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The prevalence of nosocomial infections worldwide has become a serious concern for healthcare professionals, especially in hospitals. One contributing factor is the inadequate implementation of the five moments hand hygiene in handwashing procedures that do not conform to operational procedure standards. The aim of this research is to determine how the implementation of the five moments hand hygiene among nurses in the surgical medical care ward at Santa Elisabeth Hospital in Medan. This study utilized a descriptive cross-sectional approach, employing observation sheets. The sample size included 30 nurses in the Surgical Medical Care Ward at Santa Elisabeth Hospital in Medan, using total sampling technique. The measurement tool was an observation sheet, and the data analysis employed univariate analysis. The research findings revealed that, in the first moment before patient contact, 56.7% of nurses did not adhere to the practice, while 43.3% did. In the second moment, before aseptic procedures, 56.7% of nurses did not comply, and 43.3% did. In the third moment, after exposure to patient body fluids, all nurses (100%) adhered to the practice. In the fourth moment, after patient contact, all nurses (100%) complied. In the fifth moment, after contact with the patient's environment, all nurses (100%) followed the practice. It is hoped that nurses can consistently implement the five moments hand hygiene to prevent disease transmission and nosocomial infections, fostering a habit of incorporating these practices into nosocomial infection prevention.

This research aims to find and provide an explanation Customer Service Efforts to Improve Excellent Service at Bank Nagari Syariah KC Bukittinggi. To find out and explain Customer Service obstacles and solutions in improving Excellent Service at Bank Nagari Syariah KC Bukitinggi. This study employed a qualitative descriptive approach in field research methodology. The findings of this study are that Customer Service at Bank Nagari Syariah KC Bukittinggi has carried out a series of important actions in an effort to improve service excellence, this includes BNFC training to improve skills and understanding of quality service. Furthermore, customer service follows strict standard operational procedures and carries out a friendly and professional service attitude, from welcoming to closing the service. All these efforts aim to ensure that customers receive superior service and feel appreciated in every interaction with Bank Nagari Syariah KC Bukittinggi. Customer Service Obstacles and Solutions in improving excellent service at Bank Nagari Syariah KC Bukittinggi, namely the lack of adequate facilities and infrastructure at Bank Nagari Syariah KC Bukittinggi. However, in facing these obstacles, Bank Nagari Syariah took effective solutions, such as setting up an efficient management system, prioritizing services for customers with urgent problems, and planning good risk management. In facing these obstacles, Bank Nagari Syariah KC Bukittinggi strives to create changes in processes, technology and resource management, so that Service Excellence is maintained.

This research aims to find out: how regular monitoring of waiting room facilities by the terminal service officer unit is important to ensure that waiting room facilities are comfortable for passengers to use. If the terminal service office officers are negligent or do not adhere to the SOP guidelines in carrying out supervision, it can result in the functions of the waiting room facilities not being properly monitored so that when there are damaged facilities and so on they cannot be handled quickly which results in passengers experiencing problems. Disappointment This study used qualitative research methods. The data collection techniques used were observation, interviews, documents, and documentation along with observations. The researcher directly carried out observations, the researcher also explained the results of the data taken during the interviews and observations. For the interview, the researcher interviewed the terminal service office officers 3 sources with the document data obtained researcher from documentation of the activities of terminal service office officers when carrying out duties and responsibilities in the field and also in the form of implementation documents for the data analysis techniques used, namely data collection, data reduction, data presentation, discussion, and conclusions. The role of the performance of Terminal Service office officers in carrying out their duties and responsibilities to carry out operational activities for all facilities by the Standard Operational Procedures in the terminal service office By providing all facilities, especially in the departure and arrival areas, which makes service users feel satisfied. Obstacles faced by Terminal service office Based on the results of observations or field observations, it is the lack of personnel and lack of coordination with related units in carrying out operational activities which is the cause of the failure to fulfill the maximum performance of Terminal Service office officers to support security, comfort, smoothness, and safety of anyone at the airport.

Infusion is one of the invasive procedures performed by health workers by injecting a certain amount of fluid into the body into the vein to improve or prevent fluid and electrolyte, blood, and nutritional disturbances. The act of installing an infusion will be of high quality if in its implementation it always complies with the standards that have been set. One of the factors that can affect the performance of nurses, including the compliance of nurses and midwives in providing actions according to the SOP is supervision. This study aims to analyze the relationship between the supervision of the head of the room and the compliance of health workers in carrying out standard operating procedures for infusion at the UPTD Puskesmas Mawasangka Timur in 2023. This study is a correlation analytic study with a cross sectional study design. The sample in this study was 41 people consisting of 21 nurses and 20 midwives. The sampling technique used in this study is nonprobability sampling with total sampling. Data were analyzed using the chi-square test to determine the relationship between the independent and dependent variables. The results of statistical tests showed that there was a relationship between the supervision of the head of the room and the compliance of health workers in carrying out standard operating procedures for infusion at the Mawasangka Timur Health Center UPTD in 2023 (p-value 0.000 <0.05). Supervision of the head of the room has a significant role in increasing the compliance of health workers, especially nurses and midwives, in carrying out standard operational procedures for infusion installation.    

The accounting information system is an integral part of the overall system formed and implemented by a company. The long-term success of a company heavily depends on the effectiveness of the accounting information system used. PT Mitra Perkasa Harapan, a company engaged in the production and sale of foam mattresses, requires an appropriate accounting information system to support its operations. This research aims to evaluate the implementation of the Accounting Information System at PT Mitra Perkasa and find the best ways to improve it according to the correct procedures. This research utilizes the analytical descriptive method, which involves collecting relevant data and information to be analyzed to reach accurate conclusions. Data collection is conducted through interviews and observations. The research findings indicate that the implementation of the Accounting Information System at PT Mitra Perkasa is still not optimal, as evidenced by the dual roles played by several functions within the organization. To achieve efficiency and compliance with the correct procedures, adjustments are needed in managing the accounting information system. Improvement measures should be based on careful analysis and interdepartmental coordination to ensure that the implemented system aligns with the company's needs and established standards. Consequently, the company can enhance its operational performance and better achieve its long-term goals.

JNE is the largest logistics company in Indonesia, this company is a freight forwarding company both domestically and abroad. In its business process JNE has an Outbound unit which is responsible for receiving goods from Sales Counter Official (SCO) agents and branch offices, processing, checking, packaging, and transporting goods to the appropriate destination. The purpose of this study is to determine the effect of Standard Operating Procedures (SOP), supervision, and Information Technology on Employee Performance in the operational management of the JNE Main Branch Medan Outbound unit. This research uses Descriptive Qualitative method in identifying problems. The results in this study state that SOP has a significant effect on Employee Performance because it is an important part of the smooth work process for employees, Supervision and Information Technology also have a significant effect on Employee Performance. Supervision ensures employees work in accordance with SOPs and achieve previously set work targets, and the use of Information Technology in the work process will increase the efficiency and effectiveness of employee work.

Global supply chain dynamics have been profoundly impacted by the implementation of International Financial Reporting Standards (IFRS), which have improved openness, decreased information asymmetry, and fostered strong governance and accountability frameworks. This qualitative assessment of the literature seeks to combine contemporary empirical research with theoretical viewpoints to investigate the complex effects of IFRS on supply chain management. This study employs a qualitative methodology, evaluating academic articles, case studies, and theoretical papers. It has been discovered that the implementation of IFRS enhances the quality of financial reporting, hence promoting improved decision-making, supplier selection, and risk management. Standardizing finance procedures encourages cooperation and confidence among supply chain participants, which improves operational resilience and efficiencies. The analysis comes to the conclusion that the implementation of IFRS has a significant beneficial effect on supply chain management worldwide, fostering resilience and efficiency through enhanced financial procedures.

Hospitals are an internal part of the health service system. In Indonesia, all public and private hospitals have the duty to carry out curative and rehabilitative efforts without neglecting preventive and promotive efforts as well as making referral efforts. Patients have the right to obtain quality health services in accordance with professional standards and standard operational procedures so that hospitals are always required to improve the quality of service. The aim of this research is to determine the influence of the quality of health services on interest in returning to Piru Hospital, West Seram Regency. This research method is quantitative using a cross sectional approach. The sample in this study consisted of 30 respondents according to Sugiyono 2019:127. This research instrument uses a questionnaire. Data processing uses SPSS, using the chi-square test with a significance level of (0.05). The results of the research on the influence of health service quality on return interest showed that the p value was <0.000 with (α<0.05), meaning there was a significant relationship between the influence of health service quality on return interest at Piru District Hospital. . The results of research on the influence of health service quality on interest showed that the p value was > 0.05 with (α > 0.05), meaning there was no significant relationship.

Work period is part of the workforce characteristic factors that make a person's behavior more familiar with the conditions of the workplace environment based on the length of work, if nurses are familiar with the environmental conditions of the workplace and the dangers of their work both for themselves and others, the workforce will comply with the safety of themselves and others, especially in preventing patient falls. The purpose of this study is to determine the relationship between nurses work period and compliance with the implementation of Standard Procedures Operational (SPO) fall risk in the inpatient room at TK II Robert Wolter Mongisidi Hospital. The method used in this study is descriptive correlational with a cross sectional approach. The sample obtained was 33 subjes using total sampling technique. Data collection uses observation sheets. Data was analysist used the Chi Square test with a level of significance (α < 0.05). The results of  chi square test obtained a value of ρ = 0.203 ​​(ρ > 0.05). This means that there is no significant relationship between nurses work period and compliance with the implementation of Standard Procedures Operational (SPO) fall risk in the inpatient room at TK II Robert Wolter Mongisidi Hospital. The conclusion from this study  there is no relationship between the nurses work period and compliance with the implementation of Standard Procedures Operational (SPO) fall risk in the inpatient room at TK II Robert Wolter Mongisidi Hospital. Suggestions can be used as a source of information regarding the relationship between nurses work period and compliance with the implementation of Standard Procedures Operational (SPO) fall risk.

This research uses a qualitative description approach, namely describing, analyzing and discussing an existing problem. Qualitative research is based on two data, namely primary and secondary. The purpose of this research is to determine the procurement of existing facilities and infrastructure at PT AMS including the procurement process, availability, and consequences made by the company in procuring facilities and infrastructure. From the results of this research, it can be seen that the facilities and infrastructure at PT AMS are sufficient to accommodate them but improvements are still needed to meet the company's operational standards. This can be overcome by adding facilities according to the company's needs without abandoning existing facility procurement procedures.  

Inventory management at Puskesmas BLUD "X" is a mandate from  Peraturan Pemerintah Nomor 27 Tahun 2014 and Peraturan Pemerintah Nomor 28 Tahun 2020 concerning BMN / BMD Management and its amendments. Peraturan Menteri Dalam Negeri Nomor 19 tahun 2016 concerning Guidelines for Regional Property Management (BMD). Moreover, Peraturan Menteri Dalam Negeri Nomor 47 Tahun 2021 concerning procedures for implementing BMD bookkeeping, inventory, and reporting, Kebijakan Akuntansi Pemerintah Daerah on inventory, Standar Akuntansi Pemerintah on inventory.  In this study, it was found that inventory management at the Puskemas BLUD "X"  was still inadequate and not in accordance with applicable regulations. The purpose of this study was to determine the error factor in the management of medical supplies Puskesmas BLUD "X" which is not in accordance with applicable regulations. The methods used in this study are comparative descriptive qualitative with the type of case study, and data collection techniques through triangulation (interviews, observations, and documentation).  The result of this study is that inventory management at the Puskesmas BLUD "X" is still inadequate due to several factors, namely the non-functioning  of operational standards in terms of  recording, the quality of the internal control system is still weak,  and the weak use of the SIM Persediaan Puskesmas, where these factors affect the results of the calculation of medical inventory expenses presented in the financial statements.

Workload is a description of the volume of work. In hospitals, the workload covers many aspects and this has an impact on compliance with the implementation of SOPs for new patient admissions which can be influenced by high workloads. The aim of this research is to determine "The relationship between emergency room nurse workload and compliance with standard operational procedures for accepting new patients." This research was conducted using a cross-sectional Descriptive Analytical research method, which emphasizes the time of measurement or observation and independent and dependent variables only once. The population in this study was 23 subjekts with a sampling technique using total sampling technique and the sample for this study was 23 subjekts. Data collection uses questionnaires and observation sheets. Analyzed using the chi square test. Based on the chi-square results, it can be seen that the p value is 0.026, which is smaller than p (α < 0.5), so it can be concluded that there is a relationship between the workload of emergency department nurses and compliance with the implementation of new patient admission procedures. The conclusion in this study is that there is a relationship between the workload of emergency department nurses and compliance with the implementation of new patient admission procedures at RSU GMIM Pancaran Kasih, Manado City. Suggestions to hospitals can pay more attention to the workload they experience so as to provide good service to patients.

Inventory management at Puskesmas BLUD "X" is a mandate from  Peraturan Pemerintah Nomor 27 Tahun 2014 and Peraturan Pemerintah Nomor 28 Tahun 2020 concerning BMN / BMD Management and its amendments. Peraturan Menteri Dalam Negeri Nomor 19 tahun 2016 concerning Guidelines for Regional Property Management (BMD). Moreover, Peraturan Menteri Dalam Negeri Nomor 47 Tahun 2021 concerning procedures for implementing BMD bookkeeping, inventory, and reporting, Kebijakan Akuntansi Pemerintah Daerah on inventory, Standar Akuntansi Pemerintah on inventory.  In this study, it was found that inventory management at the Puskemas BLUD "X"  was still inadequate and not in accordance with applicable regulations. The purpose of this study was to determine the error factor in the management of medical supplies Puskesmas BLUD "X" which is not in accordance with applicable regulations. The methods used in this study are comparative descriptive qualitative with the type of case study, and data collection techniques through triangulation (interviews, observations, and documentation).  The result of this study is that inventory management at the Puskesmas BLUD "X" is still inadequate due to several factors, namely the non-functioning  of operational standards in terms of  recording, the quality of the internal control system is still weak,  and the weak use of the SIM Persediaan Puskesmas, where these factors affect the results of the calculation of medical inventory expenses presented in the financial statements.

Production quality in the printing industry is highly influenced by process consistency and the implementation of clear operational standards. A common issue faced by small and medium-scale printing industries, including those in Gedangan, Sidoarjo, is the absence of systematically developed Standard Operating Procedures (SOP), which leads to inconsistent production results and low operational efficiency. This Community Service Program (PKM) aims to provide assistance in the development and implementation of SOPs to improve production quality. The method employed is a participatory approach involving problem identification, SOP development, socialization and training, implementation, and evaluation stages. The results indicate a 25% increase in workers' understanding based on pre-test and post-test results. Additionally, there was a reduction in production errors and improvements in the consistency of print quality and work efficiency. Therefore, the implementation of SOPs has proven effective in enhancing production quality and operational performance in the printing industry sustainably.

Radio is still one of the mass communication media that still exists in society today. Even though many other media have emerged that provide broadcasts other than audio, radio is still in demand by many fans. This research focuses on the Production Process of the Get In The Moz Program on 90.8 FM OZ Radio Jakarta. The aim of this research is to determine the production process of the Get In The Moz broadcast program on 90.8 FM OZ Radio Jakarta starting from pre-production, production, post-production, supporting factors and inhibiting factors in the production process of the Get In The Moz broadcast program on 90.8 FM OZ Radio Jakarta. The research method used is descriptive qualitative with data collection techniques, namely observation, interviews and documentation. The informants in this research were two people plus documents issued by OZ Radio Jakarta and observations in the field. From the results of this research, it is concluded that the Production Process for the Get In The Moz Broadcast Program on 90.8 FM OZ Radio Jakarta has gone through several processes so that it can be heard by the entire audience in accordance with the SOP (Standard Operational Procedure). So as to produce a high-quality Get In The Moz program even though it still faces a number of obstacles or inhibiting factors in the production process.

Television is a mass media that is inseparable in human life. Television shows other people's lives and gives ideas about carrying out activities. TVRI Sport Pagi is a program that broadcasts information about the world of sports both domestically and internationally. The problem in the research is how the production process for the TVRI Sport Pagi news program is carried out. This research aims to determine the flow of the TVRI Sport Pagi news program production process from pre-production, production, post-production as well as to find out the inhibiting and supporting factors in the TVRI Sport Pagi news program process. The research method used is descriptive qualitative with documentation and interview data collection techniques. From the research that has been carried out, it can be concluded that the production process for the TVRI Sport Pagi news program goes through several processes so that it can be watched by the audience in accordance with Standard Operational Procedures. So that it can produce a quality TVRI Sport Pagi news program even though it has a number of obstacles or supporting and inhibiting factors in the production process.

Standard operating procedures (SOPs) are very important to set work standards so as not to fall out of the standard rules. In the world of tourism, SOPs in hospitality are used to discipline employees so that every work done cannot be separated from the standards set. This research was conducted at Amaris Hotel Palembang, a two-star hotel that has restaurant facilities, ballrooms, hotel rooms, etc. In this study using observation methods, or discovery research that will examine how SOPs in the food and baverage section are implemented at Amaris Hotel. This research study found that every employee who works in the food and beverage section has fulfilled SOPs when working, even before work they have prepared SOP prefixes before employees go to restaurants. This is a priority to ensure that all work carried out is in accordance with SOPs and maintain food and beverage hygiene for hotel guests.

The purpose of this study was to analyze Johnson & Johnson's stock of trade goods and analyze the assessment of Johnson & Johnson's stock of trade goods using FIFO method on distributor PT Supralita Mandiri. This study used a type of case study with a qualitative approach. The data collection techniques used are interviews and documentation. This study used secondary data.The results of this study show that PT Supralita Mandiri has 115 products and is divided into two, namely baby care and adult care, where baby care has 7 types of products with 69 products and adult care has 5 types of products with 46 products. The Standard Operational Procedure (SOP) set by PT Supralita Mandiri for inventory registration is to use the perpetual method and the inventory assessment is to use the First In First Out (FIFO) method. Operatively the company has implemented FIFO methods in accordance with the company's SOP. However, on the goods supply card, the company has not implemented the FIFO method.

This study aims to identify and explain the efforts that can be made by linen attendants in handling guest complaints in accordance with the standard operational procedures at the Chanti Semarang Hotel. The data collection methods used in this study are observation, interviews, and documentation so that the data obtained about handling guest complaints will be accurate. The research findings are problems found related to linen that has spots or stains, linen that is damaged or torn, linen that is yellowing. Room attendants are parties who are also responsible and can help maintain linen cleanliness. Efforts that a linen attendant can make to handle guest complaints, whether in terms of efforts to improve deficiencies or efforts to prevent and minimize the occurrence of complaints from guests, so that linens with stain and damage problems can be resolved optimally and can be reused for operations. The conclusion that can be drawn is that if all work is carried out according to standard operational procedures, it will guarantee the smooth operation of the hotel. If problematic linen is optimally resolved, it will have a big impact on the satisfaction of the guests staying, thus reducing the possibility of complaints.

The Terminal Operation Center (TOC) unit is an integrated monitoring system for airport operations and service activities at the terminal, using the concept of collaboration with other stakeholders. This study discusses the Terminal Operation Center (TOC) Unit in supervising the operational performance and service of check-in area facilities at Domestic Terminal 3 at Soekarno Hatta International Airport, Tangerang. The check-in area is a place that must always be monitored because it is the initial gathering point for flight service users who have the potential for queue accumulation.During the months of August and September 2022, this study was carried out at Tangerang's Soekarno Hatta International Airport. The data collection techniques employed were observation, interviews, literature and documentary studies, and descriptive qualitative research. Data collection, data reduction, data presentation, and findings were all assessed utilizing qualitative data analysis methodologies, and their validity was checked by using three different sources and three different methods.The results of this study indicate that at Soekarno Hatta International Airport, the Terminal Operation Center (TOC) Unit has played a good role in supervising operational and service performance in the Domestic Terminal 3 check-in area. This role is in accordance with applicable regulatory standards and Standard Operation Procedures (SOP).