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Dhelvia Devitha Shalihah; Purwatiningsih Purwatiningsih; Elmira Siska

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The development of the era of globalization is increasingly developing and making human work easier in research. This research aims to find out how much influence discipline and the work environment have on employee performance at the Bogor City MSME Service. The research method is a quantitative approach using nonprobability sampling data collection techniques. The number of samples using the Slovin formula was 56 respondents. Primary data was collected using questionnaires in Likert scale units. Data processing uses SPSS 26 software for instrument testing, classical assumption testing, multiple linear regression analysis, hypothesis testing, and coefficient of determination. The results of this research were proven in the partial test on the discipline variable (X1) of 0.000 < 0.05 and the calculated t value of 5.352 > t table value of 2.005 that H0 was rejected and Ha was accepted and on the environmental variable (X2) of 0.005 < 0.05 and the calculated t value of 0.661 < t table 2.010 so that H2 is accepted, meaning that the environment has no statistically significant effect on performance (Y). Then, through simultaneous testing of the two variables at a calculated F value of 24,271 > F table 3.17 and a significance of 0.000 < 0.05, it is concluded that H0 is rejected and H1 accepted, which means that both discipline variables (X1) and environmental variables (X2) simultaneously influence performance (Y).

Ahmad Joki Rustandi; Efni Anita; Firman Syah Noor

Global Leadership Organizational Research in Management 2024 STIKes Ibnu Sina Ajibarang

This research is motivated by the complex relationship between operating leverage, financial leverage, and earnings per share (EPS) in the context of corporate finance. This research aims to analyze the impact of operating leverage and financial leverage on earnings per share in manufacturing companies listed on the Jakarta Islamic Index during the period 2018-2022. Utilizing financial data from the sample companies, the study adopts a quantitative approach with regression analysis using Eviews to evaluate the relationship between operational and financial leverage with the performance of earnings per share. The research results indicate that operating leverage does not have a significant effect on earnings per share, with a partial test probability value of 0.9744 > 0.05. Financial leverage also does not have a significant effect on earnings per share, with a partial test probability value of 0.7368 > 0.05. Simultaneously, operating leverage and financial leverage do not have a significant effect on earnings per share, with a simultaneous test probability value of 0.94578 > 0.05. The calculation of the coefficient of determination shows that the independent variables in the model fail to explain the variation in the dependent variable well. Subsequent research is recommended to increase the sample size of manufacturing companies listed on the JII and replace insignificant independent variables with others that can significantly influence earnings per share.

Dyah Rini Prihastuty; Sri Rahayuningsih

Jurnal Ekonomi dan Keuangan 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research aims to determine the influence of financial literacy, financial behavior, financial attitude, and demographics on consumer behavior among students at the Faculty of Economics and Business, University of 17 August 1945 Surabaya. This research used a questionnaire with a research sample of 100 students, using a purposive sampling technique. Data analysis in this research used multiple regression with the help of the SPSS program.The results of this research show that financial literacy has no significant effect on consumptive behavior, financial behavior has a significant effect on consumptive behavior, financial attitude has a significant effect on consumptive behavior, and demographics has no significant effect on consumptive behavior among students at the Faculty of Economics, University of 17 August 1945 Surabaya.

Muhammad Hidayat; Nagian Toni; Yeni Ariesa; Rosita Rosita; Rosita Rosita

Journal of Management and Social Sciences 2024 CV. Aksara Global Akademia

The covid-19 pandemic in early 2020 has caused a decline in the value of banking companies in Indonesia. The limited space for people to move due to government policies has an impact on reducing economic activity and disrupting bank performance in providing credit. This study was conducted to determine the effect of profitability and liquidity on firm value with dividend policy as a moderating variable. The population in this study were 47 banking companies listed on the Indonesia Stock Exchange with an observation time of 4 years. The sampling method used in this study was purposive sampling, and the number of samples obtained was 12 banking companies. The data analysis method used is Moderated Regression Analysis (MRA) using SMART PLS 4. Based on the research results, profitability has a positive and significant effect on firm value while liquidity has a negative and significant effect on firm value. Meanwhile, dividend policy cannot moderate the effect of profitability and liquidity on the value of banking companies listed on the Indonesia Stock Exchange for the 2019-2022 period.    

Eli Fatmawati; Jani Jani

Tabsyir: Jurnal Dakwah dan Sosial Humaniora 2024 STAI YPIQ BAUBAU, SULAWESI TENGGARA

The internet is needed and used by students as a learning resource to obtain, add to and assist in completing school assignments, and students also need parental support such as school supplies, vehicles, learning facilities, school uniforms, education costs and pocket money. When these two factors are implemented well, good student learning achievement will also be created. The formulation of the problem in this thesis is (1) Is there an influence of internet use on the learning achievement of class VII students at MTs Ma'arif Bakung Udanawu, Blitar Regency, academic year 2023/2024? (2) Is there an influence of parental support on the learning achievement of class VII students at MTs Ma'arif Bakung Udanawu, Blitar Regency in the 2023/2024 academic year? Meanwhile, the objectives of this research are (1) To understand the influence of internet use on the learning achievement of class VII students at MTs Ma'arif Bakung Udanawu, Blitar Regency, academic year 2023/2024. (2) To understand the influence of parental support on the learning achievement of class VII students at MTs Ma'arif Bakung Udanawu, Blitar Regency, academic year 2023/2024. This research uses quantitative research, with a type of causal research. The objects of this research are all class VII students at MTs Ma'arif Bakung Udanawu, Blitar Regency for the 2023/2024 academic year with a population of 300 students and a sample of 30 students. The technique used in collecting data was by distributing questionnaires to class VII students. Data analysis techniques use research instrument tests, classical assumption tests and multiple linear regression tests. The results of the research show, 1) Partially there is a positive and significant influence between internet use on learning achievement as indicated by the results of t-count > t-table (3.561 > 2.051). 2) Partially there is a positive and significant influence between parental support on learning achievement as shown by the results of t-count > t-table (3.925 > 2.051).

Siti Hartina; Ahsan Putra Hafiz; Nurlia Fusfita

Journal Economic Excellence Ibnu Sina 2024 STIKes Ibnu Sina Ajibarang

Consumptive behavior can be said to be the behavior of buying goods without strong consideration and prioritizing desires over needs. Consumptive behavior is influenced by two main factors, including internal factors that cause consumptive behavior including self-esteem, drive, self-concept, and personality. As well as external factors that cause consumer behavior due to social class, culture, reference groups and family. This research aims to determine the influence of peer behavior, use of social media, and lifestyle on the consumptive behavior of students at SMKN 1 Tanjung Jabung Barat for the 2023/2024 academic year. The method in this research is quantitative research. The samples were taken using nonprobability techniques. The sample in this research were class The analysis used is multiple linear regression with the SPSS 27 program. The research results show that peer behavior (X1) partially influences consumptive behavior (Y), social media (X2) partially has no influence on consumptive behavior (Y), lifestyle (X3) partially influences consumptive behavior (Y). Meanwhile, simultaneously the behavior of peers, social media and lifestyle on consumer behavior is 32.9%. And the remaining 67.1% is influenced by other variables outside this research.

Rama Darmawan Iswanto; Martono Martono

JURNAL EKONOMI BISNIS DAN MANAJEMEN (JISE) 2024 CV. ALIM'SPUBLISHING

. The purpose of this research was to determine the influence of liquidity and solvency on profitability at PT Indofood CBP Sukses Makmur Tbk. period 2013–2022. This type of research uses the Associative Quantitative method. The research method used in this research uses statistical tests which include multiple linear regression tests and classical assumptions. In the classic SPSS assumptions used by researchers, namely normality, multicollinearity, autocorrelation and heteroscedasticity tests. Partially the author uses the t test, while simultaneously the author uses the F test which is then continued by using the coefficient of determination test. Based on the results of the t test research, it states that Liquidity as proxied by Current Ratio has a negative and significant effect on Profitability as proxied by Return On Assets with t calculated as tcount < ttable, namely |-5.189| > t table 2.364 with a significance level of 0.001 <0.05. And for Sovitability which is proxied by Debt to Asset Ratio, it partially has a negative and significant influence on Profitability which is proxied by Return On Assets because the calculated t value > t table is -19.438 > t table 2.364 with a significance level of 0.000 < 0.05. For the F test, the Fcount value was 197.526> 4.46 with a significance value of 0.000 < 0.05, which means that there is a significant influence simultaneously between Liquidity which is proxied by the Current Ratio and solvency which is proxied by the Debt to Asset Ratio on Provitability which is proxied by Return On Assets in PT Indofood CBP Sukses Makmur Tbk. The resulting coefficient of determination was 98.3% while the remaining 1.7% was the influence of other factors not examined in the author's research.

Fadilah, Farah; Muhamad Nurhamdi; Nina Shabrina; Rita Satria

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the effect of Loan to Deposit Ratio (LDR) and Non-Performing Loans (NPL) on stock at PT Bank Negara Indonesia (BNI) Tbk for 2013-2022. This research uses 2 (two) independent variables That is Loan to Deposit Ratio (LDR) and Non Performing Loan (NPL) and 1 (one) dependent variable stock's price. This research is using quantitative methods, data analysis uses descriptive statistical techniques, classical assumption tests, multiple linear regression, hypothesis testing and coefficient of determination. Data processing uses SPPS 26 software. Based on test results on variables with 10 years of data. The Multiple Linear Regression Test Equation is Y = 19,248.185 – 106.314X1 – 1,563.302X2. In the coefficient of determination test, it was found that the influence of LDR and NPL on share prices was 10%, while the remaining 90% was influenced by other factors. Based on the results of the t test, tcount for LDR was 0.612 < ttable 2.365 and the value of Sig. 0.560 > 0.05 means that there is no partial significant influence between LDR on share prices. and NPL tcount of 0.872 < ttable 2.365 and Sig value. 0.412 > 0.05, which means that there is no partial significant influence between NPL on share prices. In the simultaneous test the LDR and NPL variables do not have a significant effect on share prices with Fcount being smaller than Ftable (0.693 < 4.74).

Fadilah, Farah; Muhamad Nurhamdi; Nina Shabrina; Rita Satria

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the effect of Loan to Deposit Ratio (LDR) and Non-Performing Loans (NPL) on stock at PT Bank Negara Indonesia (BNI) Tbk for 2013-2022. This research uses 2 (two) independent variables That is Loan to Deposit Ratio (LDR) and Non Performing Loan (NPL) and 1 (one) dependent variable stock's price. This research is using quantitative methods, data analysis uses descriptive statistical techniques, classical assumption tests, multiple linear regression, hypothesis testing and coefficient of determination. Data processing uses SPPS 26 software. Based on test results on variables with 10 years of data. The Multiple Linear Regression Test Equation is Y = 19,248.185 – 106.314X1 – 1,563.302X2. In the coefficient of determination test, it was found that the influence of LDR and NPL on share prices was 10%, while the remaining 90% was influenced by other factors. Based on the results of the t test, tcount for LDR was 0.612 < ttable 2.365 and the value of Sig. 0.560 > 0.05 means that there is no partial significant influence between LDR on share prices. and NPL tcount of 0.872 < ttable 2.365 and Sig value. 0.412 > 0.05, which means that there is no partial significant influence between NPL on share prices. In the simultaneous test the LDR and NPL variables do not have a significant effect on share prices with Fcount being smaller than Ftable (0.693 < 4.74).

Nia Arita; Nur’aini Nur’aini; Ramadhani Syafitri Nasution; Juliandi Harahap; Endang Maryanti

VitaMedica : Jurnal Rumpun Kesehatan Umum 2024 STIKES Columbia Asia Medan

Hospitals are a comprehensive part of social and media organizations whose function is to provide complete health services to the community, both curative and rehabilitative, hospital services reach family and environmental services. The aim of the research is to analyze the influence of health service quality on patient satisfaction in the inpatient room of Menggala Regional Hospital, Tulang Bawang Regency, Lampung Province. Analytical survey research design with a cross sectional design. The total population of patients treated from June 2022 to August 2022 in the Inpatient Room at Menggala Regional Hospital, Tulang Bawang Regency is 167 people. The number of samples was 62 people. The results of the chi square test research show that there is an influence of 8 variables, namely technical competence, human relations, effectiveness, efficiency, continuity, security, human relations and comfort, which have a p-value <α 0.05, meaning that technical competence, human relations, effectiveness, efficiency, continuity, safety, human relations and comfort influence patient satisfaction in the Menggala Hospital inpatient room. The results of the multiple logistic regression test are the most dominant comfort variable with an odds ratio (OR) of 18.455, meaning that it influences patient satisfaction 18 times. The conclusion is that the comfort variable is the dominant variable that has the most influence on patient satisfaction in the Menggala Hospital inpatient room. It is recommended for hospitals to adopt policies to increase patient comfort in treatment rooms in order to produce optimal satisfaction for patients.

Ane Sajahwa; Roni Jayawinangun; Layung Paramesti Martha; Tiara Puspanidra

Filosofi : Publikasi Ilmu Komunikasi, Desain, Seni Budaya 2024 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

This study aims to determine the Effectiveness of Cyber PR for Covid-19 Information from the Bogor City Health Office in meeting the public's need for health information. This study uses a quantitative research approach. The data in this study were collected using a closed questionnaire which was then analyzed by multiple linear regression by SPSS 24. The results showed that the fulfillment of Cyber Information Needs at the Bogor City Health Office was included in the Good category. The cyber PR media owned by the Bogor City Health Office is a means or equipment used by the Bogor City Health Office in disseminating information about health during the pandemic to meet the information needs of the community. In this case, the people of Bogor City prefer to find out directly to the cyber media of the Bogor City Health Office as a reference in finding information about health because people feel that the Bogor City Health Office provides complete and varied information and is clear in conveying information.

Pranita Siska Utami; Ida Uliyah; Ravindra Ardiana Darmadi

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Banking is an important sector for a country's economy, therefore maintaining banking stability is very important because if there is a problem it can have a direct impact on economic conditions in that country. One of the factors that influences growth stability is competition. This research aims to determine the effect of competition on banking stability in Indonesia. This research was carried out with data samples from 43 banks in the 2018-2021 period. The analytical tool used was Z-score value analysis, the Leaner Index with Stata 17.0 panel data regression. The research results show that competition can explain the dependent variable, namely stability of 5.20%.

Yulika Fitriani; Ismail Efendy; Asriwati Asriwati

Jurnal Praba : Jurnal Rumpun Kesehatan Umum 2024 STIKES Columbia Asia Medan

Data from the World Health Organization (WHO) in 2020 states that developing economies have 40% of people with hypertension while developed countries only 35%, the African region holds the highest position of people with hypertension, which is 40% and Southeast Asia 36%. The purpose of the study was to analyze factors that influence adherence to taking medication in hypertensive patients at the Paringgonan Health Center, Ulu Barumun District, Padang Lawas Regency. The research design used Analytical Survey method with Cross Sectional approach. The population in this study were all 95 hypertensive patients, all of whom were sampled using the total population technique. Data analysis used univariate analysis, bivariate with chi-square test and multivariate with logistic regression.The results of logistic regression research show that there is an effect of education p = 0.000, knowledge p = 0.000, distance of residence p = 0.000, emotional support p = 0.006 and duration of taking medication p = 0.000. While the dominant factor influencing adherence to taking medication in hypertensive patients is knowledge p = 0.000 with Exp(B) = 68.614.The conclusion of this study is that there is an influence of education, knowledge, distance of residence, emotional support and duration of taking medication. The dominant factor, namely knowledge, influences compliance with taking medication in hypertensive patients at the Paringgonan Health Center, Ulu Barumun District, Padang Lawas Regency. It is recommended that the Puskesmas be taken into consideration and input in improving the implementation of counseling and improving the performance of health workers in carrying out policies and intervening in adherence to taking hypertension medication in collaboration with health workers from Puskesmas Paringgonan and PMO so that the objectives of the program are implemented and are expected to reduce the number of cases of hypertension.

Moch Vicky Sandhika Pratama

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The inclusion of a halal label is important not only for consumers but also for producers. Having halal certification for a product is a source of reassurance for consumers who are still unsure about the halalness of the product. Based on observations, Mbak Emil's Sambal Petis already has a halal label but has not yet been displayed by the public through media. This research aims to test whether halal labels and word of mouth influence purchasing decisions. The type of research used is quantitative research. Data collection techniques use primary data through questionnaires. The population of this research is consumers of Mbak Emil's Sambal Petis. The sample method used is non-probability sampling. The number of respondents used as a sample was 45 sample respondents using the formula number of samples = number of indicators x (5 to 10) as the multiplier. Data analysis uses questionnaire tests, descriptive analysis, classical assumption tests, multiple regression analysis, heteroscedasticity tests, determinant analysis and hypothesis testing. The results of this research show that the halal label, word of mouth has a positive effect on purchasing decisions for Mbak Emil's Sambal Petis product partially and simultaneously with a strong contribution. The conclusion of this research is that there is a relationship between the halal label and word of mouth which has a positive influence on the decision to purchase Mbak Emil's Sambal Petis product, then for suggestions through the inclusion of the halal label and word of mouth and because of the stories or information submitted by other consumers and recommendations from other people. correctly, can influence consumer purchasing decisions.    

Ananda Putri; Mellya Embun Baining; Fauzan Ramli

Jurnal Manajemen dan Pendidikan Agama Islam 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

This research aims to determine the influence of independence, environment, creativity and education on students' motivation to become sharia entrepreneurs. Study students at the Faculty of Economics and Islamic Business, Sultan Thaha Saifuddin State Islamic University, Jambi, the subjects of this research are students at the Faculty of Economics and Islamic Business, Sultan Thaha State Islamic University. Saifudin Jambi. Data collection techniques use observation, questionnaires and documentation where the research method used is a quantitative research method that uses primary data and secondary data with a multiple linear regression model. The results of partial testing (t test) of the independence variable and environmental variables do not have a significant effect on students' motivation to become sharia entrepreneurs. while the creativity variable and the education variable have a significant effect on students' motivation to become sharia entrepreneurs. Based on the results of the F test (simultaneous test) it can be concluded that independence, environment, creativity and education simultaneously have a significant effect on students' motivation to become sharia entrepreneurs.

Rosita, Ida; Prabowo, Heri; Indiworo, Hawik Ervina; Sutrisno, Sutrisno

Jurnal Riset Rumpun Ilmu Ekonomi 2024 Lembaga Pengembangan Kinerja Dosen

There are various e-commerce sites, one of which is Shopee, which utilizes financial technology or what is known as financial technology (Fintech) in the form of Shopeepay. Many factors can influence interest in using fintech including perceived ease, trust, effectiveness and features of use. This study aims to determine the effect of perceptions of convenience, trust, effectiveness and usage features on interest in using Shopeepay fintech. This research method is descriptive quantitative, the population in this study are regular UPGRIS management students class of 2018 and class of 2019 who are willing to fill out a research questionnaire with a total of 100 respondents, the sampling technique used is accidental sampling. Data collection was carried out through a questionnaire. Data analysis was carried out through validity and reliability tests, multiple regression analysis and hypothesis testing. Based on the data analysis conducted, it was found that perceived convenience has a positive and significant influence on the intention to use Fintech Shopeepay with a significant value of 0.001, trust has a positive and significant influence on the intention to use Fintech Shopeepay with a significant value of 0.048, effectiveness has a positive and significant influence on the intention to use fintech Shopeepay with a significant value of 0.000, features of use have a positive and significant influence on interest in using fintech Shopeepay with a significant value of 0.043. This means that the influence of perceptions of convenience, trust, effectiveness and features of use has an effect on interest in using Shopeepay fintech.

Naufalin Nafisah; Eko Hariyanto

Jurnal Bintang Pendidikan Indonesia 2024 Pusat Riset dan Inovasi Nasional

Dribble is one of the basic techniques in the game of basketball by bouncing the ball on the floor, with the aim of scoring. To dribble well, several components are needed, including balance and agility. This research was conducted with the aim of improving students' basic basketball dribbling technical skills, as well as to find out whether there is a relationship between balance and agility and students' basketball dribbling abilities. This research design uses descriptive correlational research with a quantitative approach. Data collection uses balance, agility and dribble test instruments. Data analysis uses descriptive statistics and inferential statistics using the Pearson Product Moment technique and Multiple Linear Regression. From the test results it is known that balance and agility have an influence on dribbling ability by 48,3%, and each component makes a contribution, including the balance component by 21,3% and the agility component by 78,5%. So it can be concluded (1) there is a significant relationship between balance and dribble ability, (2) there is a significant relationship between agility and dribble ability, (3) there is a significant relationship between balance and agility and dribble ability.      

Aulia Fitri; Nuraini Nuraini; Endang Maryanti

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2024 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

accordance with their age. While the stunting data at Tarempa Health Center is 58 cases. The purpose of the study was to analyze the factors that influence the incidence of stunting in toddlers in the Tarempa Health Center Working Area, Siantan District, Riau Islands. Anambas Islands Riau Islands. Design The research design used the Case Control method. The population in this study were all toddlers who experience stunting in the Tarempa Health Center Working Area, which is as many as 58 people. The sample in this study were toddlers who experienced stunting 58 people and 58 people were not stunted with the maching technique with a ratio of 1: 1. Analysis Data analysis used univariate analysis, bivariate with chi-square test and multivariate with logistic regression. The results of logistic regression research show that there is an influence of parenting patterns p = 0.017, exclusive breastfeeding history p = 0.000 and history of infectious diseases p = 0.005. While the dominant factor influencing the incidence of stunting in toddlers is the history of exclusive breastfeeding p = 0.003 <0.05, with Exp (B) = 11.041 and 95% CI = 3,610-33,768. The conclusion of this study is that there is an effect of parenting, exclusive breastfeeding history and history of infectious diseases, which does not affect knowledge, attitudes, feeding patterns and immunization status. The dominant factor, namely exclusive breastfeeding history, influences the incidence of stunting in toddlers in the Tarempa Health Center Working Area, Siantan District, Anambas Islands Regency, Riau Islands. It is suggested that the Tarempa Health Center can create interesting education for mothers, such as conducting workshops/ demonstrations on how to provide good and correct and nutritious food for their children, as well as how to process diverse and nutritious foods so that children get good nutritional intake.

Linda Ernawati; Asriwati Asriwati; Nuraini Nuraini

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2024 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

The performance of health workers as a consequence of public demands for the need for excellent service or highquality service. It is expected to be able to show its professional contribution significantly in improving the quality of health services. The purpose of the study was to analyze the effect of internal communication on employee performance at the Anambas Islands Regency Population Control and Family Planning Health Office. The research design used the Analytical Survey method with a Cross Sectional approach. The population in this study were all employees as many as 98 people, all of whom were used as research samples with total sampling technique. Data analysis used univariate analysis, bivariate with chi-square test and multivariate with logistic regression. The results of logistic regression research show that there is an influence of leadership p = 0.001, motivation p = 0.000, trust p = 0.000, and appreciation p = 0.000. While the dominant factor that affects employee performance is appreciation p = 0.000 with Exp(B) 55.590. The conclusion of this study is that there is an influence of leadership, motivation, trust and appreciation. The dominant factor, namely appreciation, affects employee performance at the Anambas Islands Regency Population Control and Family Planning Health Office. It is recommended that the Anambas Islands Regency Population Control and Family Planning Health Office needs to provide direction to employees at work so that they have creativity at work so that employees continue to improve so that employee performance increases.

Luthfi Wahyu Priambudi; Moh. Saleh Udin; Heru Sutapa

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the influence of the variables product quality (X1), price (X2) and service quality (X3) on customer satisfaction (Y) at the Sicepat Express Delivery Service, Nganjuk District Branch. This type of research is quantitative research. The data collection techniques used are primary data and secondary data. The sample selection used the accidental sampling method, the number of samples in the research was 175 respondents at the Sicepat Express Delivery Service, Nganjuk District Branch. This research data was obtained through questionnaires, interviews and literature studies. The data analysis technique was carried out by describing the research data and analysis used, namely Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, T Test, F Test and Coefficient of Determination Test. The results of the research obtained the multiple linear regression equation Y = 3.185 + 0.278 0.000 < 0.05. The F test results obtained Fcount results with a significance value of 0.000 < 0.05. From the results of the analysis it can be concluded that product quality (X1), price (X2) and service quality (X3) simultaneously and significantly influence customer satisfaction.