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Factors that can attract consumer interest in satisfying customers at fast food restaurants in Medan City include providing quality service. In addition to service quality, customer experience is also another factor that can attract consumer interest in buying. One thing that companies can do is to build a brand so that it will create brand equity. Based on the description above, the title of the study is, " The Effect of Service Quality and Customer Experience on Customer Satisfaction at Fast Food Restaurants in Medan City ". The purpose of this study is to determine the effect of service quality and customer experience on customer satisfaction at fast food restaurants in Medan City, both partially and simultaneously, and the formulation of the problem in this study is whether service quality and customer experience affect customer satisfaction at fast food restaurants in Medan City. The results of the study indicate that service quality has a significant effect on customer satisfaction , customer experience has a significant effect on customer satisfaction and simultaneously the variables of service quality and customer experience have a significant effect on customer satisfaction. The company should pay more attention to the quality of service that has been provided to users of delivery services so that the service is not just a slogan but is implemented seriously so that the company's image is maintained in the eyes of service users.

The Online Document Information System (Si-DOI) represents a digital innovation aimed at improving the quality of population administration services. This research analyzes the implementation and performance of Si-DOI at the Population and Civil Registration Office of Palangka Raya City. The research methodology employs a qualitative descriptive approach with a case study design, utilizing data collection techniques through in-depth interviews, observation, and documentation. Research respondents include office employees, service users, and relevant stakeholders. The findings indicate that Si-DOI implementation has facilitated document access, accelerated administrative processes, and enhanced public service transparency. However, several technical constraints and infrastructure limitations still require improvement. The research recommends system capacity enhancement, human resource development, and continuous updates to optimize Si-DOI performance. The conclusion suggests that Si-DOI has the potential to become an effective population administration information system, but requires ongoing commitment to development and improvement.

This study investigates the use of administrative ethics to increase the professionalism of public services in the West Sumatra Provincial Government Social Service. Data was collected through in-depth interviews with stakeholders and surveys of staff and service users using mixed methods (qualitative and quantitative). Research shows that the application of administrative ethics principles such as transparency, accountability and fairness significantly increases the professionalism of the apparatus and the quality of public services. Integrity, public trust, and operational efficiency of agencies can be strengthened by a strong ethical culture. In addition, this research found that continuous training, improving operational standards, and the use of information technology can help overcome problems such as employees' lack of understanding of administrative ethics and weaknesses in supervisory systems. Policy recommendations are made to encourage public services that are more responsive, professional and in line with community expectations.  

In the digital era, the utilization of information technology has become a primary need to support various aspects of education. One of the innovations implemented in educational institutions is the use of e-learning platforms, which allow learners to study flexibly without being hindered by distance and time. Universitas Amikom Purwokerto has developed the E-Learning Support System (ELLS) website as an online learning tool accessible by students and lecturers. This study aims to analyze the service management of ELLS using the ITIL V3 framework, which provides a structured guide in managing and optimizing services to better meet user needs in a sustainable manner. The methodology used includes observation, interviews, and surveys distributed to service users. The results show that the implementation of ITIL V3 can improve service effectiveness, reduce the risk of disruptions, and provide a positive experience for users. This research is expected to provide recommendations for improving e-learning service management at Universitas Amikom Purwokerto and serve as a reference for other educational institutions looking to enhance the quality of their services.

Consumer demand for fast, accurate, and precise information has accelerated the adoption of information technology (IT) as a strategic tool in this era of globalization. The implementation of IT governance in public services plays an important role in improving efficiency, productivity, and service quality, by meeting community needs effectively. This study aims to evaluate IT governance in the public service sector through the implementation of international standards such as COBIT, ITIL, and ISO/IEC 20000 which focus on risk management, information security, and service efficiency. This research method uses a qualitative approach by analyzing related frameworks and regulations, and identifying factors that support and hinder effective IT governance. The results of the study indicate that the implementation of IT governance in public services faces significant challenges, including resistance to change, limited resources, and lack of readiness to adapt to changes in community values. The success of IT governance depends on the synergy between organizational policies, information strategies, and information architecture standards applied. In addition, the ITIL-based service model that emphasizes the integration of People, Process, Products, and Partners (4P) components has proven effective in improving the quality and satisfaction of public service users. This study recommends increasing inter-agency collaboration, improving technology infrastructure, and increasing digital literacy to ensure responsive, accountable, and sustainable IT governance in the public service sector.

Ministerial Regulation Number 4 of 2017 concerning the Principle of Recognizing Service Users for Notaries was created to reduce even members of the crime of money laundering in Indonesia. This Ministerial Regulation is applied in the position of Notary in order to implement Government Regulation Number 61 of 2021 concerning the reporting party in the Prevention and Eradication of Money Laundering Crimes The increasing number of Money Laundering Crimes involving notary services in an effort to link the origin of assets derived from predicate crimes is the cause of the implementation of the Principle of Recognizing Service Users The type of research in this thesis uses normative legal research with a descriptive writing type The problem approach uses a qualitative approach. Data and Data sources use secondary data consisting of primary, secondary, tertiary legal materials. Data collection methods with literature studies, documentary studies and interviews with several parties, including the Ministry of Law and Human Rights and the Notary itself.

This research aims to determine the effect of implementing Service Standard Operating Procedures (SOP), Competency and Innovation on Community Satisfaction through Service Quality as an Intervening Variable.  The sample for this research was 105 service users of the Balai Karantina Pertanian Kelas I Batam.  The technical analysis uses the path analysis method, namely specifi direct effects and specific indirect effects. The results of the research show that Standard Operating Procedures for Services have a direct effect on service quality, competence does not have a direct effect on service quality , innovation has a direct effect on service quality, service quality has a direct effect on community satisfaction, Standard Operational Procedures of Service has a direct influence on community satisfaction, competence has no direct influence on community satisfaction, innovation has a direct influence on community satisfaction, standard operational procedures of service has no effect on public satisfaction through service quality, competence has no direct effect on public satisfaction through service quality, innovation has no direct effect on public satisfaction through service quality.  

This research aims to analyze the mechanism for collecting and depositing parking fees at UPT Kepanjen. This research uses a qualitative approach with descriptive methods to provide an in-depth picture of the process of collecting and depositing parking fees. Data was obtained through interviews, observation and documentation involving various related parties, such as parking officers, UPT managers and parking service users. The research results show that the mechanism for collecting parking fees at UPT Kepanjen still faces several obstacles, such as a lack of transparency, a recording system that is not yet integrated, and minimal supervision. Apart from that, retribution payments also require improvements in terms of efficiency and accountability. This research recommends several improvements, including the application of information technology for recording and monitoring systems, increased training for parking officers, as well as stricter enforcement of rules to ensure parking fees are deposited on time and in accordance with established procedures. In this way, it is hoped that the mechanism for collecting and depositing parking fees at UPT Kepanjen can run more effectively and transparently, and provide an optimal contribution to regional income.

Batam Port is one of the strategic ports in Indonesia that plays an important role in the flow of goods and passengers and supports regional and international connectivity. As a port with mandatory pilotage waters, pilotage and towing services are vital components in ensuring the safety and efficiency of port operations. The imposition of Non-Tax State Revenue (PNBP) of 5% from these services aims to increase state revenue and the quality of port services. However, the implementation of this policy raises various challenges, such as overlapping levies that increase ship operational costs and low levels of user compliance.This study aims to analyze the legal regulations, implementation, and impact of the imposition and management of PNBP contributions of 5% from pilotage and towing services in Class II Pilotage Waters of Batam Port. The research method used is qualitative with data collection techniques through in-depth interviews, observations, and documentation studies. Research respondents included officials of the Batam Special Harbormaster and Port Authority Office (KSOP), Port Business Entities holding pilotage delegations, shipping companies, and port service user.The results of the study show that the imposition of 5% PNBP is supported by a strong legal basis, but its implementation still faces obstacles such as high operational costs due to overlapping levies and low understanding and compliance of service users. The management of PNBP funds that is not transparent is also an obstacle in achieving the goal of improving port services and infrastructure. To overcome this problem, efforts are needed to harmonize levy policies, increase transparency and accountability in fund management, and provide more effective education and socialization to the maritime community. Suggestions submitted include harmonization of policies between KSOP Batam and the Port Business Entity BP Batam, increasing socialization and education to service users, and reviewing regulations by the government to ensure port efficiency and competitiveness. With these steps, it is hoped that the implementation and management of 5% PNBP can be more efficient, fair, and provide optimal benefits for all stakeholders in Batam Port.  

The Online Regional Investment Information System (SI INVEST OKE) is an innovation in licensing services in Demak Regency that aims to accelerate and simplify the licensing application process. This system replaces the previous offline application, SIMPPT, and provides technology-based services that can be accessed from anywhere. This study uses a descriptive analytical method with a qualitative approach to evaluate the implementation of SI INVEST OKE using Leavitt's Model (1965), which examines the relationship between four main components: tasks, human resources, technology, and organizational structure. Data were collected through in-depth interviews with DINPMPTSP employees and service users, direct observation at the DINPMPTSP office, and analysis of related documents. The findings show that the implementation of SI INVEST OKE has succeeded in reducing service time, increasing public satisfaction, and providing efficiency in licensing management. However, challenges such as limited technological infrastructure in remote areas and human resource skills are still obstacles that need to be overcome. The main recommendations from this study include increasing human resource capacity, expanding technological infrastructure, and developing more supportive regulations.

In running a business in the service sector, it is necessary to have media that can be used to introduce their business in the mass media. One of the mass media that is suitable in this era is the website. The website that will be designed will contain testimonials, services offered and articles that can help users. In offering services through the website, because the services of making melon gardens are still common in the community. So that the existence of this website can create new jobs and can make it easier for service users. The method used in making this information system is to use a prototype model, where the flow and stages used include identifying users and developing prototypes. The results of this study are in the form of an information system in the form of a website that offers services for making melon gardens.

This study aims to analyze the legal protection for notary service users based on the Consumer Protection Act (UUPK) and Islamic perspectives. Notaries, as public officials authorized to create authentic deeds, play a crucial role in providing legal certainty to the public. However, notaries' obligations to provide clear and specific legal guidance have not been fully implemented, resulting in inadequate legal protection for service users. Within the context of UUPK, consumers have the right to receive true, clear, and honest information, as well as the right to advocacy and protection. The Islamic perspective also emphasizes the importance of justice, transparency, and consumer rights protection, including the obligation of service providers to provide accurate information and avoid harmful practices. The research method used is normative juridical with statutory and conceptual approaches. Data were collected from various legal sources, books, journals, and relevant encyclopedias. The analysis indicates that notaries need to enhance transparency and the quality of legal guidance to ensure that consumer rights are well protected. n conclusion, notaries must provide specific, clear, and thorough legal guidance to achieve effective legal protection for their service users. This aligns with the objectives of UUPK and the principles of consumer protection in Islam, aiming to create benefits for society.

This study examines the quality of outpatient public services for BPJS Health patients at the Regional General Hospital of Dumai City. The purpose of this research is to assess how service quality is experienced by patients and how effectively outpatient services are delivered. A qualitative descriptive approach was used, with data collected through direct observation, in-depth interviews, and documentation. Informants included outpatient service staff and BPJS patients selected purposively to represent both service providers and service users. The analysis focuses on five dimensions of service quality: physical facilities, service reliability, responsiveness, assurance, and empathy. The results indicate that outpatient services are generally perceived as adequate, particularly in terms of physical facilities, diagnostic accuracy, and staff professionalism. However, delays in registration and service processes remain a major concern, mainly due to high patient volume and administrative procedures. In addition, differences in staff communication and interpersonal attitudes lead to variations in patient experiences. Overall, the study highlights the importance of improving service responsiveness and strengthening empathetic communication to enhance patient satisfaction and the effectiveness of public hospital outpatient services.

This study aims to ascertain how service users are supervised by the Apron Movement Control Unit and how service users are dissipated by the Apron Movement Control Unit at Sultan Mahmud Badarudin II International Airport in South Sumatra. This study employs primary and secondary data in a qualitative manner. Three methods of gathering data were employed: documentation, interviews, and observation. The study's findings support the assertion that the AMC unit oversees all tarmac operational activities related to the discipline of service users, including monitoring the speed of GSE and officer vehicles, regulating passenger and person mobility, supervising the use of equipment that agents are required to use, such as safety vests, supervising engine travel, supervising refuelling, and keeping an eye on the apron area's cleanliness. The AMC unit monitors everyone's movement, including passengers, and imposes discipline on service users on the air side (apron). Ground handling agents who violate the guidelines face disciplinary action from the AMC. The person in question receives a straight reprimand, and if they receive one of these actions three times in a row, their airport pass is cancelled or withheld, making it impossible for them to work on the airside or apron areas.

The aim of this research is to find out the port service process and what obstacles occur during the port service process. There are several obstacles experienced by service users in ship service activities via Inaportnet. The first is that PNBP payments (VTS, signs and dangerous goods) are still manual, the reason being that service users don't understand Inaportnet. Apart from that, updates to computer devices. When using Inaportnet, system errors often occur. Efforts that can be made are to carry out updates so that PNBP payments can also be made online, carry out training and socialization about Inaportnet filling, update computer equipment and evaluate and upgrade the Inaportnet application.

This study is motivated by service quality which is one of the most influential aspects in the success of a business. PT. SAC as a service provider company is required to always pay attention to service user satisfaction with the services provided. This research is quantitative research. Data collection was obtained from primary data from the results of questionnaires with questions that had been asked by service users via Google Form. Questionnaires were given to 30 service users randomly. Data was collected during the MBKM internship at PT. SAC for 5 months, starting on 1 August 2023 – 31 December 2023. Data processing was carried out using validity and reliability tests. Data processing was carried out using the SPSS application to find solutions to the above problems. Valid, namely that data processing must be carried out properly and correctly. The results of the reliability test calculations show that all r calculations for each question, namely, R1 to R9, show a value greater than the r table, namely 0.361, so by using a significance level (α) of 5%, the questionnaire studied is valid. The Cronbach Alpha value shows 0.742, which means it is greater than the r table, namely 0.361 with the Cronbach Alpha value.