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Based on BPK regulation No. 6 of 2022 states that the Indonesian Migrant Workers Protection Center (BP3MI) is a Technical Implementation Unit (UPT) under the Indonesian Migrant Workers Protection Agency (BP2MI). BP3MI has the task of implementing Indonesian migrant placement services in accordance with statutory provisions as stated in Law No.18 of 2017. In Medan City itself, there is an office of BP3MI which aims to provide services to every community who becomes an Indonesian Migrant Worker (PMI) and provide insurance in the form of BPJS to PMI so that PMI will feel safe when becoming PMI abroad. In the process, of course, there are several obstacles experienced by PMI such as claiming social security insurance in the form of BPJS that does not meet the requirements. So that the need for strict supervision from BP3MI, so that it can be claimed safely without causing problems.

The Social Security Administration Agency (BPJS) Kesehatan is one of the Indonesian government's initiatives in providing fair and equitable access to health services for all citizens. As a form of public service, BPJS Kesehatan aims to provide health protection through social security, increase public awareness of the importance of health, and meet the demands for quality services. By transforming several state-owned enterprises, BPJS Kesehatan plays an important role in reducing financial risks for people facing health problems. This study explores the implementation and effectiveness of the BPJS Kesehatan program in improving access and quality of public services.

Introduction: Response time is a quick response in handling patients, which is calculated from the time the patient arrives until there is a response from the nurse. The speed and accuracy of the first aid actions given to patients who come to the ER require standards according to their competence and abilities so that they can guarantee emergency treatment with a fast and accurate response time. The purpose of this study was to determine the Relationship between Nurse Response Time and BPJS Patient Family Satisfaction in the ER of Dr. J.A. Latumeten Hospital, Ambon 2024. This type of research is quantitative with a descriptive analytical design. The sampling technique was Accidental Sampling and used a cross-sectional approach. Data analysis using the chi-square test. The results of the study based on the chi-square test obtained a significance value of Pvalue = 0.003, where the α value <0.05. So that Ha is accepted, meaning that there is a significant relationship between the Relationship between nurse response time and the level of satisfaction of BPJS patient families in the ER of Level II Hospital Dr. J.A. Latumeten Ambon. Based on the results of the study, it shows that there is a relationship between nurse response time and the level of satisfaction of BPJS patient families with a Pvalue = 0.003.

In line with the concept of a welfare state, Indonesia, as a country, is obligated to implement and ensure the welfare of its citizens, including in the national healthcare sector. To ensure the inclusivity of national health coverage, the government, through the BPJS Kesehatan agency, has established the National Health Insurance (JKN) program, which is mandatory for all citizens, as stipulated in Indonesian legislation. However, the effort to achieve inclusivity may become biased if there is no clear regulation regarding the rights of participants and the obligations of healthcare providers, who play a crucial role in this process. Under Indonesian positive law, the rights of JKN participants are thoroughly regulated, as are the obligations of healthcare providers. However, based on observed phenomena, there are still violations of these obligations by healthcare providers, leading to the neglect of participants' rights. This research aims to raise awareness among stakeholders and provide a foundation for future research. The type of research used in this paper is normative legal research, which focuses on the analysis of legal norms.

This study examines the opportunities and challenges of implementing Customer Relationship Management (CRM) in Class C private hospitals in Bogor, Indonesia. Using a mixed-methods approach, the research combines qualitative and quantitative analyses, including SWOT and Quantitative Strategic Planning Matrix (QSPM) methods, to identify the most effective CRM model. Findings reveal the hospital's internal strengths, weaknesses, external opportunities, and threats, offering strategies to improve patient engagement and operational efficiency. The results emphasize the critical role of digital transformation, staff training, and strategic adaptation to meet the needs of non-BPJS patients in a rapidly evolving healthcare landscape. The research contributes significantly to the development of CRM models tailored to healthcare institutions in emerging market..

Waiting time for healthcare services is a key indicator of quality, particularly for BPJS patients in outpatient settings. This study aims to examine the waiting time for BPJS patient services at Siti Khadijah Islamic Hospital Palembang and identify factors contributing to delays. A quantitative descriptive method was employed, with data collected through observation, questionnaires, and checklists. The sample consisted of 97 BPJS outpatient respondents. Findings revealed that 68% of patients experienced waiting times exceeding 60 minutes, surpassing the established standard. Key factors contributing to delays included inconsistent doctor schedules and high patient volumes in specific clinics, such as geriatrics. The study concludes that waiting times need improvement through the implementation of written Standard Operating Procedures (SOPs), increased medical staff, and optimized service schedules. The findings emphasize the importance of effective time management in enhancing service quality and patient satisfaction.

This Electronic Medical Record is a digital version of a medical record, the same as a paper-based manual medical record, this electronic medical record also contains information regarding health history, diagnoses, laboratory results, examination notes, medications given, medical procedures, and other data. relevant to the patient's health condition. It is hoped that the implementation of Electronic Medical Records can increase the efficiency of BPJS claims and improve the quality of service. Therefore, this study aims to analyze the use of RME using the Delone and Mclean method. The Delone and Mclean method is an information system quality evaluation framework that includes six dimensions, namely information system quality, information quality, service quality, use quality, user satisfaction, and user impact. In this study, we apply this method to analyze the quality of RME management. This research uses a quantitative approach by collecting data through questionnaires distributed to RME users in hospitals. The questionnaire measures user perceptions of information system quality, information quality, service quality, use quality, user satisfaction, and impact of using RME. The results of this research are expected to provide better insight into the use of RME in the context of work efficiency. The findings of this research will provide input for RME developers to improve the quality of information systems, the quality of information, and the quality of services provided to users. Apart from that, this research also contributes to theory and research in the field of information systems by applying the Delone and Mclean method in the context of RME management.

This research aims to analyze the extent of the implementation of Law No. 24/2011 concerning BPJS Employment in providing protection for workers in Indonesia. The focus of this research is to assess whether the implementation of the policy is in accordance with the expected objectives, as well as to identify factors that affect its success or failure. To identify various obstacles and barriers faced in the implementation of BPJS Ketenagakerjaan, both from the side of the workforce, the employer, and the government. This research uses a qualitative descriptive method. The descriptive qualitative method was chosen because it aims to describe and analyze the implementation of Law No. 24/2011 in the implementation of the Employment BPJS program and to identify various obstacles, barriers, and their effectiveness in protecting the workforce. Through this approach, the research focuses on in-depth exploration of existing phenomena, utilizing qualitative primary and secondary data. The results of the study explain that BPJS Ketenagakerjaan, which is regulated in Law No. 24 of 2011, plays an important role in providing social protection for workers in Indonesia through various programs such as Old Age Security (JHT), Pension Security (JP), Work Accident Security (JKK), and Death Security (JKM). However, the implementation of BPJS Ketenagakerjaan still faces obstacles, such as low participation of informal sector workers, lack of understanding of BPJS benefits, and complicated claim procedures. To increase its effectiveness, more intensive efforts are needed in socialization to workers and job information providers, as well as simplifying administrative procedures. In addition, the government and BPJS must utilize technology to facilitate access and claim submission. Strict law enforcement against companies that do not comply with their obligations will guarantee compliance and ensure more equitable social protection for all workers in Indonesia.

Delivery assistance is a delivery service process that starts from stage I to stage IV of delivery. The achievementcofcmaternal healthc effortsc isc measured through the indicator of the percentage of deliveries assisted by qualified health workers (Ministry of Health of the Republic of Indonesia 2015).Based on the description above, the problem discussed in this research is: to determine the effect of counterpressure massage techniques to reduce labor pain in active phase first stage mothers at Darul Aman Community Health Center, East Aceh. The type of research used is quasi-experimental with a pre-test design and post test control group design, cause or risk and effect variables or cases that occur in the research object are measured or collected simultaneously (at the same time) (Notoatmodjo, 2012) Darul Aman East Aceh Community Health Center is a BPJS Health First Level Health Facility in Aceh Tkmur Regency whose address is Jalan Medan, Gp Kuede Village, Darul Aman District, East Aceh Regency, NAD. The Darul Aman Health Center in East Aceh has the Motto: SIMPATI, namely Smiling and Greeting, Informative, Serving, Professional, Accountable, Transparent, Sincere. Based on the results of the analysis and discussion of research results, conclusions can be drawn regarding the effect of massage techniques to reduce labor pain at the Darul Aman Community Health Center, East Aceh. 1. The level of labor pain before the counterpesure massage was performed, all respondents experienced severe pain. 2. The level of labor pain after the counterpesure massage was performed. Most of the respondents experienced moderate pain. 3. There was an effect of using massage techniques to reduce labor pain in mothers during the first stage of the active phase.

With the presence of Pospay, it makes it easier for people to use it. Pospay is an integrated payment service launched by Pos Indonesia. In its implementation there are still several problems, including poor internet network, not being able to make transfers to other banks, so Pos Indonesia must pay attention to existing deficiencies and further improve payment services and others. This research aims to find out and describe the Dynamic Governance Analysis of the Pospay Program at PT Pos Indonesia, South Jakarta. The method used in this research is a descriptive method with a qualitative approach. Data collection techniques using interviews, observation and documentation. This research uses the Dynamic Governance theory of Neo and Chen (2007) with 3 indicators. Research results on thinking ahead indicators for the implementation of the Pospay program carried out by Pos Indonesia in facing the era by updating offline and online service systems. In the Think Again indicator, the program run by Pos Indonesia still has shortcomings that need to be corrected so that it can be even better. There are several suggestions regarding the Pospay program provided. Previously, the service provided by Pospay was still not good, because when I wanted to check the package delivery price , to make BPJS payments you still have to go directly to the Post office. In thinking across indicators of the implementation of the Pospay program, namely the lack of information related to Pospay via social media, making changes to existing programs so that Pos Indonesia can compete with other companies, because currently there are many delivery service companies such as Pos Indonesia so they must be able to provide good services. carried out by employees towards the community.

Access to mental healthcare, especially psychopharmacological treatment, for people with psychosocial disabilities (ODDP) remains a significant challenge in Indonesia. Discrepancies between regulations and their implementation, coupled with limited availability of psychiatric medications, pose major obstacles. This research analyzes the collaborative efforts of the Mental Health Association (PJS) and its strategic partners in advocating for increased access to medication for ODDP. The research focuses on the stages of advocacy, the roles of each partner, the collaboration process, and the outcomes of these advocacy efforts. Employing a qualitative approach, this research involved in-depth interviews with PJS officials to explore the roles of partner institutions in advocacy. The findings reveal that PJS has systematically engaged in advocacy, collaborating with various strategic partners such as BPJS Watch, WHO Indonesia, and PDSKJI. This collaborative effort has proven effective in identifying issues, formulating solutions, and driving policy changes. However, challenges such as limited resources and the complexity of the issues persist. The research concludes that collaboration among partner institutions is key to improving access to medication, particularly psychiatric medications, for ODDP. Sustained and measurable advocacy is necessary to ensure that ODDP can obtain equitable and accessible quality mental health services.

One of the agencies formed by the government in handling social security is PT Jamsostek which has now changed to BPJS Ketenagakerjaan. BPJS Ketenagakerjaan consists of Old Age Security (JHT), Death Security (JK), Work Accident Security (JKK), and Pension Security (JP). In submitting a BPJS Ketenagakerjaan claim itself, you can go through the official SSO website (E-claim), the BPJSTKU Mobile application, the Antrian.bpjsketenagakerjaan.go.id site, and you can come in person. In principle, the method for claiming BPJS Ketenagakerjaan Old Age Security via E-claim or via the BPJSTKU Mobile application is not much different. After completing the requirements and documents, applicants only need to wait for the data verification schedule to the nearest BPJSTK office. And the method for disbursing BPJS Ketenagakerjaan Old Age Security can also be done offline or online. The purpose of this study was to determine the mechanism for submitting claims to BPJS Ketenagakerjaan Old Age Security with the ease of accessing claims, namely by using the E-claim feature and the requirements that must be submitted by BPJS Ketenagakerjaan participants in submitting claims and how to disburse BPJS Ketenagakerjaan Old Age Security funds in a structured manner. The results of this study are that there is convenience provided by BPJS Ketenagakerjaan Old Age Security in serving the claim system for participants by providing an E-claim system and the mechanism is quite easy to understand and access.    

The BPJS Employment Program is one of the crucial aspects of providing socio-economic protection for Indonesian society, especially Generation Z (Gen Z), who are entering the workforce. This service aims to enhance understanding of the BPJS Employment Program through education conducted within the Young Helper community, a volunteer organization committed to creating positive societal changes and part of Gen Z. This service also aims to increase the participatory role of Gen Z in the BPJS Employment Program, which provides socio-economic security. The method employed in this service is educational, involving interactive material presentation with data sources from literature studies, questionnaires, interviews, and field observations. Our service includes educating about the BPJS Employment Program such as eligibility criteria, technical implementation, program types, and registration procedures. The education we provide yields outputs such as pamphlets, PowerPoint presentations, educational videos, and posters, each of which highlights crucial information about the BPJS Employment Program. Our service results indicate an improvement in understanding and participatory willingness among participants to enroll in the BPJS Employment Program.

The social assurance program in Indonesia is formed by legal organization called Badan Penyelenggara Jaminan Sosial (BPJS) which is expected to provide appropriate health facilities for the middle low community. One of the diagnoses and surgery claimed by BPJS Kesehatan is sectio caesar where the caesar section has been increased significantly year by year, but there so many factors that effect the claim process before submitted to the BPJS. The purpose of this research is to find out what the factors that related to the submitting medical record for BPJS claims and how many files are returned from the casemix section to the BPJS claim process for sectio caesar patients at Pakuhaji Public Hospital. The sample of this study is 97 medical records of sectio Caesar patient that will be proceed for the BPJS claim. This study used a quantitative cross-sectional approach. This study found that incomplete medical record doucment and incorrect codes. And the result of this study is the completeness of the file and the accuracy of the code had a significant relation with the claim process, meanwhile the file collection at Pakuhaji Public Hospital hasn’t relation with the claim process because the results were constant. From the result, will be better if Pakuhaji Public Hospital provides the socialization, training for medical records officer and cross-checking medical records file completeness and code accuracy before being submitted to casemix so that in the future it will facilitate the claim process.

The quality of health services is very important to measure how far the Community Health Center is in providing services to patients by looking at the number of BPJS patient visits at the Bukit Lawang Community Health Center, Langkat Regency, which only reached 82.00% in 2020, 77.9% in 2022 and 76.9% in 2023 compared to the target of 95%. Data from the Bukit Lawang Community Health Center, Langkat Regency for the period 2021-2023 showed fluctuations in the number of BPJS patient visits every month. The purpose of this study was to analyze the effect of the quality of public health services on patient satisfaction at the Bukit Lawang Health Center, Langkat Regency in 2023. The research design used a quantitative method with a cross-sectional study approach. The population in this study were all patients who visited the Bukit Lawang Health Center, Langkat Regency in 2023 with an average number of visits of 292 patients per month, the number of samples of 75 people was obtained using a purposive sampling technique. Data analysis used univariate, bivariate and multivariate analysis with logistic regression tests. The results of the study using the chi-square test showed that the variables reliability, assurance, tangible, empathy and responsiveness had a p-value <0.05. The results of the study using the logistic regression test showed that the variables reliability, empathy and responsiveness had a sig. <0.05 and the variables assurance and tangible had a sig.> 0.05. The conclusion of the study is that the variables that significantly affect patient satisfaction are the variables reliability, empathy and responsiveness and the variable that most significantly affects patient satisfaction is the variable reliability.

The background of this research focuses on the importance of OHS in the manufacture field, especially considering the high number of work accidents reported by BPJS Ketenagakerjaan. This research aims to identify and assess the risk of hazards at PT Bumi Sarana Beton using Hazard Identification Risk Assessment Determining Control (HIRADC) and provide solutions to reduce work accidents. The HIRADC method is used to identify hazards, assess risks, and determine appropriate controls in accordance with the AS/NZS 4360: 2004 standard. The results showed that the production work area has several high risks such as pinching, respiratory distress, and slipping. Effective risk control implementation is expected to improve work safety and productivity. These findings have important implications for the management of PT Bumi Sarana Beton to improve OHS policies and provide adequate training and protective equipment for workers. In addition, this research is also expected to be a reference for other industries in implementing OHS optimally to reduce the risk of work accidents and improve workers' welfare

Hypertension is a non-communicable disease that always increases every year. Hypertension is known as a silent killer because patients who suffer from hypertension rarely feel the symptoms. Common symptoms of hypertension can be headaches in the back of the neck, blurred vision, and others. The blood pressure of hypertension sufferers is above 140/90 mmHg. This study aims to see the pattern of prescribing antihypertensive drugs in BPJS Kesehatan patients including gender, age, patient diagnosis, and combination of antihypertensive drug classes. The method used is descriptive observational research. This study was conducted using 195 prescriptions in the period November 2023. The results obtained were that hypertension sufferers were more dominated by women with a total of 131 sufferers with a percentage of 67% compared to men with a total of 64 sufferers with a percentage of 33%. The age most affected by hypertension is people aged 51 years - 75 years with a total of 143 people and a percentage of 73.33%. 92 of 195 (47.18%) patients did not have other diseases such as diabetes mellitus, hyperlipidemia, heart, GI, and asthma. Single therapy of antihypertensive drugs was most commonly prescribed by doctors with a total of 127 patients with a presentation of 65.13% compared to patients who used combination therapy of two or more antihypertensive drugs. Calcium antagonist or CCB drugs were most commonly used by BPJS patients at several pharmacies in the Bandung area used in the prescription analysis with a total of 107 patients with a percentage of 54.87%.

Work accidents are one of the problems that often occur in companies/agencies where accidents happen to employees/workers and cause serious physical injuries. BPJS Employment is an insurance program that is trusted by agencies/companies by claiming Work Accident Insurance (JKK) which can help in easing the financial burden on families as well as initial efforts to handle cases of work accidents that occur. The main aim of this research is to assist companies in handling work accident cases that occur. The data used in this research includes work accident reports collected from the Bpjs Ketenagakerjaan Stabat office. The method used is the clustering method with the K-means algorithm, which was chosen because of its ability to group fairly large amounts of data with fast and efficient computing time. By using the clustering method that has been used to process work accident case data at Bpjs Ketenagakerjaan in Stabat, we can produce new information from the 672 data that have been tested. From 672 work accident case data at Bpjs Employment in Stabat, 3 clusters were obtained with the results of Cluster 1 having 2 work accident case data, Cluster 2 having 9 work accident case data and Cluster 3 having 9 work accident case data.

Background : The problem found at the Sayang Bunda Makassar General Hospital was a decrease in patients after the end of COVID-19 in 2023, there were visit data of 147 patients in January – July. Objective : The purpose of this study is to determine the role of Public Relations in increasing the existence of the hospital. Method : This type of research used qualitative research methods. Methods collected documentation data and in-depth interviews to Result : The research results obtained at the general hospital unfortunately have not been fulfilled in terms of social activities which were only held in 2020, as for the results of observations of social activities and published on social media, this provides satisfaction that the service at the general hospital unfortunately has not collaborated with BPJS insurance, as for communication through media, it has not been fulfilled so that the internet is widely used, social media such as Instagram, as well as the educational dimension when carrying out activities.   such as handling mass circumcisions or providing direct health services. Suggestion : The hospital needs to improve marketing management by digitalizing marketing, promoting health through electronic media as well as re-organizing social activities, improving facilities and infrastructure as well as access to payment via card (JKN-KIS) at Sayang Bunda General Hospital.

Government policy changes and drug price fluctuations related to e-catalog can affect drug costs and types purchased between 2022 and 2023. This research aimed to analyze the differences in drug procurement using the e-catalog system and its interaction with hospital financial and operational variables. The study employed a mixed-methods approach to understand the dynamics of drug procurement at Pharmacy Department of X Hospital through the e-catalog system between 2022 and 2023. This research evaluated changes in purchasing volume, costs, cost efficiency, and service speed. Quantitative data were obtained from e-catalog documentation, focusing on the types, volumes, and prices of chronic medications, as well as BPJS claims. Statistical analysis was used to compare the study periods, while qualitative data from in-depth interviews with 15 respondents, observations and document analysis enriched the understanding of procurement process changes through data triangulation analysis.  The results demonstrated an increased use of e-catalog, with policy changes leading to supplier diversification and price flexibility. Quantitative findings indicated a 25% increase in the volume of drug purchases through the e-catalog from 2022 to 2023, accompanied by a 15% reduction in average drug prices due to heightened competition among suppliers. Additionally, procurement efficiency improved by 30%, as reflected in the reduction of the procurement cycle time from 45 days to 31 days. These findings indicated shifting needs and procurement strategies, affecting budget efficiency and the speed of fulfilling drug requirements. In conclusion, strategic adaptations and ongoing evaluations in managing e-catalog are essential to address financial and logistical challenges, ensuring patient satisfaction and drug availability.