Sigma dengan tahapan DMAIC ( Define, Measure, Analyze, Improve , dan Control ) dan Failure Mode and Effect Analysis . Hasil pembahasan tahap mendefinisikan diketahui produk yang dipilih Container GS serta pendefinisian spesifikasi produk CTQ, alur penggunaan diagram SIPOC. tahap pengukuran diketahui terdapat 6 jenis CTQ, persentase cacat tertinggi yaitu jenis cacat dimensi variabel, dari perhitungan nilai DPMO didapat sebesar 21.157 dan 3.55 sebagai nilai sigma . Dari peta kendali menghasilkan proses produksi yang belum mencapai kestabilan, tahap analisa pada diagram pareto dimensi variabel cacat sebesar 24% dan cacat awal sebesar 19%. Berdasarkan diagram fishbone penyebab cacat oleh faktor man, machine, method, material . Tahap perbaikan dari analisis hasil FMEA mendapatkan nilai RPN tertinggi dengan nilai 720 faktor manusia karena kurang disiplin dalam menjaga kebersihan area penyimpanan material dan peralatan kerja. Tahap kontrol melakukan perbaikan dari hasil FMEA yaitu melakukan pembersihan area penyimpanan secara berkala.

The purpose of the research was to boost tax revenues and enhance the accuracy of accounting information by implementing the SIX SIGMA technique. In order to gather primary data from the study sample, which consisted of (148) personnel in the quality and internal audit departments or the representatives of them in the Iraqi General Tax Authority, a questionnaire with (148) items was created. The study came to several conclusions, chief among them being that Six Sigma standards—which include senior leadership commitment and support, feedback and measurement, continuous improvement, processes and systems, and human resources—have a major influence on enhancing the degree of accounting information quality and collecting tax revenue (internal audit activities management, risk management evaluation, planning and carrying out the audit procedure, and sharing the findings) at a significant level (0.05). The report advised focusing on the Six Sigma idea and showcasing its potential for reducing mistakes, enhancing the caliber of accounting data, and boosting tax revenues.

Pan Brothers Tbk is one of the garment companies that adopted garment production in the form of 3D VR (Virtual Reality) as a garment prototype in Indonesia. In the process of making 3D VR products, many defective products must be revised. The study aims to implement the Six Sigma method and suggest improvements to reduce defects in 3D VR garment products using the Six Sigma method with the stages of defining, measuring, analyzing, improving, and controlling. In the define stage, the identification of the production process using the SIPOC diagram and identifying the type of defect. In the measure stage, the DPMO and sigma value calculations are carried out. The most defects are fitting not balanced and properly with a DPMO value of 269619.2 and a sigma value of 2.11. In the analysis stage with a fishbone diagram shows the factors that cause defects, namely man, machine, material, method, and environment. In the improvement stage, suggestions for improvements are given to reduce defects in 3D VR garment products. In the control stage, quality control is carried out by conducting internal training, upskilling, creating inspection report forms, adding teams to the QC division, and adding SOPs for the 3D VR producing process.