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Bandara Tjilik Riwut Palangka Raya merupakan bandara tempat dilaksanakan penelitian ini. Sisi udara merupakan bagian vital yang harus terus mendapatkan pengawasan untuk setiap pergerakan kendaraan yang beroperasi di sisi udara agar berjalan dengan lancar untuk meningkatkan keselamatan penerbangan. Pengawasan ini merupakan tugas dari petugas Apron Movement Control (AMC). Tujuan penelitian ini untuk mengetahui unit Apron Movement Control dalam pengawasan pergerakan kendaraan di sisi udara, serta pelanggaran apa yang sering terjadi dan sanksi apa yang diberikan terhadap pelanggaran pengguna kendaraan di sisi udara, dan kendala yang pernah dihadapi dalam melakukan tugas pengawasan pergerakan kendaraan di sisi udara. Penelitian ini menggunakan metode pendekatan kualitatif dikarenakan peneliti melakukan observasi secara langsung. Dimana peneliti ini meneliti analisis peran unit Apron Movement Control Dalam Pengawasan Pergerakan Kendaraan Di Sisi Udara Untuk Meningkatkan Keselamatan Penerbangan Di Bandar Udara Tjilik Riwut Palangka Raya. Penelitian ini menggunakan teknik pengumpulan data dengan observasi, wawancara dengan tiga marasumber petugas Apron Movement Control dan dokumentasi. Hasil dari penelitian ini membuktikan bahwa dalam melaksanakan tugas pengawasan terhadap pergerakan kendaraan di sisi udara untuk meningkatkan keselamatan penerbangan oleh petugas AMC sudah cukup baik, dengan mengikuti SOP yang sudah ditetapkan serta melakukan peneguran dan penindakan tegas bagi setiap pengguna kendaraan yang beroperasi di sisi udara yang melanggar aturan. Namun dalam hal ini tidak adanya CCTV yang mengarah langsung ke sisi udara sehingga dapat di pantau langsung dari ruangan AMC untuk melihat pergerakan kendaraan di sisi udara secara langsung masih menjadi kendala yang sampai saat ini masih dihadapi oleh petugas AMC.

In the era of globalization, good service in accordance with expectations can provide satisfaction for passengers because service quality has a close relationship with passenger satisfaction. In general, the level of passenger satisfaction depends on the quality of service received. Various ways are done to be able to attract the hearts of passengers to feel satisfied with what they expect. The purpose of this study was to find out whether service excellence has an effect on Citilink airline passenger satisfaction. This study used quantitative methods, with data collection techniques using questionnaires. Questionnaires were distributed to passengers who had experienced Citilink airline services at El Tari Kupang International Airport. The respondents of this research were 100 respondents. In this study using the SPSS application to process data, this research uses Simple Linear Regression. The results of hypothesis testing show that Ho is rejected and Ha is accepted with a significant value (sig) of 0.000 and a calculated T value of 8.700. Because the sig value is 0.000 <0.05 and the calculated T value is 8.700 > 1984 T table, it means that there is an influence between variable X on variable Y. The results of simple linear regression analysis show that the magnitude of the influence of variable X excellent service on variable Y is passenger satisfaction of 43, 6% while the other 56.4% is influenced by other factors outside the X variable (excellent service).

Safety in the aviation world is the responsibility of the Avsec unit which is in charge of checking passengers and passenger luggage. Negligence of Avsec officers in carrying out their duties can endanger flights. There was a dangerous action that occurred at Sultan Babullah Ternate Airport, where the X-RAY machine at SCP1 at the airport was found to be unattended by officers properly on August 12, 2022.This causes all passengers' luggage to be completely unchecked. This study aims to determine the supervision carried out by the Aviation Security unit in maintaining flight security and safety by applying Standard Operating Procedures (SOP) at the Security Check Point (SCP) at Sultan Babullah Ternate Airport and the obstacles it faces. This research is qualitative with primary and secondary data. Primary data are obtained from interviews and observations, while secondary data are obtained from documentation. This research was carried out at the Aviation Security unit at Sultan Babullah Airport Ternate and carried out in April 2023. The result of this study is that surveillance on SCP 1 is carried out by supervising passengers and their luggage where the passengers will go to the limited security area or check-in area. This supervision is carried out because the luggage that will be put on the plane is one of the main factors related to flight safety. Supervision must be carried out optimally because there are passengers carrying dangerous goods, these passengers must be directed to a special inspection room to be checked in detail while the obstacles in the application of Standard Operating Procedures at the Security Check Point (SCP) at Sultan Babullah Ternate Airport, namely there are still many passengers with high positions and high social status arbitrarily against flight rules or inspection rules. In addition, another obstacle is that there are officers who are negligent in carrying out the Standard Operating Procedure at the Security Check Point (SCP) at   Sultan Babullah Ternate Airport.

Personal hygiene merupakan aspek penting dalam kesehatan dan kesejahteraan individu, khususnya bagi anak-anak usia dini seperti siswa Taman Kanak-Kanak (TK). Kurangnya kesadaran dan pengetahuan tentang personal hygiene dapat menyebabkan berbagai masalah kesehatan. Penting dilakukan screening kebutuhan personal hygiene pada siswa TK. Tujuan kegiatan ini adalah meningkatkan kesadaran dan pengetahuan siswa, tentang pentingnya personal hygiene serta membangun kebiasaan kebersihan pribadi yang baik pada siswa TK Aisyiyah Kadipiro I Surakarta. Pada saat kegiatan, mengingat banyaknya jumlah siswa yang akan diperiksa, maka petugas yang terdiri 6 dosen dan 4 mahasiswa dibagi menjadi 3 kelompok kerja dengan pembagian sebagai berikut: 2 mahasiswa mengambil data TB dan BB; sisanya dijadikan 2 kelompok yang bertugas melakukan anamnesis dan pemeriksaan kesehatan. Hasil kegiatan diperoleh data bahwa jumlah siswa yang ikut serta dalam kegiatan adalah 103 siswa dengan rincian hasil sebagai berikut: 1) Kebersihan gigi dan mulut: sebanyak 39 siswa (38%) dalam kondisi gigi bersih (tidak terdapat caries gigi), dan 64 siswa (63%) memiliki caries gigi; 2) Kebersihan telinga: Sebanyak 61 siswa (60%) memiliki telinga bersih tanpa serumen, atau hanya sedikit serumen dan sebanyak 42 siswa (40%) ditemukan banyak kotoran telinga; 3) Kebersihan kuku: sebanyak 77 siswa (75%) kuku bersih dan pendek dan 26 siswa (25%) memiliki kuku kotor atau kuku panjang.

The background of this research is that the performance of field technical officers at the Animal Husbandry and Fisheries Service is still not optimal. The contributing factors are office facilities, work motivation and work discipline of Animal Health Technical Officers which also do not support performance implementation. Thus, the purpose of this study was to find out and describe office facilities, work motivation and work discipline on the performance of Animal Health Technical Officers. The method used is quantitative descriptive with the results of the study showing that office facilities have a positive and significant effect on the performance of Animal Health Technical officers. This means that if the office facilities increase, it will be followed by an increase in the performance of Animal Health Technical officers. work motivation has a positive and significant effect on the performance of Animal Health Technical officers. This means that if work motivation increases, it will be followed by an increase in the performance of Health Technical officers. Work discipline has a positive and significant effect on the performance of Animal Health Technical officers. This means that if work discipline increases, it will be followed by an increase in the performance of Animal Health Technical officers. Office facilities, work motivation and work discipline have a positive and significant effect on the performance of Animal Health Technical Officers. This means that if office facilities, work motivation and work discipline increase, it will be followed by an increase in the performance of Animal Health Technical officers

Management functions consist of planning, organizing, directing, and controlling. The obstacle that the researchers found was that aviation security officers were confused when dealing with passengers carrying liquids in unlabeled bottles. Therefore aviation security officers need to have the ability to carry out management functions in carrying out their duties and responsibilities to maintain aviation security and safety. The purpose of this study was to determine the implementation of the management function by aviation security officers at Juanda International Airport, Surabaya and to find out the obstacles faced and find solutions in carrying out management functions by aviation security officers at Juanda International Airport, Surabaya. This study used a qualitative method. The research was conducted at Juanda International Airport in Surabaya which was held in May-June 2023. The data collection techniques used were observation, interviews and documentation. To test the validity of the data used by researchers, namely triangulation of sources and triangulation of techniques. Data analysis used is data reduction, data presentation, and conclusions. The results of the study show that aviation security officers carry out management functions including: (1) planning (planning) including objectives, duties and responsibilities of aviation security officers; (2) organizing (organizing) includes human resources, division of tasks, facilities and infrastructure; (3) directing includes communication, development, and guidance; (4) supervision (controlling) includes direct supervision and provision of motivation. The obstacles faced include the lack of aviation security officers at Juanda International Airport in Surabaya, aviation security officers who lack updates regarding the latest SOPs, aviation security officers face the character of passengers. While the solution is that several tasks can be handled by one aviation security officer in multiple ways, refreshing and the supervisor providing information regarding the latest SOP, providing the latest information to passengers.

Indonesia ranks ninth in the world with more than 15.5% of newborns experiencing LBW annually. The purpose of this study is to explain the role of MCH officers in early detection of LBW in pregnantwomen at the Poasia Health Center. This type of research is a qualitative study with a phenomenological approach. The informant determination technique was carried out by purposive sampling. Data collection used interviews and observations with research informants, namely 2 MCH officers and 2 pregnant women who had their pregnancies checked at the Poasia Health Center. pregnant at risk of LBW or not. As well as meeting ANC standards, however, the knowledge possessed by pregnant women who check their pregnancies at the Poasia Health Center is still lacking because pregnant women do not receive counseling related to LBW from KIA officers.

This study aims to find out how the implementation of occupational safety and health (K3) for Wings Air airline cargo officers by PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharudin Airport, Sumbawa and to find out how efforts to maintain the implementation of occupational safety and health (K3) for Wings Air airline cargo officers by PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharudin Airport, Sumbawa The research design uses a qualitative research approach, namely research used to examine the condition of scientific objects where a researcher is the key instrument. From the results of the research that the author has done, that is, every company, especially those with high-risk interactions, must have a standard operating procedure (SOP), and every officer must receive monitoring at work to use personal protective equipment (PPE) in accordance with the procedure, then from the level of awareness of each Each officer already has an awareness of the risks of their work and every time they start or when they are finished, a briefing is carried out to remind them of the risks and hazards at work. and in an effort to maintain the implementation of OSH, training is usually carried out once a year, then for steps to anticipate hazards, officers usually double-check before and after use, and for each officer to have concern for work risks, for example, by reminding one another the other at work.

The Terminal Service Officer, or better known as the Terminal Inspection Service, is a work unit tasked with supervising all facilities in the Land Side area of the airport, curb/sidewalk, parking area and terminal building. Before the airport operates, the Terminal Service Officer ensures or checks in advance whether all facilities are ready to operate or not, if one of these facilities is not ready, it will affect the operational processes of El Tari Kupang International Airport and can also pose a risk to the performance of TSO officers. . The purpose of this research is to find out the performance and efforts of Terminal Service Officers in resolving obstacles to facility monitoring at El Tari Kupang International Airport. This study used a qualitative descriptive method using data from interviews with 3 Terminal Service Officers, observation and documentation. The data analysis technique used in this study is data reduction, data presentation and drawing conclusions. Based on the results of this study, Terminal Service Officers (TSO) have duties and responsibilities that are in accordance with Standard Operating Procedures including facilities that are the responsibility of Terminal Service Officers, especially the land side area, passenger terminal and departure/arrival area, carry out routine checks supporting facilities to keep them operating properly. If in carrying out the supervision there is a damaged facility, it will be immediately coordinated with the unit concerned and repaired immediately.

On Time Performance is very important for the image of an airline company. The performance of boarding gate officers is one of main factors in creating On Time Performance during the brading process it is also necessary to have quality human resource support god service to passangers. Gate officers must be careful and coordinae with other staff in carrying out boarding. Analysis of the performance of gate officers in achieving an On Time Performance flight based on performance indicators. To analyze the data in this study using descriptive qualitative methods. Reserch data collection was carried out by means of interviews, observation, documentation and literature studies in the boarding gate work unit area of PT Kokapura Jenderal Ahmad Yani Airport, Semarang. The result of this study are the performance of boarding gate officers who are quite good at providing boarding services to passanger. Boarding gate officers carry out boarding activities in accordance with the Standart Operational Procedure (SOP) that applies to each airline handled by PT Kokapura Ahmad Yani. The obstacle experienced by gate officers was the lack of information regarding flight delays, however, gate officers were able to overcome these obstacles bycoordinating and updating every 10 minutes with operational staff regarding the condition of the aircraft to be boarded.

Aviation Security officers play an important role in carrying out inspections to maintain the security and safety of prospective passengers. This study aims to determine the application of inspection procedures in the new adaptation era and to analyze the performance of Aviation Security (AVSEC) officers in the new normal adaptation era at Lede Kalumbang Airport. This study uses a qualitative approach with data collection techniques using participant observation, structured interviews, and documentation collected from relevant informants when the writer went into the field. The results of this study indicate that the inspection procedure in the new normal adaptation era is the same as the previous examination but there are additional checks or rules such as passengers must wear masks, maintain a minimum distance of 1 meter and examine health documents for passengers who will travel. And the performance of Aviation Security personnel at Lede Kalumbang Airport is in accordance with the SOP set at Lede Kalumbang Airport.

Yogyakarta International Airport is a replacement for Adiscipto Airport which is considered unable to accommodate many passengers so that a larger airport is built, it can have an influence on the performance of aviation security personnel on the supervision and security of passengers so that security and guarding of passengers at the airport terminal can be maintained from people who commit violations or acts against the law in the airport environment. The research that researchers use is a study using qualitative methods using data collection techniques of observation, interviews, literature studies and documentation, analysis techniques using data reduction, data presentation, conclusion drawing and validity testing using triangulation. Based on the quality of officers able to carry out supervisory duties, the quantity of officers is in accordance with the needs because it is assisted by CCTV and helps each other to back up, the timeliness of officers must arrive on time because there is a briefing, for the effectiveness of the load is sufficient depending on the officer, it needs supervision from the company and officers know for areas that must be guarded and officers will coordinate with related parties for guarding there are inspection lanes, WTMD, HHMD, checkpoints and Sageway, HT, and patrol cars for patrols. The performance of Aviation Security officers in conducting surveillance & passenger security is good according to applicable regulations which are used as the basis for performing duties at airports and the readiness of officers in conducting surveillance & passenger security at Yogyakarta International Airport aviation security officers already have and use adequate facilities in conducting surveillance and passenger security.

Apron Movement Control (AMC) officers when operating must maximize existing facilities so that there are additional facilities that are lacking in the AMC unit. This study aims to find out what types of work facilities must be available to assist the operation of iApron Movement Control officers at Abdulrachmani Salehi Malang Airport and to determine the availability of the number of facilities that must be available to assist the operation of Aproni Movement Control officers at Abdulrachmani Saleh Airport Malang. This study uses a qualitative and quantitative approach with data collection techniques using qualitative observation, structured interviews, and documentation while quantitative uses the AMC unit facility data form, and observations, which were collected from relevant informants when the writer went to the field. The results of this study indicate that the types of facilities that must be available in the operation of Apron Movement Control officers are Personal Protective Equipment (PPE), personal protective equipment in the form of safety vests, raincoats, hats, safety shoes, booth shoes, ear muffs & ear plugs, goggles anti uv where these facilities must be available in the AMC unit. These facilities are very important to assist officers. Facilities that are not available, such as safety shoes, booth shoes, ear muffs & ear plugs, anti-UV goggles that are not available and an insufficient number of ear muffs and ear plugs, this was responded to by the Chairman of AMC.

Provinsi Lampung memiliki sebuah bandara yang bernama Bandar Udara Radin Inten II. Keberhasilan kegiatan ground handling tentu mempunyai peranan penting hal ini lah yang menjadi tugas bagi PT. Gapura Angkasa sebagai salah satu perusahaan jasa ground handling yang melayani kegiatan ramp handling. Banyak risiko yang dihadapi oleh ramp dispatcher saat melaksanakan tugasnya. Tujuan dari penelitian ini untuk mengetahui bagaimana risiko dan faktor penyebab kecelakaan pada kegiatan ramp handling. Penelitian ini menggunakan metode kualitatif deskriptif, pengumpulan data dilakukan dengan observasi partisipatif, wawancara terstruktur dan dokumentasi. Dokumentasi yang digunakan berupa ramp activity checklist yang berlaku. Wawancara terstruktur dilakukan kepada narasumber Kepala Divisi Ramp Handling, petugas engineering, dan petugas divisi operation yang bertugas di Bandar Udara Radin Inten II Lampung. Keabsahan data kualitatif dengan metode triangulasi. Hasil dari penelitian ini terdapat beberapa risiko kecelakaan yang terkait dengan aktivitas ramp handling. Berupa terjepit atau terluka pada saat pemindahan kargo atau penumpang, dan paparan kebisingan yang berkepanjangan. Faktor-faktor yang berpotensi menimbulkan risiko terdapat petugas yang mengabaikan pentingnya alat pelindung diri seperti safety shoes, ear plug, safety cone, dan penggunaan peralatan GSE yang tepat.

  Abastrak, Salah satu permasalahan klasik di bandar udara yang dapat mengancam keselamatan penerbangan di wilayah bandar udara adalah gangguan dari hewan liar dan burung. Penelitian ini bertujuan untuk mengetahui analisis penerapan manajemen bahaya hewan liar dan burung dalam menunjang keselamatan penerbangan di Bandar Udara Internasional Hang Nadim Batam dan  mengidentifikasi bahaya dan hasil penilaian risiko yang ditimbulkan oleh adanya hewan liar dan burung dalam menunjang keselamatan penerbangan dengan metode HIRA di Bandar Udara Internasional Hang Nadim Batam. Penelitian ini menggunakan metode campuran (mix methods) dengan teknik deskriptif. Instrumen yang digunakan untuk mengumpulkan data penelitian adalah peneliti sendiri, observasi, wawancara, dan dokumentasi untuk menjawab rumusan pertanyaan penelitian. Peneliti melakukan analisis data dengan menggunakan teknik analisis data kualitatif dan kuantitatif.             Hasil penelitian ini menunjukkan bahwa penerapan manajemen bahaya hewan liar di Bandar Udara Internasional Hang Nadim sesuai dengan standar operasional prosedur (SOP) yaitu dengan melakukan inspeksi rutin pada pagi hari dan siang hari di area sisi udara. Jika terdapat sekumpulan burung dan hewan liar maka petugas apron movement control, safety dan PKP-PK segera melakukan pengusiran burung menggunakan unit kendaraan mobil masing-masing kemudian membunyikan sirine dan klakson mobil agar burung dan hewan liar pergi menjauh dari area sisi udara. Berdasarkan identifikasi tingkat risiko, dapat diketahui tingkat risiko risiko hewan liar monyet dikategori risiko sedang dan burung di kategori risiko ekstrem (sangat berbahaya), dengan menggunakan metode HIRA indeks risiko burung bangau memiliki tingkat risiko sedang (kuning) artinya  pengendalian risiko dan penerapan dilakukan manajemen bahaya hewan liar bertujuan untuk mengurangi bahaya hewan liar yang mengganggu pengoperasian penerbangan di Bandar Udara Internasional Hang Nadim.

Landasan pacu atau Runway memiliki peranan yang sangat penting sebagai bagian dari fasilitas di Bandar Udara karena merupakan tempat pesawat mendarat/landing dan lepas landas/take off yang berlangsung selama jam operasional bandar Udara sehingga perlu dilakukan pemeliharaan yang baik terhadap landasan. Adapun penelitian ini bertujuan untuk mengetahu mekanisme pemeliharan dan penyebab kerusakan runway, dan kendala yang dihadapi petugas saat melakukan pemeliharaan. Penelitian ini menggunakan metode penelitian kualitatif. Hasil penelitian menunjukan bahwa kegiatan pemeliharan  runway sangat berpengaruh terhadap kegiatan operasional keamanan dan keselamatan penerbangan. Kegiatan diawali dengan inspeksi petugas di runway yang kemudian dicatat dan dilaporkan kepada kepala kantor apabila ditemukan hal yang mengganggu keselamatan penerbangan akan ditindaklanjuti. Penyebab kerusakan di runway berasal dari air genangan yang dibiarkan lama, akar tanaman dan kesalahan teknis yang dilakukan oleh pilot Ketika pesawat berada di area runway. Kegiatan pemeliharan masih memiliki beberapa kendala berupa minimnya peralatan, cuaca dan aktifitas penerbangan yang padat.

Apron movement control personnel must have a license or competency certificate to prevent human error from occurring due to negligence of personnel at work. Drivers who drive GSE vehicles exceeding the maximum limit do not know the rules on the Air side, officers who do not wear vests when on the apron, and taxi way charie under repair. This study aims to determine the performance of Apron Movement Control (AMC) officers in supporting flight security and safety at Supadio Pontianak International Airport, to find out the obstacles encountered by Apron Movement Control (AMC) officers. In supporting flight safety and security at Supadio Pontianak Airport, and to find out the efforts made to improve the performance of AMC officers in supporting flight safety and security at Supadio Pontianak Airport. In conducting research, the author uses qualitative research methods, which aim to find, analyze and manage data obtained from direct events that occur in the field by understanding social interactions through interviews and observations. This research was conducted at PT. Angkasa Pura II (persero) Supadio Pontianak International Airport at the Apron Movement Control (AMC) Unit from 01 January 2023 to 30 January 2023. Data analysis techniques used in this study include: data reduction, data display and conclusions. The results of this study indicate that the AMC unit at Supadio Pontianak International Airport has been very good at supporting flight safety and security as seen from the personnel. Actions to overcome safety and security risks that are implemented in the work environment of the AMC unit are implemented by plotting parking stands and coordination with towers and GH. The obstacles encountered by the AMC unit included the lack of Apron Movement Control unit personnel, as well as the condition of Charlie's taxiway which had a slight crack which could result in accidents and incidents. Efforts are being made to improve the performance of AMC unit officers in supporting flight security and safety, namely by minimizing existing human resources so that they can run well and stay focused on the duties of each AMC unit personnel.

Penelitian ini bertujuan untuk mengidentifikasi faktor faktor yang mempengaruhi penyalahgunaan narkoba di lingkungan lapas, Metode penelitian yang digunakan adalah wawancara, Hasil penelitian menunjukkan bahwa faktor-faktor yang mempengaruhi penyalahgunaan narkoba di lingkungan Lapas adalah faktor internal, seperti adanya kecenderungan untuk mencoba-coba narkoba sebelum masuk penjara, dan faktor eksternal, seperti mudahnya mendapatkan narkoba di dalam Lapas dan adanya tekanan dari sesama narapidana. Selain itu, faktor lingkungan seperti kondisi kelebihan kapasitas Lapas dan kurangnya pengawasan oleh petugas Lapas juga mempengaruhi penyalahgunaan narkoba di lingkungan Lapas. Penelitian ini memberikan rekomendasi bagi pihak Lapas untuk meningkatkan pengawasan terhadap penghuni Lapas, termasuk pencegahan masuknya narkoba ke dalam Lapas dan memberikan pendampingan serta rehabilitasi bagi penghuni Lapas yang sudah terjerat penyalahgunaan narkoba. Selain itu, diperlukan peningkatan kapasitas Lapas sehingga dapat menampung jumlah narapidana sesuai dengan kapasitasnya, serta peningkatan kualitas pengawasan dan pelayanan petugas Lapas.

Efforts to prevent dengue fever by controlling the transmission of dengue fever virus by eradicating dengue mosquito vectors with the implementation of 3 M where the role of health workers is very important in this case. The purpose of this study was to determine the relationship between the role of health workers and Dengue Fever Prevention in Gampong Seupeu, Kuta Baro District, Aceh Besar Regency. This research method uses an analytic design with a cross sectional approach with a population of 256 family heads (KK) and a sample size of 72 family heads (KK), the sampling technique is stratified random sampling. Data collection using a questionnaire. This study was conducted on July 6-17, 2023 with univariate and bivariate analysis using the chi-square test. The results showed that of the 72 respondents most of the prevention efforts against dengue hemorrhagic fever in the category, the role of health workers was less as many as 42 people (58.3%) and played as many as 30 people (41.7%). the role of health workers (p=0.007) with efforts to prevent dengue hemorrhagic fever. Conclusion there is a role of health workers with efforts to prevent dengue hemorrhagic fever. It is recommended at the research site to hold health counseling about dengue hemorrhagic fever, so that people can know about dengue hemorrhagic fever and how to prevent dengue hemorrhagic fever.

Penelitian ini dilakukan pada Lembaga Administrasi Negara yang betujuan untuk mengetahui yang dilakukan pada pelayanan publik Lembaga Administrasi Negara, mengetahui penerapan standar pelayanan publik pada wesite PPID dan mengetahui kendala pelayanan website PPID  Metode penilitian ini menggunakan kualitatif dengan pendekatan studi kasus, Teknik pengumpulan daa yang digunakan studi pustaka, observasi, wawancara dan dokumentasi, kemudian teknik kebasahan data dengan metode triangulasi teknik dan triangulasi sumber serta metode interaktif untuk teknik analisis data meliputi pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil yang didapat dalam penelitian ini menemukan standar pelayanan pada webiste ppid belum sepenuhnya terpenuhi sebab sistem pelayanan belum dikembangkan oleh petugas, inovasi pelayanan belum di perbaru dan jangka permohonan informasi relatif lama. Kendala dalam proses pelayanan pada website PPID kurangnya petugas pelayanan, fitur website belum memenuhi kebutuhan pengguna dan kualitas website belum baik. Lembaga Administrasi Publik sebagai lembaga yang bertugas melayani publik seharusnya memperbaiki kekuranga tersebut agar dapat memberikan pelayanan terbaik. pelayanan publik yang baik akan mendapatkan citra baik di masyarakat.