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of Higher Education Dharma. When the functions of instructors and students become an integral part of the activity. It is believed that through participation in PKM (Community Service activities), lecturers, students, and community members will work together in harmony to raise awareness of the unique needs of the community. The goal of the government, both local, sub-district, and village governments, is to ensure that all citizens are treated fairly when applying and receiving population documents through the implementation of the Population Administration Service system. Observation, interviews, and documentation are the main tools to collect information in this qualitative descriptive research method. Population administration services based on the principles of good governance are very important to improve the quality of public services. This is driven by the need for public service providers in population administration services that show good governance, as well as people's aspirations for quality public services in this era of decentralization.

Public service is a key focus for the government in improving the quality of life of the community. The implementation of e-government is the government's effort to increase the efficiency, transparency, and accessibility of public services through the utilization of information and communication technology. The Department of Population and Civil Registration (Disdukcapil) of Padang City has implemented an online service innovation called SIRANCAK to facilitate the community in accessing population administration services. However, there are still several obstacles such as lack of socialization, uncertainty in procedures, and lack of public understanding in using the SIRANCAK online service system. This study aims to analyze the reliability, responsiveness, and assurance of the services provided by the SIRANCAK online service, as well as provide recommendations to improve the quality of public services at the Disdukcapil of Padang City.

The rapid development of information and communication technology allows society to access various information needed in daily life. The Law of the Republic of Indonesia Number 23 of 2006 concerning population administration serves as an important element in population management. Population documents are issued by official institutions and have legal legitimacy as valid evidence. The method used in this research regarding public sentiment towards e-ID card services is the survey method, which aims to collect data from a large population using a smaller sample. The steps or processes in this research using the SVM method consist of case folding, cleaning, tokenizing, normalization, stopword removal, and stemming. Based on the classification of 150 test data using SVM, the number of positive sentiments recorded is 110 opinions, while negative sentiments recorded are 40 opinions.

A death certificate is proof of a person's death, but in its implementation there are still several problems, including that there are still people who have died but are included in the permanent voter list for the 2024 election and there are falsification of death certificates. The aim of this research is to find out and analyze the effectiveness of the death certificate recording program in the population and civil registration services of South Tangerang City. The method used in this research is a qualitative approach with descriptive methods. The results of the research show that target accuracy is said to be optimal, because people already know and receive death certificate registration services. The program socialization indicators are not yet optimal, because there are still people in the South Tangerang City area who do not know how important it is to take care of population administration, especially death certificates, due to the lack of socialization by the population and civil registration services. In terms of indicators of achieving program objectives, there are still people who have not registered death certificates even though they are aware of the existence of the death certificate registration program. In terms of monitoring indicators, the program has not gone well in its implementation because it was found that people had not registered death certificates, this is because the supervision carried out by the population and civil registration services did not reach enough and was not evenly distributed to all communities in South Tangerang City.

Digital transformation is a shift from traditional (manual) working methods to more modern and efficient ways of utilizing technology. This study aims to describe the digital transformation process in population administration services and the supporting and inhibiting factors in Banyuwangi Regency. The research method uses a qualitative approach. There are three data collection types: observation, interviews, and documentation. While the data analysis used is interactive. The results of the study show that the implementation of digital transformation in population administration services in Banyuwangi Regency has had a positive impact, especially in accelerating and facilitating access to services. Despite facing challenges such as limited technology, digital literacy, and human resource readiness, the government has taken strategic steps to overcome them. Continued infrastructure support and education programs are the key to success.    

Gojek is a company operating in the transportation sector, Gojek's head office is in Jakarta, Indonesia. Gojek was founded by Nadiem Makarim, an Indonesian citizen who graduated with a Master of Business Administration from Harvard Business School. The scope of this research was carried out on consumers who use Gojek services in the Surakarta area. The aim of this research is to analyze the significance of the influence of price, service and promotion on consumer purchasing decisions for Gojek customers in Surakarta. This research is a survey. This type of data uses quantitative data. The data source uses primary data. The population in this research are all consumers who use Gojek services in Surakarta. The number of samples used in this research was 110 people. The sampling technique uses purposive sampling. The data collection technique uses a questionnaire. Data analysis uses descriptive analysis, multiple linear regression test, t test, F test and coefficient of determination test. The research results show that price has no significant effect on consumer purchasing decisions for Gojek customers in Surakarta, service has a significant effect on purchasing decisions in Surakarta and promotions have a significant effect on purchasing decisions for Gojek customers in Surakarta.    

Population administration services in general have not been able to provide satisfaction to the community using population services, for various reasons that are not acceptable to the community, so a form of service that is easy and can be accessed by the community is needed without having to come to the population service center, therefore a comprehensive service is needed. online with the” Pak Kades Mantap” population service program, which is supported by employee competence so that people can get population documents easily and fast. The sample collection technique used is the incidental technique. The data analysis used in this research is qualitative and quantitative analysis. This type of research uses the explanatory type. This shows that the higher the quality of service and competency of the employees, the higher the satisfaction with the population service "Pak Kades Mantap" at the Rejosari Village Office, Kangkung District, Kendal Regency

In Indonesia, there are still many residents who still lack understanding of the administration of population administration. This research aims to examine the population administration management system in Alun-Alun Contong Village, Surabaya. With a focus on the implementation of digital information technology in population data management. The research methods used include direct observation and interviews with village officials. The results showed that Alun-Alun Contong Village has implemented a digitalization system through the Klampid New Generation (KNG) application, which makes it easier for residents to take care of population documents. However, there are still obstacles such as the lack of socialization to the community and limited access to technology for some residents. The conclusion of this research is that there is a need for increased socialization, training for village officials, and improved technological infrastructure to support a more efficient and inclusive administrative system. This research is expected to be a reference for local governments in an effort to improve the quality of population administration services in urban village areas

Surabaya, one of the major cities in Indonesia, has shown progress in the implementation of e-government, particularly in the field of population services. The Surabaya City Government has developed the Klampid New Generation application to make it easier for the community to manage population administration online. The implementation of e-government in Surabaya is based on regional regulations that provide a strong legal basis for developing digital population services. The development of the Klampid New Generation application is a manifestation of the Surabaya City Government's commitment to realizing digital transformation in the field of population administration.

In the current era of the industrial revolution, Indonesia has also developed information technology which has an important and fundamental role, both for society and the government. This study discusses the application of digital marketing strategies and the role of management information systems in population administration services in Petemanon Village. Living in an all-digital way encourages the Surabaya City Population and Civil Registration Office to present innovations in the use of information technology in the form of web-based public service information systems. The innovation of a website-based public service information system offers many conveniences supported by the implementation of digital marketing strategies through Instagram. The research method used is descriptive research whose data is obtained from observation and documentation. Based on the results of the discussion, it was found that the implementation of digital marketing strategies and management information systems has an important role in assisting the implementation of population administration registration.

In order to create an orderly society in terms of population administration and ensure the sustainability of national population data, the government is responsible for providing complete and clear population data. It is expected that government officials across Indonesia, particularly in Batam City, deliver high-quality public services in accordance with Standard Operating Procedures (SOPs) and public expectations. However, there are still areas for improvement in public services, especially in Batam. This research aims to critically analyze the quality of e-KTP services at the Sei Beduk sub-district in Batam City, focusing on the infrastructure and procedural challenges that impact service delivery. A qualitative descriptive approach was used in this study. Data was collected, reduced to relevant findings, and presented narratively. The results indicate that the service quality in the Sei Beduk sub-district is generally good, with services facilitating e-KTP issuance. However, the process is often delayed due to issues such as the absence of stamps from the central office. Employee discipline is another challenge, as some staff members still fail to adhere to working hours. Additionally, the sub-district office is equipped with only one recording device, which significantly hampers the efficiency and quality of the service. These infrastructural and procedural challenges must be addressed to improve the overall quality of e-KTP services in the region.

Implementation of Klampid New Generation (KNG) as an innovation in population administration services in the city of Surabaya. KNG is an online website that facilitates the management of population documents online, such as ID cards, family cards, birth certificates, and others. Through the Internship and Independent Study Certificate (MSIB) program, researchers were directly involved as Population Administration Service Assistants at the Surabaya City Village Office. Observations and active participation were carried out to collect primary data from village officials and the community. The research results show that although KNG is intended to facilitate independent document management, many residents still prefer to use village office services. This is due to a lack of socialization and public understanding about the use of KNG. In addition, there are also obstacles such as limited facilities and infrastructure in the village office that can hinder service performance. This research recommends the need for more intensive socialization and assistance to the community, as well as improving facilities at the village office to optimize the implementation of KNG in creating better population administration order in the city of Surabaya.

One important aspect in the orderly and orderly administration of government is population administration. However, there are still problems related to irregularities in population administration, such as the existence of population documents that are incomplete or do not correspond to actual current conditions. To overcome this, the Population and Civil Registration Service of the City of Surabaya created an innovative Kalimasada Program (Environmentally Aware Population Administration Area). Medokan Semampir Subdistrict is participating in implementing the Kalimasada program which aims to improve the quality of population administration services and create an orderly population administration for citizens. This program involves outreach activities, data collection, population administration services, field surveys, as well as evaluation and monitoring. The results of the Kalimasada program in Medokan Semampir Subdistrict include increasing public awareness, updating population data, increasing the number of ownership of population documents, improving the quality of population administration services, and active community involvement. Thus, the Kalimasada program has proven to be effective in realizing orderly population administration in Medokan Semampir Village.

Population administration in Indonesia involves managing various aspects such as birth, marriage, death and identity. These records ensure legal identity and facilitate access to public services. In Sikka district, there is a significant shortage of birth certificates and marriage certificates with 52.83% of the population not having birth certificates by 2023 and 46.40% of married couples not having marriage certificates. This Policy Paper aims to achieve birth certificate and marriage certificate registration coverage in Sikka District by 2024 and develop policy recommendations to improve coverage. A quantitative approach is used to analyze the percentage of birth certificate and marriage certificate processing in 2023. In-depth interviews with civil registration officers and residents to identify challenges and perceptions related to the registration process were also conducted. The results of the analysis show that there is a significant gap in the ownership of birth certificates and marriage certificates in various sub-districts in Sikka district with contributing factors including many people not realizing the importance and benefits of having these documents, remote areas facing difficulties accessing civil registration services, the cost of going to the civil registry office is high and traditional/customary practices over legal documentation. To address this, the policy recommendations are the Sikka Regent Decree on the ASANTT application follow-up work plan and establishing mobile registration units and increasing the number of registration offices in remote areas.    

As an organizing element, the government is obliged to carry out population administration affairs which is an important aspect of government governance which aims to ensure accurate and valid identifiation for every resident. With the enactment of law number 24 of 2013 concerning amendments to law number 23 of 2006 concerning population administration, it aims to improve and perfect regulations related to populations administration, with a focus on improving services to the community. The formulation of the problem in this research is: (1) How is the function of the district government regulated in carrying out population administration affairs? (2) To what extent is the implementation of the district governments function in carrying out population administration affairs in Kupang district ? The research used in this writing is normative juridical research and is supported by empirical juridical research. The results of this research show : (1) how the functions of the district government are regulated in carrying out population administration, standard operating procedures, and ownership of population documents. (2) to what extent is the implementation of the district governments function in carrying out population administration affairs in Kupang district, which includes : service system, form of service and factors that become obstacles : inadequate facilities and infrastructure, low human resource, and still minimal budget.

The KALIMASADA program is an abbreviation for Adminduk Aware Community Environmental Area. This program is present as one of the efforts made by the Population and Civil Registration Service of the City of Surabaya to increase the awareness of the people of Surabaya City regarding Population Administration. This program is implemented in every sub-district of Surabaya City, supported by the Head of RT/RW, KSH, and MSIB 6 Internship Students as service assistants who go directly to the field (pick up the ball) to provide convenience for the community in managing population administration optimally. By implementing the KALIMASADA program, it is hoped that the public will understand the importance of population administration which is carried out free of charge without any charges. The implementation of the KALIMASADA Jemput Bola adminduk program uses the observation method by observing objects directly during the assignment period in Rangkah Village, Surabaya City. The results of this activity can show that the role of MSIB 6 students as Companion of Population Administration Services has a significant influence in increasing public awareness of the importance of population administration in today's masses. Apart from that, MSIB 6 students also play a very important role for the community in making it easier to manage population administration files. quickly and efficiently

Public services are a series of activities carried out to meet the community's needs for goods, services and administrative services in accordance with statutory regulations. Population administration, as part of public services, has an important role in the survival of society. Law Number 23 of 2006 concerning Population Administration emphasizes the importance of population administration services, which include processing population documents such as Kartu Identitas Anak (KIA), Kartu Tanda Penduduk (KTP), and Kartu Keluarga (KK). In the city of Surabaya, population administration is carried out through the Population and Civil Registration Service and sub-district offices, for example in Rungkut Kidul Sub-District there are problems such as a lack of awareness among residents of the importance of complete population data. The Kalimasada program innovation is the government's effort to overcome this problem. Thus, through the Kalimasada program innovation, it is hoped that the people of Rungkut Kidul Village will become more aware of the importance of population administration and maintaining the orderliness of their population documents.

The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in every patient. Service quality has a positive and significant relationship with the level of patient satisfaction that cannot be denied. By showing the high and low level of patient satisfaction is influenced by the high and low quality of service provided. Service quality starts from patient needs and ends at patient expectations. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the services of their choice, but if patients are dissatisfied they will tell others twice as great about their bad experiences. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the analysis of the quality of hospital administration services on patient satisfaction in the outpatient installation unit at the Hospital. This study uses an analytical observational design based on crosssectional, quantitative analysis. The population in this study were 10444 patients. The sampling technique used Accidental sampling, with a sample of 100 samples. The instrument in this study was a questionnaire, the data analysis used was simple linear regression. This study shows that all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Emphaty) together have a positive influence on the quality of service of hospital administrative personnel on patient satisfaction in the outpatient installation unit at the Hospital.

As an embodiment of e-government the Directorate General of Population and Civil Registration of the Ministry of Home Affairs launched the e-Office system, this system was built to improve the quality of public services in terms of correspondence, communication between regions online or digitally, in its implementation there are various problems from the provider side Such services include long bureaucratic processes. The aim of this research is to analyze how Atandie e-Office is implemented at the Directorate General of Dukcapil, Ministry of Home Affairs. The research method used is descriptive with a qualitative approach and data collection techniques through interviews and observation. This research uses indicators of e-government implementation according to Indrajit (2005:13). The results of this research show that content development has been carried out for e-Office development since 2021-2022 and there will still be final development in 2023, competency building training that has already been carried out, The connectivity of the infrastructure provided is sufficient as seen from the large server capacity provided, but we still have to add a backup server, cyber laws, the legal regulations underlying e-Office are quite strong with Minister of Home Affairs Regulation N0.7 of 2019 concerning Online Population Administration Services, citizen interfaces Staff procurement is carried out approximately once a year in two ways, capital in terms of the budget applied for the construction and development of e-Office is sufficient.

Quality is one of the important elements in every health service. Therefore, in providing health services for the community, health service providers must always maintain the quality of services provided. The purpose to be achieved in this study is to analyze the factors that affect the quality of health services on patient satisfaction of the General Polyclinic at Bethesda Gunungsitoli General Hospital. This type of research uses a descriptive analytical survey with a cross sectional design. The population in this study was all patients who came for outpatient treatment at the General Polyclinic at Bethesda General Hospital Gunungsitoli approximately 2235 visits to take smpel using the Accidental sampling method.While the sample amounted to 100 people. Data analysis was carried out by univariate, bivariate and multivariate analysis. Based on the results of  the chi-square  test, it is known that the incidence of hypotension affects  Tangible, Responsiveness, Reliability, Assurance and Empahaty  p = 0.000, meaning that there is Tangible, Responsiveness, Reliability, Assurance and Empahaty to patient satisfaction. From the results of multivariate analysis, it is known that the most influential variable in this study is the Responsiveness variable with an OR value of 15,104. The conclusion in this study is that responsiveness is the dominant factor affecting patient satisfaction at the General Polyclinic at Bethesda General Hospital Gunungsitoli. To be able to improve the quality of services that must be improved, especially security and comfort guarantees for patients such as: completing patient administration, responding quickly to patient complaints, providing drugs quickly and precisely, providing information and quick response in handling patients to be improved to create a patient satisfaction that becomes patient satisfaction at the General Polyclinic at Bethesda General Hospital Gunungsitoli.