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Administrative letter services at the village (nagari) level are still largely conducted using conventional methods, resulting in various issues such as limited service hours, slow processing times, and risks of document loss. This study aims to develop a web-based letter service system with the implementation of digital signatures in Nagari Bukit Bais to improve efficiency, security, and transparency of public services. The research adopts the Agile Development method with an iterative approach, including requirement analysis, system design, implementation, and testing. The developed system enables citizens to submit requests online and is equipped with features such as officer verification, digital signing by the village head, automatic notifications, digital archiving, and document verification using QR Codes. Security mechanisms are implemented using SHA-256 cryptographic hashing and RSA-2048 digital signature algorithms, supported by X.509 digital certificates. Functional testing using end-to-end methods shows that all system features operate successfully without failures, while non-functional testing confirms the reliability of document security and integrity. The resulting system is able to automate the entire service process, reduce processing time, and ensure document authenticity and security. Therefore, this system can serve as a solution to support the digital transformation of public services at the village level.

Administration is an activity that must be managed effectively to support public service quality, and one of the main keys to achieving a good administrative system is the utilization of information technology, which is currently developing rapidly. Administrative activities at the Wendewa Barat village hall are still carried out using conventional and ineffective methods, particularly in population data recording, which relies on manual bookkeeping. This approach is time-consuming, labor-intensive, prone to errors, and incurs higher operational costs. Therefore, an integrated system is needed to manage administrative activities more efficiently, accurately, and systematically. This research aims to develop a web-based population administration system to improve administrative performance at the Wendewa Barat village office. The system development employs the waterfall method, which consists of several stages, including requirements analysis, system design, implementation, system testing, and maintenance. The system is built using the PHP programming language with the CodeIgniter framework and utilizes a MySQL database for data management. Additionally, jQuery is applied in several system functions to enhance system interactivity, effectiveness, and user interface attractiveness.

This research examines the disproportionate allocation of legal responsibility between doctors and nurses in Indonesia’s health care system and proposes measures to reorganize accountability in a more fair and proportional way. The issue addressed stems from shortcomings in existing regulations, which have not yet ensured legal certainty or balanced legal protection for both professions in clinical practice. The study uses a normative juridical method, applying both statutory and conceptual approaches. The statutory approach reviews laws and regulations that govern professional authority and legal liability of doctors and nurses, while the conceptual approach analyzes legal principles, doctrines, and concepts related to professional responsibility in health services. Legal materials are collected through library research, including primary, secondary, and tertiary legal sources, and are analyzed using qualitative descriptive methods. The results show that although statutory provisions formally regulate the distribution of authority and responsibility between doctors and nurses, there are still normative uncertainties, overlapping regulations, and legal gaps. These issues may lead to an unequal burden of legal responsibility, particularly in cases involving medical errors or negligence. Such conditions weaken legal protection for nurses and can negatively affect the quality of health care delivery. The study concludes that regulatory reform is needed to clarify legal responsibility in accordance with professional authority and to implement a more just and proportional system of accountability. The findings are expected to enrich health law studies and provide guidance for policymakers in developing a fairer legal responsibility framework for health professionals.  

In the current era of digitalization, public needs for fast, efficient, and transparent public services are increasing. The Sidoarjo Regency Government responds to these needs by launching a technology-based public service innovation, namely the Sidoarjo People's Service System (SiPraja) application. This study aims to analyze the implementation of public policy through SiPraja in Medaeng Village, Waru District, Sidoarjo Regency. The method used is descriptive qualitative with data collection techniques through in-depth interviews, participatory observation, and documentation study. Research informants consisted of the Village Head, village officials, SiPraja operators, and community service users. The results show that the implementation of SiPraja in Medaeng Village has been quite good based on the Van Meter and Van Horn indicators, including the size and objectives of the policy, resources, characteristics of implementing agents, attitudes of implementers, inter-organizational communication, and social, economic, political environments. Supporting factors for implementation include high village government commitment, adequate technology infrastructure availability, and active community participation. However, there are still obstacles in the form of uneven digital literacy among the community, especially in the elderly age group, and limited understanding of some residents regarding application usage procedures. This study provides recommendations to increase the intensity of socialization and training on the use of the SiPraja application, as well as optimize the role of RT/RW as community assistance agents.

Community Health Centers (Puskesmas) serve as the frontline for basic healthcare services for the community. However, the services at Waimangura Community Health Center are not yet fully optimal due to several obstacles, particularly in patient data recording, which is essential for registering every individual who visits for health check-ups, registration, and medical record management. Therefore, an information technology-based system is needed to enhance the effectiveness and efficiency of services. This research aims to implement a healthcare service system at Waimangura Community Health Center using the CodeIgniter 3 framework by applying the MVC (Model, View, Controller) method. The MVC method was chosen because it can separate application logic, display, and data management, making the system more structured, easier to develop, and maintaining consistency. The research stages include needs analysis, system design, implementation, and testing. The implementation results show that the built system is capable of assisting officers in patient registration, medical record data management, and information services. Patients also benefit from more transparent and efficient services. Based on the trial results, the system operates according to user needs and can improve the quality of healthcare services at the Waimangura Community Health Center. Thus, the implementation of CodeIgniter 3 with the MVC method has proven effective in building a structured, easily maintainable healthcare service system that can be further developed to support digital-based healthcare services.

The development of information technology has significantly transformed government administration, including the promotion system for Civil Servants (PNS). The National Civil Service Agency (BKN) has developed the Civil Service Administration Information System (SIASN) to expedite the PNS promotion process digitally. However, implementing this system still faces several challenges, such as a lack of employee understanding, limited human resources, and technical issues in system usage. This study aims to analyze the effectiveness of the promotion service system implemented by the Personnel and Human Resource Development Agency (BKPSDM) of Batu Bara Regency. The study employs interviews, observations, and document analysis to identify key issues in the promotion process and provide recommendations to enhance service efficiency and quality. The findings indicate that although a digital system has been adopted, its implementation still encounters obstacles, such as incomplete data, inadequate technological infrastructure, and employees' limited ability to operate the system. Therefore, improving employee training, strengthening technological infrastructure, and refining administrative policies are recommended measures to enhance the effectiveness of the PNS promotion service system in Batu Bara Regency.

This research examines the optimization of the administrative service system at the Regional Personnel Agency of Central Kalimantan Province using a descriptive qualitative approach. The focus of the research includes the implementation of the service system, identification of obstacles, and development of a resolution strategy. The results revealed that the administrative service system has been implemented through six main aspects that are integrated with each other, including guest services, management of incoming letters and dispositions, numbering of outgoing letters, reporting on letter administration, file distribution, and distribution of Decision Letters (SK). The main obstacle identified is the management of non-physical incoming mail that has not been well organized, but has been overcome through a systematic search strategy and intensive internal communication. Efforts to improve service quality are implemented comprehensively through the development of employee competencies, strengthening work integrity, periodic evaluations, and building a culture of excellent service, all of which contribute to improving the effectiveness of the overall administrative service system.

The design of the POSKESDES health service system for tanjung miring village was carried out so that the use of information technology was used as a tool to increase productivity for POSKESDES for tanjung miring village. The method used in this study is a qualitative descriptive method, which means carefully recording various phenomena that are seen and heard and read via interviews or field notes, photos, videos, personal documentation, notes and memos and so on. The results of this research are to help manage information about POSKESDES so that it can help the surrounding community. Can assist POSKESDES in terms of disseminating information about the latest activities and the latest information at POSKESDES in tanjung miring village and can assist in the patient service process.

Antrian adalah fenomena atau kejadian yang sering dijumpai dalam kehidupan sehari-hari. Antrian yang sangat panjang dapat merugikan pihak yang membutuhkan pelayanan jika tidak dilayani dengan cepat, karena banyaknya waktu yang digunakan  terbuang selama menunggu giliran pelayanan. PT. Bank Sumut Kantor Pusat Medan merupakan salah satu bank daerah yang sumber dananya berasal dari simpanan masyarakat. Adapun tujuan dari penelitian ini adalah untuk mengetahui model sistem antrian serta menemukan alternatif untuk mengoptimalkan sistem pelayanan pada PT. Bank Sumut Kantor Pusat Medan. Sistem antrian teller yang diterapkan oleh bank ini adalah sistem antrian yang terdapat lebih dari satu jenis layanan yang diberikan, tetapi dalam setiap jenis layanan hanya terdapat satu pemberi layanan dengan memberi nomor antrian atau yang sering disebut Multi Channel Single Phase. Disiplin antrian yang digunakan pada bank ini yaitu  first come first served (FCFS). Berdasarkan hasil pembahasan, model antrian yang diperoleh adalah  yang berarti bahwa tingkat kedatangan nasabah berdistribusi Poisson, waktu pelayanan nasabah berdistribusi Eksponensial, jumlah server sebanyak empat, disiplin antrian adalah First Come First Serve (FCFS), jumlah nasabah yang masuk dalam sistem tidak terhingga dan ukuran populasi masuk tidak terhingga. Dengan dilakukannya evaluasi terhadap kinerja teller dapat membantu mengoptimalkan antrian yang terjadi pada PT. Bank Sumut Kantor Pusat Medan. Selain itu, Bank juga dapat menerapkan standar waktu pelayanan dan standar waktu tunggu nasabah.

Rendahnya tingkat literasi di suatu daerah di karenakan kurangnya kesadaran masyarakat akan pentingnya literasi, serta akses pada buku bacaan yang sulit dijangkau terlebih untuk bacaan buku populer. Kehadiran toko buku di suatu daerah atau kawasan ikut mempengaruhi aktivitas literasi suatu daerah atau kawasan tersebut. Di Sulawesi Tengah khususnya Kota Palu Buku Djarita hadir sebagai toko buku yang menjajakan buku-buku populer yang di minati kawula muda Kota Palu yang umumnya tidak di jual di toko buku major seperti Gramedia dan Ramedia.rancangan penelitian meliputi disain penelitian, populasi/ sampel penelitian, teknik dan instrumen pengumpulan data, alat analisis data, dan model penelitian yang digunakan.   Dalam upaya peninggkatan sistem pelayanan dalam aspek kecepatan pelayanan tentu masih harus ada perbaikan, hal ini diupayakan untuk kepuasan anggota Klub Baca, pengelola harus disiplin dengan jam operasional dan responsif terhadap keluhan anggota, dan menambah koleksi buku bacaan. Untuk tetap menjaga kesejahteraan anggota pengelola harus terus memperhatikan aspek-aspek tersebut serta tetap melakukan inovasi untuk peningkatan kualitas pelayanan dan kepuasan pelanggan atau anggota.Sistem pelayanan yang baik mempunyai 4 indikator yaitu kecepatan pelayanan, kualitas pelayanan, efesiensi biaya, dan kepuasan pelanggan, dalam aspek kecepatan pelayanan klub baca buku djarita mendapat respon tidak baik, sebab kurang responsifnya pengelola klub baca dan cenderung sulit untuk berkomunikasi dengan pengelola via media sosial.

Penelitian ini dilakukan pada Lembaga Administrasi Negara yang betujuan untuk mengetahui yang dilakukan pada pelayanan publik Lembaga Administrasi Negara, mengetahui penerapan standar pelayanan publik pada wesite PPID dan mengetahui kendala pelayanan website PPID  Metode penilitian ini menggunakan kualitatif dengan pendekatan studi kasus, Teknik pengumpulan daa yang digunakan studi pustaka, observasi, wawancara dan dokumentasi, kemudian teknik kebasahan data dengan metode triangulasi teknik dan triangulasi sumber serta metode interaktif untuk teknik analisis data meliputi pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil yang didapat dalam penelitian ini menemukan standar pelayanan pada webiste ppid belum sepenuhnya terpenuhi sebab sistem pelayanan belum dikembangkan oleh petugas, inovasi pelayanan belum di perbaru dan jangka permohonan informasi relatif lama. Kendala dalam proses pelayanan pada website PPID kurangnya petugas pelayanan, fitur website belum memenuhi kebutuhan pengguna dan kualitas website belum baik. Lembaga Administrasi Publik sebagai lembaga yang bertugas melayani publik seharusnya memperbaiki kekuranga tersebut agar dapat memberikan pelayanan terbaik. pelayanan publik yang baik akan mendapatkan citra baik di masyarakat.

Sipenduduk yaitu singkatan dari sistem pelayanan terpadu kependudukan yang merupakan salah satu program yang dilakukan oleh Dinas Kependudukan dan Pencatatan Sipil Kota Pekanbaru dalam membantu masyarakat mendapatkan dokumen kependudukan. Program ini diharapkan dapat mempermudah masyarakat untuk mengurus dokumen kependudukan, karena masyarakat tidak perlu datang ke kantor capil. Teori yang digunakan dalam penelitian ini adalah teori efektivitas Campbell (1989) dalam Mutiarin (2014) dengan 5 (lima) indikator : Keberhasilan Program, Keberhasilan Sasaran, Kepuasan terhadap program, Tingkat output dan input, Pencapaian tujuan menyeluruh. Tujuan penelitian ini untuk mengetahui efektivitas sistem pelayanan terpadu kependudukan (sipenduduk) dan faktor penghambat Efektivitas Sistem Pelayanan Terpadu Kependudukan (Sipenduduk) Kota Pekanbaru. Dengan menggunakan metode penelitian kualitatif dengan teknik pengumpulan data secara observasi, wawancara, dan dokumentasi. Hasil dari penelitian yang penulis dapat yaitu pelaksanaan program sistem pelayanan terpadu kependudukan (sipenduduk) masih memiliki beberapa faktor yang menjadi hambatan yang dialami oleh Dinas Kependudukan dan Pencatatan Sipil Kota Pekanbaru sehingga menyebabkan pelaksanaan program tersebut belum efektif.    

Program Pengelolaan Penyakit  Kronis atau Prolanis merupakan sebuah metode ataupun sistem pelayanan kesehatan dengan pendekatan pro-aktif yang di laksanakan secara terintegrasi dan melibatkan peserta dalam rangka pemeliharaan kesehatan bagi peserta bpjs kesehatan yang optimal dengan efektif/efisien. Tujuan dari penelitian ini untuk mengetahui “Faktor-Faktor Yang Mempengaruhi Pemanfaatan Prolanis di Puskesmas Botumoito tahun 2022”. Analisis data menggunakan uji Chi-Square. Hasil penelitian dari 64 responden pengetahuan baik yaitu 37 responden terhadap pemanfaatan prolanis untuk kategori sering yaitu 27 responden (73,0%). Berdasarkan pekerjaan responden sebagai IRT yaitu 38 responden terhadap pemanfaatan prolanis untuk kategori sering yaitu 25 responden (65,8%). Berdasarkan Dukungan keluarga kategori baik yaitu 41 responden terhadap pemanfaatan prolanis untuk kategori sering yaitu 31 responden (75,6%). Simpulan, ada hubungan antara tingkat pengetahuan terhadap pemanfaatan prolanis. Diperoleh nilai p value = 0,02, dimana nilai p value lebih kecil dari α = 0,05. Ada hubungan antara pekerjaan terhadap pemanfaatan prolanis. Diperoleh nilai p value = 0,04, dimana nilai p value lebih kecil dari α= 0,05. Ada hubungan antara dukungan keluarga terhadap pemanfaatan prolanis dimana nilai p value lebih kecil dari α= 0,05.  

Pemanfaatan e-government bagi birokrasi khususnya Pemerintah Daerah diharapkan dapat menjadi alternatif bagi reformasi birokrasi menuju pelayanan yang lebih baik. Untuk menjawab tantangan tersebut, Pemerintah Provinsi Jawa Tengah menghadirkan inovasi pelayanan publik yaitu aplikasi Si Pelem Keprok. Tujuan dari penelitian ini adalah untuk mengetahui implementasi Si Pelem Keprok di Bagian humas dan protokol pemprov Jateng dan faktor-faktor yang mempengaruhi implementasi inovasi aplikasi Si Pelem Keprok. Penelitian ini menggunakan pendekatan deskriptif kualitatif. Teknik pengumpulan data dilakukan dengan observasi, studi kepustakaan. Hasil penelitian ini terdapat 5 fitur yang ada aplikasi tersebut. Yaitu peta kegiatan pimpinan, agenda kegiatan pimpinan, laporan berita, survey kepuasan, dan laporan aksi perubahan. Salah satu faktor implementasi yaitu komunikasi, masih sedikit responden yang merespon kinerja humas dan protokol melalui aplikasi tersebut. Respon masyarakat dapa menjadikan bahan evaluasi bagi kinerja huma dan keprotokolan pemprov Jateng.