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Renon Gacoan Noodle Restaurant is a fast food spicy noodle restaurant in Bali. This restaurant, which carries a modern restaurant concept at affordable prices, has made Mie Gacoan Renon popular among various groups. Its strategic location in the city center makes this restaurant busy with visitors, which causes quite dense queues at certain hours. Mie Gacoan Renon uses a Single Channel-Single Phase queuing system to serve visitors. The service also uses a First In First Out (FIFO) model where visitors who arrive first will be served first. The average visitor arrival is 1 person/minute and the average service is 1.6 minutes. With the help of SPSS software In processing the data, it was found that the number of customer arrivals and Mie Gacoan Renon restaurants had a Poisson distribution and the distribution of service times was a Loglogistic distribution.

Teman Sejalan.co is a Coffeeshop located in Karanganyar and was established in December 2022. Operations in the Teman Sejalan.co Coffeeshop business certainly include from the initial order to pickup. This is related to the queuing system which must improve its service so that customers do not leave if there is a queue. This research uses the Single Channel Multiphase method which is in accordance with the current conditions of Teman Sejalan.co's servers and services. This data was obtained by going directly to the research object during the "Makgedebrews" event by calculating the customer queue time with the number of customers at that time being 103 customers.  The results of the research regarding the server line service queue system with H1 and H2 were not proven to be true because the number of customers who were enthusiastic about the event held by Teman Sejalan.co. The use of 1 server lane is not optimal at events that are quite popular with customers which causes queues to pile up, so it is better to use 2 lanes at future events so that it is effective when it is busy.

Delays in the completion of Port Disbursements in ship agency companies can interfere with operational performance in ship agency companies where this delay factor arises from internal and external parties. This article explains that there are still obstacles/factors that cause the process of completing a ship's Port Disbursement has not run on time due to obstacles between shipping agents, related agencies, and Port Business Entities, This research uses qualitative research with data collection and interviews, while the data collection in this study is by data reduction, and the existence of primary and secondary data sources. Based on the results of the research obtained by the researcher, the cause of the delay in completing Port Disbursement uses 4 (four) elements in the Fishbone Diagram, namely Man, Material, Method, and Machine. These factors cause operational performance in completing Port Disbursement on time which ultimately causes queues/piles of settlement files, so that this will have an impact on the company's cash flow to be unsmooth. The solution provided by the company is to continue to evaluate and improve what makes the obstacle factors experienced by the operational and financial divisions in completing the settlement.  

The increasing era of globalization encourages sea transportation to continue to develop, one of its activities is loading and unloading. In loading and unloading activities, an obstacle that often occurs during the activity is the buildup/jam of trucks at the truck in and out gate of a port.  At North Jamrud Port there will be a buildup of trucks in 2022 and then there will be development of the Auto Gate System in 2023. This research aims to find out how significant the impact of the development of the Auto Gate System is on the smooth operation of the port (in and out of trucks) in 2023. The research method used in this research is quantitative. One Group Pretest Posttest. This research data uses primary data and secondary data obtained from the company PT. Pelindo Multi Terminal Jamrud branch. Data collection techniques include field observation and literature study. The results obtained are that truck queues at the port gate can be reduced significantly, reducing congestion and smoothing traffic flow in the port area.

This study evaluates the policy implementation of the face recognition system at Surabaya Gubeng Station as a digital innovation in public service by PT Kereta Api Indonesia (Persero). Using a qualitative approach and the policy evaluation model by William N. Dunn, the study assesses six key indicators: effectiveness, efficiency, adequacy, responsiveness, accuracy, and equity. The findings indicate that the system is effective in accelerating the boarding process, reducing queues, and improving passenger convenience. Efficiency is achieved through reduced staff workload and automated identity verification. However, several challenges remain, including technical disruptions, data input errors, and low digital literacy among users. Personal data protection is also a concern as most users are not fully aware of how their biometric data is managed. Therefore an adaptive governance strategy is needed, involving infrastructure improvement, staff training, public education, and greater transparency in data policy. With these measures, the face recognition system can serve not only as a tool for technical efficiency but also as a form of inclusive and sustainable public service transformation.

In this research, the problem faced is that many customers want to file a claim at BPJS Ketenagakerjaan Mojokerto, but often fail or are delayed. The number of workers filing claims has increased, including those who have been laid off or whose contracts have ended. In addition, many participants postpone filing their claims until Hari Raya gets closer, which causes the queue for Old Age Security claims to increase.This journal was written using a qualitative descriptive approach. The focus of the research is the problems related to the implementation of the accounting information system for the payment of old-age security claims at BPJS Ketenagakerjaan Mojokerto. Theoretical studies are used to analyze the data obtained, selected, and processed. The results show that the process of paying Old Age Security claims at BPJS Ketenagakerjaan Mojokerto is in accordance with the accounting information system

Along with the development of technology, the use of computers as a tool really needs to be used, especially in the health sector. The Prabumulih City General Hospital is the only hospital owned by the Prabumulih City Government and is a first-level referral. The patient registration process at the Prabumulih City Hospital is still direct, by means of the patient/patient's guardian coming directly to the health service facility, then the patient is given a registration queue number, then the patient waits for a call according to the queue number, after the queue number is called, the officer will ask the type of patient new or old, poly patient purposes, outpatient or inpatient care, private payments or BPJS, after that the officer enters patient data to create a queue number for patient care in order to get health services. In this regard, it is necessary to have an application system for patient administration so that new patients can register online through the internet network, making it easy for old patients to check personal data, view doctor schedules, take queues and others.

This study describes the results of innovations from the Android-based Hospital Santri Application (Hospital Queue SMS) at the Outpatient Installation of the Specialist Polyclinic and the Executive Polyclinic of Sidoarjo Hospital, which is an innovation that is very helpful in managing patient queues. Initially, Sidoarjo Hospital used the SMS Queue program to manage patient queues online. However, since September 2019, this program has changed to the Santri RS (Hospital Queue SMS) application which can be downloaded through the Google Play Store. This application aims to facilitate patient needs related to outpatient queues at Sidoarjo Hospital. Patients can register through the Santri RS application or manually with the same queue number. The Santri RS application is supported by a legal umbrella and SOP (Standard Operating Procedure). This ensures that the implementation of innovation runs well. This research highlights the factors that affect the innovation process, including innovation governance, sources of ideas, innovation culture, capabilities and tools, goals, outcomes, and barriers.

The clinic's process for requesting a consultation with a doctor and receiving a queue number is inefficient. To help patients make the most of their time at the clinic, it is helpful to provide them with information on when physicians will be available to see them. A new approach to health development governance is required under Regulation No. 21 of 2020 of the Republic of Indonesia's Minister of Health, which addresses the Ministry's Strategic Plan for 2020–2024. This plan encompasses health information systems, research integration, and development, among other areas. First, Health Technology Transformation, which includes developing and integrating health data; second, Health Service Application Integration and Development; and third, Health Technology Ecosystem Development, will house the primary activities involved in health technology transformation. This study's findings suggest that consumers are mostly interested in finding hospitals in close proximity to their homes, rather than using the doctor's appointment component of the KlikDokter app. Because of this, KlikDokter has to implement a change movement that can increase the number of health facilities that operate with Klik Doctor, allowing it to reach the closest health facility. It also has to link insurance and BPJS so that health facilities may provide transaction features.

Community Health Centers (Puskesmas) are the main place for the public to get basic health services. In certain conditions, the Health Center will receive visits from patients who arrive with the same number of origins at the same time. This has an impact on health services experiencing a decline and not maximizing the health of health workers in checking patients' health. So, comprehensive services are not obtained, and there are even patients who queue for too long. In order to minimize this occurrence, simulations are carried out to predict the number of possible visits that will occur in the future. The method used in this study is Monte Carlo. This research is intended so that the information provided by the Health Center related to the prediction of the number of patient visits that are likely to occur in the next year or in the future can be done validly and accurately. The data used is data on the number of patient visits in 2021, 2022, and 2023. As a result of this study, a prediction of the number of patient visits was obtained so that the Health Center could implement the next action that was useful for improving the quality of services needed    

This research aims to analyze and describe the effectiveness of e-Government services in making passports at the Special Class I Immigration Office in Surabaya. This type of research uses a qualitative descriptive method with data collection techniques through observation and interviews. This research uses theory from the Harvard JFK School of Government in Indrajit. The research results show that the effectiveness of e-Government services in making passports at the Surabaya Special Class I Immigration Office as a whole is quite effective. However, there are several obstacles that the government can overcome by technically expanding the system capacity to accommodate more requests on a regular basis. This allows the implementation of a more efficient and transparent queue scheduling system, ensuring users get the right time to apply for their passport.

This research presents the development of an e-commerce application aimed at enhancing the operational efficiency of Khadijah Konveksi, a small and medium-sized enterprise (SME) in the garment industry. The application, developed using Android, Java, and Kotlin, provides features for order management, real-time tracking, and online payment, significantly improving customer experience and operational workflow. Initial feedback indicates a high level of customer satisfaction and a notable increase in operational efficiency. The project also highlights the collaborative efforts between students, faculty, and industry professionals, demonstrating the impact of academic-industry partnerships in driving technological advancements for SMEs  

This research aims to analyze the queuing system model for consumer service at Mie Gacoan Pancing Branch, Medan City. With the increasing popularity of Mie Gacoan, there has been a significant increase in the number of customers, resulting in long queues and long waiting times. This research uses observation and interview methods to collect data regarding the number of customers, arrival time, service time, and number of available waiters. The data is then analyzed using the M/M/1 and M/M/c queuing models to determine queue characteristics such as average queue length, average waiting time in the queue, and waiter utility. The analysis results show that the M/M/c queuing model is more effective in reducing waiting time and queue length compared to the M/M/1 model. By increasing the number of waiters, service efficiency can be increased, thereby increasing customer satisfaction. This research provides strategic recommendations for the management of Mie Gacoan Pancing Branch in optimizing the queuing system to provide better service to consumers.

One important component in the tax structure that provides revenue for the state is motor vehicle tax compliance. Tax sanctions, taxpayer awareness, tax expertise, and other factors can have an impact on motor vehicle tax compliance. For Latta Village residents, online vehicle tax payments using the Signal application are a simpler and more effective option. However, a small proportion of local residents are unable to utilize the application. Thus, this study aims to determine the impact of socialization on Latta Village community compliance in the procedure for paying motor vehicle taxes online through the Signal application, as well as to assist the community in paying motor vehicle taxes online without having to come and queue at Samsat.

One important component in the tax structure that provides revenue for the state is motor vehicle tax compliance. Tax sanctions, taxpayer awareness, tax expertise, and other factors can have an impact on motor vehicle tax compliance. For Latta Village residents, online vehicle tax payments using the Signal application are a simpler and more effective option. However, a small proportion of local residents are unable to utilize the application. Thus, this study aims to determine the impact of socialization on Latta Village community compliance in the procedure for paying motor vehicle taxes online through the Signal application, as well as to assist the community in paying motor vehicle taxes online without having to come and queue at Samsat.

The aim of this research is to design a web-based new student admission system at Yapim Biru - Biru Deli Serdang Private Vocational School which can make registration easier so that you don't have to queue at school anymore. With this new system, the service system can be simplified and can print the data of accepted students and registered students, so that the data of accepted students is arranged more neatly and is easier to access. The rapid development of information technology among all fields, especially in the field of school education, uses information technology to facilitate school performance, especially in accepting new students. The system design methodology used in preparing the final report of this practical work uses a descriptive method, namely by conducting research based on the data that has been collected. One of the developments in information technology applications is information systems. Information systems function as collecting, processing, storing, analyzing and disseminating information designed for specific purposes.

The aim of this research is to find out how e-Government based public services are and to find out various factors inhibiting services in the e-Pusluh application in the Extension Sector of Palu City. The location of this research includes the Palu City Food Security Service. The types of data used are primary data and secondary data. The technique for collecting data and information is in-depth interview observation using interview guides and documentation. Determining informants was carried out using purposive sampling. The number of informants in this research was 05 (five) people. The data collected is filtered and selected based on needs which are then analyzed using qualitative descriptive methods.The theory used fromHarvard JFK School of Government, to implement the concept of digital-based public services, there are three elements of success that must be owned and taken seriously, namely Support, Capacity, and Value. Based on the research results, it was found that the implementation of E-Government based public services in the e-pusluh application in the Extension Sector of Palu City. Support or support from government leaders in the form of presidential regulations regarding the implementation of electronic-based government systems, regulations regarding the implementation of E-Government in general in Sulawesi Province Center and socialization of e-pusluh. Capacity or empowerment from the availability of information technology infrastructure resources such as computers, printing and WiFi is sufficient as well as the availability of competent human resources in carrying out e-government based services. The value element is the benefit felt by the Palu City Food Security Service instructors, namely providing convenience for both officers and instructors in reporting agricultural extension activities. The benefits felt by instructors include saving time without having to queue, online services can also save costs and transportation. The inhibiting factor for services in the e-Pusluh application is the lack of socialization from the Palu city government which is felt by the instructors, making many instructors still not understand how to use the e-Pusluh application. This is an obstacle in the process of implementing the e-pusluh application. Apart from that, the obstacles faced are the lack of familiarity of instructors, especially the elderly, with existing technologies and frequent maintenance on the e-pusluh application.  

Vehicle testing in this research was carried out in the Practical Work Lecture program at the North Sumatra State Islamic University, MedanOne type of service provided is motor vehicle testing. Motor vehicle testing is very important to carry out for the safety of the driving public. When testing motorized vehicles, not only one vehicle will be tested, but many vehicles will be tested every day. The testing carried out will of course take quite a long time. Therefore, this research will use a queuing theory system, where this queue will be formed and help in managing and optimizing performance in motor vehicle testing. In this research, we will lokk at the service time and waiting time required for motor vehicle testing. The method used in this research is data taken in 2022. The data was processed using Microsoft Ecxel with service time results of 15,8 and waiting time of 57,05.    

Intersections are the most important factor in determining the capacity and travel time on a road section. The development of transportation in the city of Medan has had an impact on increasing the movement of people, goods and services. This also greatly demands increased transportation facilities and infrastructure in the city of Medan. The increase in the number of vehicles that is not balanced with infrastructure will cause conflicts on roads, especially at the intersection of three Jalan-Sisingamangaraja Jalan .Alfalah To anticipate This requires further study or research. In this research, analysis of intersection performance calculations uses the 1997 (MKJI) guidelines. The survey was carried out on Monday 14 August 2023 to 20 August 2023. Then the peak hours were searched for the volume of vehicle flow crossing the three intersections. Then create a new cycle time for the intersection. The results of the analysis in this research, from survey results, by looking for new cycle times to reduce queue lengths and delays (Delay). The new cycle time obtained to reduce queue lengths and delays for the three intersections on the northern approach is 859.927 seconds/intersection. Then at the southern approach with a total delay of 2,056,013 sec/intersection and at the western approach with a delay of 307,555 sec/intersection. For existing conditions the queue length (QL) is 1321 meters for the northern approach, (QL) 1372 meters for the southern approach and (QL) 1321 meters for the west

In a train ticket booking also has an obstacle, to overcome the obstacles found in conventional ticket booking such as piling up queues at the station, limited time owned by consumers, the process of delivering information about ticket prices for the day of departure or the previous date that cannot be processed, then PT Kereta Api (Persero) Palembang provides solutions through applications that will be made to facilitate ticket booking, Fast transaction process, delivery of information about schedules and ticket prices that can be accessed quickly. In designing this system using a method, namely the Prototype method.