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This Student Creativity Program (PKM) aims to develop and optimize the learning guidance (bimbel) activities at GKSI Sungai Maram as a learning platform that focuses not only on improving academic performance but also on the development of character and Christian values in children. In this activity, students, as community service participants, actively play a role in teaching and mentoring students, ranging from elementary to middle school age. The implementation of this PKM is intended to help children enhance their academic understanding outside of school hours, introduce them to the moral teachings contained in the Bible, and strengthen their social skills. With support from the community and the management of GKSI Sungai Maram, this program is expected to have a positive impact on the students' development, both academically and spiritually.The expected outcomes of this program include the improvement of the quality of children's education, the formation of positive character traits, and the growth of awareness regarding the importance of holistic education, which emphasizes not only intellectual intelligence but also moral development and the relationship with God.

This study aims to analyze the service quality of the online shop information system for beauty products at PT. Cantika Alami Indonesia. The research focuses on identifying the company’s needs, challenges in system development, and the benefits of better system implementation. Data collection methods include observation, interviews, questionnaires, and literature review. The findings reveal that the user aspect achieved a satisfaction score of 79.07%, indicating positive acceptance and experience. The functional aspect scored 75.54%, suggesting that the system functions well, though further improvements are needed. Meanwhile, the non-functional aspect received a score of 65.18%, highlighting the need for enhancements in performance and accessibility. Overall, the online shop system is rated well by users, but there is room for improvement, particularly in non-functional aspects. This study is expected to serve as a reference for companies and business practitioners in improving their e-commerce information systems to better meet consumer needs.    

This study aims to analyze user satisfaction with the inventory management application for Regional-Owned Assets (BMD) at SMK Negeri 17 Jakarta using the SERVQUAL method. The application was implemented to enhance asset management efficiency, but challenges such as data inaccuracies and limited user skills hinder its effectiveness. The SERVQUAL method evaluates five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy, by measuring the gap between user expectations and perceptions. The findings reveal that all service quality dimensions have negative GAP values, particularly in reliability and tangibles, indicating that the application has not fully met user expectations. Therefore, improvements in system reliability, application design, and technical training are essential to optimize the use of the application for effective asset management in the school.

The aim of this research is to identify strategies that can be implemented to improve the quality of health services through QMS ISO 9001:2015 and their impact on patient satisfaction and operational efficiency. This research uses a qualitative approach with a case study method in several hospitals that have implemented ISO 9001:2015. Data was collected through interviews with management, staff and patients, as well as analysis of documents related to the implementation of SMM. The results of this research show the implementation of Quality Management Principles: Hospitals that implement ISO 9001:2015 principles, such as customer focus and a risk-based approach, experience an increase in patient satisfaction and a reduction in complaints. Staff Involvement Staff involvement in the quality management process through training and feedback sessions has been proven to increase their motivation and commitment to quality standards. Performance Measurement: The use of clear performance indicators allows hospitals to identify strengths and weaknesses in their services, thereby facilitating continuous improvement. Patient Feedback : Hospitals that routinely collect and analyze patient feedback can identify areas for improvement, which has a positive impact on the overall patient experience.  Continuous Improvement: By implementing the PDCA (Plan-Do-Check-Act) cycle, hospitals can ensure that their processes and procedures are always updated and relevant.

An effective learning process highly depends on the quality of available facilities, including computer laboratories. This study aims to analyze student satisfaction at STMIK Widuri regarding the use of computer laboratories by employing the SERVQUAL method. Data collection methods included interviews, observations, questionnaires, and literature studies, with a total of 54 respondents from the Information Systems and Computer Engineering programs. The results revealed that students reported various issues, such as network disruptions and malfunctioning equipment. The quality of service measurement indicated negative gap values across all dimensions, including tangible, reliability, responsiveness, assurance, and empathy, suggesting that the provided services do not meet student expectations. The dimension with the highest average gap was reliability (-0.52) and responsiveness (-0.40), underscoring the need for improvements in laboratory services. This study concludes that the role of laboratory staff is crucial in enhancing student satisfaction by identifying and addressing existing issues. It is hoped that with appropriate improvement efforts, the quality of computer laboratory services can be enhanced, leading to a better learning experience for students and increased satisfaction.

This study aims to analyze the influence of the implementation of strategic management on visitor satisfaction at Taman Mini Indonesia Indah (TMII). The implementation of strategic management in tourist destinations is crucial in improving the quality of service and visitor attraction, especially in the era of increasingly tight tourism competition. The research method used was quantitative with a simple regression analysis technique, involving 30 respondents who were TMII visitors. The results showed that the implementation of strategic management had a positive and significant influence on visitor satisfaction, with a regression coefficient of 0.75· This value shows that any improvement in the implementation of strategic management will increase visitor satisfaction by 75%. These findings emphasize the importance of implementing a planned and integrated strategy at TMII in order to achieve higher satisfaction for visitors. Thus, this study gives the implication that TMII needs to continue to improve its management strategy to create an optimal and sustainable tourism experience for visitors.

Objective: analyze the modulation scheme that can intelligently select the appropriate modulation model for service conditions to obtain a high Signal to Noise Ratio, as well as throughput efficiency on wireless networks through the DNN approach. Method: this study uses simulations with the Python language, through AI-Driven on BPSK, QPSK, 16-QAM, and 64-QAM modulation, to determine the SNR and Quality of Service (QoS) produced, both through conventional approaches and Deep Neuro Network (DNN). Researh Finding: AI-Driven modulation used for Cognitive Cellular Networks (CCN), through Deep Neuro Network designed to intelligently classify and select the appropriate modulation model to be applied, shows significant improvement in throughput efficiency, QoS and has the ability to adapt to the environment in dynamic networks. Conclussion: AI-Driven using Deep Neuro Network is able to dynamically adapt to determine the selected modulation model, according to the user's environmental conditions, increase spectrum efficiency and throughput, and increase SNR which can automatically increase the efficiency of network usage.

This study aims to examine whether level 1 fair value assets and intangible assets have a significant impact on earnings management within Indonesia's banking service sector. The research sample included 136 foreign exchange banks that reported financial data on the Indonesia Stock Exchange between 2019 and 2022. Data analysis was conducted using multiple linear regression. The findings show a significant effect of level 1 fair value assets on earnings management in Indonesia's banking industry, while no significant effect was found for intangible assets. The study concludes that fair value asset measurements do not influence earnings management, whereas intangible assets do. To support ongoing improvements in financial accounting standards, it is recommended to implement the guidelines from accounting standards 68 (measuring fair value) and 19 (intangible assets), and to comply with the requirements of International Accounting Standards (IAS) 13 and IAS 38. Additionally, continuous enhancements to corporate governance and internal control systems are essential for boosting entity performance, improving financial reporting processes, and increasing earnings quality. This study serves as a preliminary investigation into the effect of intangible assets and level 1 fair value measurements on earnings management in the Indonesian banking sector.

This study aims to analyze user satisfaction with the PLN Mobile application using the Service Quality (SERVQUAL) method. PLN Mobile is a digital innovation from PLN, offering services such as electricity payment, token purchase, and e-commerce for electrical equipment. The SERVQUAL method assesses the gap between customers' expectations and perceptions across five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data collection involved questionnaires focusing on users' perceptions and expectations, complemented by direct observations of user interactions with the application. The findings reveal negative gaps across all Service Quality dimensions, indicating that customer perceptions fell short of their expectations. The largest gap was identified in the assurance dimension (-23.2), followed by responsiveness (-16.88). The tangibles dimension also showed significant shortcomings (-8.48), mainly concerning the application's interface and functionality. While the application performed relatively well in terms of reliability and responsiveness, substantial improvements are needed across all dimensions to enhance user satisfaction. These results offer strategic insights for improving PLN Mobile to become more responsive, reliable, and aligned with user needs in the future.

This research analyzes the performance of the Academic Information System (SIAKAD) in supporting student tuition payments at STMIK Widuri using the PIECES method (Performance, Information, Economy, Control, Efficiency, Service). SIAKAD aims to streamline academic administration and enable online payments. However, issues such as system access delays, especially near payment deadlines, still occur, negatively impacting students' academic services and resulting in administrative penalties. The study employed data collection techniques through observation, interviews, questionnaires, and literature review. The PIECES framework was applied to evaluate six key indicators: performance, information, economy, control, efficiency, and service. The findings reveal that all indicators achieved an average score above 3.80, indicating a "good" system performance. Nonetheless, further improvements are necessary, particularly in terms of access speed and data security, to minimize user difficulties. The study concludes that optimizing the SIAKAD system is crucial for achieving effective and efficient payment processes. Recommendations include enhancing service quality, improving information accuracy, and strengthening data security. This optimization is expected to increase user satisfaction and support the institution's financial management stability.

This study aims to analyze student satisfaction with the administrative services of the Finance Department at STMIK Widuri, utilizing the SERVQUAL method. Effective administrative services are crucial for supporting the quality of higher education and the institution's reputation. Through a questionnaire designed based on the five dimensions of SERVQUAL reliability, responsiveness, assurance, empathy, and tangible evidence data were collected from active students. The analysis results are expected to identify areas for improvement in financial services and provide concrete recommendations to enhance service quality. This research aims to offer insights for decision-makers at STMIK Widuri to improve the efficiency and effectiveness of financial services while meeting student needs. Additionally, the findings are anticipated to enhance STMIK Widuri's image as a responsive institution towards student requirements. The study also emphasizes the importance of understanding student expectations in efforts to improve service quality in higher education.

This community service aims to improve the competence of Human Resources (HR) in the field of social welfare through counseling on the use of information technology. In the digital era, information technology has an important role in improving the effectiveness and efficiency of social services, but there are still many social welfare actors who have not optimally used it. This activity is carried out through counseling which includes the introduction of various digital applications and platforms that can be used to facilitate social work, such as data management, communication, and information dissemination. The counseling method is carried out through presentations, interactive discussions, and simulations of the use of relevant technology. The ultimate goal of this program is to improve HR skills in utilizing information technology appropriately, so that it can support the improvement of the quality of social services that are faster, more accurate, and more equitable. Thus, this program is expected to be able to provide a positive impact in improving the quality of technology-based social welfare services.

In improving the quality of service to provide satisfaction to students, SMAN 1 Berastagi needs efforts to meet student expectations, so that students get satisfaction with the services provided by SMAN 1 Berastagi. Student satisfaction with the quality of services received can be measured using Importance Performance Analysis (IPA). Physical evidence, dependability, responsiveness, assurance, and care are the five aspects of service quality that make up service quality, which is an important term for service consumers. Of the 20 attributes asked to students, there are 2 attributes that are in the A quadrant important and anticipated. Prioritizing improvements in this dimension needs to be done. Factors included in quadrant A include ease of access to school services and ease of contact for educators.

Adopting the knowledge of total quality management, which is one of the vital factors in improving the quality of products and services by adopting continuous methodologies for development and improvement when integrating this knowledge with green costs, which focus on measuring the cost of the product while taking into account the environmental impacts, and the importance of the study lies in the fact that the phenomenon of environmental pollution and global warming has become a topic of global interest from the political, economic and financial aspects, and most industrial companies in Sudan do not care enough about measuring green costs. This study aims to provide a scientific theoretical framework by identifying the criteria and rules for determining and measuring green costs and obtaining practical results from the study for the possibility of applying them in Sudanese industrial companies. One of the most important results reached by the study is that adopting the culture of total quality management in measuring green costs improves the indicators of growth and continuity in industrial companies in Sudan.

This research aims to analyze the level of student satisfaction with the services provided by the Academic Administration and Registration Bureau at Stella Maris University, Sumba. The method used in this research is a survey with a quantitative approach, where data is collected through questionnaires distributed to students from various study programs. Data analysis was carried out using descriptive statistical techniques to describe the characteristics of respondents and their level of satisfaction with various aspects of service, including speed of service, quality of information, and the attitude of bureau officers. The research results show that the majority of students are satisfied with the services provided, although there are several aspects that need to be improved, such as response time to questions and completeness of the information provided. This research provides recommendations for service improvements, including increased training for bureau staff and the development of more efficient information systems. It is hoped that these findings can contribute to improving the quality of academic administration services at Stella Maris University, Sumba.

Good Manufacturing Practice (GMP) in the food industry is a requirement that must be met to produce products that are safe for consumers to consume, where such practices are implemented to prevent and reduce food contamination. Therefore, an understanding of GMP is needed to address the issues faced by SMEs, including the lack of assurance regarding food safety and quality. Issues regarding food safety and quality assurance are crucial for the food industry. Demands for food safety and quality continue to rise along with consumer demand. The purpose of this service is to provide understanding and implementation of GMP in the production department. The method used involves direct visits, discussions, guidance, and implementation of improvements related to GMP application in the production department. The results of the service obtained before this training from 11 participants were 8 SME participants who were unaware or had not heard of GMP. The results of questionnaire measurements regarding performance and expectations of 12 questions posed showed that some questions received higher performance scores compared to expectations, such as questions regarding the relevance of the service materials to community issues and the cohesion of the community service team. For the average results of each performance and expectation question, a performance score of 3.7 out of 4 was obtained for this service activity, and an expectation score of 3.8 out of 4 was obtained. This indicates that participants felt a high level of satisfaction with the performance and expectations of this GMP service activity.

Good Manufacturing Practice (GMP) in the food industry is a requirement that must be met to produce products that are safe for consumers to consume, where such practices are implemented to prevent and reduce food contamination. Therefore, an understanding of GMP is needed to address the issues faced by SMEs, including the lack of assurance regarding food safety and quality. Issues regarding food safety and quality assurance are crucial for the food industry. Demands for food safety and quality continue to rise along with consumer demand. The purpose of this service is to provide understanding and implementation of GMP in the production department. The method used involves direct visits, discussions, guidance, and implementation of improvements related to GMP application in the production department. The results of the service obtained before this training from 11 participants were 8 SME participants who were unaware or had not heard of GMP. The results of questionnaire measurements regarding performance and expectations of 12 questions posed showed that some questions received higher performance scores compared to expectations, such as questions regarding the relevance of the service materials to community issues and the cohesion of the community service team. For the average results of each performance and expectation question, a performance score of 3.7 out of 4 was obtained for this service activity, and an expectation score of 3.8 out of 4 was obtained. This indicates that participants felt a high level of satisfaction with the performance and expectations of this GMP service activity.

To compete in the global MRO (Maintenance, Repair & Overhaul) industry, qualified human resources are required. Therefore, a training program is conducted for employees to ensure goals are met, particularly in the field of aircraft maintenance. This program aims to evaluate using the Kirkpatrick Four-Level method, which identifies Level 1 (reaction), Level 2 (learning), Level 3 (behavior), and Level 4 (results). The study aims to assess and analyze the efficiency and effectiveness of the training, its impact on performance, such as productivity improvement, service quality, cost reduction, and measure the participants' understanding and behavior changes. In addition, the Return on Training Investment (ROTI) achieved by PT X is also analyzed. This study uses a non-statistical quantitative approach, focusing on data management to assess the company's progress based on annual training reports. The research results indicate that at Level 1, the overall average reached 4.09 across 4 parameters. At Level 2, the participants' average pre-test score was 78.5, and the post-test score was 87.8. At Level 3, discipline improved with a total score of 94.5 and an average of 4. At Level 4, ROTI reached 130.22%, with a return on investment of $99,550.97 from a training cost of $76,449.03.

This study aims to analyze the contribution of employee training and development to improving service quality from a company perspective. Service quality is an important factor in retaining customers and creating a competitive advantage. Effective training helps employees develop the technical and interpersonal skills necessary to provide responsive and empathetic service, which are two important dimensions in service quality assessment. The results of the study show that employee training and development have a positive impact on the company. This study concludes that employee training and development is an important strategy that can improve the quality of service and the company's competitiveness in the market.

The research conducted aims to analyze the impact of public service quality on the level of public satisfaction in Ngamprah District, particularly in the implementation of the District Integrated Administration Service System (PATEN). Using simple linear regression analysis, this study evaluates the relationship between public service quality (X) and public satisfaction (Y). Data was collected from 33 respondents through questionnaires measured using a Likert scale. The analysis results indicate that public service quality has a significant impact on public satisfaction, with a regression parameter value of 0.423 and a significance value of 0.000. The coefficient of determination, or R Square, is valued at 0.771, indicating that 77.1% of the variance in public satisfaction can be explained by the quality of public service. This study concludes that improvements in public service quality are directly associated with increases in public satisfaction. The findings highlight the importance of focusing on service aspects such as timeliness, ease of access, service model variety, accuracy, completeness, courtesy, responsibility, friendliness, and comfort to achieve higher service standards and enhance public trust.