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Paulina Rosna Dewi Redjo; Diah Wuriah Ningsih; Tural Latif Gojayev

International Journal of Management and Digital Sciences 2024 International Forum of Researchers and Lecturers

The integration of Artificial Intelligence (AI) chatbots into customer service operations within digital banks has become a transformative trend in the banking sector, particularly in Indonesia. This study examines the effectiveness of AI chatbots in improving both operational efficiency and customer satisfaction in three selected Indonesian digital banks. The research focuses on evaluating the impact of AI chatbots in reducing response times, handling high volumes of customer inquiries, and improving service availability. The study also delves into customer feedback, measuring satisfaction with the ease of use, personalization, and responsiveness of the AI systems. The results demonstrate that AI chatbots significantly enhance customer service efficiency by reducing wait times and automating routine inquiries, which reduces the need for human intervention. Additionally, customers reported high satisfaction with the round-the-clock availability of AI chatbots and the personalized financial advice provided. However, despite these benefits, challenges related to data security, chatbot accuracy, and customer adaptation to automated systems remain prevalent. Data privacy concerns and issues regarding the chatbot's ability to handle complex queries were noted as limiting factors in customer trust and satisfaction. The study highlights the implications of these findings for the future of digital banking in Indonesia, emphasizing the need for improved chatbot integration, stronger data security measures, and enhanced user experience design. The integration of AI in customer service operations holds significant potential for digital banks and the broader financial sector to improve operational efficiency, reduce costs, and meet the evolving expectations of customers.

Adi Sakti Setionegoro; Anggraeni Endah Kusumaningrum

Prosiding Seminar Nasional Ilmu Hukum 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Anesthesia practice in Indonesia faces challenges related to the implementation of professional standards and ethics as well as legal issues that often arise. This study aims to examine the implementation of professional standards and ethics in anesthesia practice in Indonesia today and to identify legal issues that often occur and how to resolve them. This study uses a normative legal research method by analyzing primary and secondary legal materials. The results of the study indicate that although there are guidelines and codes of ethics that regulate anesthesia practice, their implementation in the field still faces obstacles such as lack of understanding of health workers, excessive workload, lack of support from hospital management, and less than optimal supervision and sanctions. Legal issues that often arise include negligence in administering anesthesia, lack of informed consent, violations of the professional code of ethics, and problems in the doctor-patient relationship. Efforts that have been made to overcome these problems include improving education and training, improving standard operating procedures, strengthening supervision and sanction mechanisms, developing non-litigation dispute resolution channels, improving communication and doctor-patient relationships, and increasing support from hospital management. However, these efforts are still not fully optimal and require further evaluation and improvement. The importance of individual awareness of each anesthesiologist to comply with professional standards and ethics and strengthening ethics education are also key factors. Close collaboration between various related parties is needed to improve the quality of anesthesia practice in Indonesia while prioritizing patient safety and welfare.    

Sanjaya Alcsel; Geri Suherman; Jaka Syahputra; Khairuddin Nasution

Jurnal Pengabdian dan Keberlanjutan Masyarakat 2024 Lembaga Pengembangan Kinerja Dosen

The aim of this community service is to improve the skills of students at SMK Negeri 2 Kutacane in maximizing Media Marketplace Technology. Where these skills can provide benefits to students in improving their skills in entrepreneurship and increasing income. The problem faced by the service team is the lack of insight by students in using Marketplace Technology. Participants who took part in the activity were students and student supervisors in the school's BLUD program who were active in using their smartphones. In this digital era, all activities are online. With optimal knowledge, matters will be easier both within the school environment and outside parties. There is a lot of potential for students at school that can be promoted online. Several marketplaces can be an option according to your needs. This community service activity not only explains the material but also directly provides practice via the participants' smartphones. BLUD students must have high creativity in improving a more decent life, improving and advancing the school. Students and the local environment will experience many things if they master the use of smartphones optimally and truly according to their needs. The most important thing is that the income based on purchases will increase. The participants were very enthusiastic about participating in the activities, both delivering material and training in the use of Marketplace Technology.

Sakri Sakri

Jurnal Manajemen dan Pendidikan Agama Islam 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

One of the efforts to overcome teacher problems in learning is by educational supervision. Supervision is guidance in the form of guidance or guidance towards improving the educational situation in general and improving the quality of teaching and learning. Supervision is carried out by the Principal (supervisor) whose role is to supervise teaching and learning activities, teacher performance etc. The purpose of supervision is to develop better situations to train the learning process and improve the teaching profession. The study was conducted because researchers wanted to get a better understanding of a special case This research reveals specifically about the implementation of teaching supervision and teacher performance in the learning process of Islamic religious education in MTSN 2 Bengkalis. Based on the entire series of analysis and discussion of data, it can be concluded that the implementation of principal supervision of the performance of Islamic religious education teachers in MTSN 2 Bengkalis is The planning of principal supervision is carried out in a planned, systematic and continuous manner. At this stage the principal determines the name of the teacher to be observed, forms a determination of the time for the implementation of the observation time, compiles an observation grid and determines whether the class observation is known to the teacher or not, this is based on an agreement between the principal and the Islamic religious education teacher. In the implementation of supervision, the principal's attitude did not interfere with the process of learning Islamic religious education in the classroom even the principal at the end of class hours gave motivation to students to continue learning diligently. In the follow-up stage, the results of supervision are discussed jointly between Islamic religious education teachers and school principals who discuss teacher deficiencies in teaching in the hope that in the future teachers can improve them.

Veri Arinal; Frencis Matheos Sarimole; Sugeng Sugeng; Rindy Julianda

International Journal of Mechanical, Electrical and Civil Engineering 2024 Asosiasi Riset Ilmu Teknik Indonesia

In the agricultural sector, the automatic identification of chili pepper varieties is crucial for improving production efficiency and quality. This study developed a chili pepper variety detection system based on characteristics using the Principal Component Analysis (PCA) method. The PCA method was used to reduce the dimensionality of chili pepper image data, thereby facilitating the classification process while retaining the key features necessary for chili pepper variety identification. The recognition system for chili pepper identification involves inputting chili pepper image data into a computer. The computer then interprets and identifies the chili pepper variety, and the test data utilizes a dataset of chili pepper images from various varieties. The research results indicate that the proposed system achieves a high level of accuracy in detecting and classifying chili pepper varieties. Consequently, this system can assist farmers and agricultural industry stakeholders in the chili pepper sorting and selection process, thereby improving operational efficiency and the quality of the harvest.

Arifah Devi Fitriani; Deli Theo; Meriahta Sitepu; Teguh Suharto; Mhd. Aulia Rahman4 +1 more

Jurnal Pengabdian dan Keberlanjutan Masyarakat 2024 Lembaga Pengembangan Kinerja Dosen

Hospital service quality management is a crucial aspect of the healthcare service system, aimed at ensuring that every patient receives safe, effective, and high-quality care. In the era of global competition and rising patient expectations, hospitals are required not only to provide adequate healthcare services but also to continuously and sustainably improve the quality of their services. Good quality management assists hospitals in identifying, measuring, and improving areas that require enhancement, as well as ensuring compliance with service standards set by accreditation bodies and regulators. With effective quality management, hospitals can reduce medical risks, enhance patient satisfaction, and ultimately strengthen the institution's reputation. This approach also plays a vital role in optimizing resource utilization and improving operational efficiency, which ultimately contributes

Nur Triningtias P

Jurnal Kesehatan dan Kedokteran 2024 Lembaga Pengembangan Kinerja Dosen

Clean and Healthy Living Behavior (PHBS) is a form of healthy living orientation in individual, family, and community culture, which aims to improve, maintain, and protect their health both physically, mentally, spiritually, and socially. PHBS Clean and Healthy Living Behavior aims to provide learning experiences or create conditions for individuals, groups, and families, by opening channels of communication, information, and education to improve knowledge, attitudes, and behavior so that people are aware, willing, and able to transmit clean and healthy living behavior. Healthy. Through PHBS, it is hoped that people can recognize and overcome their problems and can implement a healthy lifestyle by maintaining, maintaining, and improving their health. A preliminary survey of PBHS indicators in Lawe Loning Aman Village, Lawe Sigala-Gala District, Southeast Aceh Regency, revealed that there are still many people in Lawe Loning Aman Village, Lawe Sigala-Gala District, Southeast Aceh Regency who have not implemented PHBS. This research aims to analyze the impact of health promotion on changes in clean and healthy living behavior (PHBS) in the household environment in Lawe Loning Aman Village, Lawe Sigala-Gala District, Southeast Aceh Regency, in 2023. Meanwhile, for data collection, the type of research used is quantitative with this Quasi-experiment research design using one group pretest-posttest. The instrument used was an observation sheet which was distributed to 30 respondents. The results of data analysis show that health promotion has an impact on several changes, namely the behavior of weighing babies every month (p = 0.000), hand washing behavior (p = 0.000), the behavior of using clean water (p = 0.000), the behavior of using healthy toilets (p = 0.000), mosquito larva eradication behavior (p=0.000), fruit and vegetable consumption behavior (p=0.000), physical activity behavior (p=0.000), non-smoking behavior (p=0.005). Apart from that, two variables cannot be directly influenced by health promotion, namely delivery behavior with the help of health workers (p=0.489) and exclusive breastfeeding behavior (p=0.320). Based on the findings of this research, it is recommended that health workers and other health promotion organizers improve PHBS behavior in the home environment and again interventions can be carried out aimed at further improving hygiene to avoid various diseases.

Irma Yanti; Darman Darman; Munawarah Munawarah; Wiri Wirastuti 

Maslahah : Jurnal Manajemen dan Ekonomi Syariah 2024 STAI YPIQ BAUBAU, SULAWESI TENGGARA

This research discusses the role of SI APIK application in improving the quality of CV Rapoviaka Simple's financial statements. SI APIK, as an integrated financial information system, is designed to simplify the process of recording, processing, and reporting company finances. The application is designed to simplify the financial recording process, reducing the potential for human error. This study aims to determine the role of the SIAPIK application in improving the quality of financial statements. The type of research used is descriptive qualitative research using primary data. Interviews and observations are a reference in this study to explain a measure of the quality of financial statements. The results of this study indicate that the SI APIK application has succeeded in increasing the efficiency of preparing financial reports. SI APIK also helps in managing financial data in real-time allowing companies to respond to market changes faster.  

A.Taufik Asmur; Andi Sukri Syamsuri; Anin Asnidar

 The main problem in this research is how to apply the complete sentence learning model in improving paragraph writing skills in Indonesian language subjects for class V students at SD Negeri 37 Palambarae. This research aims to determine the application of the complete sentence learning model in improving paragraph writing skills in Indonesian language subjects for class V students at SD Negeri 37 Palambarae. The type of research used is classroom action research which consists of two cycles where each cycle is carried out in 2 meetings. This research procedure consists of 4 stages in each cycle, namely planning, implementing actions, observing and reflecting. The subjects in this research were 21 fifth grade students at SD Negeri 37 Palambarae. The results of this research show that in cycle I of the 21 students who completed individually, only 12 or around 57.14% met the Minimum Completeness Criteria. Meanwhile, in cycle II, out of 21 students, 19 students or 90.47% had fulfilled the KKM and classically had been fulfilled, namely the average score obtained was 80.19 or was in the high category. Based on the results of the research above, it can be concluded that the complete sentence model can improve paragraph writing skills in class V Indonesian language subjects at SD Negeri 37 Palambarae.

Nelvia Mai Susanti; Roslimah Roslimah; Mira Rahmita Sari; Rahmat Tillah; Destriman Laoli

Zoologi: Jurnal Ilmu Peternakan, Ilmu Perikanan, Ilmu Kedokteran Hewan 2024 Asosiasi Riset Ilmu Tanaman dan Hewan Indonesia

This study aimed to evaluate the effect of three feeding methods-manual, automatic, and sensor-based-on the growth and feed efficiency of White Snapper (Lates calcarifer). The research was conducted from April to July 2024 in fish farming ponds in North Nias. The research method used was a field experiment with a complete randomized design (CRD) which was analyzed using ANOVA test to compare the significant effects of each feeding method. The results showed that the sensor-based feeding method produced the highest average fish weight growth (3.85 g/day) with the best feed conversion efficiency (FCR) (1.25), significantly superior to the manual and automatic methods (p < 0.05). The sensor-based method proved to be more efficient in meeting fish feed requirements precisely, improving feed efficiency and reducing operational costs. Based on these results, the use of sensor-based technology in the feeding system is recommended as an innovative solution to improve the productivity and sustainability of White Snapper aquaculture.

Rina Dewi; Andi Sutrisno; Siti Anisa; Budi Prasetyo

International Journal of Health and Medicine 2024 Asosiasi Riset Ilmu Kesehatan Indonesia

This article investigates the relationship between sleep quality and the management of chronic illnesses such as diabetes and hypertension. By analyzing data from patient surveys and health records, the study finds that poor sleep quality is associated with worsened disease management and higher healthcare utilization. The findings suggest that improving sleep quality should be an integral part of chronic illness management strategies to enhance patient outcomes.

Anna Kowalska; Marcin Nowak; Katarzyna Zielinska

International Journal of Health and Medicine 2024 Asosiasi Riset Ilmu Kesehatan Indonesia

This study explores the impact of community health workers (CHWs) on improving healthcare access for vulnerable populations. By examining programs in urban and rural settings, the research highlights how CHWs facilitate education, outreach, and navigation of healthcare services. The findings indicate that CHWs play a vital role in bridging gaps in healthcare access, ultimately leading to better health outcomes for underserved communities.

Sukma Mulyani; Retno Nurasisyah; Yasinta Fitria Sawalina

Sabar : Jurnal Pendidikan Agama Kristen dan Katolik 2024 Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

This study tested the effectiveness of an interactive learning model in improving children's understanding of biblical values. With a quasiexperimental design, the study involved 120 elementary school students in three churches. The results showed that interactive approaches, such as roleplaying and group discussions, improved students' retention and engagement. This study suggests the application of an experiential learning model for Christian religious education.

Abdul Rahim Saleh; Nur Zaman; Jeter D Siwalette; Esther Kembauw

Tumbuhan : Publikasi Ilmu Sosiologi Pertanian Dan Ilmu Kehutanan 2024 Asosiasi Riset Ilmu Tanaman Dan Hewani Indonesia

Introduction: Digital transformation in the agricultural sector has become an urgent need to increase efficiency and productivity, especially in tropical regions that are rich in natural resources but face challenges in adopting technology. Purposed: To analyze the socio-economic factors influencing the adoption of precision agricultural technology by farmers in tropical agro-ecological areas. Research method: A quantitative approach with an explanatory survey design was used in this study, with a sample consisting of crop farmers selected randomly. The independent variables analyzed include age, education, income, land area, access to credit, and participation in farmer groups, while the dependent variable is the level of adoption of precision technology. Results: Logistic regression showed that education, income, access to credit, and participation in farmer groups have a significant impact on the adoption of precision technology. In contrast, land area did not show a significant effect on technology adoption. Access to credit and education had a very strong influence on the adoption decision, followed by income and participation in farmer groups. This study suggests the need for improving access to education, providing adequate financing schemes, and empowering farmer groups to enhance the adoption of precision agricultural technology in tropical areas. Thus, policies supporting precision agriculture technology are expected to improve productivity and sustainability in the region.  

Yosevita Theodora Latupapua; Ebedly Lewerissa

Tumbuhan : Publikasi Ilmu Sosiologi Pertanian Dan Ilmu Kehutanan 2024 Asosiasi Riset Ilmu Tanaman Dan Hewani Indonesia

Background: Increasing droughts caused by climate change have significant impacts on the agricultural sector, particularly on household food security. Purposed: To examine farmers' perceptions of the impact of horticultural crop diversification as an adaptation strategy to improve food security in drought-prone areas. Research Method: A quantitative approach using a survey method based on questionnaires distributed to farmers involved in horticultural crop diversification. Household food security was measured using the Household Food Security Index (IKP), and linear regression analysis was used to assess the impact of crop diversification on food security. Results: Horticultural crop diversification can improve household food security, particularly in drought-prone areas. Social, economic, and agricultural resource access factors have a significant impact on food security, with access to agricultural resources having the greatest effect. The validity and reliability tests show that the instruments used in this study are valid and reliable. In addition, the normality, multicollinearity, and heteroscedasticity tests indicate that the data meet the assumptions required for regression analysis. This study concludes that horticultural diversification is an effective adaptation strategy in dealing with the impacts of climate change and improving household food security, with recommendations to increase access to agricultural resources and support crop diversification programs in drought-prone areas.

Wisnu Erlangga; Mya Hayda Karisma; Jihan Fita Nabila; M.F. Hidayatullah

Bumi: Jurnal Hasil Kegiatan Sosialisasi Pengabdian kepada Masyarakat 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

This research aims to analyze the usage of the BRIMEN application and its impact on the ease of performance of Credit Administration Officers (ADK) at the Pasuruan Branch Office of PT Bank Rakyat Indonesia (Persero) Tbk. The research method used is qualitative method with a participatory approach and descriptive research type. Data were obtained through observation, interviews, and direct documentation in the field. The results show that the BRIMEN application facilitates ADK officers in various tasks such as scanning customer documents, uploading files to the system, and archiving physical files. Although still in the refinement stage, BRIMEN provides time efficiency and flexibility for officers, who previously performed processes manually. In conclusion, BRIMEN has provided benefits in improving the work efficiency of Credit Administration Officers (ADK) at the Pasuruan Branch Office. Although further refinement is needed, this application has the potential to be continuously developed to enhance productivity and operational efficiency.

Urbaningtyas Ragadini

Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika 2024 Asosiasi Riset Ilmu Teknik Indonesia

PT XXX is a garment company on an international scale. Technical staff plays an important role in maintaining operational performance, especially in facing challenges during rapid style changes and potential operational risks. This research aims to identify the causes of low productivity of technical staff performance, design improvement strategies with a focus on productivity improvement, and evaluate the effectiveness of the Failure Mode and Effect Analysis (FMEA) method in improving the technical performance of technical staff. The results of this research show that the FMEA method is effective in identifying potential failures, helps evaluate the level of risk by calculating the Risk Priority Number (RPN) value, and is a reliable tool for designing strategies to improve technical staff performance.

Abid Nurhuda; Fiki Setiawan; Nadine Souheil Hasan Haidar

International Journal of Education and Social Sciences 2024 International Forum of Researchers and Lecturers

This study investigates the impact of a Social and Emotional Learning (SEL) intervention on student motivation and academic self-efficacy in junior high schools in Indonesia. The research utilized a quasi-experimental design with pre-test and post-test assessments to measure changes in intrinsic motivation and academic self-efficacy among the participants. A total of 200 students were divided into an experimental group, which participated in the SEL program, and a control group, which did not receive the intervention. The SEL program, delivered over one semester, focused on improving students' emotional regulation, social skills, and self-awareness, with an emphasis on autonomy, competence, and relatedness. The results demonstrated significant improvements in both intrinsic motivation and academic self-efficacy for the experimental group, with average increases of +19.2 and +17.4 points, respectively. Statistical analysis showed that the SEL intervention had a significant positive effect, with t-values of 7.56 (motivation) and 6.32 (self-efficacy) and p-values less than 0.01. In contrast, the control group exhibited minimal changes in both variables. These findings suggest that SEL interventions can foster a more balanced approach to learning by enhancing both emotional and academic development. The study highlights the importance of incorporating SEL programs into the curriculum to support students' holistic growth and academic success.

Idam Wahyudi; Anggun Sulistyowati; Parviz Hasanov

International Journal of Management and Digital Sciences 2024 International Forum of Researchers and Lecturers

This study investigates the impact of digital gamification on employee motivation, engagement, and productivity in technology companies. Gamification, which integrates game design elements such as rewards, badges, and leaderboards into non-game environments, has gained popularity as a tool for enhancing employee performance in workplaces. The research employs a quantitative survey methodology to gather data from employees in technology firms that have implemented gamified systems. The findings reveal that gamification significantly increases employee motivation by tapping into intrinsic motivators such as autonomy, competence, and relatedness. Employees reported higher levels of engagement, with many attributing their increased participation to the fun and competitive nature of gamified tasks. Additionally, productivity improvements were observed, particularly among employees in roles that require individual performance, such as software engineers, where autonomy and goal-setting were key factors. The study also identifies variations in the effectiveness of gamification based on factors such as job role and organizational culture, emphasizing the need for customization to suit different employee needs. Despite these positive outcomes, challenges such as employee resistance, poorly designed systems, and resource constraints were noted as barriers to successful gamification implementation. These findings suggest that gamification is an effective strategy for improving motivation and engagement in technology companies but requires thoughtful design and alignment with company culture to maximize its impact. Future research should explore the long-term effects of gamification and examine how specific elements, such as leaderboards and rewards, influence employee behavior across different demographics.

Annisa Riska Yulinda; Hurian Kamela

Prosiding Seminar Nasional Ilmu Ekonomi dan Akuntansi 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

The following study aims to analyze and find out (1) The impact of incentives on the work results of PT employees. Amanah Safari Internasional Tour Travel, which has been running, (2) This research uses a qualitative approach to look for incentives to improve the performance of PT employees. Amanah Safari International Travel. Data mining methods encompass observation, documentation, and direct interviews with management and relevant staff. The results of this study show (1) the incentive system that the company has to provide material and non-material incentives to its employees, such as bonuses and social security, religious and non-religious awards and joint holidays. Employee quality, employee quantity, and employee attendance or discipline drive employee performance and motivation. This research shows that incentives can increase work morale and increase achievement, loyalty, discipline, and accountability towards positions. These valuable results can have an impact on improving employee performance. (2) According to the analysis results, PT. Amanah Safari Internasional Tour Travel has an incentive program that suits the needs of its employees, but further research is needed to improve the efficiency of this program. As a result, companies are expected to be able to maintain and improve their incentive policies to improve employee performance.