SciRepID - Scientific Publication Search

Publication Search

50,562 articles from 425 journals · 1,447 citations tracked

Showing 1-20 of 31

Analytics

Opi Andriani; Debi Arian Saputra; Kevin Tifani Sulistyo; Linda Nurfitria Sari

Inspirasi Dunia: Jurnal Riset Pendidikan dan Bahasa 2023 Universitas Maritim AMNI Semarang

This research discusses educational facilities for children with special needs. Children with special needs are a group that requires special attention in education. They have different needs in accessing and participating in the learning process. In this article, we explore the importance of adequate educational facilities for children with special needs. Important aspects of such facilities include an adapted physical environment, technological support, the role of teachers and educational staff, as well as the benefits that children with special needs obtain from good educational facilities. The research method used is a descriptive qualitative research method where data collection is carried out by searching for articles from electronic journals, namely Google Scholar (Scholar), which can strengthen the results of the analysis. The data analysis technique in this research includes three stages, namely organize, synthesize and identify. The research results show that facilities for children with special needs have their own functions. Each facility provides its own benefits for children's growth and development. In this way, children with special needs receive maximum service.

Ika Zutiasari; Dede Rusmana; Fitrotul Isnaini; Noval Arkan Abiyyi

Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The Class IIA Women's Correctional Institution (LPP) in Malang City is included in a productive prison which is not only used as a place for fostering prisoners (inmates), but also used as a facility to accommodate the production of quality prisoner products. The WBP participates in productive program activities held by the prison, such as managing the soy sauce industry, handicrafts, convection business, salon business, making ecoprint batik, production of souvenir snacks. All WBPs are involved in these productive activities as a form of effort by the prison in organizing work guidance programs and skills education. The results of the activity show that the production of Malang City Class IIA Women's Prison can be said to be quite good and has selling value. However, it is unfortunate that marketing is done conventionally so that it has not achieved maximum product sales results. Therefore, it is necessary to have an evaluation that can be solved through the service activities carried out. This digital marketing practice activity with website development training can be a solution provided through this service. The activity can run smoothly because all prison officers are enthusiastic and conducive in participating in the training held. The hope of this activity is that they will be able to apply the marketing function optimally so that it can increase sales volume

Robert Kosasih; Alexander Halim Santoso; Dean Ascha Wijaya; Fernando Nathaniel; Joshua Kurniawan +4 more

Jurnal Pengabdian Kepada Masyarakat Sisthana 2023 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Hyperlipidemia is a metabolic disorder that indicates an increase in lipid levels in the body. Obesity, particularly central obesity, is correlated with hyperlipidemia and metabolic syndrome. Complications of hyperlipidemia such as coronary artery disease, type 2 diabetes, and high blood pressure can be fatal if left untreated. Education and early detection of hyperlipidemia are crucial to prevent serious complications and maintain good health. This community service involved 50 elderly at Santa Anna Elderly Care Facility. All respondents participated in a series of activities, including education through posters, physical examinations, and diagnostic tests. Results of the diagnostic tests indicated 2 respondents had LDL levels ? 135 mg/dL, 6 respondents had HDL levels < 40 mg/dL, and 12 respondents had total cholesterol levels ? 200 mg/dL. The results of the education activities are expected to increase public awareness, all of which can reduce the overall healthcare burden when applied correctly and properly.

Theresia Hutasoit; Mei Sryendang Sitorus

Publikasi Hasil Pengabdian dan Kegiatan Masyarakat 2023 Asosiasi Periset Bahasa Sastra Indonesia

A medical record folder is a thick paper cover that unites all of a patient's sheets so that they become one complete history, protects the medical record files inside so that they are not easily damaged and makes it easier to store, search and transfer medical record files (Heltiani, 2020). Designing a medical record folder has physical aspects, anatomical aspects and content aspects. The physical aspect consists of materials: Ivory paper, the shape resembles a rectangular book, there are folds to increase the capacity to store medical record forms accompanied by color coding. Anatomical aspects include the Header, which contains the logo, name, address and telephone number, Introduction, Instructions, which contains confidential information from the medical record folder, Body contains the Name and Medical Record Number. Register Number and Year of Visit, Font using Time New Roman, form title size 40, patient identity and year of visit size 12, while Arial font size 14 is used for instructions, Ruler has a ruler on the medical record folder to limit the heading and body of the map, Border there is a border in the medical record folder. Content aspects include the identity of the health service facility, the identity of the name of the health service facility, the patient's name, the medical record number, the year of the last visit and the row available in the year of the last visit in the medical record folder. Socialization is given to medical record officers using discussion, lecture and question and answer methods. It is hoped that the results of this socialization will be for the Bestari Community Health Center to redesign the medical record folder which refers to three aspects, namely: anatomical aspects, physical aspects and content aspects so that the medical record forms are not damaged or scattered.

Putra Pranida, Pipit Skriptianata

Journal of Civil Engineering and Technology Sciences 2023 Faculty Of Engineering University 17 August 1945 Semarang

The Bekasi River is part of the Ciliwung-Cisadane River Region. The Bekasi River is an order 1 river from the Bekasi watershed which consists of 3 rivers, namely the Cileungsi River, Cikeas River and Bekasi River. The Bekasi River passes through Bekasi Regency. To determine the performance of a river, it is necessary to evaluate the physical condition and function of a river system, in accordance with the mandate from the Circular Letter of the Director General of Water Resources, Ministry of Public Works and Public Housing No. 05/SE/D/2016 dated 9 June 2016 concerning Guidelines for the Operation and Maintenance of River Infrastructure and River Maintenance. Assessment of the components of the Bekasi River facility based on Circular Letter Number 05/SE/D/2016 includes riverbeds, river banks, river banks, and river riparian areas. Assessment of the Bekasi River infrastructure components based on Circular Letter Number 05/SE/D/2016 includes river embankments, revetments, groves, flood spillways, flow control gates, flood pumps, rubber weirs, retention ponds, groundssill, inspection roads, H3 monitoring post buildings, Operation and Maintenance support buildings (laboratory, workshop, etc.), equipment infrastructure (heavy equipment, Operation and Maintenance vehicles), and information and communication equipment. The performance value of the Bekasi River condition is 77.85% and the performance value of the Bekasi River infrastructure is 79.30% so that the performance value of the Bekasi River is 78.58% which requires a type of Preventive maintenance.

Sestika Susanti; Supriadi Supriadi; Deswalantri Deswalantri; Jasmienti Jasmienti

Jurnal Ilmu Sosial, Bahasa dan Pendidikan 2023 Pusat Riset dan Inovasi Nasional

This research is based on problems regarding students who are less interested in participating in extracurricular activities, students in the process of participating in extracurricular activities are less enthusiastic about following directions, and lack the ability to focus. With this, the problem can be formulated from this, namely what are the factors that influence students' interest in choosing extracurricular activities at SMPN 4 Bukit Barisan District. The aim of this research is to reveal the factors that influence students' interest in choosing scout and tahfidz extracurricular activities at SMPN 4, Bukit Barisan District, 50 City District. This type of research uses field research which is descriptive quantitative using factorial analysis. The key informants were class VII students and class VIII students, as well as supervising teachers in extracurricular activities. To collect data, the authors conducted interviews and questionnaires (questionnaire). After the data is collected, it is processed and analyzed. The result of the research is that students' interest in choosing extracurricular activities at SMPN 4 Bukit Barisan District. Factors that influence student interest are intrinsic factors which include ability, temperament, character, physical structure, teachers, facilities, peers, habits. . The results of the analysis obtained are the matrix component values ​​for the ability variable (0.852), temperament variable (0.727), physical structure variable (0.835), teacher variable (0.849), facility variable (0.816), peer variable (0.851), parents (0.821 ), habit variables (0.812). From the results of this research it can be concluded that the variables are willingness, needs, motivation, family support, school environment. So the researcher concludes that the most dominant factor influencing students' interest in choosing extracurricular activities is the factor that has the highest value, namely ability variable (0.852). This shows that most students' interest in choosing extracurricular activities is influenced by the students' own abilities, so teachers should always arouse students' interest in choosing extracurricular activities through developing the factors that influence them in each extracurricular activity, especially the students' abilities.

Fhareldo S. Dillivio; Trisna Putra

Jurnal Manajemen Pariwisata dan Perhotelan 2023 International Forum of Researchers and Lecturers

This research aims to determine the satisfaction of MICE participants at the UNP Hotel & Convention Center. This research focuses on MICE activities in the form meeting and conference. This research is entitled The Influence of Services and Facilities on the Satisfaction of Participants in MICE at the UNP Hotel & Convention Center. The data collection technique for this research is indirect communication by distributing questionnaires with a Likert scale to meeting and conference participants then the data processed using the SPSS program. This research is a quantitative descriptive with a causal associative approach. The population of this study were people who had participated in meeting and conference activities at the UNP Hotel & ConventionCenter in the period July-December 2022 with a sample of 98 people, and the sampling technique was non-probability sampling with a minimum age of 18 years. There are 2 types of data used in this research, namely primary data and secondary data. The results of this research show that service is in the very good category (80,61%), facilities are in the very good category (74,50%), and participant satisfaction is in the very satisfied category (87,75%). It was found that the R square value was 0.464 with an F count of 41,072 and a significance level of 0.000<0.05 and the t value was 11,529 with a significance level of 0.000<0.05 meaning that variable X influenced variable Y significantly by 46.4%. It was found that the regression coefficient value of the service variable was 0.346 with a significance of 0.000<0.05, which means that every increase of 1 unit of service will increase participant satisfaction by 0.346 units of satisfaction, and the coefficient value of the facility variable was 0.530 with a significance of 0.000<0.05, which means every increase of 1 facility units will increase participant satisfaction by 0.530 satisfaction units.

Afifah Farah Fauziyyah; Maria Valeria Roellyanti

Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

Each airport definitely has its own concept or characteristics, as is the case with Banyuwangi airport which has an architectural concept, namely the green airport concept which has a facility concept that is different from others, especially in the buildings at the airport terminal. This research was conducted with the aim of finding out whether there is an influence of the concept of departure waiting room facilities on the interest of service users at Banyuwangi International Airport. Apart from that, it also aims to find out how much influence the concept of departure waiting room facilities has on the interest of service users at Banyuwangi International Airport. In this research there is one independent variable, namely the concept of waiting room facilities (X) and the dependent variable, namely service user interest (Y). This research is quantitative research because the main focus of this research is to find out how much influence the independent variable (X) has on the dependent variable (Y) that will be studied. The population includes passengers in the Banyuwangi airport departure waiting room and a sample of 30 respondents. Data collection techniques use questionnaires, observation, documentation and literature study. The measurement scale uses a Likert scale. The data analysis technique uses simple regression analysis which is processed using SPSS (Statistical Product and Service Solutions) For Windows release 22.0. The research results prove that there is a significant influence between the concept of departure waiting room facilities on the interest of service users at Banyuwangi International Airport. The t test results prove that it is 0.000 < 0.05, which means the significant value is smaller than 0.05. The results of the coefficient of determination R2 of 0.317 can be concluded that the concept of departure waiting room facilities influences service user interest by 31.7% while the remaining 68.3% is influenced by other variables not discussed in this research.

Wardani Winata Putra; Raden Fatchul Hilal

Jurnal Universal Technic (UNITECH) 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

The world of aviation in this modern era is increasingly developing. This is evidenced by the self-check-in facility provided by the company which greatly facilitates flight service users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan where this facility can not only reduce interaction between humans and reduce the intensity of the spread of the Covid 19 virus at that time, this facility can also maximize the effectiveness of passenger time, so that there are no long queues in the use of manual check in. This study aims to determine the Use of Self Check In Technology Affects the Effectiveness of Flight Service Users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan and How Much Influence the Use of Self Check In Technology Affects the Effectiveness of Flight Service Users at Sultan Aji Airport Muhammad Sulaiman Sepinggan Balikpapan. This research uses quantitative research methods with data sources in the form of primary data and secondary data. The population in this study is service users who have used the Self Check-In System and the sample in this study is 95 respondents from 2042 existing populations. Data analysis techniques consist of research instruments, namely validity tests and reliability tests and hypothesis tests consisting of simple linear analysis tests, t tests, and determination coefficients. The result of this study is that the use of Self Check In Technology affects the effectiveness of flight service users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan has a partial effect in a negative and significant direction. The magnitude of the correlation / relationship value (R) is 0.461. From this output, a coefficient of determination (R Square) of 0.212 was obtained which explained that the effect of the independent variable of self-check-in machine technology facilities on the effectiveness of aviation service users was 21.2.% The remaining 78.8% was influenced by other variables not explained in this study.

Suarnita Zai; Senida Harefa; Abai Manupak Tambunan

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

The aim of this research is to understand how the principal's management is implemented in improving the quality of education at SMK Negeri 1 Siborongborong. The type of research used in this research is a qualitative descriptive research method using observation, interview and documentation techniques. The main subject of this research is the school principal and the sources of information supporting this research are teaching and educational staff, committees and students. Data analysis techniques use data reduction, data presentation, and drawing conclusions. The findings of this research found that the implementation of school principal management to improve the quality of education at SMK Negeri 1 Siborongborong was through planning and preparing work plans as well as preparing the school's vision, mission and goals. Furthermore, the school principal's efforts to improve the quality of education are carried out, such as grouping the tasks of each teacher and employee according to their abilities and expertise. Apart from that, in carrying out the process of improving the quality of education, the principal mobilizes the resources available at the school by providing encouragement and motivation in implementing each activity. Finally, in terms of achieving educational quality, school principals routinely carry out evaluation activities and make improvements so that the quality of education becomes better. Therefore, school principal management in improving the quality of education can support the realization of eight national education standards, namely content standards, process standards, graduate competency standards, teacher and teaching staff standards, facility and infrastructure standards, and management standards. standards, financing criteria and evaluation criteria, educate.

Suarnita Zai; Senida Harefa; Abai Manupak Tambunan

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

The aim of this research is to understand how the principal's management is implemented in improving the quality of education at SMK Negeri 1 Siborongborong. The type of research used in this research is a qualitative descriptive research method using observation, interview and documentation techniques. The main subject of this research is the school principal and the sources of information supporting this research are teaching and educational staff, committees and students. Data analysis techniques use data reduction, data presentation, and drawing conclusions. The findings of this research found that the implementation of school principal management to improve the quality of education at SMK Negeri 1 Siborongborong was through planning and preparing work plans as well as preparing the school's vision, mission and goals. Furthermore, the school principal's efforts to improve the quality of education are carried out, such as grouping the tasks of each teacher and employee according to their abilities and expertise. Apart from that, in carrying out the process of improving the quality of education, the principal mobilizes the resources available at the school by providing encouragement and motivation in implementing each activity. Finally, in terms of achieving educational quality, school principals routinely carry out evaluation activities and make improvements so that the quality of education becomes better. Therefore, school principal management in improving the quality of education can support the realization of eight national education standards, namely content standards, process standards, graduate competency standards, teacher and teaching staff standards, facility and infrastructure standards, and management standards. standards, financing criteria and evaluation criteria, educate.

Eva Nurjannah; Muhammad Ibnu Faruk Fauzi

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

MTs Darul Ikhlash is one of the educational institutions in South Sangatta which is equipped with various school facilities and infrastructure. Some of the data management processes for facilities and infrastructure at MTs Darul Ikhlash still run manually and some are in the form of files, but there is no system that accommodates the facilities and infrastructure processes as a whole. So it is difficult for the deputy head of facilities and infrastructure to find out and search for data held by the school, as well as control the inventory of facilities and infrastructure, especially those in condition that can be replaced for further improvement. The aim of this research is to design and build a website-based information system for facilities and infrastructure that is used to simplify the process of collecting data on facilities and infrastructure at MTs Darul Ikhlash so that management becomes more effective and efficient. This information system planning was created using the waterfall method. This research has produced a web-based Facilities and Infrastructure Information System for Data Collection and Loans at MTs Darul Ikhlash, which will make it easier for the school to recapitulate facility and infrastructure inventory data more quickly and accurately.    

Eva Nurjannah; Muhammad Ibnu Faruk Fauzi

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

MTs Darul Ikhlash is one of the educational institutions in South Sangatta which is equipped with various school facilities and infrastructure. Some of the data management processes for facilities and infrastructure at MTs Darul Ikhlash still run manually and some are in the form of files, but there is no system that accommodates the facilities and infrastructure processes as a whole. So it is difficult for the deputy head of facilities and infrastructure to find out and search for data held by the school, as well as control the inventory of facilities and infrastructure, especially those in condition that can be replaced for further improvement. The aim of this research is to design and build a website-based information system for facilities and infrastructure that is used to simplify the process of collecting data on facilities and infrastructure at MTs Darul Ikhlash so that management becomes more effective and efficient. This information system planning was created using the waterfall method. This research has produced a web-based Facilities and Infrastructure Information System for Data Collection and Loans at MTs Darul Ikhlash, which will make it easier for the school to recapitulate facility and infrastructure inventory data more quickly and accurately.    

Ria Efkelin; Lipin Lipin; Imelda Imelda; Hingawati Setio; Ary Rahmaningsih +1 more

Pandawa : Pusat Publikasi Hasil Pengabdian Masyarakat 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

Motivation discusses how to encourage someone's work enthusiasm, so that they want to work by providing optimal abilities and expertise to achieve goals (Danang Sunyoto, 2015). Providing excellent service is an action that must be carried out by workers/service providers in serving the people or residents around them. If the service provider is not satisfactory, do not hope that the client will return to our services, he will switch to another health facility that provides excellent service. It cannot be denied that when we come to a health facility, even a type of Posyandu facility, sometimes we still find the health workers and cadres who work less friendly, less energetic in serving the people who come, seem less enthusiastic about the various factors that make them like that, with their attitude. health workers like this illustrate the lack of excellent service. By looking at conditions like this, the author is interested in providing/sharing knowledge related to how to increase the motivation of Posyandu cadre officers in providing excellent service in RW 06 Susukan Village

Ahmad Fauzan Soleh; Waizul Qarni

Jurnal Manajemen dan Ekonomi Bisnis 2023 Pusat Riset dan Inovasi Nasional

Multipurpose financing is comprehensive financing where this financing is very much needed by the community where the financing is a consumer financing facility based on a Murabahah contract or multi-service ijarah contract for the purpose of purchasing halal goods and services obtained according to sharia, usually such as building materials, for house renovations, motorbike ownership. , education costs, and home equipment. This research aims to find out a procedure for having multipurpose IB Muamalat financing and to find out the steps taken to minimize the risk of customers defaulting on Muamalat financing. This research aims to describe several things, which include procedures for providing Multipurpose financing, problems in providing Multipurpose financing, and solutions to problems that occur in Multipurpose financing (PMG) at PT. Bank SUMUT Syariah Medan Katamso Branch Office. This research uses a descriptive method. The data source used is secondary data. The type of data used is qualitative data with the documentation used is a flowchart of procedures for granting Multipurpose Credit, and direct interviews by holding questions and answers to the head of the marketing division at PT. Bank SUMUT Syariah Katamso Branch Office. Based on the results of the analysis from this research, it can be seen that the procedure for providing Multipurpose Financing to PT. Bank SUMUT Syariah Medan Katamso branch office goes through several stages that have been determined by the bank. The stages in granting Multipurpose Credit are application/submission of financing, investigation and analysis of financing, financing decisions, rejection and approval of financing, binding of collateral and realization of financing

Qori A’yuna; Aisyah Darti Megasari

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine the effect of Service Quality and Facilities on Consumer Interest at the Gunawangsa Tidar Apartment in Surabaya. This research uses Quantitative method. The data used are primary data and data collection techniques using questionnaires. The results of the analysis in this study indicate that the quality of service and facilities has a significant influence on the consumer intention, which can be seen from the results of multiple linear regression analysis with indicating a positive linear pattern, meaning that the quality of service and facilities increases the consumer interest in buying a unit.  

Riza Prilia Mayasopa; Annike Resty Putrie

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

The existence of a web check-in system facility provided by Citilink airline is one of the company's efforts to reduce complaints from passengers during the check-in process. Where many passengers have to stand for a long time to queue at the check-in counter. So that passengers feel tired and inefficient in the use of time. The purpose of this study is to obtain information about the effect of the web check-in system on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport Malang in April - July 2023. In this study using quantitative research methods. In this study, primary data were used in the form of questionnaires distributed to Citilink airline passengers at Abdulrachman Saleh Airport, Malang with a total of 100 respondents. Secondary data was obtained from documentation in the form of data related to thesis preparation and literature study in the form of looking at previous guidelines. In analyzing the data, the instruments used are validity test, reliability test, normality test, simple linear regression test, T test and coefficient of determination test (R2). From the data analysis that has been done, it shows that the web check-in system has a positive and significant effect on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport, Malang. Based on the results of the R square (R2) determination test, it can be concluded that the web check-in system has a 70.6% effect on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport, Malang. While 29.4% of passenger satisfaction is influenced by other variables not examined. The simple linear regression test produces a constant value of 9.296 which is the consistency value of the passenger satisfaction variable (Y). Then the t test (partial) produces a significant value of 0.000 > 0.05 with a t count > t table (15.228 > 1.66055). The value obtained from the results of hypothesis testing shows that H0 is rejected and Ha is accepted.

Suprayogi; Awan

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

KM 22 of 2005 describes the application of SNI 03-7094-2005 regarding signs at airport terminals as a mandatory standard which explains that every area within the passenger terminal must be equipped with clear and easy-to-understand warning signs. Obstacles found by researchers when carrying out initial observations were finding deficiencies in installing warning signs at Terminal 1 of Juanda International Airport, Surabaya. The purpose of this study is to find out how to optimize the warning sign facility in improving passenger service at the Juanda International Airport Surabaya terminal, to find out the obstacles faced and the solutions in optimizing the warning sign facility at Juanda International Airport.             This study uses a qualitative method. This research was conducted at Juanda International Airport in Surabaya which was held in June 2023. The data collection techniques used were observation, interviews, and documentation. The validity test of the data used is source triangulation and technique triangulation. Data analysis used is data reduction, data presentation, and conclusions.             The results of research based on service indicators show that: (1) physical evidence (tangibles) includes an imbalance in the placement of signboards; (2) reliability includes the use of available tools and the application of clear service standards; (3) responsiveness, including responsiveness to complaints and input from passengers; (4) guarantee (assurance) includes routine maintenance, as well as providing accurate information; (5) empathy (empathy) includes providing individual and responsive services. The obstacles encountered are that the warning sign is only visible from the west side of the terminal area, but not visible from the east side, the placement of the no smoking sign is not optimal, the no smoking sign is damaged, there are instructions for using a hydrant box that is less strategic .

Rizaldi Ardin Wicaksono

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

The Terminal Operation Center (TOC) unit is an integrated monitoring system for airport operations and service activities at the terminal, using the concept of collaboration with other stakeholders. This study discusses the Terminal Operation Center (TOC) Unit in supervising the operational performance and service of check-in area facilities at Domestic Terminal 3 at Soekarno Hatta International Airport, Tangerang. The check-in area is a place that must always be monitored because it is the initial gathering point for flight service users who have the potential for queue accumulation.During the months of August and September 2022, this study was carried out at Tangerang's Soekarno Hatta International Airport. The data collection techniques employed were observation, interviews, literature and documentary studies, and descriptive qualitative research. Data collection, data reduction, data presentation, and findings were all assessed utilizing qualitative data analysis methodologies, and their validity was checked by using three different sources and three different methods.The results of this study indicate that at Soekarno Hatta International Airport, the Terminal Operation Center (TOC) Unit has played a good role in supervising operational and service performance in the Domestic Terminal 3 check-in area. This role is in accordance with applicable regulatory standards and Standard Operation Procedures (SOP).

Arif Rahman; Yuniar Istiyani

Riset Ilmu Manajemen Bisnis dan Akuntansi 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Airlines must always improve passenger services on the ground. One of its services is the determination of time or On Time Performance which is a benchmark for the trust of service users who are the choice to travel. There are obstacles that become obstacles in achieving On Time Performance, namely worsening uaca, inadequate airport facilities, traffic and others. This study aims to determine the performance of Ramp Handling in handling aircraft at Wings Air at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa and for 2.knowing the stipulation of aircraft departure time on Wings Air airline At PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. This research is qualitative with data obtained from observation, interviews, and documentation. The data analysis techniques used are data reduction, data presentation, and conclusions. This research will be conducted in July 2023 at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. The result of this study is the performance of Ramp Handling in handling aircraft is to ensure all tools, needs and employees are ready to be positioned with their respective duties, and monitor the weather for the aircraft in order to land. In addition, the Ramp Handling Unit serves as a liaison between operational activities at the facility and operational activities at the terminal. To provide or ensure all activities on the aircraft and in the terminal run properly. The achievement of On Time Performance has been maximally optimized according to the time given by the company for 20 minutes the aircraft while on the ground, the Ramp unit makes excellent use of this time. The achievement of punctuality has been carried out optimally starting from before the plane landed. All jobs such as, helping cabin crew pick up garbage from the plane, communicating with pilots, and communicating with engineers to ensure the condition of the engine to raise passengers into the plane.