Publication Search

69,815 articles from 602 journals · 1,760 citations tracked

Showing 1821-1840 of 1,940

Analytics

Wahyunda Widiyanti; Aprillian Dian; Diana Ambarwati

Jurnal Manajemen Riset Inovasi 2023 Pusat Riset dan Inovasi Nasional

This study aims to find out: the influence of education on work ethic, the effect of training on work ethic, the influence  of education and training  on  work ethic.This type of research uses a quantitative approach. The sample of this study was all employees at PT PLN (Persero) ULP Grogol, Kediri Regency as many as 35 employees. The sampling technique uses Saturated sampling. Data collection techniques usequestionnaires that have been tested for validity and reliability. The data analysis technique used is a classical assumption, multiple linear regression.The results of the study at the significance level of showed that: there was a positive and significant influence of education on work ethic, There is a positive and significant influence of training on work ethic, There is a simultaneous influence of education and training on work ethic.

Ragil Febrian; Didik Aribowo; Marcel Ade Satria; Rifqi Badruzzaman

Populer: Jurnal Penelitian Mahasiswa 2023 Universitas Maritim AMNI Semarang

In Indonesia in particular, SCADA has been recognized and started to be implemented in electric power system control since the early 1980s. In other more developed countries, the application of SCADA is growing along with developments in computer and telecommunications technology. At a time when the development of SCADA was not as sophisticated as it is now, there was an idea to make it easier to maneuver, namely in a simple network system using SCADA we can supply additional power or do power outages easily so that the overload does not occur. After implementing the SCADA system there are less time and frequency savings compared to before implementing the SCADA system. This means that the SCADA reliability index is much better after implementing the SCADA system..    

Andi Mu’tiah Sari

Jurnal Siti Rufaidah 2023 PPNI UNIMMAN

The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in each patient. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of lasinrang Hospital, pinrang Province. This study uses an analytical observational design based on cross-sectional, quantitative analysis. The population in this study was 10444 patients. The sampling technique used accidental sampling, with a sample of 100 samples. The instrument in this study is a questionnaire, and the data analysis used is simple linear regression.In this study, all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Empathy) together have a positive influence on the service quality of hospital administration staff on patient satisfaction in the outpatient installation unit of Lasinrang Hospital, Pinrang Province. There are two service quality indicator variables that have the most dominant influence on the quality of hospital administration staff service on patient satisfaction in the outpatientinstallation unit of Lasinrang Hospital, Pinrang Province, which include the Assurance indicator 48.6% and Tangible 24.3% and (R2) of (0.636) shows that 63.6% of patient satisfaction variables can be explained by the quality of service of hospital administrative staff, while the remaining 36.4% is explained by other variables not included in this research model. So it can be concluded that the better the quality of service, the more satisfied patients will be and will continue to return to get service from time to time because good service can provide satisfaction to patients according to their needs and desires.  

Muhtazib Muhtazib; Mattarima Mattarima; M. Amirul Haj Uweng

Jurnal Penelitian Manajemen dan Inovasi Riset 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine work flexibility and employee commitment to employee turnover of PT. Tri Jaya Tunggal Makassar. The research method used is a statistical analysis method using SPSS 21 (Statistical Program For Social Science). The data used is in the form of quantitative data, the data obtained is in the form of a questionnaire method, namely by distributing questions (questionnaires) that have been compiled and refer to the variables studied in PT. Tri Jaya Tunggal Makassar. The results showed that the independent variables, namely work flexibility (X1) and employee commitment (X2) had no influence on the dependent variable, namely employee turnover. From the results of the work flexibility reliability test (X1) with a value of 0.621 > 0.60 and for the employee commitment variable (X2) with a value of 0.788 > 0.60 while for the employee turnover variable (Y) 0.891 > 0.60, the three variables are reliable or consistent if measured repeatedly. 

Supratman Supratman; Rani Febriyanni; Asmawarna Sinaga

CiDEA Journal 2023 Universitas 17 Agustus 1945 Semarang

The research aims to determine the effect, the magnitude of the influence, and the relationship between the transparency of zakat management on the interest of muzakki in Paluh Manis Village, Gebang District, to pay zakat at BAZNAS, Langkat Regency. The data source for this research was obtained from questionnaire answers given by research respondents, namely the people of Paluh Manis Village, Gebang District, who paid zakat at BAZNAS, Langkat Regency, as many as 56 respondents. Data analysis in this study used validity test, reliability test, classic assumption test, hypothesis test, and simple linear regression analysis. Based on this test, it is explained that there is a significant influence between the transparency of zakat management on the interest of the people of Paluh Manis Village, Gebang District, to pay zakat at BAZNAS, Langkat Regency. smaller than 0.05 or (0.000 <0.05) and tcount > ttable (4.382 > 2.00488) so there is an influence of variable X on variable Y. Transparency of zakat management affects the interest of the people of Paluh Manis Village, Gebang District, to pay zakat at BAZNAS, Langkat Regency by 24.9%. There is a positive or parallel relationship between the transparency of zakat management and the interest of the people of Paluh Manis Village, Gebang District, to pay zakat at BAZNAS, Langkat Regency.    

Agus Budi Sadhono; Ibnu Khayath Farisanu; Boy Mansyah

Riset Ilmu Manajemen Bisnis dan Akuntansi 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The purpose of this study was to determine the effect of the variable Quality of Service which consists of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Physical Evidence (X5) to influence simultaneously or partially on Consumer Satisfaction at J&T Express Drop Point Modang Tanah Grogot. The hypothesis in this study is that it is suspected that the service quality variables consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Physical Evidence (X5) have an effect on Consumer satisfaction (Y) at J&T Express Drop Point Modang Tanah Grogot. The results of the validity test of 26 questions, all have a value of rcount>rtable, which means that all questions are declared valid. Based on the results of the reliability test, the value of Cronbach's Alpha was obtained > 0.80 (0.949 > 0.80). So all questions are declared reliable. Based on the results of the analysis of the regression equation, Y = 33.126 + 0.239(X1) + 0.128(X2) + 0.185(X3) + 0.166(X4) + 0.207(X5) The correlation coefficient (R) is 0.899, which means that the correlation is very strong between service quality consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Physical Evidence (X5) with Consumer satisfaction (Y). While the value of the Coefficient of Determination (Adjusted R2) is 0.798, which means service quality (X) can explain consumer satisfaction (Y) at the J&T Express Drop Point Modang Tanah Grogot of 79.8% while the rest is explained by other factors not examined at (100 – 79 .8) % = 20.2%. The results of the simultaneous F test show that the quality of service influences simultaneously (together) on consumer satisfaction with Fcount > Ftable or states that Fcount is 79.174 > Ftable is 2.31 and the significance is 0.000 <0.05 so Ho is rejected and Ha is accepted. Partially the reliability variable (x1) has a partial effect on customer satisfaction (Y) with a count of 2.900 > ttable 1.98552, Responsiveness (X2) has no partial effect on customer satisfaction (Y) with tcount 1.617 < ttable 1.98552, warranty variable ( X3) has a partial effect on consumer satisfaction (Y) with tcount 2.202 > ttable 1.98552, Empathy (X4) has no partial effect on consumer satisfaction (Y) with tcount 1.904 < ttable 1.98552, ) physical evidence variable (x5) has a partial effect on consumer satisfaction (Y) with a calculation of 3.845 > ttable of 1.98552. So from these results it is known that the dominant variable is physical evidence (X5) because it has the largest tcount value of 3.845, then Ho is accepted and Ha is rejected.  

Satdiah, Alimatuts; Siska, Elmira; Indra, Natal

CiDEA Journal 2023 Universitas 17 Agustus 1945 Semarang

This study aims to analyze the effect of price, product quality on the decision to buy paint at the Paint De'lucent Paint shop. This research design uses a quantitative approach. Samples were taken by accidental sampling technique which was collected by distributing questionnaires when the buyer was shopping at a paint shop. The analytical method used is validity and reliability test, classical assumption test, multiple linear regression analysis and hypothesis testing by processing using the SPSS program. The results of this study show that price has a negative but not significant effect on, while purchasing decisions have a positive and significant effect on purchasing decisions. Simultaneously, both price and product quality affect the decision to buy paint

Rizal Agfrans Pratama; Ustadus Sholihin; Taufik Akbar

Wawasan : Jurnal Ilmu Manajemenx, Ekonomi dan Kewirausahan 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

Coffee shops that use marketing strategies to achieve customer repurchase intention by providing quality service and good taste, namely Nongkasky Coffee and Eatery. The taste of Nongkasky Coffee and Eatery is quite good, including in the processing and selection of ingredients and has a kitchen expert who knows his field. In addition, it also provides friendly service quality, but waiters are less responsive in handling consumer complaints. This research is a quantitative research. The research location is located at Nongkasky Coffee and Eatery, Kec. Wates Kab. Kediri. The population in this study was 900 consumers. The sample in this study were 60 consumers using the Malhotra sampling technique. The analysis technique used is validity and reliability test, classic assumption test, multiple linear analysis test and hypothesis test. Partially the variable of service quality (X1) has a significant effect on the variable of interest in repeating (Y). Partially taste (X2) has a significant effect on repurchase intention (Y). Simultaneously service quality (X1) and service quality (X2) affect customer repurchase intention (Y).    

Kitty Claudia Salsa Bila Keibar; Elnia Frisnawati

Populer: Jurnal Penelitian Mahasiswa 2023 Universitas Maritim AMNI Semarang

The Region V Airport Authority is one of the Technical Implementation Units (UPT) within the Ministry of Transportation which is responsible to the Minister of Transportation through the Directorate of Civil Aviation, where the duties of the airport authority itself are to supervise, control, and regulate activities both from the Land Side and Air Side at Sultan Hasanuddin International Airport Makassar. This research aims to find out (1) How is the implementation of the duties of the Airworthiness Inspector for Aircraft Maintenance in supporting flight safety at Sultan Hasanuddin International Airport Makassar, (2) What are the obstacles of Airworthiness Inspector for Aircraft Maintenance in carrying out duties at Sultan Hasanuddin International Airport Makassar. This research was conducted in February - March 2023 at the Makassar Region V Airport Authority Office, using descriptive research methods with qualitative analysis. Data collection was done through interview, observation, and documentation techniques. And Trigulation is used to test the reliability of the data obtained.  The results of the discussion in this study are (1) in the implementation of the tasks carried out by the Airworthiness Inspector of the Aircraft Maintenance Division at Sultan Hasanuddin International Airport Makassar has carried out its duties properly in accordance with the regulations listed, one of which is PM 41 of 2011 and KP 252 of 2017, but not all tasks listed in the PM are carried out at the Region V Airport Authority because it must wait for delegation from the center first such as the Advanced Standard Certificate or can be called (CoA). (2) For the obstacles faced by inspectors at Sultan Hasanuddin International Airport Makassar, namely in the time and skills of the inspectors, where the inspectors cannot determine how long it takes when the inspection takes place because they have to see the ground time of the aircraft to be inspected and for human resources (Skil) inspectors at the Region V Airport Authority are lacking there are some inspectors who are still confused about analyzing the findings obtained.

Ike Oktavia Desla; Khairil Aswan

Jurnal Bintang Manajemen (JUBIMA) 2023 Pusat Riset dan Inovasi Nasional

This study aims to determine: 1. To determine the effect of physical evidence (real) on consumer satisfaction at J-Bros Computer Padang City; 2. To determine the effect of empathy (emphaty) on consumer satisfaction at J-Bros Computer Padang City; 3. To determine the effect of reliability (reliability) on consumer satisfaction at J-Bros Computer Padang City; 4. To determine the effect of responsiveness(responsiveness)on consumer satisfaction at J-Bros Computer Padang City; 5. To determine the effect of collateral (guarantee) on consumer satisfaction at J-Bros Computer Padang City; 6. To determine the effect of price (price) on consumer satisfaction at J-Bros Computer Padang City. The method used in this research is a quantitative method with a descriptive approach. The sample in this study was 80 respondents with a sampling technique using the number of samplespurposive sampling. The data analysis technique used is multiple linear regression analysis. The data analysis technique begins with the research instrument test, normality test, heteroscedasticity test, multicollinearity test, multiple linear regression analysis, and hypothesis testing. This study shows the results: 1) Physical Evidence (real) influential and significant to consumer satisfaction at J-Bros Computer Padang City; 2) Empathy has a positive effect on consumer satisfaction at J-Bros Computer in Padang City; 3) Reliability (reliability) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City; 4) Responsiveness (responsiveness) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City; 5) Guarantee (guarantee) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City; 6) Price (price) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City.

Fajar Agus Agus Hari Firmansyah; Waspodo Tjipto Subroto; Hendratno Hendratno

Jurnal Pendidikan, Bahasa dan Budaya 2023 Pusat Riset dan Inovasi Nasional

Abstract consist of the background of the problem, The results of the interviews also explained that teachers had difficulty making teaching aids or learning media so that they experienced obstacles in providing material to students. Based on the background of the problem and needs analysis, the formulation of the problem is the validity of Exploding Box 3D Audio Visual media, practicality of Exploding Box 3D Audio Visual media, Effectiveness of Exploding Box 3D Audio Visual media. Based on data analysis and discussion of research results, then associated with the formulation of the problem and research objectives, it was concluded that the validation of the media developed by the researchers received an assessment of 94%, meaning that the reliability of the media obtained results worthy of slight revisions. Validation of the material developed by researchers received an assessment reaches 89%, meaning that the reliability of the material in the media gets decent results with a little revision, the practicality validation of the media developed by researchers gets an assessment from the teacher validator reaches 95%, it means that the practicality reliability of the media gets decent results with a little revision, the practical validation of the media developed by researchers gets an assessment From the responses of the students, it was obtained that the percentage mode was ≥ 80% with the category suitable for use. Validation of the effectiveness of the media developed by researchers. From the 10 questionnaire statements, the mode percentage was obtained ≥ 90% with the category suitable for use, and the results of critical thinking test questions from the pretest value of 54% with the value of the increase in the posttest from the value of 95%. Therefore it can be concluded that the pretest data for students' critical thinking skills is very good because they have reached the specified KKM

Bintang Putro Ramadan; Amelia P Tamara

Populer: Jurnal Penelitian Mahasiswa 2023 Universitas Maritim AMNI Semarang

The Region V Airport Authority Office as UPT (Technical Implementation Unit) within the Ministry of Transportation is under the auspices and is responsible to the Minister of Transportation through the Director of Air Transportation. The function of the Region V Airport Authority is to supervise, control, and regulate aviation activities. This research aims to find out (1) How is the quality of the Inspector's supervision of flight security in the terminal area of Sultan Hasanuddin International Airport Makassar, (2) The obstacles faced by aviation inspectors in the avsec field and the efforts made by inspectors in conducting surveillance in the terminal area of Sultan Hasanuddin International Airport Makassar. This research was conducted at the Makassar Region V Airport Authority Office, in February - March 2023, this research uses descriptive research with qualitative analysis. The data in this study used primary and secondary data, data collection in this study was by interview, observation and documentation. And the tringulation technique to test the reliability of the data. The results of the discussion in this study are (1) the quality supervision of inspectors on aviation security in the terminal area is good as evidenced by training, field practice and has followed applicable regulations such as PM 41 of 2011 which contains airport authority inspectors only as regulators who carry out supervision of activities in the field. (2) and the obstacles faced by inspectors in the terminal area, namely limited security area cooking permits for this obstacle, the inspectors have carried out surveillance of the avsec and if the inspectors find that the person is categorized as endangering flight activities, the inspectors take action against the person without having to contact the avsec on duty in the terminal area, office busy hours for the office busy hours themselves, the inspectors use breaks or office hours to keep monitoring in the terminal area, and finally the culture as the inspectors themselves are firm and give an appeal that the actions they take are wrong.

Zusmawati Zusmawati; Vhani Febrina

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

The purpose of this study was to examine the impact of work motivation variables on employee performance at PDAM Tirta Langkisau. to examine the impact of competency variables on employee performance at PDAM Tirta Langkisau. Collecting data by distributing questionnaires to 50 respondents using saturated sampling technique, in which all members of the population are sampled, using instrument testing (validity test and reliability test), descriptive analysis, classic assumption test (normality test, multicollinearity test and heteroscedasticity test) multiple linear regression and t test, with the help of the SPSS application. The results of the study show that work motivation has a positive and significant effect on employee performance at PDAM Tirta Langkisau, competence has a positive and significant effect on employee performance at PDAM Tirta Langkisau. Which means the first hypothesis is accepted and the second hypothesis is accepted.

Reza Dwi Aspita; Sophan Sophian

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

The purpose of this study was to examine the impact of attractions and facilities on the decision to visit Halal Tourism in Padang City. This type of research uses quantitative methods. Data collection through distributing questionnaires to 108 respondents using accidental sampling technique. By using instrument testing (validity test and reliability test), classic assumption test (normality test, multicollinearity test and heteroscedasticity test) then multiple linear regression and hypothesis testing with the help of the SPSS application. The results of this study indicate that attractiveness has a positive and significant effect on the decision to visit, and facilities have a positive and significant effect on the decision to visit. So it can be concluded in this study that it was found that the variables of attractiveness and facilities had a positive and significant effect on the decision to visit Halal Tourism in Padang City.

Ririn Uke Saraswati; Soedjatmoko Soedjatmoko; Adi Suprayoga

Jurnal Riset dan Inovasi Manajemen 2023 International Forum of Researchers and Lecturers

This research was conducted to determine the influence of career progression and work environment on employee performance at PT. Multisrada Arah Sarana Tbk. Bekasi. Using SPSS Version 25, this analysis uses multiple linear regression which aims to determine the effect of the Independent variable (X) on the Dependent variable (Y). This research involved 170 PT respondents. Multisrada Arah Sarana Tbk. Bekasi from various divisions. The data collection technique is carried out by distributing statement data that has been previously tested for validity and reliability, then the results of the respondents' answers are processed for analysis. The results of the analysis of this research data can be concluded that Career Pathing does not have a significant effect on Employee Performance, while the Work Environment has a significant effect on Employee Performance. However, career progression and work environment simultaneously have a significant effect on PT employee performance. Multisrada Arah Sarana Tbk. Bekasi.

Muhamad Subhan; Sissah; Richa Luthfiatun Nisa Octaviandini

EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS 2023 LPPM Universitas Sains dan Teknologi Komputer

The existence of organizations such as Islamic financial institutions that help improve the welfare of society according to their function, namely saving money and providing loan assistance for business capital and comsumtions. There are various types of LKM, one of which is cooperatives. This study aims to determine the..influence of social factors and./personal factors on people’s decisions to use the services of KSU Surya Muhammadiyah, either partially or simultaneously. This Study used a quantitative method using 50 samples taken by purposive sampling method from the KSU Surya Muhammadiyah customer population. Data collection technique were interviews, observation, questionnaires, and documentations. Then, the questionnaires were tested with validity and reliability tests to ensure the accuracy of the questionnaires. Furthermore, classical asumption tests and hypothesis tests were carried out including multiple,,linearregression tests, the coefficient of determination (R2), t-tes, .and F-test. The results of this study are as.follows: (1) social factors have effect on people’s decitions to use services of KSU Surya Muhammadiyah, with a t .count of 2,254 while .t table of 2,012 or t count < t table..and a significance level of 0,026 > 0,05. (2) personal factors influence people’s decitions to use the services of KSU Surya Muhammadiyah, with a t count of 3,093 while t table is 2,012 or tcount > t table and asignificance level of 0,003 < 0,05. (3) social and personal factors simultaneously influence the community’s decition to use the services of KSU Surya Muhammadiyah. Where the sigvalue is 0,000 < 0,005 and F count is 79,385 > F table 3,20. It can be concluded fromthe test results, namely: (1) H1 is accepted,,and H0 is rejected, (2) H2 is a accepted and H0 isrejected, (3) H3 is accepted and H0 is rejected. If the number of customers decreases, it is necessary topay attention tothese factors anything that can influence customer interest in choosing at KSU Surya Muhammadiyah Pematang Kolim Village

Giano Surya Pamungkas; Erwin Syahputra; Anita Sumelvia Dewi

Transformasi: Journal of Economics and Business Management 2023 Universitas 17 Agustus 1945 Semarang

Employee performance in a company that is not well managed can be one of the obstacles to company activities in achieving its goals. The purpose of this study is to explain the effect partially and simultaneously skills and work culture on employee performance. This type of research uses quantitative research. Source of data in this study using primary data and secondary data. The sample in this research is 40 employees of UD. Indokey uses a saturated sampling technique in which researchers use all UD employees. Indokey is a sample. The analysis technique used is validity test, reliability test, normality test, linearity test, multicollinearity test, heteroscedasticity test, t test, F test, multiple linear regression analysis, and coefficient of determination test (R2) using the SPSS version 25 program. The results of this study are that partially the skill variable has a positive and significant effect on the performance of employees at UD. Indokey, partially the work culture variable has a positive and significant effect on the performance of employees at UD. Indokey and simultaneously stated that the variable skills and work culture have a significant effect on the performance of employees at UD. Indokey

Aysha Yuliardi; Riri Mayliza

Transformasi: Journal of Economics and Business Management 2023 Universitas 17 Agustus 1945 Semarang

This study aims to test training on employee performance, to test HR development on employee performance. This research was conducted at Bank Nagari, Siteba Padang Branch. Sampling method using a total saturated sampling of 40 samples. Data analysis techniques used were validity, reliability, descriptive analysis, normality test, multicollinearity test, heteroscedasticity test, multiple regression analysis, and t test. The results of the study show that training has a positive and significant effect on employee performance. And HR development has a positive and significant effect on employee performance. So it can be concluded that the training was received and human resource development was received.

Isti Prabawani; Ririn Kusumawati; Andi Miranda

Student Scientific Creativity Journal 2023 Pusat Riset dan Inovasi Nasional

Internal communication that occurs at PT. XYZ will affect work behavior which is indicated by employee performance towards the company. The formulation of the problem in this study is how internal communication influences employee performance at PT. XYZ, how much influence does internal communication have on employee performance at PT? XYZ. The type of research method used in this study is a quantitative method with data collection techniques through questionnaires, literature study, and documentation study. The object of this research is all employees totaling 43 people. The analysis technique used is an instrument test (validity test and reliability test), simple linear regression analysis, F test, and correlation analysis. The results of data analysis show a simple linear regression equation Y = 42.116 + 0.510, which means that for every 1 unit increase in internal communication (X) then the performance (Y) increases by 0.510, with a correlation coefficient value of r = 0.528 meaning that internal communication simultaneously has a moderate effect on employee performance. which is also evidenced by count 15.825 > table of 4.08 with a significance level of 5%, Ho is rejected and Ha is accepted.

Refliza Yanti; Andi Supriatna

Jurnal Sains dan Kesehatan (JUSIKA) 2023 Universitas Muhamadiyah Manado

Hospitals as health service providers must know how the quality of service they provide can give satisfaction to patients. Competition between hospitals is getting tougher and sharper so that every hospital is required to enhance its competitiveness by trying to provide satisfaction to all of its patients. Service quality will be considered satisfactory, if the perception exceeds expectations; Service quality will be considered good or adequate if it is in line with expectations, and will be considered bad if the service is bad or not good enough. The purpose of this study was to determine the effect of service quality seen from various dimensions, namely tangibles, responsiveness, reliability, assurance, and empathy on patient satisfaction at the Special Dental and Oral Hospital in Bandung. This literature review uses articles in published Connected Papers in 2017-2022, 108 articles. The results of the 5 articles show that service quality and patient satisfaction are directly proportional, if the service quality is good then customer satisfaction will be good and if the service quality is bad then the level of patient satisfaction is also bad.