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I.A. Pradnyandari Pidada; I Ketut Kasta Arya Wijaya

Pemuliaan Keadilan 2025 Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

This study aims to analyze the application of the concept of liability without fault in resolving environmental disputes in Indonesia, by highlighting the legal basis, implementation, and challenges faced. The method used is a conceptual approach to examine relevant regulations and court decisions in order to obtain legal clarity regarding absolute responsibility in environmental pollution cases. The results of the study indicate that although this principle has been regulated in Article 88 of UUPPLH No. 32 of 2009 and reinforced by various derivative regulations, its implementation still faces obstacles, especially in terms of law enforcement, supervision, and compliance of business actors in carrying out environmental restoration obligations. Therefore, it is necessary to strengthen regulations, increase the capacity of law enforcement officers, and implement environmental assurance mechanisms to ensure the effectiveness of liability without fault in environmental protection in Indonesia.  

Ratih Widya Wati Gultom; Rian Fedriko Ginting

Sevaka : Hasil Kegiatan Layanan Masyarakat 2025 STIKES Columbia Asia Medan

Quality is not easy to define but easy to feel, its form is the service of unfriendly officers, queues of visitors at the counter, long waiting times for service. This will be complained of as a service that is not in accordance with expectations, services that are of less quality so that patients feel less satisfied after getting the services provided. The formulation of the problem in this study is how is the relationship between the quality of nursing services and satisfaction of inpatients at the hospital. Mitra Sejati Medan in 2024? This research uses quantitative research using analytic survey and cross sectional approach. The population in this study were all hemodialysis outpatients, the sample of this study used accidental sampling as many as 64 people. The results of this study using the chi square statistical test, the results obtained are Responsiveness (pvalue = 0.021), Reliability (pvalue = 0.018), Assurance (pvalue = 0.030), Empathy (pvalue = 0.025), direct evidence (pvalue = 0.004), which shows that there is a relationship between The significant variables are responsiveness, reliability, assurance, empathy and direct evidence with satisfaction of inpatients at Mitra Sejati Medan hospital, and by using logistic regression test, the most dominant variable is responsiveness. This can be seen from the EXP(B) value of 4.766 times, which means that direct evidence has a relationship of 4.7 times with inpatients at Mitra Sejati Medan hospital. With suggestions to create a conducive atmosphere to improve the quality of professional health services so that patient satisfaction can be maintained as expected.

Mukhamad Pamungkas; R. Djayendra Dewa

Logistics and Supply Chain Insights 2025 Indonesian Maritime Researchers and Lecturers

The purpose of this study is to determine the effect of service quality on customer satisfaction at PT. Krakatau Argo Logistics. The research method uses quantitative methods. The study was conducted at PT. Krakatau Argo Logistik Banten from February to May 2023. Subjects and information in this case include, LS leaders, prada supervisors, employees, and service users. Data collection techniques used were by questionnaires and documentation. The collected data were then analyzed through the stages of data quality testing, classical assumption testing, hypothesis testing, and drawing conclusions. The results of this study are: 1.) The results of the analysis obtained that the Tangible variable or physical evidence did not have a significant effect on customer satisfaction. 2.) The results of the analysis obtained that the Reliability variable or reliability had a significant effect on customer satisfaction. 3.) The results of the analysis obtained that the Responsiveness variable or responsiveness had a significant effect on customer satisfaction. 4.) The results of the analysis obtained that the Assurance variable or guarantee had no effect on customer satisfaction. 5.) The results of the analysis obtained that the Empathy or responsiveness variable has a significant influence on customer satisfaction. This means that assurance can be one of the reasons. This means that Empathy can be one of the main reasons in determining customer satisfaction.

Eni Apriliani; Rizkyka Rahma Danti; Amelia Anggraini; Andin Febrianti; Irvan Arif Kurniawan

Kajian Administrasi Publik dan ilmu Komunikasi 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.

Eni Apriliani; Rizkyka Rahma Danti; Amelia Anggraini; Andin Febrianti; Irvan Arif Kurniawan

Jurnal Hukum, Administrasi Publik dan Negara 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.

Shulystiawaty Desy Resky; Anggung Dinianti; Irwan Irwan

Journal of Educational Innovation and Public Health 2025 Pusat Riset dan Inovasi Nasional

Faisal Islamic Hospital Makassar currently has good service quality on the interest in repeat visits to outpatients in polyclinics with an increasing number of outpatient visits. However, there are also services that are desired by patients and families of patients so that the service is said to be bad. This is felt by patients visiting the hospital, namely the better the services provided where before the researchers conducted the research there were still many shortcomings in the form of medical devices and irregular service hours. Where the quality of service can also be said to be good if the service provided is in accordance with what the patient wants and can be said to be satisfactory service. Therefore, to increase the number of patient visits, the hospital tries to provide quality service so that patients feel satisfied. Revisit interest is the behavior that occurs in response to a service that shows the customer's desire to revisit the hospital. This study aims to determine the quality of service and its effect on outpatient revisit interest in polyclinics at Faisal Makassar Islamic Hospital. The population in this study was 750 patients and the sample size was 254 patients who made a repeat visit at the polyclinic of the Faisal Islamic Hospital Makassar. The results of this study are the level of repeat visits on an outpatient basis at the Faisal Makassar Islamic Hospital can be seen from the aspects of tangible (physical evidence) of good value, reliability (reliability) of good value, responsiveness (responsiveness) of good value, assurance (certainty) of good value, and empathy (empathy) of good value.

Ramdan Lamato; Muhammad Abdul Azis

Lembaga Pengembangan Kinerja Dosen 2025 Lembaga Pengembangan Kinerja Dosen

This paper examines the influence of Qatar’s Islamic identity on its policies during the 2022 FIFA World Cup, with a focus on LGBTQ rights. Using a constructivist approach, the study explores how Qatar’s adherence to Islamic principles, particularly Sharia law, shaped its regulations and responses to international pressures. Qatar's prohibition of LGBTQ symbols, despite assurances of safety for all attendees, including the LGBTQ community, drew significant criticism from Western nations and human rights organizations. The study highlights the tension between Qatar’s cultural and religious values and global expectations surrounding inclusivity and human rights. It also explores the broader implications of Qatar’s policies, reflecting its challenge of balancing traditional Islamic values while hosting a global event. Ultimately, this research sheds light on the complexities of cultural diplomacy and the difficulties nations like Qatar face in navigating conflicting global and local norms.

Johan Rofi; Fauzie Yusuf Hasibuan; Lilik Mulyadi

IJLS (International Journal of Law and Society) 2025 Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

This research aims to elucidate the significance of restorative justice during the investigative phase and the legal assurance for investigators who apply restorative justice in cases of party noncompliance with the agreement. The author employs normative legal research, which involves the collection and analysis of legal documents pertinent to the subject at hand. This legal research employs the statute and case approaches. This writing employs primary and secondary legal materials. This article conducts prescriptive research. The findings of this research indicate that, initially, the concept of restorative justice during the investigative phase prioritizes substantive justice over procedural justice. We seek to establish substantive justice as the cornerstone of our rule of law, as it presents a promising opportunity for enhancing national well-being. The rule of law in Indonesia ought to foster the well-being of its citizens, and for this purpose, the notion of restorative justice, synonymous with substantive justice, is selected. Secondly, investigators lack legal clarity while implementing restorative justice if the participating parties violate the agreement. It may evolve into a complex issue when investigators seek to address broad criminal charges via restorative justice. The restorative justice concept is not acknowledged in general criminal offenses, although being governed by the Police Chief Regulation. Nonetheless, it is perceived that it still fails to offer legal certainty to investigators in the event of a future breach of contract or if the reported party defaults on their commitment or repeats their conduct.

Selsya Billa Regita; Izzatusholekha Izzatusholekha

Studi Administrasi Publik dan ilmu Komunikasi 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

In this study, one of the problems is the lack of understanding of employees in carrying out their duties, this is due to the lack of training and competency development, periodic evaluations, and lack of supervision from leaders, resulting in ineffectiveness in public services provided to the community. This study aims to determine the effect of work Professionalism On The Quality Of Public Services In Gunungsindur District Office. This study uses the theory of factors that support work professionalism (Kurniawan:2005), namely Apparatus Ability, Experience, Loyalty, Performance, Punctuality. And the theory of public service quality categories (Parasuraman:2011) namely Tangible, Reliability, Responsiveness, Assurance, Empathy. The method used in this study is a quantitative method with an associative research type. Data collection techniques in this study with observation, documentation, and questionnaires. This study uses a sampling technique using purposive sampling with a total of 99 respondents. The data analysis techniques used are validity test, reliability test, normality test, simple linear regression analysis, determination coefficient, correlation coefficient, hypothesis test (t test). The results of this study explain that there is an Influence of Work Professionalism on the Quality of Public Services in Gunungsindur District Office, this is obtained from the results of the hypothesis test which has a t count value of 9,161 which is greater than the t table value of 1.660 and has a significant level of 0.000 less than 0.05.

Abdul Ali Salman Al Fatima –Masoudi

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine the impact of possessing the components of strategic cognitive competencein enhancing the quality of health services in the private health sector operating in the holy KarbalaGovernorate through a sample that was studied, which included three important private hospitals, namely(Al-Kafeel Hospital, Al-Hujjah Hospital, and Zain Al-Abidin Hospital). To achieve this goal, threedimensions were adopted for the main independent variable, strategic cognitive competence, which are(information technology, decision-making, creative thinking). Five dimensions were also adopted for thedependent variable, the quality of health services, which are (tangibility, reliability, responsiveness,assurance, empathy), based on ready-made scales. A sample of leaders, administrators, and doctorsworking in these hospitals, amounting to (120) respondents, was selected for the purpose of answering thequestions related to the independent variable, strategic cognitive competence. As for the questions relatedto the dependent variable, the quality of health services, they were answered by a sample of clients ofthese hospitals, amounting to (120) respondents, in order to ensure the credibility of the answers. Anumber of statistical programs were used, such as (SPSS V.25, AMOS V.23). One of the most importantconclusions reached by the study is that the material aspects of health services, such as medical devicesand equipment, are considered good, but they need continuous improvement to keep pace with everythingnew in this field. The study concluded with a number of recommendations, the most important of whichwas the need to work on developing an integrated system to measure and analyze the level of patientsatisfaction with the nature of the health services provided.

Neneng Hadawang; Nursina Sya’bania; Kartini Rahman Nisa

Algoritma : Jurnal Matematika, Ilmu pengetahuan Alam, Kebumian dan Angkasa 2025 Asosiasi Riset Ilmu Matematika dan Sains Indonesia

The purpose of this research is to create e-module teaching materials with a discovery learning approach on the topic of oxidation-reduction reactions. These materials will be assessed for validity, practicality, and effectiveness in educational settings. This research uses the assurance development model which includes student character analysis, identification of learning objectives, selection of appropriate methods, media, and materials, utilization of media and materials in the learning process, active involvement of students, and evaluation phase. The e-module has successfully undergone a rigorous validation process conducted by a panel of validators and respected experts in the field. In addition, it has been thoroughly field tested to ensure that the resulting e-module is valid and effective, as well as practical in its application. The results showed that: 1) the assessment of media validity by media and material experts is included in the very valid category; 2) at the field trial stage involving 17 students of class X MIA 1 SMA Muhammadiyah Maumere, the class completeness rate was 81.3%. In addition, the electronic module (e-module) has been found to have a beneficial effect on student learning outcomes. Based on the descriptive analysis results, it can be concluded that the average student learning completeness rate is 87%. This indicates that e-modules used in an educational setting can be considered effective. The e-modules received positive responses from both students and teachers, indicating their practicality.

Dava Ananda; Sulistyowati Sulistyowati; Andar Sri Sumantri

International Journal of Management 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the analysis of service quality on customer satisfaction at the Tingkir Type A Terminal, Salatiga City. In this research, the objects taken were service users at the Tingkir Terminal. Data sources include primary and secondary data. The sample in this study was 100 service user respondents at Tingkir Terminal. Data collection was carried out using observation methods, literature studies, interviews, documentation and questionnaires. The data analysis technique is a multiple linear regression technique which is first tested through a questionnaire test (validity and reliability) and classical assumption tests (autocorrelation, heteroscedasticity, multicollinearity, normality). The results of the analysis using the statistical tools of the SPSS V.26 program obtained a multiple linear regression equation: Y = 2,637 + 0,170.X1 + 0,203.X2 + 0,180.X3 + 0,179.X4 + 0,171.X5 + μ. The results of the multiple linear regression equation show that the Tangible Variable (X1) has a tcount of 0.170 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The Reability variable (X2) has a tcount of 0.203 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The Responsive Variable (X3) has a tcount of 0.180 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The variable Emphaty (X4) has a tcount of 0.179 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The Assurance variable (X5) has a tcount of 0.171 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. Based on the results of the study, conclusions can be drawn from multiple linear regression analysis and the distribution of respondents' answers regarding independent variables (Tangible, Reability, Responsive, Emphaty, Assurance) has an influence on the dependent variable (Customer Satisfaction).  

Hempry Putuhena; Leonard D. M. Sangur; M. Rifkhi Fauzan S; Paskanova C Gainau

International Journal of Economics, Management and Accounting 2025 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study aims to examine the effect of water usage, energy consumption, carbon emissions produced, waste generated, independent Assurance, and environmental expenditures on Return On Equity. (ROE). This study provides information about entities that are socially responsible and whether their financial performance will improve or not after the implementation of corporate social and environmental activities. The independent variables in this study are water usage, energy consumption, carbon emissions produced, waste generated, independent Assurance, and environmental expenditures. ROE in this study is the dependent variable. The secondary data required for the study comes from the sustainability reports of 35 companies in 2023, and then the relationship between the independent and dependent variables is tested using EViews. The results of data management in the study indicate that there is an effect between water usage, waste generated, and environmental expenditures on ROE, thus supporting H1, H4, and H6. This condition is reversed with energy consumption, carbon emissions produced, and independent Assurance, where these three variables do not have an effect on ROE, proving that H2, H3, and H5 are not supported. The implication of this study is that management can achieve sustainable profits by disclosing activities that support environmental sustainability and using independent parties to guarantee the sustainability reports that have been created, thereby gaining more trust from stakeholders, which affects ROE.

Agung Kurniawan S. Djibran

International Journal of Education and Literature 2024 Lembaga Pengembangan Kinerja Dosen

The integration of Islamic education into a nation’s educational system represents a strategic effort to align religious and national educational objectives under a unified policy framework. In many Muslim-majority countries, the responsibility for managing Islamic education is delegated to local governments as part of a broader national consensus involving various educational stakeholders. This arrangement, however, often raises tensions because education policy is inherently a political decision influenced by state interests and ideological considerations. The process of incorporating Islamic education within the national system reflects the dynamic interplay between religion and politics, where Islamic education both shapes and is shaped by political structures. This study explores how political power affects the development, autonomy, and implementation of Islamic education policies. The objective is to highlight the challenges of maintaining educational freedom and religious authenticity while ensuring state oversight and quality assurance. The findings emphasize that a deep understanding of educational politics enables Muslim educators and policymakers to advocate for Islamic education that aligns with Islamic principles yet remains relevant within the national educational framework. Therefore, the balance between state control and institutional independence is essential in realizing the holistic goals of Islamic education in contemporary society.

Ika Melati Puji Asputri; Adelina Lubis; Ikbar Pratama

Proceeding of the International Conference on Economics, Accounting, and Taxation 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study aims to analyze the relationship between service quality and customer green satisfaction at Madani Hotel Medan. The service quality in question includes aspects such as reliability, responsiveness, assurance, empathy, and physical evidence, which are integrated with environmentally friendly practices implemented by the hotel. Green satisfaction refers to the level of customer satisfaction that is not only based on conventional services, but also on the hotel's commitment to environmental sustainability. The research method used is a quantitative approach by distributing questionnaires to 100 respondents who are guests of Madani Hotel Medan. Data were analyzed using a linear regression method to determine the effect of service quality on green satisfaction. The results of the study indicate that there is a positive and significant relationship between service quality and customer green satisfaction. This finding indicates that the implementation of high-quality and environmentally friendly services can increase overall customer satisfaction. This study provides implications for hotel management to continue to improve service quality by paying attention to sustainability aspects in order to meet the expectations of increasingly environmentally conscious customers.

Dionisius Hardin; Nur Nawaningtyas

Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

This study aims to evaluate the service quality of PT TJ Bros using the SERVQUAL method, which includes five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. Data were collected through a Likert-scale questionnaire from 50 active customers selected using purposive sampling. The analysis measured the gap between customer expectations and their perceptions of the company's services.The findings indicate that all service dimensions exhibit negative gaps, meaning the service quality does not fully meet customer expectations. The responsiveness dimension shows the largest gap (-0.80), reflecting delays in responding to customer complaints or requests. The tangibility dimension also demonstrates a gap (-0.40), indicating a need for improvements in physical facilities, such as cleanliness, waiting area comfort, and employee appearance. In the empathy dimension, customers feel a lack of personalized attention, with a gap of -0.60.To enhance customer satisfaction, the company is recommended to improve its customer response system using technology-based complaint management, upgrade physical facilities, and train employees in communication and personalized service. Adjustments to employee uniforms and training to maintain service consistency are also suggested.In conclusion, comprehensive improvements in operational systems, facilities, and employee skills are necessary to enhance service quality. By meeting or exceeding customer expectations, PT TJ Bros can boost customer loyalty and strengthen its competitive position in the market.

Oshea Miranda; Dyah Ayu Agustin; Tarisa Juwa Mey Pranata; R.A Ramadona; Sulistiyono Sulistiyono

Perspektif: Jurnal Pendidikan dan Ilmu Bahasa 2024 STAI YPIQ BAUBAU, SULAWESI TENGGARA

Teachers, students, and learning materials interact during the learning process in a classroom setting. The study's goal was to ascertain how the scientific learning process was implemented at SMP Negeri 4 Lubuklinggau. Descriptive qualitative research is what this study is. Two pupils from class IX and the science instructor for the ninth grade are the sources of the research data. Interviews, observations, and documentation were employed as data gathering methods. Source triangulation is employed in the data validity assurance technique, the Miles and Huberman method is utilized for data analysis, and the CIPP (context, input, process, product) approach model is employed. The evaluation of the learning implementation process, specifically the learning process of science teachers at SMP Negeri 4 Lubuklinggau, is described as follows: (1) pre-instructional stage (2) instructional stage (3) evaluation stage and no further. This is evident from the analysis of findings and discussion. Even if the learning process is limited by a number of issues, including the issue of infrastructure and facilities, teachers are still able to carry it out effectively.

Erlina Nur Azizah; Nida Handayani

WISSEN : Jurnal Ilmu Sosial dan Humaniora 2024 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

The reading interest index in Indonesia according to the UNESCO survey is still relatively low, so support from various parties is needed, one of which is quality library facilities and infrastructure. Therefore, it is necessary to analyze the quality of library services. This study aims to assess the quality of regional library services in Depok City using a qualitative descriptive approach. The focus of this study refers to the five dimensions of Prasuraman's theory, namely Responsiveness, Assurance, Tangible, Empathy, and Reliability.Data collection was carried out through observation, interviews, and documentation. The results of the study showed that the library succeeded in providing accurate, timely, and consistent services in accordance with strict SOPs and routine evaluations, reflecting a high level of reliability. In terms of responsiveness, the library is responsive to visitor needs through mobile library services, digital services, and efficient complaint management. Service quality is guaranteed through regular training for staff and friendly attitudes of officers, creating a comfortable and trusted environment. Empathy is shown through an approach that is tailored to visitor needs, providing personal attention that makes visitors feel appreciated. Despite limitations in facilities, the library strives to provide adequate services, including facilities for people with disabilities, especially the blind and deaf.

Yoshinta Putri Ariyanti; Fadilul Rahman

Inovasi Pendidikan dan Anak Usia Dini 2024 Asosiasi Riset Ilmu Pendidikan Indonesia

Early Childhood Education (PAUD) and Non-Formal Education (PNF) play a crucial role in human resource development, particularly during the early stages of individual growth. The Internal Quality Assurance System (SPMI) and the External Quality Assurance System (SPME) are key components in ensuring sustainable educational quality. SPMI focuses on self-evaluation by institutions to meet the National Education Standards, while SPME involves external parties for evaluation and accreditation. This study employs a literature review approach to assess the concepts and implementation of SPMI and SPME, as well as their impact on improving education quality in the PAUD/PNF sector. Findings indicate that the combination of these two systems can systematically, strategically, and sustainably enhance educational quality, although challenges such as inadequate facilities and irrelevant educator standards still need to be addressed. These quality assurance systems are vital in delivering high-quality education that supports children’s optimal development.

Muhammad Thoriq Alfakhri; Rouli Doharma

Populer: Jurnal Penelitian Mahasiswa 2024 Universitas Maritim AMNI Semarang

This study aims to analyze the quality of service in the Culinary Arts Practical Laboratory at SMK Ibu Pertiwi 1 using the Service Quality (Servqual) method. Service quality is an important element in supporting the success of the education process, especially in the Culinary Arts expertise program that requires laboratory facilities as a means of practical learning. The Servqual method is used to evaluate five main dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy.This study was conducted by collecting data through questionnaires distributed to students as users of laboratory services. Data analysis used a comparison between students' expectations of ideal service quality and their perceptions of the services received. The results of the study showed a gap in several dimensions of service quality, especially in the tangibles dimension which includes the completeness and condition of laboratory facilities. In addition, the responsiveness and reliability dimensions are also of concern because students feel that the response to complaints and service consistency are not optimal.From the results of the study, it can be concluded that the quality of laboratory services needs to be improved to meet student expectations. Recommendations for improvement include improving physical facilities, training for laboratory staff to improve responsiveness and reliability, and strengthening security assurance in the practical learning process. This study contributes to school management in creating a more effective and quality learning environment.