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Ana Fitriani; Fita Rusdian Ikawati; Achmad Jaelani Rusdi

jurmiki(Jurnal Rekam Medis dan Informasi Kesehatan Indonesia) 2023 program studi Rekam Medis dan Infomasi Kesehatan ITSK RS dr Soepraoen Malang

The implementation of SIMRS is very important to work together on all information generated in the health service process. SIMRS can also encourage increased efficiency and effectiveness of services in hospitals in line with the smooth flow of information from hospital operational activities. To support this, the application of SIMRS must be in accordance with the needs of each room so that it can run well. The purpose of this research is to find out how the Hot-Fit method affects the implementation of SIMRS. This research is a quantitative research. The research variables are System Quality, Information Quality, Service Quality, System Use, Use Satiaction, Structure, Net Benefit, the sample is SIMRS users. The success of SIMRS implementation at Putra Waspada Hospital is influenced by human, organizational, technological aspects, and the benefits of having a positive influence.

Tiara Nurul Syahida; Nurul Hadianti; Yusromuin Munthe; Shara Jumiati Siregar; Nurbaiti Sirait

Jurnal Sistem Informasi dan Ilmu Komputer 2023 International Forum of Researchers and Lecturers

The purpose of this study is to understand and analyze how to improve the quality of the system and the quality of information included in the informasibase. The methodology used in this study is a qualitative research method that builds on previous papers published by researchers and focuses on evaluating the literature with respect to specific components affecting the information management system.  Each study shows that the quality of the system, the quality of information, and the quality of service are all in line with the expectations of system users. As system quality, information quality, and service quality all improve, user experience also improves. Informasibase is a very important component of an information management system, which also serves as a component of infrastructure, summation of information, assurance of information efficiency, and assurance of information effectiveness.

Kiki Haerani; Maulana Ashari; Mohammad Taufan Asri Zaen

Jurnal Pengabdian Bersama Masyarakat Indonesia 2023 CV. Aksara Global Akademia

DISPERKIM Lombok tengah is in an effort to improve services to the community by utilizing existing information technology, one of which is using the website. Bad user interface and user experience design from a website will make users uncomfortable and leave the website. However, the current website has not maximized the utilization of user interface and user experience. As for the results of the questionnaire conducted on 30 respondents, 5% felt bad, 43% of respondents felt it was enough, 33% felt it was quite bad, 18% felt it was quite good and 1% felt good, for the appearance and the availability of information on the DISPERKIM Lombok Tengah website right now. The method used in designing UI/UX on the DISPERKIM Lombok Tengah website uses the Design Thinking method. The Design Thinking method has five stages, namely empathize, define, ideate, prototype and test. The wireframe and prototypes are designed by using the Figma application. The Prototype results have passed the testing process to users with good results. So that the proposed design has met the needs of users and can be continued to be implemented.

Moniq Angelia Cahya Kartika; Tri Ratna Pamikatsih

Journal of Management and Social Sciences 2023 CV. Aksara Global Akademia

Technological advances in Indonesia are so rapidly developing in human life that it cannot be separated from the use of technology in the midst of global competitors. In the increase in cashless e-wallet transactions for online payments, its application has increased dramatically around the world. DANA introduces its users to payments through digital wallets and non-cash and non-card transactions, making it easier for users. The DANA digital wallet concept is different from other digital wallets that are already present in the Indonesian market, namely with the open platform concept. This study aims to determine the effect of data convenience, service features, and customer trust on asking to use e-wallets in the DANA application. The population in this study were all e-wallet users in East Java. The data collection technique used a questionnaire. Data analysis in the form of multiple linear regression analysis. Partial test results obtained Ease of Data does not have a significant effect on Interest in Using e-wallets in the DANA application. Partial test results obtained Service Features and Customer Trust have a significant effect on Interest in Using e-wallets in the DANA application. Comprehensive results obtained Ease of Data, Service Features, and Trust have a simultaneous effect on Interest in Use.

Yunita Lestari; Has’ad Rahman Attamimi

Jurnal Nusantara Berbakti 2023 Universitas Kristen Indonesia Toraja

Menstrual Hygiene Management (MHM) is the management of hygiene and health for women when they are menstruating. Users of sanitary napkins who are clean, can be changed frequently during menstrual periods, and have access to their disposal, and can access toilets, soap, and water to clean themselves in comfortable conditions with maintained privacy. The purpose of this activity is to provide health education about Menstrual Hygiene Management (MHM) for Adolescents as the Application of Behavior to Maintain Personal and Environmental Hygiene. This community service method is carried out by holding counseling in the village of Pungka. community service activities (pengabmas) regarding MHM for Adolescents as the Application of Behavior to Maintain Personal and Environmental Hygiene

Febriyanti Salsa Billa; Aditya Dewantari

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

One aspect that supports and optimizes the security and safety of passengers is Aviation Security (AVSEC) flight security personnel. The purpose of this study was to find out whether there was an influence of Aviation Security (AVSEC) inspection services at Passengers Security Check Point (PSCP) Supadio Pontianak International Airport on passenger satisfaction and to find out how much influence there was between Aviation Security (AVSEC) security check services at Passengers Security Check Point (PSCP) Supadio Pontianak International Airport for passenger satisfaction. The method used in this study is a quantitative method using data analysis techniques, namely instrument testing, hypothesis testing, simple linear regression testing, and coefficient of determination testing. The sampling technique used is non-probability sampling with a sample of 100 respondents who are users of air transport services at Supadio Pontianak International Airport and who have passed inspection at the Passengers Security Check Point (PSCP). The research results concluded that; first Ha was accepted because there was an influence between the performance of Aviation Security (AVSEC) officers on passenger satisfaction at Supadio Pontianak International Airport as evidenced by the T count 15,445 > T table 1.948 and the sig value 0.00 <0.05. Second, it is known that the R square is 0.709, which means that the effect of the independent variable (AVSEC Officer Service) on the dependent variable (Passenger Satisfaction) is 70.9%.

Farahsalsabil Yudhiane Cantika; R. Yuniardi Rusdianto

Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia (JPPMI) 2023 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

Maxim is an online transportation service that is often used by people in Indonesia by offering various services including Maxim Ride, Maxim Car, Maxim Delivery, Maxim Food, and Maxim Cargo. Maxim also offers cheap fares start three kilometers on every service used by the community so that it can attract people's interest in using it, it is also supported by Maxim who continues to exist in various regions of Indonesia to enjoy the online transportation service. However, it is possible that there are still problems when users use the service, namely the accuracy of the lacking maps and the less variable payment method. So there needs to be optimization on navigation accuracy and payment flexibility in Maxim application.Therefore, through the MSIB Batch 4 Program of Certified Independent Studies on Product Management Fundamentals for Digital Product at Apiary Academy, The researchers applied the study to Maxim's application in the form of a Final Project supported by a qualitative descriptive research method through a survey and in dep depth interview to find out more details about the user's problems for navigation accuracy planning and flexibility payments can be maximally accepted by the public especially today's users. Navigation Accuracy,Payment Flexibility, Maxim, User Experience

Nining Rika Anggela; Walid Jumlad

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

User satisfaction is a feeling obtained from previous expectations either to be better or very adequate in a service. Services using self check-in machines can simplify and shorten users or prospective passengers in carrying out their activities at the airport. In this study, the research objective was to find out the satisfaction of using a self check-in machine at Yogyakarta – Kulonprogo International Airport. The research entitled Analysis of Satisfaction Using Self Check-In Machines at Yogyakarta International Airport - Kulonprogo, was conducted by distributing questionnaires to users of self check-in machines at Yogyakarta International Airport. This research uses quantitative research methods. Data analysis techniques use the validity test, reliability test, and analysis to determine the average level of satisfaction. The results showed that satisfaction with the use of self check-in machines at Yogyakarta International Airport was high. Evidenced by the results of the evaluation for the conformity of expectations indicator obtaining an evaluation value of 4.39, the intention to reuse indicator obtaining an evaluation value of 4.2733, and the availability indicator recommending obtaining an evaluation value of 4.18.

Lindiyani; Hodi

Jurnal Kajian dan Penalaran Ilmu Manajemen 2023 CV. Aksara Global Akademia

Air transportation is people's main choice for traveling long distances in a short time so that it is more effective and efficient both for business purposes and urgent needs. Air transportation users make companies work extra to improve the quality of service to customers who are satisfied with the services that have been provided. Companies must be able to continue to read or find out what customers need to achieve the maximum possible level of customer satisfaction. The importance of customer satisfaction can provide benefits, including closer and harmonious company and customer relationships. The existence of this study aims to determine the effect of service quality Check-in Counter on Lion Air airline satisfaction at Jenderal Ahmad Yani Airport, Semarang. This study uses a quantitative research method, where the population used is the number of Lion Air passengers for 2 months and the sample taken is 100 passengers. The sampling technique in this study was to use a purposive sampling technique. research instrument using a type of Likert scale. The results showed that the quality of check-in counter service had an effect on passenger satisfaction. This is evidenced by the results of the t test where the  t_hitung  is 14.879 >  t_tabel 1.660 with a significant value of 0.000 < 0.05. For the coefficient of determination (R2) 69.3% the satisfaction variable can be explained by the service quality variable with a difference (100-69.3%) 30.7% influenced or explained by other variables not included in the study.

Lalu Saparwadi

Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri 2023 Universitas Maritim AMNI Semarang

Gadgets have an important role in human life. In addition, the gadget also has a negative impact on its users. This negative impact is caused by use not in accordance with the actual function, especially children. The purpose of this service activity is 1) to provide information about children's cognitive development, 2) to provide information regarding technological developments and their impact on child development, and 3) to provide information on the impact of gadgets on children's development and solutions for dealing with children who are addicted to gadgets. The methods used in this dedication are lectures, discussions, problem solving solutions. This dedication activity was carried out at Plus Muhammadiyah Pancor Elementary School. The results of this dedication show that the participants were enthusiastic and active in discussion activities during the activity.

Moh. Mahdy Abyyu; Yunitasari Anggraeny; Velysa Novita Hariyanto

Journal of Administrative and Sosial Science (JASS) 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Modern society is faced with risks inherent in its life. This risk comes from the technological uncertainty developments, especially in transportation modes. Gojek be a solution to the uncertainty several aspects by conventional transportation modes. This study uses a phenomenological approach, which places phenomena from the actors point of view and uses the risk society theory introduced by Ulrich Beck as an analytical tool. The concept used is reflective modernity and the boomerang effect that drivers and customers face respectively as users of the Gojek application. Informants are Gojek users consisting of customers as well as drivers. This research used interview, observation, and documentation techniques as primary data, while the secondary data used literature study techniques. Based on the results, it was found that several certainty factors were obtained by Gojek customers, including time, convenience, cost and security. This factor is referred to 'reflective modernity', where this factor becomes a reflection on the uncertainty of conventional transportation. However, for the record, security is also a risk if the goods ordered through Gojek are taken away by the driver. On the other hand, Gojek drivers get uncertainty risk factors, such as fictitious orders, and service discrepancies with customer ratings. This condition is referred to 'boomerang effect' where the risk returns to the main actor. As a solution, the company provides a feature to deal with fictitious orders and a rating feature by users.

Pradita Ruskia Amanda

JURNAL PENELITIAN TEKNOLOGI INFORMASI DAN SAINS (JPTIS) 2023 Institut Teknologi dan Bisnis (ITB) Semarang

This research aims to develop the library by managing and managing the library in accordance with the National Standards for Higher Education Libraries, to create a good image of the library in the eyes of users, the library needs to determine steps to make the library attractive and attractive to users. This study uses the best practice sharing method where the method of implementing a concept or technology is widely used by individuals and organizations. One way is by marketing library information services. It is important to inform the public, especially young people, that the library does not only focus on conventional services and collection development, but that there is added value that is expected in its development by creating strategies, innovations that can attract the interest of users. In conclusion, we know that the users we face today are the younger generation or millennial generation who are more adept at technological developments.

Okta Dilla Suryani; M. Taufiq Abadi

JURNAL RISET MANAJEMEN (JURMA) 2023 Institut Teknologi dan Bisnis (ITB) Semarang

Cireng isi, a popular Indonesian street food, is a lucrative business for street food vendors. To increase sales, vendors need to understand the effectiveness of marketing communication in promoting their products. One effective way is by utilizing social media platforms. Vendors can use e-commerce platforms such as Shopee and TikTok, as well as Instagram to expand their marketing reach. However, an effective marketing strategy needs to be tailored to the characteristics and behavior of each platform's users. In addition, product quality and customer service are also essential to maintain customer loyalty. This study used a qualitative approach to understand the experiences of cireng isi vendors in using social media for marketing. The results showed that social media can increase sales and expand the market reach but requires effective marketing efforts and strategies. Vendors must pay attention to product quality and customer service and understand the user characteristics of each platform to create an effective marketing strategy.

Ratna Sari Dewi; Nopi Dwi Lestari; M. Rizky Febriansyah; M. Faizal; Dhea Amalia Putri +2 more

Jurnal Pengabdian Masyarakat Indonesia Sejahtera 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

Usually applying for a job one has to prepare supporting documents, one of which is a CV or Curiculum Vitae. However, in this globalization era, people usually make CVs as attractive as possible to attract users to continue to the next stage. Therefore, many people use platforms, applications or websites that can make an attractive CV, one of which is the Canva application. Canva is a graphic design application used to create social media graphics, presentations, posters, documents and other visual content. This application provides a variety of design examples to use. Canva consists of two types of services, namely free and paid. For paid services, Canva provides Canva Pro and Canva for Enterprise. In addition, users can also pay for products physically to be printed and shipped. Muhammadiyah 3 South Tangerang Vocational School, which was established on July 1 2009, has two Department Programs, namely Business Management with Accounting Skills Competency and Informatics Technology with Computer Network Engineering Skills Competency. Because of this, we hope that this training on making CVs can help friends at school to make CVs and later can be used to apply for jobs when friends have graduated from the Vocational School.

Renanda Auresty Faradita; Maharani Ikaningtyas

Jurnal Pengabdian Masyarakat Nusantara (Pengabmas Nusantara) 2023 Universitas Muhammadiyah Manado

Credit and internet quota have now become the main needs of the community for smartphone users to communicate. As a form of community service, East Java "Veteran" UPN students participated in inviting and educating the UMKM Daivik Cell through utilizing the tiktok platform and joining to become partners of the bangbeli application with the aim of increasing income. The method used uses four stages, namely interviews, socialization, conducting training on the use of social media and the Bangbeli application, as well as monitoring and evaluation. The results obtained by Daivik Cell MSME players are that they know the importance of using tiktok and bangbeli applications which can increase income. In addition, the results of students being able to share existing knowledge by implementing it to UMKM Daivik Cell in developing their abilities in the field of business and marketing.

Umbu Ndapa Kahali; Jonidius Illu

Jurnal Teologi Injili dan Pendidikan Agama 2023 Sekolah Tinggi Pastoral Kateketik Santo Fransiskus Assisi

The electronic media discussed in this paper are temporarily only focused on the use of internet media and professions which are currently trending. This is because it is the use of the internet that is currently the most popularly used by many people, apart from being something that can be categorized as something that is 'booming'. It should be underlined, with the existence of technological developments in the future, it is possible to use other network media besides the internet in e-commerce. So our thinking should not only be fixated on the mere use of internet media. Community service this time is to provide training/debriefing for students aged 13-17 years. The negative impact arising from the effectiveness of TikTok's social media has also made it impossible for them to play TikTok. Teenagers often lose track of time and neglect other work or become obsessed with the TikTok application itself. There is still a lot of content on the TikTok application that is not appropriate for teenagers to see. The positive impacts of using social media are as follows: a. Can make social media a means or media used to communicate with other users. Through this communication individuals can have a motivation to develop themselves to be better. For example, having a desire to study hard is obtained from the results of interpersonal communication with other users. b. Develop yourself by honing capacity through videos watched on social media. For example, by watching a video that has a moral message for the lives of teenagers, they should not give up in carrying out the educational process they are facing and continue to be enthusiastic and persistent in achieving all their desires. c. Can express emotions owned by teenagers through a post on social media. Apart from that, the existence of positive content on social media makes individuals have positive reinforcement to form better character or self-development. Meanwhile, the negative impact obtained from the use of social media which is used as a medium for strengthening character for adolescents can be seen through accessing the negative content chosen by teenagers. In this research, the writer or researcher uses qualitative researchers in order to get the right sources to develop hypotheses related to the subject or research topic. A proper qualitative approach involves analyzing and describing every source, information, and data in the literature. Qualitative research emphasizes the depth of data obtained by researchers. The deeper and more detailed the data obtained, the better the quality of this qualitative research. So, qualitative research is a research approach used by the author to describe information and data analysis that is relevant to the topic of discussion.

Nurushofia, Ghaitsa; Salsabila, Putri; Yusuf, Mutiara Faizah; Saraswati, Heni; Hidayat, Wahyu

Jurnal Maisyatuna 2023 STAI Denpasar Bali

At this time information and communication technology has developed rapidly. Therefore, BSI issued BSI Mobile, where the presence of BSI Mobile is expected to provide fast, safe and effective service to customers. Based on the explanation above, this study aims to determine how high the level of customer satisfaction is with the quality of BSI Mobile service users for customers who use BSI Mobile. This research was conducted based on a quantitative approach with causal research methods (Causal Study), where researchers will test hypotheses and look for the effect of independent variables on the dependent variable. Data collection was carried out by distributing questionnaires to 43 customer respondents using BSI Mobile. From the results of hypothesis testing it is known that service quality influences customer satisfaction in using BSI Mobile.

Prasta Mahrifatika; Iqbal Maulana; Khaila Mardina Fauziah; Didik Aribowo

Jurnal Sistem Informasi dan Ilmu Komputer 2023 International Forum of Researchers and Lecturers

The development of information and communication technology is increasing rapidly from year to year, especially in the field of telecommunications. Communication technology via fiber optic is one of the technologies that is widely used as a data sender, between senders and receivers in one network, users can communicate with each other at very high speeds. This is in line with the community's need for fast communication services. FTTH (Fiber To The Home) is a telecommunications service infrastructure that supports transmission on large bandwidths and can solve bandwidth access problems so that PT. Telkom designs fiber to the home network access using GPON technology by determining its usage.    

Mohammad Farhan Appliansyach; Qian Nugraha Sugiyo; Dimas Bayu Maulana; Siti Sahara

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

In Indonesia, online motorcycle taxis are the largest public transportation with a very large number of partners and fleets, covering all parts of Indonesia. As a profit-oriented mode of public transportation, paying attention to customer satisfaction is a necessity. One of the efforts that can be done is to provide quality services. In fact, this study aims to find out how online transportation users respond by looking at the service elements provided by service providers. Scientific studies are used as a logical way to prove reliable research results, and in this study using quantitative methods and statistical analysis of linear regression. The subjects of this study were users of the online ojek public transportation mode in the student MPLM UNJ 2022,Jakarta. The results of the study provide an overview, in general, respondents are satisfied with the presence of nline motorcycle taxis. This is very helpful and facilitates user activities. However, there are still things that need to be improved, such as comfort and safety standards. Statistically, service has a significant effect on online motorcycle taxi user satisfaction.

Maula Famungka; Ida Martini Alriani

Jurnal Kendali Akuntansi 2023 International Forum of Researchers and Lecturers

The purpose of this study was to find out about the effect of facilities, service quality, and location on service user satisfaction at the Customs and Excise Service Office of the Middle Type Tanjung Emas Semarang. The population used is all service users of the Customs and Excise Supervision and Service Office (KPPBC) of the Tanjung Emas Middle Type Customs Office, Semarang. which amounted to infinity. Determination of this sample using accidental sampling technique. The number of samples used in this study were 40 service users. This research data analysis tool uses multiple linear regression. The results of the study show that facilities have a positive effect on service user satisfaction. This is indicated by the calculated t value that is greater than t table, namely 3.092> 1.688, with a sig. of 0.000 <0.05 (significant). Service quality has a positive effect on service user satisfaction. This is with a calculated t value of 3.913 > 1.688, with a sig. of 0.000 <0.05 (significant). Location has a positive effect on service user satisfaction. This is indicated by the t-value which is negative, namely 7.396> 1.688, with a sig. of 0.000 <0.05 (significant).