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Based on the results of the researcher's observations at Husein Sastranegara Airport, Bandung, a problem was found in the form of complaints from passengers in the waiting room area which arose due to several facilities that were not functioning optimally, namely related to the increasing room temperature and the lack of seating areas in the passenger waiting room area so that not all passengers could get a seat. The lack of several of these facilities caused an uncomfortable feeling for the passengers who were in the waiting room area while waiting for their flight departure schedule. This study aims to determine whether there is an influence of domestic waiting room service facilities on passenger satisfaction at Husein Sastranegara Airport, Bandung and how big the influence is. This study uses a quantitative method with a research location at PT. Angkasa Pura II Husein Sastranegara International Airport Bandung, precisely in the domestic waiting room area at Husein Sastranegara International Airport Bandung. Surveys and observations are data collection techniques in this study. Based on the results of the study, it can be concluded that the results of the correlation table analysis of 0.764 using the interpretation of the r value are> 0.5 - 0.583 = strong correlation, it can be interpreted that the hypothesis H0 is rejected and H1 is accepted so that it shows the results that passenger satisfaction is influenced by service facilities, while the results of hypothesis testing in the study provide results that the magnitude of the influence of variable X (service facilities) on variable Y (passenger satisfaction) shows strong results by obtaining a correlation coefficient of 0.764 with a determination coefficient of 58.3%. with the remaining 41.7% influenced by other factors not studied by researchers such as eligibility, availability, cleanliness and other elements.  

Passenger comfort in using public transportation is the main factor in satisfaction with the transportation services used. This lack of satisfaction will affect the use of transportation services which will reduce the income from transportation services. The aim of this research is to determine the characteristics, level of passenger/customer satisfaction based on (reliability, assurance, tangibles, empathy, responsiveness) and factors that influence the level of passenger satisfaction. This research uses a quantitative method, which was carried out in September-November 2022 at a tourist bus shelter in Tana Toraja Regency using SPSS analysis. The results of the research show that the analysis of 5 dimensions, namely tangibles (physical evidence) 0.131, reliability (reliability) 0.084, responsiveness (responsiveness) 0.082, confidence (belief) 0.117, empathy (attention) 0.0120. The most influential factor is the tangibles dimension (physical evidence), which is 0.131.

Transportation is a service system in which vehicles and infrastructure are used by the community to facilitate travel between cities and countries. One of the modes of transportation at this time that is developing is air transportation. In the changing transportation industry, there is also a need to maintain, develop and provide airport transportation facilities. With the provision of these facilities, passengers are expected to feel comfortable and safe when traveling by plane. Therefore, airport facilities have now been improved with free wi-fi specifically for air transportation service users so that passengers feel comfortable while waiting for the plane to arrive at the airport lounge. Room temperatures that are too hot or too cold can cause interference. A hot or humid room can cause a psychological reaction in humans. The purpose of this study is to determine the effect of the availability of facilities in the waiting room on passenger satisfaction and to determine how much influence the availability of facilities in the waiting room on passenger satisfaction. The research method that the researchers used in this study is a quantitative method whose processing was tested using the SPSS Version 26 application. Some of these tests include descriptive analysis, simple classical assumptions, coefficients of determination, and hypotheses. Based on the results of the test carried out, a significance test value of 0.000 < 0.05 was obtained and a calculated t value of 16,273 > t table of 1,660 so that it can be said that Ha was accepted and Ho was rejected. Judging from the R square value of 0.730, which means that the variable availability of waiting room facilities (X) affects the variable of passenger satisfaction (Y) at Sultan Mahmud Badaruddin II Airport Palembang by 73.0%.