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This study aims to examine how student interns perceive the performance of tax services at the Mojokerto Tax Office (KPP). This study employs a qualitative approach using descriptive methods. Data were collected through interviews with interns assigned to the service division, specifically at the Integrated Service Center (TPT). The interview results indicate that the tax service framework at the Mojokerto Primary Tax Office is viewed positively, is well-organized, and is beginning to evolve toward a modern and digital service approach through CORETAX technology. The shift toward digital services is believed to improve efficiency, streamline the process of obtaining a Taxpayer Identification Number (NPWP), simplify annual tax reporting, and enhance access to additional tax services. Additionally, the quality of service provided by staff was rated as friendly, professional, interactive, and supportive in helping taxpayers understand the service process. Nevertheless, several challenges were noted, including a lack of general awareness among taxpayers regarding digital platforms particularly among older taxpayers increased wait times during the annual tax filing season, and occasional system disruptions that affected service delivery. Based on interview findings, the tax service framework at the Mojokerto Pratama Tax Office is considered fairly efficient, although there is still room for improvement in promoting the adoption of digital services, enhancing service facilities, and creating a more user-friendly system.

Public service institutions currently utilize digital technology to improve information accessibility for society. Satres PPA and PPO Polresta Banyumas has an important role in providing services, protection, and education related to violence cases against women and children. However, information regarding services, reporting procedures, and educational materials is still not fully accessible to the public. This study aims to design and develop a service and educational website for Satres PPA and PPO Polresta Banyumas using the Laravel framework. The research method used in this study is the Waterfall method, which consists of requirement analysis, system design, implementation, testing, and maintenance stages. The website was developed using Laravel, MySQL, and Bootstrap to support responsive interface design. The results show that the developed website is able to provide service information, educational articles, reporting procedures, and contact information effectively. System testing results indicate that all website features function properly according to user requirements. The website is expected to improve public access to information and increase awareness regarding the protection of women and children.

Social media has become the primary source of information for society, but easy access is not accompanied by adequate digital literacy skills. this study aims to analyze the phenomenon of “asking before reading” as a challenge of literacy on social media. the method used is a literature study with secondary data from scientific journal references and screenshots of user comments on instagram, tiktok, and facebook showing behavior of asking questions without reading the caption first. the results show that the habit of asking before reading is triggered by instant culture, dominance of visual content, and low reading interest. the impacts are decreased critical thinking skills, increased risk of misunderstanding, and spread of unverified information. the conclusion of this study confirms that the phenomenon reflects low digital literacy in society. the proposed solutions are improving digital literacy by encouraging users to read post descriptions, the role of educational institutions in instilling critical thinking from an early age, and clearer content from content creators and platform managers.

This study aims to analyze the effectiveness of public services at the Samarinda Public Service Mall in realizing the principles of good governance. The methods used in this study are observation and direct interviews with agencies and community service users. Interviews were conducted with the Head of General Affairs and Personnel at the Samarinda City Investment and One-Stop Integrated Services Office and several community members who were processing administrative matters at the Samarinda MPP. The observation results indicate that the quality of service at the Samarinda MPP is classified as very good. Service staff and security personnel appear friendly, communicative, and responsive in assisting the community. The available service facilities are also quite complete and comfortable, thus supporting a more effective and organized public service process. The interview results indicate that the community is very satisfied with the services provided, both in terms of speed of service, ease of obtaining information, comfort of facilities, and the attitude of staff in assisting the community. In addition, services at the Samarinda MPP have implemented several principles of good governance such as effectiveness, efficiency, responsiveness, transparency, and equality of service. Based on the results of the study, it can be concluded that public services at the Samarinda MPP have been running well and are able to provide effective, humanistic services, and are oriented towards public satisfaction.

Digital transformation in healthcare encourages healthcare facilities to implement Electronic Medical Records (EMR). The success of EMR implementation is not only determined by system and infrastructure readiness but also influenced by users' digital literacy and technology readiness. This study aimed to analyze the relationship between digital literacy and technology readiness using the Technology Readiness Index (TRI) among EMR users at Grha Atma Primary Clinic Bandung. This study used a quantitative approach with a cross-sectional design. The sample consisted of 31 respondents using total sampling. Data were collected using a digital literacy questionnaire adapted from DHLI and a TRI questionnaire. Data analysis included univariate analysis (Three Box Method) and bivariate analysis using Spearman Rank correlation. The results showed that digital literacy was categorized as high across all dimensions. Technology readiness indicated that optimism and innovativeness were high, while discomfort and insecurity ranged from moderate. Spearman test results showed a significant positive relationship between digital literacy and technology readiness (p = 0.003; r = 0.519). This study concludes that digital literacy significantly influences technology readiness among EMR users. Improving digital literacy is essential to enhance technology readiness and optimize EMR implementation.

This research aims to evaluate the Naval Academy's Technical Corps Education Program in enhancing cadets' readiness to face assignments on the Indonesian Navy Warships (KRI). The research uses a quantitative approach with an evaluative method and the CIPP model (Context, Input, Process, Product). The research sample consisted of 154 respondents, including cadets from the Technical Corps, educators, and officers who are users of the graduates. Data were collected thru questionnaires, interviews, observations, and documentation, and then analyzed using descriptive statistics and the CIPP model evaluation. The research results show that the Technical Corps Education Program falls into the good category with an average score of 4.15. The context component received a score of 4.18, input 4.05, process 4.12, and product 4.23. The results indicate that the education program has been effective in enhancing the cadets' readiness to face assignments on KRI. The main supporting factors include curriculum alignment, educator competence, and field practice experience. However, the improvement of practical facilities, the updating of modern warship technology materials, and the strengthening of simulation-based training are still needed to continuously enhance the quality of graduates.

Usability evaluation plays a crucial role in ensuring the quality of digital systems, particularly in terms of comfort, effectiveness, and ease of use. Instruments such as the System Usability Scale (SUS), User Experience Questionnaire (UEQ), and Heuristic Evaluation (HE) are widely used in modern usability studies. This research conducts a Systematic Literature Review (SLR) to identify patterns and trends in the use of these instruments. A total of 27 initial studies were collected, and 16 were selected through the PRISMA screening procedure. The findings show that UEQ is the most frequently used instrument, especially in Learning Management Systems (LMS) and academic platforms, while SUS is commonly applied to mobile applications and digital libraries for rapid usability assessment. HE is effective in revealing fundamental interface issues such as non-intuitive navigation and layout inconsistencies. Overall, digital systems perform well in Efficiency and Perspicuity, but consistently show low scores in Novelty. This study provides an integrative knowledge map that highlights cross-instrument insights and supports the development of more intuitive, innovative, and user-centered digital systems

Micro, Small, and Medium Enterprises (MSMEs) increasingly rely on e-commerce applications to enhance business performance and broaden market access. Nevertheless, the effectiveness of such applications is strongly determined by their usability, which reflects how easily users can interact with the system. This study aims to evaluate the usability of an MSME e-commerce application using the System Usability Scale (SUS) method. A quantitative descriptive approach was applied by distributing SUS questionnaires to 30 respondents who had previously used the application. The instrument consisted of 10 standard SUS statements measured using a five-point Likert scale. Data were analyzed by calculating individual SUS scores and determining the overall average score. Based on the randomized respondent data, the application achieved an average SUS score of 80,25. This score is categorized as Excellent and acceptable. These findings indicate that the MSME e-commerce application has a very good usability level and is well accepted by users. Therefore, the application has strong potential to support MSME digitalization and improve online transaction effectiveness.

Public Wi-Fi services (Wifi_STAKat) at the State Catholic College of Pontianak continue to face technical issues, such as network speed and connection stability, as well as non-technical challenges, including the responsiveness of administrators to user complaints. This study aims to analyze user satisfaction based on the five Servqual dimensions and to map improvement priorities using the Importance–Performance Analysis (IPA) method. The relationship between Servqual and IPA is explained by mapping GAP values (perception–expectation) into the four IPA quadrants to determine the urgency level of service improvements. A 4-point Likert scale was used to avoid neutral responses and strengthen the clarity of respondents’ perceptions. The results show that all dimensions have negative GAP scores, particularly responsiveness and reliability, which are directly related to technical indicators (speed, stability, coverage) and non-technical factors (responsiveness to complaints, ease of access. The study recommends integrating an IT-based monitoring system and increasing network capacity to improve service quality.

The rapid development of social media in the digital era brings both positive and negative impacts on society. One of the most concerning negative impacts is the widespread dissemination of hoaxes or false information that threatens social stability, religious harmony, and national security. Indonesia, as one of the largest social media user countries in the world, faces serious challenges in addressing this issue. This study aims to examine the role of digital literacy in countering the spread of hoaxes on social media from the perspective of Islamic values. The method used is a library research with a descriptive qualitative approach, drawing from the Qur’an, hadith, scientific journals, and relevant national and international literature. The findings indicate that good digital literacy, encompassing the ability to identify, verify, and critically filter information, is aligned with Islamic principles such as tabayyun (clarification), amar ma’ruf nahi munkar (enjoining good and forbidding evil), and the prohibition of spreading false information (slander). Islam firmly encourages its followers to be critical, selective, and responsible in receiving and disseminating information. The integration of Islamic values with digital literacy competencies can shape individuals who are not only technologically intelligent but also morally upright in the digital space. Therefore, the internalization of Islamic values in digital literacy practice is an effective and holistic strategy in minimizing the spread of hoaxes on social media.

This research aims to develop an Android-based boarding house search application that can provide boarding house information quickly, accurately, and easily accessed by the public, especially students and migrant workers. The research employed a Research and Development (R&D) method, encompassing user needs analysis, system design, application development, implementation, and system testing. The application is designed with key features such as searching for boarding houses based on location, price, facilities, and room availability, making it easier for users to make choices based on their needs. Furthermore, the application also provides features for boarding house owners to manage and promote their properties digitally. The application development process was conducted using the Android Studio platform with an integrated database to support real-time information management. System testing was conducted using the Black Box Testing method to ensure all application functions run according to user needs. The results show that the developed application can improve the efficiency of the boarding house search process, accelerate information access, and facilitate boarding house owners in promoting and managing property data. Therefore, this application is expected to be an effective digital solution to support mobile-based housing search services.

This research aims to develop a web-based Attendance Monitoring System for CPNS Latsar Training Participants using the Laravel and Filament framework at the University of Jambi. The research method used is Research and Development (R&D) with the Software Development Life Cycle (SDLC) Waterfall model, which includes the stages of needs analysis, design, Implementation, Testing, and Maintenance of the system. The results of the study show that the system successfully runs digital attendance features, real-time monitoring, and generates automatic reports with a test success rate of 100%. In addition, the results of the User Acceptance Testing (UAT) obtained a feasibility score of 92.8% in the category of "Very Feasible". These findings confirm that the developed system is able to help the attendance administration process, improve the ease of monitoring participants, and support the management of attendance data in a more structured and efficient manner. Thus, this web-based monitoring system can be an innovative solution in supporting the effectiveness of the Implementation of CPNS Latsar Training within the University of Jambi.

The development of information technology and the internet has increased the use of online marketplaces as sources of transaction and information, including in the used vehicle sector. OLX provides vehicle information such as price, brand, year, fuel type, mileage, and seller location, but the data is presented individually, making overall market analysis difficult. This study aims to design a used car market analysis dashboard based on OLX advertisement data in the Greater Jakarta area using a Business Intelligence (BI) approach. Data were collected through web scraping and processed through data cleaning to improve quality. Market segmentation was conducted using the K-Means Clustering method based on vehicle price, year, and mileage. A Star Schema analytical database was implemented to support data management and visualization. User information needs were identified through questionnaires to determine Measures and Key Performance Indicators (KPIs). The dashboard was developed using Microsoft Power BI and features interactive visualizations, including KPI Cards, Bar Charts, Line Charts, and Pie Charts. Results show that the dashboard presents market information in a structured and informative manner, including vehicle counts, average prices, market trends, brand and location distributions, and segmentation results. Black Box Testing confirmed that all dashboard functions operated as expected, supporting faster and more effective data-driven decision making.

Unpredictable changes in weather conditions have increased the need for real-time weather monitoring systems. This study aims to implement an Internet of Things (IoT)-based adaptive weather monitoring and alarm system by utilizing JSON Web API as a weather data source. This system is built using NodeMCU ESP8266 as the main microcontroller connected to the OpenWeatherMap API service via an internet network. The weather data obtained includes temperature, humidity, and weather conditions which are then displayed on the MAX7219 Matrix monitoring and display website in real-time. In addition, this system is equipped with an adaptive alarm feature that can be controlled through the website so that users can set alarms according to their needs. The research method used is an experimental method with a descriptive approach through the stages of system design, hardware and software implementation, and system testing. Based on the test results, the system successfully displays weather information in real-time and runs automatic alarms according to user settings. With this system, users can obtain weather information and time reminders more effectively, practically, and efficiently.

The increasing complexity of urban transportation systems demands intelligent and measurable navigation methods. Medan City, the capital of North Sumatra Province, has a dense road network with multiple route options that often confuse road users. Dijkstra's Algorithm, developed by Edsger Wybe Dijkstra in 1959, is a greedy-based computational approach proven effective for solving the shortest path problem on non-negative weighted graphs. This study applies Dijkstra's Algorithm to determine the shortest route from Medan Railway Station to Universitas Negeri Medan (UNIMED). The road network was modeled as an undirected weighted graph with 15 nodes and 16 edges, where edge weights represent actual road distances measured via Google Maps. The graph has a density of 0.152, confirming its sparse graph characteristic. Three alternative routes were identified and analyzed. The algorithm was implemented in Python 3 using the heapq module as a priority queue. Results show that the optimal route is A → B → C → E → F → M → N → O via Jl. M.T. Haryono, Jl. Aipda KS Tubun, Jl. Madong Lubis, and Jl. Prof. H.M. Yamin, with a total distance of 6.64 km. This achieves 99.1% accuracy compared to Google Maps, with a deviation of only 0.06 km. The optimal route is 6.25% more efficient than Alternative Route 1 (7.30 km) and 11.9% more efficient than Alternative Route 2 (7.54 km). The algorithm executes in under 1 millisecond with time complexity O((V+E) log V). These findings confirm Dijkstra's Algorithm as highly effective for medium-scale urban road network optimization.

The rapid digitalization in Indonesia, reaching 180 million active social media users, has not been accompanied by adequate security system resilience, thereby triggering massive data breach risks. This study aims to analyze the privacy navigation mechanisms of the digital society as an instrument for mitigating information leaks. The method used is descriptive qualitative with a literature study (library research) approach, which examines primary and secondary literature related to regulations, digital behavior, and user psychological factors. The research findings indicate that privacy navigation in the digital era has not operated optimally due to the dominance of social existence needs, which triggers the privacy paradox phenomenon. Although users possess knowledge regarding cyber risks, the desire for social validation through self-disclosure often overrides technical protection logic. The practice of using secondary accounts (second accounts) was found to be a form of manual navigation, yet its effectiveness remains dependent on individual digital literacy. The implications of this research emphasize that mitigating information leaks requires the integration of critical user awareness, platform governance transparency, and consistent law enforcement through the PDP Law. Digital awareness must transform into reflexive protective behavior to maintain informational sovereignty in cyberspace.  

The rapid development of social media, particularly Twitter, has given rise to a new form of social violence known as cyberbullying. This study aims to explore the phenomenon of cyberbullying on Twitter using Ulrich Beck's Risk Society Theory as an analytical framework. The research approach used is a literature review. This study perceives cyberbullying on Twitter as a modern, systemic risk, shaped by anonymity, cancel culture, and the individualization of risk. It acknowledges that Twitter's structural features, such as pseudonymous accounts and the rapid dissemination of information, exacerbate the potential for cyberbullying, while simultaneously positioning individual users as both victims and potential perpetrators of digital violence. These findings reinforce Beck's thesis that risks in advanced modernity are self-produced, institutionally distributed, and difficult to regulate, clearly reflected in the uncontrolled spread of cyberbullying in digital public spaces.

This study is motivated by the dynamic changes in digital consumer behavior in e-commerce, particularly in the purchase of electronic products through the Tokopedia platform. The study aims to analyze and synthesize the influence of online reviews and product ratings on purchase decisions using a systematic literature review approach. The method involves a comprehensive examination of global and local scientific literature, with a focus on peer-reviewed journals and empirical studies published between 2021 and 2026. The findings indicate that online reviews and product ratings are capable of reducing consumer uncertainty as well as the functional risks associated with electronic products. Empirical evidence over the past decade suggests that high ratings can build initial confidence in brand quality, while detailed reviews provide crucial technical validation for potential buyers. Overall, these two indicators work synergistically to strengthen consumer trust and serve as key determinants in the final stage of the purchasing decision. The implications suggest that e-commerce platforms and sellers need to prioritize the management of user-generated content and maintain transparency in reputation to remain competitive in a market increasingly reliant on the credibility of online information.

This study aims to examine the influence of trust on the perception of transaction security in the use of online shopping applications among millennials. The development of digital technology and the increasing use of online shopping applications have influenced how users assess security risks, personal data protection, and the reliability of transaction systems. This study employs a literature review method by examining relevant previous studies on trust, transaction security, digital risk, and user experience in online shopping. The findings indicate that user trust plays an important role in shaping perceptions of transaction security. Such trust is influenced by the platform’s ability to protect personal data, provide secure payment systems, and ensure smooth transaction processes. The higher the level of user trust in system security, the greater their tendency to use online shopping applications for transactions. Therefore, trust and transaction security are important factors in increasing millennials’ interest and comfort in online shopping.

This study aims to analyze the implementation of the Bravo PUPR Online attendance system in improving the work discipline of Civil Servants (ASN) at the National Road Implementation Center of East Nusa Tenggara. The research focuses on punctuality of attendance, consistency in fulfilling working hours, task completion, compliance with attendance procedures, alignment between recorded data and actual conditions, and acceptance of consequences for violations. The study employs a qualitative approach with data collection techniques including observation, documentation, and interviews with leaders, system operators, and ASN as direct users. The results indicate that the implementation of the Bravo PUPR Online attendance system has improved administrative order in attendance and increased ASN awareness of time discipline. However, work discipline has not been fully optimal, as several issues remain, such as inconsistent attendance, suboptimal fulfillment of working hours, and discrepancies between attendance data and actual field conditions. In addition, technical constraints such as internet connectivity and GPS accuracy, as well as behavioral factors like negligence and lack of supervision, also affect system effectiveness. In terms of compliance, the Bravo system integrated with e-HRM is considered effective in detecting violations and enforcing strict consequences, ranging from warnings to administrative sanctions. This demonstrates that the attendance system functions not only as a recording tool but also as an instrument for monitoring discipline.