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Sendy’s Fresh Fruit Juice & Fruit Soup is an MSME business operating in the culinary and beverage sector that has developed in Gresik City. In the midst of a lot of competition with similar beverage products, Sendy's Fresh Fruit Juice & Fruit Soup is able to compete in sales and earn profits that continue to increase. The aim of this research is to determine the influence of service quality, price perception and taste on consumer satisfaction with Sendy's Fresh Fruit Juice & Fruit Soup. The population in this study were consumers of Sendy's Fresh Fruit Juice & Fruit Soup. The method used in this research is quantitative with an associative type of research. This research used an accidental sampling method with 100 respondents. The data sources used in this research are primary data and secondary data. With the help of the IBM SPSS 23 application, the research results show that: (1) service quality, price perception and taste have a significant effect on consumer satisfaction in the Sendy Fresh Fruit Juice & Fruit Soup business, (2) service quality has a positive and significant effect on satisfaction consumers in the Sendy Fresh Fruit Juice & Fruit Soup business, (3) price perception has a positive and significant effect on consumer satisfaction in the Sendy Fresh Fruit Juice & Fruit Soup business, (4) taste has a positive and significant effect on consumer satisfaction in the Fresh Fruit Juice business & Sendy Fruit Soup.

The increasingly tight competition between creative industries in the culinary sector requires creative industries to develop strategies to attract consumers so that consumer satisfaction arises, various product innovations are carried out and the quality of service is not yet fully felt by consumers. Therefore, this research raises the issue of product innovation and service quality on consumer satisfaction. The aim of this research is to (1) examine whether product innovation and service quality simultaneously have a positive and significant effect on satisfaction, (2) examine whether product innovation partially has a positive and significant effect on consumer satisfaction, (3) examine whether product innovation has a partial positive and significant effect on consumer satisfaction. partial positive and significant effect on consumer satisfaction. This research uses a quantitative approach with an associative type of research. The sampling technique used nonprobability sampling technique, precisely accidental sampling, with a sample size of 70 respondents. The types of data used are primary data and secondary data. Questionnaire data were analyzed using SPPS Version 25.0 by testing validity, reliability, multicollinearity, multiple linear regression, coefficient of determination, hypothesis testing (F test, T test), and classical assumption tests (normality, heteroscedasticity and autocorrelation tests). The results of this research show that, (1) Product innovation and service quality simultaneously influence consumer satisfaction, (2) Product innovation partially has a positive and significant influence on consumer satisfaction, (3) Product innovation partially has a positive and significant influence on consumer satisfaction.

Health services are one of the factors that influence the community's health, and the community's recovery, treatment, and nursing are primarily determined by the health institution. With a system that prioritizes user satisfaction and focuses on five variables content, accuracy, format, convenience of use, and timeliness the goal of this study is to ascertain the degree of satisfaction of Telemedicine users utilizing the EUCS model approach to end-user satisfaction. 56 respondents were given a questionnaire to complete in order to gather data for this study. The study's findings show how pleased telemedicine users are with the following variables: 62.1% are satisfied with the content variable, 57.9% are satisfied with the accuracy variable, 61.1% are satisfied with the format variable, 70.5% are satisfied with the ease of use measure, and 64.2% are dissatisfied with the timeliness variable. The Jatinegara District Health Center, particularly with regard to Telemedicine, can benefit from the study's results, which are linked to five current variables that still require improvement. The degree of user satisfaction will influence how well the system is implemented.

. Bank BJB is a banking industry operating under the auspices of the Regional-Owned Enterprises located in West Java. The purpose of this research is to determine the influence of marketing strategies and service quality on customer satisfaction and loyalty at Bank BJB Branch Office in Mojokerto. This research uses a qualitative method with data obtained from interviews, observations, and documentation. The results of the study indicate that marketing strategies and service quality have a significant impact on customer satisfaction and loyalty, as evidenced by the increasing number of customers using products and programs offered by Bank BJB Branch Office in Mojokerto.  

This study is motivated by service quality which is one of the most influential aspects in the success of a business. PT. SAC as a service provider company is required to always pay attention to service user satisfaction with the services provided. This research is quantitative research. Data collection was obtained from primary data from the results of questionnaires with questions that had been asked by service users via Google Form. Questionnaires were given to 30 service users randomly. Data was collected during the MBKM internship at PT. SAC for 5 months, starting on 1 August 2023 – 31 December 2023. Data processing was carried out using validity and reliability tests. Data processing was carried out using the SPSS application to find solutions to the above problems. Valid, namely that data processing must be carried out properly and correctly. The results of the reliability test calculations show that all r calculations for each question, namely, R1 to R9, show a value greater than the r table, namely 0.361, so by using a significance level (α) of 5%, the questionnaire studied is valid. The Cronbach Alpha value shows 0.742, which means it is greater than the r table, namely 0.361 with the Cronbach Alpha value.

Customer Relationship Management (CRM) is one of the business strategies that companies can employ to foster positive relationships between the company and its customers. This research aims to explore and analyze the CRM service strategies employed by Zipzap Corporation, examining the factors influencing the effectiveness of these strategies in enhancing brand loyalty for Zipzap Corporation. The research methodology utilized is qualitative, involving interviews with both Zipzap Corporation customers and customer service employees. The findings reveal that Zipzap Corporation implements CRM strategies encompassing post-sales and delivery service stages.  Customer perspectives indicate that factors such as communication ease, product quality, and trust are primary considerations when selecting a vendor. These factors are integral to the CRM service strategy, aiming to enhance brand loyalty for Zipzap Corporation. This study provides insights into CRM service strategies that companies can adopt to build strong customer relationships, ultimately contributing to the overall business objectives and sustainability.

The current phenomenon is that higher education has become a commodity that is needed by society in an effort to improve people's living standards. Where quality tertiary institutions are seen literally by the community from the facilities and infrastructure they have as well as the satisfaction of students within the tertiary institution itself. So the aim of this research is to see the influence of service quality on student satisfaction in the political science study program at Jambi University, both simultaneously and partially. The data used are primary and secondary data. Where primary data was obtained from distributing questionnaires to 85 students who were the research samples. The research method used is a quantitative method, while the research tool used is path analysis. The research results show that there is a significant influence of service quality on student satisfaction, both simultaneously amounting to 75%.

Abstract. Public transportation is often considered a practical solution for reducing traffic congestion. However, initial surveys conducted after implementing the TEMAN Bus service along Corridor 2 showed low enthusiasm among commuters. Only 14.103% of them used the service. This study aims to identify areas for improvement to increase public interest in utilizing this service. Corridor 2 runs from Mall Panakkukang to Sultan Hasanuddin International Airport and vice versa. The study focuses on four main categories of variables: service level, service quality, socialization/information, and stop services. To assess public interest in the TEMAN Bus service along Corridor 2, this study used observations and distributed questionnaires. The questionnaire data was then analyzed using Structural Equation Modeling (SEM) after undergoing validity and reliability tests. The study found that the variable of stop services was the primary factor contributing to the low level of public interest. Keywords: teman bus; trans mamminasata; public transportation; SEM   Abstract. Transportasi massal merupakan salah satu pilihan yang tepat dalam mengatasi kemacetan. Namun setelah beroperasi, berdasarkan hasil pra survei yang peneliti    lakukan,antusias masyarakat yang menggunakan TEMAN Bus masih sangat rendah untuk rute koridor 2 dengan persentase 14,103%. Oleh karena itu, perlu dilakukan suatu perbaikan untuk meningkatkan minat masyarakat untuk menggunakan TEMAN Bus Trans Mamminasata rute koridor 2 (Mall Panakkukang – Bandara Internasional Sultan Hasanuddin dan sebaliknya). Variabel yang digunakan dalam penelitian ini ada 4 kategori diantaranya tingkat pelayanan, kualitas pelayanan, sosialisasi/informasi dan layanan halte. Penelitian ini dilakukan pada trayek TEMAN Bus Trans Mamminasata rute koridor 2 dengan melakukan observasi langsung dan penyebaran kuesioner untuk mengetahui tingkat minat masyarakat dalam menggunakan TEMAN Bus. Data dari hasil kuesioner diolah dengan melakukan uji validitas dan reliabilitas kemudian melakukan analisis menggunakan Structural Equation Modeling (SEM). Hasil dari pengolahan tersebut menunjukkan faktor rendahnya minat masyarakat adalah variabel layanan halte. Keywords: teman bus; trans mamminasata; transportasi massal; SEM.

This research aims to determine the influence of service quality variables (X1) and location (X2) on purchasing decisions (Y) at Tell Kopi Kediri. This type of research is quantitative research. The data collection techniques used are primary data and secondary data. The sample selection used the accidental sampling method, the number of samples in the research was 267 respondents at Tell Kopi. This research data was obtained through questionnaires, interviews and literature studies. The analysis techniques used are Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, T Test, F Test and Coefficient of Determination Test. The research results showed that the multiple linear regression equation Y = 16.559 + 0.316 Location has a partially significant effect on purchasing decisions with a sig result of 0.000 <0.05. The F test results obtained Fcount results with a significance value of 0.000 < 0.05. From the results of the analysis it can be concluded that service quality and location simultaneously and significantly influence purchasing decisions.

Indonesia is one of the developing countries, to carry out fair and equitable development throughout Indonesia, there is a need for sufficient energy as a driving motor for development itself. Electricity distribution in Pekanbaru, as in other regions of Indonesia, is handled by the State Electricity Company (PLN) as the largest electricity supply company in Indonesia. PT. PLN (Persero) Pekanbaru ULP Panam branch as one of SOEs that aims to provide services in the field of electricity to the community (Public Utility). Organizational structure that is a primary and absolute requirement for increasing employment, responsibility and achievement of established goals. The purpose of this study is to describe and analyze PT.PLN services in handling customer complaints and identify and analyze the inhibitory factors of PT.PLN services in handling customer complaints. This study used Zeithaml's theory of five indicators: Tangible, Reliability, Responsiveness, Assurance, Emphathy. The methods used in this study are qualitative research methods that are descriptive. With data collection techniques, observation interviews and documentation. The service provided by PLN ULP Panam is still insufficient because of the many customer complaints that resulted in the service process being hampered. The service provided by the officers is not sufficient in responding to customer complaints and the SOP or Service Standards for officers in handling customer complaints do not exist. PLN ULP Panam must take this problem seriously because if there is no SOP or Service Standard, it is detrimental to the service process provided to customers.

The purpose of this study is to ascertain whether the compliance of motor vehicle tax payers is affected by taxpayer awareness, tax access, facilities, and service quality. The research used in this study is quantitative. Primary data were gathered for this study by the distribution of questionnaires in survey procedures. Incidental sampling is the sampling strategy applied. 100 motor vehicle taxpayers registered at the West Surabaya Samsat Office made up the study's sample. The WarpPLS 7.0 SEM Partial Least Square (PLS) Software was employed for the data analysis process in this investigation. The findings of this study demonstrated that tax access and changeable taxpayer awareness had a substantial impact on motor vehicle tax compliance. Service Quality and tax facilities and has no discernible impact on motor vehicle taxpayer compliance.

Patient satisfaction is still an important issue in relation to administrative services as an indicator of improving the quality of service to patients. Therefore, the quality of administrative services needs to be paid attention to in order to have a positive impact on patient perceptions and experiences. This study aims to determine the level of satisfaction with several indicators of the relationship between the quality of administrative services, namely physical evidence (tangible), reliability, responsiveness, assurance, sympathy (empathy) with patient satisfaction in the Piru Health Center Working Area, Seram Regency. West Region. The type of research used was analytical observational with a cross sectional design with a sample size of 44 people. Data collection was carried out through primary data, namely data taken from the results of patient questionnaire answers and secondary data, namely data taken from initial research data collection. Data were analyzed univariately and bivariately using the chi square statistical test. The univariate test results of this research show that several indicators of the quality of administrative services are classified as quite good. Meanwhile, the results of the bivariate test of the relationship between the quality of administrative services and patient satisfaction prove a significant result, namely with a value (p < a = 0.05). each indicator of the quality of administrative services with patient satisfaction, each indicator of physical evidence (tangible) with a p value = 0.000, reliability indicators with a p value = 0.000, responsiveness indicators with a p value result = 0.000, assurance with a p value = 0.000, empathy with a p value = 0.000. The conclusion of this research is that there is a very significant relationship between the quality of administrative services and patient satisfaction in the Piru Health Center Working Area, West Seram Regency. It is hoped that the Telaga Village Pustu will pay more attention to administrative services to patients so that the services provided can meet the level of patient satisfaction better in the future.

The purpose of this study was to determine the influence and how much the premium and service quality have on customer satisfaction at pt. Bri life Jambi branch. This research uses a quantitative approach with primary data collection techniques in the form of a questionnaire of 48 respondents. It can be concluded that the variable premium and service quality have a significant effect on customer satisfaction. The results showed that the calculated t value for the premium variable (Xi) was 2.589 with a significance level of 0.013 because t calculated was greater than t table (2.589 <0.05), so it could be concluded that Ho was rejected and Ha was accepted which stated that there was premium significantly positive effect on customer satisfaction Bank BRI Life

This research is motivated by several problems, namely the low level of visitor satisfaction at the Lubang Japang tourist attraction due to inadequate service quality. The aim of this research is to analyze the influence of Service Quality on Visitor Satisfaction. This research uses a descriptive approach with quantitative data. The types of data used include primary and secondary data. The research population consisted of visitors who visited the Lubang Japang tourist attraction. The research sample consisted of 391 respondents selected using a non-probability sampling method. Data collection was carried out through questionnaires with a Likert scale which had been tested for validity and reliability. Research data was analyzed using SPSS version 26.00 software. The results of this research indicate that there is a significant influence between Service Quality and Visitor Satisfaction, with Service Quality contributing 43.5% to Visitor Satisfaction, while the remaining 56.5% is influenced by other factors not examined in this research.  

This research aims to determine the satisfaction of MICE participants at the UNP Hotel & Convention Center. This research focuses on MICE activities in the form meeting and conference. This research is entitled The Influence of Services and Facilities on the Satisfaction of Participants in MICE at the UNP Hotel & Convention Center. The data collection technique for this research is indirect communication by distributing questionnaires with a Likert scale to meeting and conference participants then the data processed using the SPSS program. This research is a quantitative descriptive with a causal associative approach. The population of this study were people who had participated in meeting and conference activities at the UNP Hotel & ConventionCenter in the period July-December 2022 with a sample of 98 people, and the sampling technique was non-probability sampling with a minimum age of 18 years. There are 2 types of data used in this research, namely primary data and secondary data. The results of this research show that service is in the very good category (80,61%), facilities are in the very good category (74,50%), and participant satisfaction is in the very satisfied category (87,75%). It was found that the R square value was 0.464 with an F count of 41,072 and a significance level of 0.000<0.05 and the t value was 11,529 with a significance level of 0.000<0.05 meaning that variable X influenced variable Y significantly by 46.4%. It was found that the regression coefficient value of the service variable was 0.346 with a significance of 0.000<0.05, which means that every increase of 1 unit of service will increase participant satisfaction by 0.346 units of satisfaction, and the coefficient value of the facility variable was 0.530 with a significance of 0.000<0.05, which means every increase of 1 facility units will increase participant satisfaction by 0.530 satisfaction units.

Digital financial services provided by fintech companies operate or make use of digital technologies. One of the banks that has offered digital fintech-based services are Bank Muamalat KCP Medan Baru. These services include virtual account services, cash management systems, online banking, m-banking (M-DIN), and ATMs. the necessity of putting into practice marketing tactics that increase client happiness and faith in these services. The purpose of this study is to identify the Bank Muamalat KCP Medan Baru's digital fintech-based marketing strategy for customer service. At Bank Muamalat KCP Medan Baru, this kind of research is considered field research. This study is descriptive qualitative in nature. Interviews and documentation were used to obtain data. The key data sources used were interviews with Bank Muamalat sub-branch managers, customer care representatives, and consumers KCP Medan Baru, whereas secondary sources are drawn from written works or other types of documentation to supplement primary data. According to the research, it is known that Bank Muamalat KCP Medan Baru has applied a number of shari'ah marketing indicators, including a number of marketing mix components. Promotion has dominated marketing tactics throughout the Bank's existence. Brands, services, and procedures produce marketing value. Additionally, Bank Muamalat KCP Medan Baru is inextricably linked to the three key tenets of shari'ah marketing—piety, moderation, and virtue. The Principle of Piety is the one that is used the most frequently. Additionally, Bank Muamalat KCP Medan Baru should assess or enhance its marketing tactics for digital fintech services continuous attempts to increase usage of the system due to the fact that some clients are still unaware of Muamalat's digital fintech offerings, particularly its virtual accounts, cash management systems, and online banking.

This research aims to determine the influence of the variables price (X1), location (X2), product diversity (X3) on purchasing decisions (Y) for Batik Products at CV Ningrat Prasojo Kediri. This type of research is quantitative research. The data collection techniques used are primary data and secondary data. The sample selection used the accidental sampling method, the number of samples in the research was 95 respondents at CV Ningrat Prasojo Kediri. This research data was obtained through questionnaires, interviews and literature studies. The analysis techniques used are Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, T Test, F Test and Coefficient of Determination Test. The results of the research obtained the multiple linear regression equation Y= -2.240 + 0.193X1 + 0.206X2 + 0.425X3 and the t test results of the price variable had a partially significant effect on purchasing decisions with a sig result of 0.025 < 0.05. Location has a partially significant effect on purchasing decisions, with a sig. 0.011 > 0.05. Product diversity has a partially significant effect on purchasing decisions, with the result being a sig. 0.000 > 0.05. Service quality has a partially significant effect on purchasing decisions, with a sig. 0.000 > 0.05. The F test results obtained Fcount results with a significance value of 0.000 < 0.05. From the results of the analysis it can be concluded that price, location, product diversity and service quality simultaneously and significantly influence purchasing decisions at CV Ningrat Prasojo.

This study aims to analyze the effect of Service Quality and Product Variants on Customer Loyalty at Darin Grocery Store in Cikopo Purwakarta. The source of the data in this study was obtained from a questionnaire (primary) which was distributed to the respondents. The population of this study were customers at the Darin Grocery Store in Cikopo Purwakarta. The research sample amount were 82 people. The research analysis method used is validity test, reliability test, multiple linear regression, f test and t test. The research findings indicate that the marketing strategy simultaneously affects customer loyalty. Based on multiple linear regression analysis, the coefficient of determination is 40.3%. The most dominant factor influencing is the product variance of the t test calculation. The t value for the service quality variable is 0.880, the t count for the product variant variable is 4.838. The results of the F test obtained F count of 26.715 and a significant value <0. 05.

. Digital transformation has emerged as the primary driver in modernizing public services, altering the way governments interact with citizens. A key component of this transformation is the implementation of electronic archiving, enabling more efficient and structured information management. This research aims to examine the vital role of electronic archiving in strengthening digital transformation in public services, with a specific focus on the General Bureau of the North Sumatra Governor's Office. The research methodology employed is a qualitative approach, with a case study analysis of the General Bureau of the North Sumatra Governor's Office as the main focal point. Data was gathered through in-depth interviews, observations, and analysis of relevant documents. The research findings indicate that electronic archiving has significantly contributed to accelerating information access and enhancing the efficiency of public service processes within this institution. These findings offer recommendations for enhancing the implementation of electronic archiving in the General Bureau of the North Sumatra Governor's Office, while also contributing to a deeper understanding of the pivotal role of electronic archiving in the era of digital transformation in public services.

The purpose of this research is to determine the variables price (X1), taste (X2) and service quality (X3) on consumer satisfaction (Y) at Caffe Tandalan Blitar. This type of research is quantitative research. The data collection techniques used are primary data and secondary data. Sample selection used Accidental Sampling, the number of samples in this study was 187 respondents at Caffe Tandalan Blitar. This research data was obtained from questionnaires, interviews and literature studies. The analysis techniques used are Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, T Test, F Test and Coefficient of Determination Test. The research results showed that the multiple linear regression equation Y= - 1.739 + 0.320 T test results: The taste variable has a partially significant effect on consumer satisfaction with a sig result of 0.000 <0.05. t test results, the service quality variable has a partially significant effect on consumer satisfaction with a sig result of 0.000 < 0.05. The F test results obtained Fcount results with a significance value of 0.000 < 0.05. From the results of the analysis it can be concluded that price, taste and service quality have a simultaneous and significant effect on consumer satisfaction.