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Digital learning applications like HeyJapan are increasingly popular. User reviews on platforms such as Google Play Store contain valuable information on user perceptions and experiences. To process this information systematically, this study employs a Natural Language Processing (NLP) approach to analyze sentiment toward the HeyJapan application. Data was collected using web scraping techniques with Python and the google play scraper library, resulting in 1,000 latest user reviews. The analysis included data collection, preprocessing, sentiment labeling using TextBlob, visualization, modeling with Logistic Regression, and evaluation. After preprocessing, 923 valid reviews were classified into three sentiment categories based on polarity which are positive, neutral, and negative. Results showed 71.4% of reviews positive, 26.1% neutral, and 2.5% negative. Visualizations in pie charts and word clouds provided an overview of user perceptions. Modeling with TF-IDF and Logistic Regression achieved 88% accuracy with the highest f1-score in the positive sentiment category. Evaluation indicates the model is fairly reliable in classifying sentiments, especially for positive and neutral categories, though negative sentiment classification needs improvement. This study shows the NLP approach can evaluate user perceptions of educational applications based on reviews and serve as a basis for improving foreign language learning app quality.

This community service activity (PKM) aims to improve operational efficiency and service quality at Santosa Catering through the implementation of a web-based catering ordering system. Santosa Catering, as a micro business, faces obstacles in managing orders that are still done manually, which causes inaccurate stock information, delays in delivery, and limited customer access to menus and prices. Through a Diffusion of Science and Technology and Knowledge Transfer approach, a web-based ordering system was developed and implemented to support business operations. The system allows customers to access real-time menu information, place online orders, and choose preferred payment methods, while the owner and staff were given intensive training to effectively operate the system. The evaluation results showed significant improvements in all aspects of assessment, including understanding of system features, operational skills, time efficiency, and customer satisfaction, as shown in the comparison chart of pretest and posttest results. The system not only optimizes operational processes but also increases customer satisfaction, strengthens business competitiveness, and has the potential to become a model for other micro businesses in utilizing digital technology. Thus, this PKM activity is expected to contribute to the sustainability of Santosa Catering's business in the digital era.

The rapid growth of the fashion industry in Indonesia, particularly in Bandung, has increased the demand for structured and efficient sewing course management. Bandung Vision Center, as one of the institutions providing sewing training, faces significant administrative challenges due to the continued use of manual registration and attendance monitoring systems. These conventional processes result in data inaccuracies, slow information retrieval, limited transparency, and difficulties in monitoring participant progress across multiple training waves. This study aims to design and develop a web-based application to optimize participant registration and attendance monitoring processes at Bandung Vision Center. The research adopts an Agile software development methodology to ensure iterative development, flexibility, and responsiveness to user requirements. The system is implemented using the Laravel framework for backend development, ReactJS for frontend interface design, and MySQL as the relational database management system. System modelling is conducted using UML diagrams, and functionality testing is performed using the black-box testing method. The results indicate that the developed application significantly improves administrative efficiency, enhances data accuracy, and enables real-time monitoring of participant attendance. Additionally, the system increases transparency, facilitates structured data management, and supports better decision-making for course administrators. The implementation of this web-based application demonstrates its effectiveness in modernizing administrative processes and strengthening institutional competitiveness in the local fashion education sector. Future enhancements may include integration of online payment features, automated notifications, and advanced data analytics to further improve service quality and user satisfaction.

Handling drug abuse is one of the main focuses in the Prevention and Eradication of Drug Abuse and Illicit Trafficking (P4GN) efforts in Indonesia. In this context, medical and social rehabilitation plays an important role as a recovery effort for addicts to return to optimal functioning in society. This community service activity uses a qualitative approach with a combination of observation, interview, and digital-based direct intervention methods in handling medical and social rehabilitation for drug abusers. This community service activity successfully implemented a digital-based medical and social rehabilitation strategy in supporting the P4GN program with a smart power approach. A web-based information system and mobile application designed to facilitate registration, monitoring, and mentoring of rehabilitation patients were successfully developed. This system provides easy access to information for the community and drug abusers to register and obtain rehabilitation services efficiently without having to come directly to the rehabilitation facility. The digital rehabilitation system is integrated with national electronic medical record platforms (such as SIRENA and the Ministry of Health's SATU SEHAT service), thus facilitating coordination between institutions and ensuring continuous monitoring of client health during and after the rehabilitation period. This community service activity successfully demonstrated that the handling of medical and social rehabilitation in a digital-based P4GN strategy with a smart power approach is an effective solution in an effort to realize a drug-free society. The smart power approach that integrates hard power (law enforcement) and soft power (prevention, community empowerment, and rehabilitation) with the support of digital information technology can improve the accessibility, effectiveness, and quality of rehabilitation services.

Technology that develops very rapidly brings many changes, especially in the development of medical records in hospitals that are increasing. Electronic medical records bring many benefits, one of which is improving the quality of services in hospitals. The medical records used at Hermina Arcamanik Hospital are mostly electronic-based, including reporting. However, problems were found in the medical record installation, namely, there were several reports that had not been managed optimally. This is because reporting still uses google spreadsheets which requires data to be moved manually one by one, so it takes a long time, and the quality of reporting becomes less accurate. A real example of this problem can be seen in the process of reporting patient Mortalitys. Meanwhile, accurate and systematic reporting of Mortality data is essential in supporting decision-making in hospitals. Therefore, the design of a patient Mortality reporting information system is urgently needed to make time efficient and improve the quality of reports. The method used in designing this system is extreme programming and web-based. The results of this information system design are able to shorten the time to make Mortality reports and can produce accurate data

This study aims to design and implement a web-based outpatient registration information system at Regional General Hospital (RSUD) X to overcome issues arising from the manual registration system. The current manual registration system at RSUD X causes problems such as long queues, potential data entry errors, lost files, and difficulty in finding patient medical history. As a result, patient waiting times are longer, the administrative staff's workload increases, and the overall effectiveness of services decreases. The research method used is a qualitative one, which describes various processes in the system, from patient data input to the digital registration receipt output. The system design approach uses the waterfall method. Data collection was carried out through purposive sampling, while data gathering was done through interviews with registration officers, direct observation, and a documentation study in the medical records unit. The system is built with a combination of technologies, including PHP as a server-side programming language and MySQL as the database. The result is a web-based outpatient registration information system that can improve the efficiency and quality of hospital services. The advantages of this system include wide accessibility, time efficiency, and effective data management. This system is expected to reduce patient queues, improve the efficiency of the registration process, and simplify patient data management. However, the implementation of this system may face challenges such as limited resources and user skills. Solutions to overcome these challenges are effective resource allocation and user training. Overall, the web-based outpatient registration information system can be an effective solution to improve service quality at RSUD X.

Madrasas and Islamic boarding schools are Islamic educational institutions that have a strategic role in shaping the character, morals, and competencies of students. In addition to carrying out the formal learning process, these two institutions are also centers for moral, spiritual, and social development. In their operations, madrasas and pesantren manage various administrative activities, such as student data collection, attendance recording, grade processing, teacher data management, lesson schedule preparation, and delivery of academic information to related parties. However, many institutions still use manual systems that rely on notebooks or separate applications that are not integrated. This condition poses a number of obstacles, including the high risk of recording errors, duplicate data that is difficult to track, the slow process of recapitulation of grades and attendance, and delays in the delivery of academic information. In addition, manual processes cause administrative management to be less efficient and prone to data loss. As the need for fast, accurate, and accurate information increases, technological solutions are needed that are able to integrate all administrative and academic processes in one centralized system. Web-based information systems are an effective alternative to improve work efficiency, minimize errors, and facilitate access to information for teachers, students, and guardians. With the implementation of a well-managed system, madrasas and Islamic boarding schools are expected to improve the quality of services and support a more modern, structured, and sustainable learning process.

This study aims to determine the effect of flash sale, website quality and free shipping promotion on impulse buying in the online shopee marketplace. This type of research uses a quantitative approach. This study uses three independent variables, namely flash sale, web quality, and free shipping promotion with one dependent variable, namely Impulse Buying. After being carried out in the library and in the field, and the preparation of hypotheses, the data in this study were collected through the distribution of questionnaires as research samples with a sampling technique using a Likert scale. Process the data through the SmartPLS. The results of this study can be said that 1) Flash sales has a positive and significant effect on impulse buying martkeplace online shopee 2) Website quality has a positive and significant effect on impulse buying martkeplace online shopee 3) free shipping promotion has a positive and significant effect on impulse buying martkeplace online shopee.

The aim of this research is to find out how to improve population administration services in Buleleng Regency through the use of the Aku Online-NG website which will be implemented in 2022, where in its implementation there are still several obstacles. Using qualitative descriptive research. Data sources are primary data and secondary data. The data collection techniques used were interviews, documentation and observation. Data analysis techniques are data reduction, data presentation and drawing conclusions. The problem in this research is in the form of public complaints about the variety of features and performance of the Aku Online-NG website. The theory used is e-government with a service quality measurement method called egovqual. Guided by the Presidential Regulation of the Republic of Indonesia Number 95 of 2018 concerning Electronic-Based Government Systems. Based on the research results, it can be concluded that in the ease of use dimension, the department has provided very good convenience and the community has also made things easier with this innovation. The reliability dimension shows good results which can be seen from the opinions of the public who feel this website is very reliable. The trust dimension has been implemented well, where the security of public data is guaranteed with the JSON Web Token (JWT) security system. The content & appearance of information dimensions have not been running optimally due to the lack of service features related to the movement of families from outside the district to within the district. In the dimension of functionality of the interaction environment, it is not yet fully maximized because some people still feel that filling out forms is rather difficult through online-based services. Then the last dimension, namely citizen support, has gone quite well, but there are still shortcomings, namely the lack of outreach carried out by the department to the community. It is hoped that the results of this research can be utilized as needed by relevant agencies and for further research.

The rapid development of information technology and telecommunications has driven companies and MSMEs to adopt desktop, mobile, and web-based applications to enhance operational performance. PT HPS Painan Padang, previously relying on manual ticket bookings, faced challenges in efficiency and susceptibility to brokering practices. To address this, a web-based travel ticket booking application was developed, enabling customers to book tickets online more practically, quickly, and conveniently, anytime and anywhere. The integration of Natural Language Processing (NLP) technology in the form of a chatbot further enhances service efficiency and responsiveness. This feature provides real-time information on departure schedules, seat selection, and payment transactions while also supporting sentiment analysis and swift responses to customer feedback, ultimately improving service quality. The application, built using PHP, MySQL, and CodeIgniter with a Prototype development approach, adapts to changing market demands. Testing via GTmetrix on the https://desistravel.xyz/backend page demonstrated excellent performance with an 88% Performance score, 95% Structure score, and optimal Web Vitals metrics, indicating a fast, responsive, and stable platform. The final product is a user-friendly web-based ticket booking application supported by an intelligent chatbot, offering a seamless user experience, enhancing customer satisfaction, and streamlining the travel booking process efficiently.

The digitalization of public services improves efficiency, openness, and accessibility, particularly in the administration of public grievances. Information and communication technology facilitates effective, rapid, and responsive complaint resolution while safeguarding user data security. This strategy promotes public engagement using digital channels, including web applications, social media, and unified online complaint mechanisms. Nonetheless, issues such as the digital divide, technological proficiency, and infrastructure preparedness must be resolved. This study utilizes a literature review methodology, employing documentation methodologies and content analysis. The results indicate that the use of e-Government in Indonesia has markedly enhanced the efficiency, openness, and accountability of public services. The use of technology enhances the administration of public grievances in accordance with principles of good governance and current rules. However, issues with infrastructure, human resources, and community engagement remain. To optimize its beneficial effects, initiatives should concentrate on improving technology infrastructure, advancing human resource skills, and amplifying public awareness of the advantages of e-Government. These approaches intend to enhance the system's efficacy in providing high-quality and responsive public services.

The rapid development of information technology and telecommunications has driven companies and MSMEs to adopt desktop, mobile, and web-based applications to enhance operational performance. PT HPS Painan Padang, previously relying on manual ticket bookings, faced challenges in efficiency and susceptibility to brokering practices. To address this, a web-based travel ticket booking application was developed, enabling customers to book tickets online more practically, quickly, and conveniently, anytime and anywhere. The integration of Natural Language Processing (NLP) technology in the form of a chatbot further enhances service efficiency and responsiveness. This feature provides real-time information on departure schedules, seat selection, and payment transactions while also supporting sentiment analysis and swift responses to customer feedback, ultimately improving service quality. The application, built using PHP, MySQL, and CodeIgniter with a Prototype development approach, adapts to changing market demands. Testing via GTmetrix on the https://desistravel.xyz/backend page demonstrated excellent performance with an 88% Performance score, 95% Structure score, and optimal Web Vitals metrics, indicating a fast, responsive, and stable platform. The final product is a user-friendly web-based ticket booking application supported by an intelligent chatbot, offering a seamless user experience, enhancing customer satisfaction, and streamlining the travel booking process efficiently.

Along with the advancement of time, technology in the era of globalization demands that humans work more professionally, and it is required in various fields or public institutions and organizations that use computers to support operational activities and internet networks across different levels of society. SMP Negeri 4 Mauliru is one of the Junior High Schools located in Mauliru Village, Kambera District, East Sumba Regency, East Nusa Tenggara Province. This school has a mission to improve the quality of education and always strives to provide quality guidance to its students. The payment of the Committee Fund is an agreement among the parents or guardians of students to support the school's needs that are not covered by the BOS (School Operational Assistance) funds. One of the school's operational activities that is essential for supporting the Committee Fund payment system still uses a conventional system, particularly in the preparation and payment of the committee fund, where a ledger book is still used for recording payments. This results in a long process and frequent errors in ledger book entries. The Committee Fund is a recurring payment that students must pay to the school once a month. The purpose of this research is to create a Web-Based Committee Fund Payment Information System at SMP Negeri 4 Mauliru to facilitate the school treasurer in recording committee fund payments in the ledger book. This research uses the waterfall development method. Waterfall is the most commonly used software development model. Several stages in the waterfall model include: Analysis, Design, Implementation, Testing, and Maintenance. Based on the results obtained, the average value of 70% falls within the "acceptable" range with a grade scale of "C" and adjective ratings in the "OK" category. Thus, the developed payment information system is suitable for simplifying the committee payment process for students.

It is Application  hoped that this PKL student management application can provide significant benefits for all relevant stakeholders. By reducing the administrative burden, this application allows the management of street vendors to be more structured and efficient. The existence of a progress monitoring and reporting system also has the potential to improve the quality of PKL implementation by providing a more in-depth view of student activities. In addition, collaborative communication facilities in the application can enrich students' experiences in interacting with supervisors and fellow students, as well as support better practical learning. In conclusion, the development of this PKL student management application is an important step in increasing the effectiveness and efficiency of the PKL process at the South Kalimantan Province Diskominfo. With a focus on integration, transparency and better communication, this application has the potential to optimize the student experience during PKL and facilitate more organized management. The broader implications of this research could also impact the development of similar solutions in various educational institutions and other industries.

The Information System for Participant Data Management in Vocational Training Institutions (LPK) is designed to enhance the efficiency and effectiveness of participant data management at the Department of Manpower in Asahan Regency. This system focuses on managing training participant data, encompassing registration, grouping, and reporting processes. The data management process includes recording participant identities, the type of training attended, training schedules, and evaluation results. The system is designed to streamline administrative workflows, minimize manual errors, and accelerate access to information. Participant data is recorded and stored automatically using a structured format, including details such as participant names, addresses, identification numbers, and training programs attended. This system is developed using web-based technologies, such as HTML and other supporting technologies, to ensure flexibility and ease of access for users. By implementing this system, it is expected that the data management of vocational training participants in LPKs can be conducted more efficiently, accurately, and integratively, thereby supporting the improvement of administrative service quality at the Department of Manpower in Asahan Regency. Keyword :Information System, Participant Data, Vocational Training Institution, Department of Manpower, Data Management.

Health centers have an important role in providing effective and efficient health services to the community. However, the problem of long and unorganized queues often hinders the quality of service. This study aims to design and implement a web-based queue management system at the Stabat Lama Health Center. The methods used include system requirements analysis, database design, and software development. This system allows patient registration, queue number retrieval, and automatic patient calling, thereby reducing waiting time and increasing operational efficiency. The implementation results show that this system is able to create a more orderly service flow, minimize errors in the queuing process, and increase patient satisfaction. With the integration of information technology, this system is expected to support the transformation of more modern and responsive health services.

PT Jadi Kaya Raya Bersama, founded in 2024 in Banyumas, Indonesia, focuses on providing reliable financial recording solutions for Micro, Small, and Medium Enterprises (MSMEs) through fintech-based applications. The platform is designed to support transaction recording, financial monitoring, and reporting processes to improve MSME financial management. Despite its significant potential, several technical issues have hindered the application’s performance and service quality. Key problems identified include disruptions in the WhatsApp Bot API, user authentication errors, and the lack of integration with banking systems and digital wallet services. These challenges affect transaction recording accuracy, operational efficiency, and the security of user financial data. To identify the root causes of these issues and propose appropriate solutions, a system audit was conducted using the COBIT framework as a governance and management evaluation tool. The audit process involved assessing system performance, control mechanisms, and IT service management practices. The results indicate that API disruptions were primarily caused by network instability and configuration errors, which led to interruptions in automated transaction recording services. Meanwhile, authentication problems were associated with weak login mechanisms and insufficient identity verification processes. In addition, the application’s inability to integrate with banking and e-money services created limitations in transaction synchronization and reduced overall user convenience. Based on these findings, several strategic recommendations are proposed. These include optimizing API performance, strengthening authentication systems through the implementation of Two-Factor Authentication (2FA), and developing integration capabilities with banking institutions and digital wallet platforms. The implementation of these improvements is expected to enhance system efficiency, data security, and service quality. Ultimately, strengthening the fintech application’s performance will support MSMEs financial management and contribute to sustainable digital economic growth in Indonesia.

Meter management and maintenance play a critical role in ensuring billing accuracy and operational efficiency at PLN, particularly in the Kisaran Branch Office. The manual system currently employed often encounters challenges such as inconsistent data recording, delays in maintenance, and a lack of information transparency. To address these issues, a Meter Maintenance Information System has been designed as an efficient solution for managing measuring instruments.This system is designed to support meter data recording, maintenance schedule monitoring, maintenance history logging, and real- time reporting of meter conditions. Utilizing web-based technology and a centralized database, the system integrates meter data from various locations, facilitating decision- making for technical staff. Implementation results indicate that the Meter Maintenance Information System can improve management efficiency by up to 40%, reduce recording errors, and accelerate the identification process of meter damage. Furthermore, the system supports operational cost efficiency by optimizing maintenance schedules. Thus, this system is expected to serve as a strategic step for PLN to enhance service quality for its customers.  

This research aims to develop a web-based information system at the Kebondowo village office. This research was conducted by analyzing the extent to which the Kebondowo Village Office uses an effective information system. This system development uses PHP, HTML and MySQL programming languages with the waterfall model method with several stages, namely requirements analysis, design, development, testing, and maintenance. The results of the study can be concluded that the Kebondowo Village Information System that can support activities in Kebondowo Village to the community. The Kebondowo Village website has been designed and implemented to improve the quality of public services by presenting information about profiles, announcements, and village activity agendas. This initiative makes it easier for Kebondowo Village Officials to deliver information directly without intermediaries, as well as providing convenience for residents to access and receive accurate information, including about social assistance programs and other activity agendas in the village.

This community service activity (PKM) aims to improve operational efficiency and service quality at Santosa Catering through the implementation of a web-based catering ordering system. Santosa Catering, as a micro business, faces obstacles in managing orders that are still done manually, which causes inaccurate stock information, delays in delivery, and limited customer access to menus and prices. Through a Diffusion of Science and Technology and Knowledge Transfer approach, a web-based ordering system was developed and implemented to support business operations. The system allows customers to access real-time menu information, place online orders, and choose preferred payment methods, while the owner and staff were given intensive training to effectively operate the system. The evaluation results showed significant improvements in all aspects of assessment, including understanding of system features, operational skills, time efficiency, and customer satisfaction, as shown in the comparison chart of pretest and posttest results. The system not only optimizes operational processes but also increases customer satisfaction, strengthens business competitiveness, and has the potential to become a model for other micro businesses in utilizing digital technology. Thus, this PKM activity is expected to contribute to the sustainability of Santosa Catering's business in the digital era.