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The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in every patient. Service quality has a positive and significant relationship with the level of patient satisfaction that cannot be denied. By showing the high and low level of patient satisfaction is influenced by the high and low quality of service provided. Service quality starts from patient needs and ends at patient expectations. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the services of their choice, but if patients are dissatisfied they will tell others twice as great about their bad experiences. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the analysis of the quality of hospital administration services on patient satisfaction in the outpatient installation unit at the Hospital. This study uses an analytical observational design based on crosssectional, quantitative analysis. The population in this study were 10444 patients. The sampling technique used Accidental sampling, with a sample of 100 samples. The instrument in this study was a questionnaire, the data analysis used was simple linear regression. This study shows that all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Emphaty) together have a positive influence on the quality of service of hospital administrative personnel on patient satisfaction in the outpatient installation unit at the Hospital.

Hospitals are a comprehensive part of social and media organizations whose function is to provide complete health services to the community, both curative and rehabilitative, hospital services reach family and environmental services. The aim of the research is to analyze the influence of health service quality on patient satisfaction in the inpatient room of Menggala Regional Hospital, Tulang Bawang Regency, Lampung Province. Analytical survey research design with a cross sectional design. The total population of patients treated from June 2022 to August 2022 in the Inpatient Room at Menggala Regional Hospital, Tulang Bawang Regency is 167 people. The number of samples was 62 people. The results of the chi square test research show that there is an influence of 8 variables, namely technical competence, human relations, effectiveness, efficiency, continuity, security, human relations and comfort, which have a p-value <α 0.05, meaning that technical competence, human relations, effectiveness, efficiency, continuity, safety, human relations and comfort influence patient satisfaction in the Menggala Hospital inpatient room. The results of the multiple logistic regression test are the most dominant comfort variable with an odds ratio (OR) of 18.455, meaning that it influences patient satisfaction 18 times. The conclusion is that the comfort variable is the dominant variable that has the most influence on patient satisfaction in the Menggala Hospital inpatient room. It is recommended for hospitals to adopt policies to increase patient comfort in treatment rooms in order to produce optimal satisfaction for patients.    

Non-pharmacological pain management is an important approach to improving the quality of life of patients with chronic pain. This technique includes various methods, such as relaxation, heat and cold therapy, distraction, and deep breathing techniques, which aim to reduce the perception of pain without the need for medication. This approach is especially useful for patients who cannot or do not want to rely on pharmacological treatment. This training aims to improve the understanding and skills of health cadres in implementing non-pharmacological techniques in pain management in the community. This community service uses a quantitative method with a pre-experimental one-group pre-test and post-test design to measure changes in the understanding and skills of health cadres. Respondents consisted of 20 health cadres who lived in Jajar Village, Surakarta. The training materials included basic theories of pain management, as well as direct practice of non-pharmacological techniques. The results of the community service showed a significant increase in the understanding and skills of health cadres after being given training. This can be seen from the significant difference in pre-test and post-test scores. This increase indicates that non-pharmacological training is effective in improving the competence of health cadres, which is expected to be applied in helping patients manage pain in a safer and more efficient way.

The advent of 5G technology has marked a significant shift in the telecommunications industry, offering transformative improvements in service speed, latency, and network reliability. This study explores the impact of 5G on operational efficiency and service innovation in telecom companies. By examining the operational performance of three leading telecom companies that have implemented 5G networks, the research identifies key improvements in speed, cost reduction, and resource optimization. The findings highlight that 5G has enabled companies to achieve up to 100 times faster data transfer speeds compared to previous generations, drastically reducing latency and enhancing network reliability. These improvements contribute to increased customer satisfaction, faster response times, and reduced operational costs. Additionally, the integration of artificial intelligence (AI) for network management has optimized resource allocation and further enhanced the efficiency of telecom operations. The research also demonstrates how 5G has driven innovation in service offerings, such as enabling smart cities, IoT integrations, autonomous vehicles, and real-time patient monitoring in healthcare. While the deployment of 5G offers numerous benefits, the study acknowledges challenges such as high infrastructure costs, digital inequality, and regulatory hurdles. Telecom companies must invest significantly in infrastructure and navigate complex regulatory environments to fully realize the potential of 5G. The study concludes that 5G technology has the potential to reshape the telecom sector, fostering greater competitiveness, service quality, and innovation. Future research should focus on the long-term impact of 5G on customer loyalty, its expanded applications, and its role in advancing future technologies such as 6G.

The aim of this community service activity is to provide health education in the form of counseling on how to care for mental disorders patients with problems at risk of violent behavior in Banda Gadang, Padang City. The method of implementing community service activities includes three stages of activity, namely preparation for implementation, preparation for completeness and implementation of health education. The number of participants who attended was 16 people. The activity was held in Banda Gadang, Padang city. The target of this outreach activity is the community, including parents and closest family. Based on the results of the health education carried out, the results show that there is an increase in the family's ability to understand violent behavior by 15%, the causes of violent behavior by 15%, signs and symptoms of violent behavior by 10%, the consequences of violent behavior by 15% and family efforts in caring for family members with violent behavior. by 20%.  Health education activities went well and received a positive response from the community and nurses. There was an increase in knowledge by all participants present. This is a real form of cooperation between educational and health institutions as well as a form of service to the community as one part of the Tri Dharma of Higher Education.

Hospitals, as institutions providing healthcare services, must maximize technological advancements. One such advancement is the use of SIMRS (Hospital Management Information System) in accordance with the Indonesian Minister of Health Regulation No. 82 of 2013. The use of SIMRS is predicted to enhance the hospital's efficiency, effectiveness, professionalism, performance, as well as access and services. Nurses' satisfaction in using SIMRS will impact the improvement of patient care quality. One method to evaluate user satisfaction with SIMRS is EUCS (End User Computing Satisfaction), developed by Doll and Torkzadeh, which consists of five dimensions: content, format, accuracy, ease of use, and timeliness. This study aims to determine the relationship between the application of the EUCS method and nurses' job satisfaction in the use of SIMRS at RSUD dr. Doris Sylvanus Palangka Raya. Methods: This research is correlational, employing a cross-sectional design. Respondents were selected using purposive sampling and the chi-square statistical test was used. The sample consisted of 175 inpatient nurses at RSUD dr. Doris Sylvanus Palangka Raya. Results: The chi-square statistical test showed a p-value = 0.000, or a significance level of p < 0.05, indicating that there is a relationship between the application of the EUCS method and nurses' job satisfaction in the use of SIMRS at RSUD dr. Doris Sylvanus Palangka Raya. Conclusion: Effectiveness and efficiency are the primary goals of SIMRS usage, which creates convenience and transparency, ultimately expected to enhance nurses' job satisfaction.

One of the important roles of nutrition services is to improve the nutritional status of patients in hospitals so that it is hoped that this can speed up the healing process and shorten the length of stay. The aim of this research is to determine the food management system in order to fulfill patient nutrition at Malahayati Islamic Hospital. This research uses descriptive qualitative research. Data collection techniques by means of observation, interviews using recording and use of documents. Next, the data collected is analyzed. The informants for this research were 4 informants including the head of the Nutrition Installation, staff/nutrition experts and food processing officers and waiters. The sampling technique was carried out using Purposive Sampling. The research results show that the food procurement system starting from ordering and purchasing, receiving, storing and distributing food ingredients is in accordance with PGRS. And food processing starts from menu variations using a 7-day menu cycle, but food presentation and distribution needs to be monitored and evaluated in the use of PPE for waiters. Food procurement system, food processing, food distribution in accordance with PMK No. 78 concerning PGRS and food delivery system management.

Hospital Information Systems (HIS), or Sistem Informasi Rumah Sakit (SIRS), play a critical role in enhancing administrative efficiency, decision support, and healthcare service quality. However, their implementation and effectiveness vary significantly across healthcare settings, particularly in low- and middle-income countries (LMICs). This study aims to systematically evaluate the existing literature on HIS effectiveness, implementation barriers, and administrative impact. Using a PRISMA-based Systematic Literature Review (SLR) approach, we examined 14 high-quality studies from multiple scholarly databases including PubMed, Scopus, ScienceDirect, and Garuda. The review applied a hybrid thematic synthesis grounded in HOT-FIT and DeLone & McLean models, combined with a normalized quality scoring system. The findings reveal that HIS implementations positively influence administrative workflow, billing accuracy, and patient throughput, though outcomes are context-dependent. Key challenges include lack of interoperability, resistance to change, and insufficient training. Notably, regulatory mandates and national digital health policies were found to significantly enhance HIS adoption and sustainability. This review contributes a multidimensional synthesis of HIS performance, highlighting the importance of human, organizational, and policy alignment. It offers an evidence-backed framework for HIS evaluation that bridges theory and practice. We conclude that integrated, context-sensitive HIS models are essential for advancing hospital management and public health systems, and recommend further empirical studies on long-term impact and cross-sector integration.

Background: Diabetes mellitus, also abbreviated as DM, is a non-communicable disease whose number of sufferers is increasing. DM (diabetes) sufferers are not only the elderly but also many people of productive age. The Jembrana District Health Service noted that DM is a disease that is included in the top 10 most common diseases in hospitals and health centers in Jembrana. A total of 6,740 DM patients have been registered and controlled at community health centers in Jembrana. Melaya, one of the sub-districts in Jembrana, recorded that during 2020 there were 782 cases recorded. Methods: This type of research is a pre-experimental design using one group pre-test and post-test design. The research location is the Kerta Semaya Samaniya Jembrana Cooperative, Bali. The sampling method was nonprobability sampling using the consecutive method. The total research sample was 38 respondents. The data collection tools used are DKQ and DSMQ. The data analysis used is univariate analysis, bivariate analysis using the Willcoxon Rank Test. Results: Most respondents had poor knowledge and attitudes in the prevention of diabetes mellitus before the intervention, and there was an increase in knowledge and attitudes after respondents were given an audiovisual-based health education intervention. There is an influence of audiovisual-based health education with p = 0.000 (p<0.05), thus it can be concluded that there is a significant difference in knowledge and attitudes between before and after providing audiovisual-based educational videos. Conclusion: Providing audiovisual-based health education about preventing diabetes mellitus has proven to be effective in increasing knowledge and attitudes in preventing diabetes mellitus.  

The Return Referral Program (RRP) provides healthcare services to patients with stable chronic conditions at primary healthcare facilities. Non-adherence is commonly observed in the treatment of chronic diseases that require long-term care. Adherence is a crucial component for the success of treatment. At the Central Kalimantan Police's Biddokkes Main Clinic, many patients with chronic diseases do not adhere to their treatment, failing to attend follow-up visits as instructed by their doctors on the scheduled dates. Knowledge affects a patient's adherence to therapy and their adherence behavior, and family support is needed to improve RRP participants' adherence. This study aims to identify the effect of knowledge and family support on adherence to follow-up visits among RRP participants at the Central Kalimantan Police's Biddokkes Main Clinic. Methods: This correlational study uses a cross-sectional approach to examine the relationship between knowledge and family support and adherence to follow-up visits among RRP participants at the Central Kalimantan Police's Biddokkes Main Clinic using a questionnaire. The sample consisted of 64 RRP participants registered at the clinic, selected through simple random sampling, and analyzed using Chi-Square tests. Results: The study found significant relationships between knowledge (p Value=0.000) and family support (p Value=0.000) and adherence to follow-up visits among RRP participants at the Central Kalimantan Police's Biddokkes Main Clinic. Conclusion: Knowledge and family support are significantly related to adherence to follow-up visits among RRP participants. The role of nurses as educators for clients and their families can be enhanced to provide knowledge about the importance of active participation in RRP activities for the treatment of chronic patients, aimed at improving the quality of life.

The study conducted at OMNI Cikarang Hospital in 2021 aimed to assess the impact of nursing services on patient satisfaction. Using a cross-sectional, analytical survey methodology, 73 respondents, comprising both inpatients and outpatients, were sampled through accidental sampling. Bivariate and univariate analysis were employed for data analysis.Results revealed that 61.6% of respondents were classified as satisfied, while 38.4% were unsatisfied. Patient satisfaction was significantly associated with tangibles, dependability, assurance, responsiveness, and empathy, as indicated by the chi-square statistical test. Particularly, there was a substantial correlation (Spearman rho = 0.799) between patient satisfaction and the responsiveness of nursing services.The findings underscored the importance of maintaining and enhancing the standard of nursing care to ensure patient satisfaction. Specifically, the study emphasized the significance of tangibles, dependability, responsiveness, assurance, and empathy in influencing patient satisfaction levels. Therefore, it is imperative for medical professionals, especially nurses, to focus on these aspects to meet patient expectations and enhance their overall experience with healthcare services.In conclusion, the study highlighted the crucial role of nursing services in shaping the perception of health service institutions like OMNI Cikarang Hospital. By prioritizing and improving various dimensions of nursing care, hospitals can strive to consistently meet patient needs and expectations, ultimately enhancing overall satisfaction levels.

Compensation in the resolution of medical disputes in Indonesia is crucial as it provides financial compensation for patients who have suffered losses due to malpractice. Data shows an increase in the number of complaints and lawsuits related to medical disputes each year. Determining fair and proportional compensation often poses complex challenges as it involves various aspects such as the level of patient loss, healthcare service standards, medical evidence, and socio-economic factors. Therefore, a careful and holistic approach is needed in determining compensation to ensure justice and improve healthcare practices. The aim of this study is to identify the role of compensation in the resolution of medical disputes in Indonesia and to analyze its legal and ethical implications. The research method used is qualitative with a normative juridical and empirical approach. The results show that compensation in the resolution of medical disputes in Indonesia is important to ensure justice for patients and the responsibility of healthcare providers. The process of determining compensation involves mediation, negotiation, and formal legal processes. The Health Law and health regulations require hospitals to have dispute resolution mechanisms and provide patients with legal rights to compensation. Legal and ethical aspects such as integrity and justice are considered in determining compensation, creating a holistic dispute resolution system to maintain justice and the quality of healthcare services.

This study aims to assess patient satisfaction and analyze the quality of dental health services at Svarta Dental Care Bandung clinic. Using a descriptive research design with a sample size of 30 people and accidental sampling, the research instrument was a questionnaire. Data analysis included univariate analysis and Importance Performance Analysis (IPA) using a Cartesian diagram. The results indicated a high level of conformity between reality and expectations across five quality dimensions, emphasizing the need for regular evaluations and improvements in service quality to enhance patient satisfaction.

Health service in home is one of the health service that do in the family’s home stay for improving and defending family’s health. Home care gives priority to the fulfilment of health service with organizing the health service that have a quality with out an affense of code of ethics and standard of the quality of medical care profession in home care service in Batua Public Health Center jobs area in Makassar City. This study was do it with using descriptif survey with cross sectional study appraoach with amount of sampels 76 people wiht total sampling method. The results of this study showed that raliable has a relation with patients family statisfaction with p (0,002) < (0,05), assurance has a relation with patients family statisfac- tion with p (0,000) < (0,05), tangible has a relation with patients family statisfaction with p (0,000) < (0,05), emphaty has a relation with patients family statisfaction with p (0,002) < (0,05), responsiviness has a relation with patients family statisfaction with p (0,003) < (0,05). According to the results, its can be con- cluded that reliable, assurance, tangible, emphaty and responsiviness in home care service have a relation with patients family statisfaction. Suggested to the home care service officer in Batua Public Health Center to promote more about hme care service and always stay defending the nersing care service now.

Hospital Pharmacy Installations (IFRS) have an important role in providing services to patients which generally contribute the highest income in hospitals. The wide role of IFRS in the smooth running of health services as the largest source of income in hospitals means that an IFRS development strategy needs to be carried out in the face of competition with other hospitals. This research aims to determine the results of measuring the performance of the PKU Muhammadiyah Wonosobo hospital's pharmaceutical installation using the Balanced Scorecard approach from a customer perspective and to provide suggestions for performance improvement strategies based on the results of these performance measurements. Performance measurement in this research uses a Balanced Scorecard approach from a customer perspective.The results show that from a customer perspective, patient satisfaction shows that patient results are satisfied, patient growth is 13.96% (increased) but prescription networkability is 81.50% (decreased). Recommended strategies for improving IFRS PKU Muhammadiyah Wonosobo performance are carried out by increasing indicators from the customer perspective in the Balanced Scorecard, including indicators for recipe networkability.

Introduction: Response time or speed in treating patients in emergency situations has a crucial role in saving lives. This includes the time required from when a patient experiences an emergency incident until the patient receives an appropriate medical response. In this context, it is important to understand that response times differ for different types of emergency cases. The aim of this research is to determine the relationship between the implementation of the Triage Protocol and Response Time and the Level of Patient Satisfaction in the Emergency Room at PMI Bogor Hospital.This research was quantitative using a correlation method involving 57 patients in the emergency room at PMI Bogor Hospital. To collect data, this study used prepared observation sheets, and statistical analysis was carried out using the Chi Square test. Patient Satisfaction Level effectively. With this approach, it is hoped that this research will provide valid and useful findings in supporting efforts to improve the quality of services at the Emergency Room at PMI Bogor Hospital.The results of chi-square statistical analysis showed that there was no significant relationship between the implementation of the triage protocol and patient satisfaction (p-value = 0.003 < 0.05). On the other hand, there is a significant relationship between the implementation of response time and patient satisfaction (p-value = 0.002 < 0.05). The faster the response time, the higher the level of patient satisfaction, in accordance with previous research findings    

The outpatient registration site is the frontline service unit for each community health center. Bulakamba Community Health Center has several problems, including a backlog of patients, a delayed registration process and long patient waiting times. The aim of this research is to analyze the management of service quality at the outpatient registration counter at the Bulakamba Community Health Center. The type of research is qualitative research using phenomenological methods. There were 8 research informants selected using purposive sampling technique. Data collection techniques use interviews and observation. The research results show that the quality of Bulakamba Community Health Center services in terms of Input and Output is good and meets standards, but the quality of the Process is still problematic. Problems with the quality of services at the Bulakamba Community Health Center include long waiting times and the poor performance of health service staff.

The increasing public demand for daily service needs has led to intense competition in today's business world. For service companies, an optimal service system is their main weapon in competing effectively. Service effectiveness is crucial in gaining positive customer ratings. However, the high demand for the service sector results in the number of customers continuing to increase while the number of service providers remains limited. This research aims to optimize the service system by utilizing the multi-channel multi-phase queuing model. This model allows for multiple service facilities to be available to serve incoming customers. In this study, the queuing model formula (M/M/1) & (M/M/2) was used to analyze the single channel- single phase and multi-channel- multi phase queuing systems. The results show that the patient arrival rate is smaller than the patient service rate, which indicates a good level of effectiveness in the single channel-single phase queuing system. However, by adding one server to be able to implement the multi channel - multi phase queuing model, the effectiveness of the queuing system can be improved. This research provides a better understanding of the importance of service effectiveness in the face of increasing demand. By using the right queuing model and adding servers, service companies can improve service efficiency.

In today's digital era, most people use smartphones for various purposes. In the laboratory field,  as an innovation in laboratory examinations, and as a form of community service to promote healthy living and change people's lifestyles, medical laboratory technicians play a role in creating medical record applications. The development of this application is based on the fact that patients often forget about the examinations they have undergone, making it difficult to accurately record medical history. The examinations conducted on patients are a benchmark for lifestyle patterns that should be carefully considered by patients. This attention begins with the periodic recording of health history, which should be done to anticipate spikes or abnormalities in the body's condition. The application system, created through a semi-automatic method for recording and reminding examinations, is able to minimize errors or inaccuracies in the examination results in the history, thus facilitating self-control of both lifestyle, examinations, and health. Medical record application software can provide health data from previous laboratory examinations and can provide reminders for the next scheduled examination."

Hyperthermia is a condition of failure to regulate body temperature (thermoregulation) due to the body's inability to release or remove heat or excessive heat production by the body with heat release at a normal rate. Determine nursing problems that arise in patients based on the results of the assessment, determine interventions, carry out implementation according to the plans that have been determined and evaluate the actions / implementations that have been carried out. In accordance with the problems experienced by these partners, efforts have been made, among others, by implementing the implementation of a water tepid sponge in pediatric patients who experience hyperthermia who are treated in the pediatric ward. The specific target of this PKM activity is to teach mothers of child patients who experience hyperthermia, but through education by nurses in the children's ward. water tepid sponge therapy can reduce milk quickly and prevent fever, especially in pediatric patients who experience hyperthermia at Permata Medika Hospital Semarang. Teach the nurse in the pediatric ward how to reduce fever by using a water tepis sponge and the nurse will later educate the parents of child patients with fever. The method used in this PKM activity is to apply the implementation of a water tepid sponge in pediatric patients who experience hyperthermia. Demonstration of water tepid sponge according to SOP. The result of this community service activity is that the level of knowledge of nurses and parents of patients who experience hyperthermia at Permata Medika Hospital in Semarang has increased after being given material on reducing fever management, besides that the patient is able to carry out a simulation on how to reduce fever with a water tepid sponge.