Design of Travel Ticket Booking Application with Web-Based Chatbot Using Dialogflow Natural Language Processing (NLP)

Desi Susanti ; Resmi Darni ; Yeka Hendriyani ; Melri Deswina
Merkurius : Jurnal Riset Sistem Informasi dan Tekn... 📅 2025 Vol 3, No 1 🔗 DOI: 10.61132/merkurius.v3i1.684
Abstract
The rapid development of information technology and telecommunications has driven companies and MSMEs to adopt desktop, mobile, and web-based applications to enhance operational performance. PT HPS Painan Padang, previously relying on manual ticket bookings, faced challenges in efficiency and susceptibility to brokering practices. To address this, a web-based travel ticket booking application was developed, enabling customers to book tickets online more practically, quickly, and conveniently, anytime and anywhere. The integration of Natural Language Processing (NLP) technology in the form of a chatbot further enhances service efficiency and responsiveness. This feature provides real-time information on departure schedules, seat selection, and payment transactions while also supporting sentiment analysis and swift responses to customer feedback, ultimately improving service quality. The application, built using PHP, MySQL, and CodeIgniter with a Prototype development approach, adapts to changing market demands. Testing via GTmetrix on the https://desistravel.xyz/backend page demonstrated excellent performance with an 88% Performance score, 95% Structure score, and optimal Web Vitals metrics, indicating a fast, responsive, and stable platform. The final product is a user-friendly web-based ticket booking application supported by an intelligent chatbot, offering a seamless user experience, enhancing customer satisfaction, and streamlining the travel booking process efficiently.
Keywords
Information Technology; Web Application; Natural Language Processing (NLP); Chatbot; HPS Painan Padang
How to Cite

Desi Susanti, et al. (2025). Design of Travel Ticket Booking Application with Web-Based Chatbot Using Dialogflow Natural Language Processing (NLP). Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 3(1). https://doi.org/10.61132/merkurius.v3i1.684

Desi Susanti; Resmi Darni; Yeka Hendriyani; Melri Deswina, "Design of Travel Ticket Booking Application with Web-Based Chatbot Using Dialogflow Natural Language Processing (NLP)," Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 3, no. 1, 2025.

Desi Susanti; Resmi Darni; Yeka Hendriyani; Melri Deswina. "Design of Travel Ticket Booking Application with Web-Based Chatbot Using Dialogflow Natural Language Processing (NLP)." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 3, no. 1, 2025.

Desi Susanti; Resmi Darni; Yeka Hendriyani; Melri Deswina. "Design of Travel Ticket Booking Application with Web-Based Chatbot Using Dialogflow Natural Language Processing (NLP)." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 3, no. 1 (2025).

Desi Susanti, et al. (2025) 'Design of Travel Ticket Booking Application with Web-Based Chatbot Using Dialogflow Natural Language Processing (NLP)', Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 3(1). doi: 10.61132/merkurius.v3i1.684.

Desi Susanti; Resmi Darni; Yeka Hendriyani; Melri Deswina. Design of Travel Ticket Booking Application with Web-Based Chatbot Using Dialogflow Natural Language Processing (NLP). Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika. 2025;3(1).

Artikel Terkait

Analisis Kepuasan Pengguna Terhadap Layanan Wi-Fi Publik di Lingkungan Sekolah Tinggi Agama Katolik Negeri Pontianak

Indra Kristanto; Widiarina Widiarina; Bambang Junadi

Penerapan Pola dan Tren Penggunaan Instrumen Evaluasi Usability (SUS, UEQ, HE) pada Sistem Digital

Moh.Eri Ramadhan Ghifari; Fathoni Mahardika; Dani Indra Junaedi; Asep Saeppani

Penentuan Rute Terpendek Pengiriman Barang pada PT AMSA menggunakan Algoritma Dijkstra

Millennanda Dwi Cahya; Bondan Dwi Hatmoko; Irwan Agus

Peran Sistem Informasi Manajemen dalam Pengelolaan Data Jamaah Umrah: Kajian Literatur Sistematis

Sabila Sabila; Dellia Dellia; Nadiya Nadiya; Latifa Latifa; Zainal Abidin

Analisis Sentimen Pengguna YouTube terhadap Game Mobile menggunakan Metode Naïve Bayes

Aura Rahayu Aksa Radiana; Fathoni Mahardika; Dani Indra Junaedi

Analisis Sentimen Pelanggan UMKM di Media Sosial Menggunakan Naive Bayes untuk Menilai Persepsi Kualitas Produk

Ayu Astuti Siregar; Al-Khowarizmi
Tren Sitasi Jurnal