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Linda Ernawati; Asriwati Asriwati; Nuraini Nuraini

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2024 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

The performance of health workers as a consequence of public demands for the need for excellent service or highquality service. It is expected to be able to show its professional contribution significantly in improving the quality of health services. The purpose of the study was to analyze the effect of internal communication on employee performance at the Anambas Islands Regency Population Control and Family Planning Health Office. The research design used the Analytical Survey method with a Cross Sectional approach. The population in this study were all employees as many as 98 people, all of whom were used as research samples with total sampling technique. Data analysis used univariate analysis, bivariate with chi-square test and multivariate with logistic regression. The results of logistic regression research show that there is an influence of leadership p = 0.001, motivation p = 0.000, trust p = 0.000, and appreciation p = 0.000. While the dominant factor that affects employee performance is appreciation p = 0.000 with Exp(B) 55.590. The conclusion of this study is that there is an influence of leadership, motivation, trust and appreciation. The dominant factor, namely appreciation, affects employee performance at the Anambas Islands Regency Population Control and Family Planning Health Office. It is recommended that the Anambas Islands Regency Population Control and Family Planning Health Office needs to provide direction to employees at work so that they have creativity at work so that employees continue to improve so that employee performance increases.

Sulaiman Sulaiman; Ismail Efendy; Tri Niswati Utami

Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan 2024 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Resource management is very important to achieve organizational goals through management which is a tool to achieve these goals. The results of the initial survey found that the lack of discipline of officers due to not knowing and not understanding their responsibilities, this is because the responsibilities given are not in accordance with the educational background, the problem of low work motivation. The purpose of the study was to determine the factors that influence the performance of health workers at the Tangan-Tangan Health Center, Southwest Aceh Regency. The research design used Analytical Survey method with Cross Sectional approach. The population in this study were all health workers at the Tangan-Tangan Health Center as many as 75 people, all of whom were used as research samples. Data analysis with logistic regression. The results showed that there was an influence of leadership p = 0.000, motivation p = 0.000, discipline p = 0.000, incentives p = 0.002, work environment p = 0.000 and work ability p = 0.017 on the performance of health workers at the Tangan-Tangan Health Center, Southwest Aceh Regency. While the most dominant variable is discipline p = 0.003 and 95% CI = 6,862-11243,720 with an Exp (B) value = 277,759. The conclusion of this study is that there is an influence of leadership, motivation, discipline, incentives, work environment and work ability on the performance of health workers at the Tangan-Tangan Health Center, Southwest Aceh Regency. It is recommended to the leadership of the Puskesmas to always monitor the work of health workers in carrying out their duties, so that health workers can be monitored when carrying out their work and always provide opportunities to attend various trainings for health workers as an effort to develop themselves and be able to update their knowledge according to their expertise.

Kevin Abi Agustian; Dwi Rosella K.S; Kingkinnarti Kingkinnarti

jurnal ABDIMAS Indonesia 2024 STIKes Ibnu Sina Ajibarang

Background: Osteoathritis is a degenerative disease that is usually experienced by individuals due to the aging process. Osteoarthritis can limit and affect a person's activities. There is evidence that muscle dysfunction is involved in the pathogenesis of knee OA. The lower leg muscles are the natural support of the knee joint and improper alignment of the knee can originate proximally, and that poor force production due to muscle weakness can be a factor that ultimately causes stress on the knee. Muscles play a major role in joint structure and function, as demonstrated by the disuse of the quadriceps femoris muscle that accompanies knee joint pain. Quadriceps muscle weakness has been noted by the American Academy of Orthopedic Surgeons as a risk factor for structural damage to the knee joint. Muscle weakness affects the anteroposterior stability of the knee joint. and makes patients feel unstable, causing decreased self-confidence and decreased performance and independence in daily activities, causing disability and dysfunction in osteoarthritis knee patients. The main symptom that arises from Osteoarthritis is pain. Pain is the main problem in sufferers of knee osteoarthritis, and is generally related to activity and will recover when resting. Objective: This study aims to determine the effectiveness of the Open Kinetic Chain Exercise intervention on the recovery of patients with osteoarthritis. Method: This research uses a case report study with the aim of knowing the treatment of individuals before and after being given the intervention. Results: Providing TENS intervention and open kinetic chain exercises 4x, results in reduced pain intensity, increased joint range of motion and increased functional ability. Conclusion: Providing intervention in the form of TENS and Open Kinetic Chain Exercise has proven to be effective in reducing pain, increasing LGS and increasing functional activity in conditions of Osteoarthritis Knee.  

Putria Carolina; Melisa Frisilia; Diana Oktavia

Jurnal Ilmu Keperawatan dan Kebidanan 2024 Asosiasi Riset Ilmu Kesehatan Indonesia

Professional nurses are confronted with the demand for responsibility and accountability in every action they take. The workload of nurses is extensive when providing nursing care. Documentation is considered complete if the recording is done according to hospital standards. The phenomenon that occurs is that some reasons become obstacles for nurses, including the large amount of documentation that needs to be written and filled out, sometimes overwhelming nurses. Additionally, the imbalance between nurses and patients, specific rooms are always full of patients while the number of nurses on duty is insufficient. As a result, there is a risk of a decrease in the quality of documentation, affecting the accuracy and completeness of nursing records. The aim of this study is to determine the relationship between the workload of nurses and the completeness of nursing care documentation in the infectious and non-infectious inpatient room of RSUD dr. Murjani Sampit. This study uses a correlational design with a cross-sectional approach. The Simple Random Sampling technique was used with a total of 57 respondents. Based on the Chi-Square test results, the p-value obtained is 0.000 or the significance level of p < 0.05, thus Ha is accepted. The conclusion of the study is that there is a relationship between the workload of nurses and the completeness of nursing care documentation in the infectious and non-infectious inpatient rooms of RSUD dr. Murjani Sampit. It is hoped that nurses can improve their nursing performance in providing holistic nursing care and record it in writing according to the nursing care format.

Salsabilla Nova Regita Cahyani

Journal of Management and Social Sciences 2024 CV. Aksara Global Akademia

To achieve excellent service, a company’s employees must possess certain qualities, such as a passion for work and an attitude of always being ready to assist as well as having the capacity to handle customer complaints professionally. Service to service users at Yogyakarta International Airport, both at the departure terminal and arrival terminals, is critical for passengers. One of these is transit and transfer services for passengers. The purpose of this research is to find out the impact of Transit and Transfer officers’ service quality on passenger satisfaction and to identify what service quality attributes transit and transfer officers at Yogyakarta International Airport should develop. This research employed the importance-performance analysis (IPA) approach. The sample size was 100 respondents, obtained by distributing questionnaires to 100 respondents who were in transit or transferring at Yogyakarta International Airport and measured using the Slovin formula. The data were analyzed using Gap analysis with the SERVQUAL method and importance-performance analysis (IPA). The research results show that the analysis of the level of conformance and the reality-expectation gap based on the five SERVQUAL dimensions of the service quality of Transit and Transfer officers at Yogyakarta International Airport is good in satisfying passenger expectations. The average gap dimension analysis indicates that the service of Transit and Transfer officers are providing satisfactory service based on passengers’ perceptions, with an average score of <-1. Based on the Cartesian diagram mapping, 6 attributes are considered important by passengers and need priority action and carry out evaluations and improvements based on the mapping results through importance-performance analysis, with the physical evidence dimension resulting in the lowest quality dimension and requiring priority improvement action.

Indah Nurfi; Laylan Syafina

Riset Ilmu Manajemen Bisnis dan Akuntansi 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Developing information systems for the public interest is a necessity for an organization. The success of an organization can be determined by seeing whether the planned objectives have been achieved, each plan needs to be implemented with efficient procedures. These government tasks are closely related to management information systems, because management information systems are applications that improve government performance and are expected to help decision making, information provision, and operational procedures. One of the efforts to create a reliable management information system is by implementing the Regional Goods Management Information System Application (SIMBADA). This study aims to analyze the minutes of handover still done manually and not systemized. This research uses qualitative research methods with a descriptive approach. The results of this study indicate that there are negative and positive impacts related to the use of the SIMBADA application as well as constraints in the application that there is no category of handover minutes, so that the input process is still done manually. Where it is not efficient, it can cause data errors that can affect the performance of related work.

Jamilatusa Sarifah; Dini Gandini Purbaningrum

Jurnal Media Administrasi 2024 Universitas 17 Agustus 1945 Semarang, Indonesia

This research is aqualitative research that aims to describe the Quality of Service Delivery of Cancer Health Training Pusdiklat Ministry of Health of the Republic of Indonesia and describes and analyzes the inhibiting and supporting factors for instructors in serving training participants at the Pusdiklat Health. Health services are activities or a series of activities to fulfill the service needs determined by law for each instructor, trainee and/or administrative services provided by the service provider. study uses the theory of quality of health services according to Kotler in Fendy Tjibtono (2016: 284), namely Assurance (guarantee) Emphty (empathy) Reliability (reliability) Responsiveness (responsiveness) Tangible (physical appearance), Quantity timeliness, effectiveness, independence and commitment work, analysis of research data is descriptive. Perfect research results. In terms of realism indicators, it has not worked perfectly, such as the skills of officers in using supporting facilities in the service process. On the responsive indicator, all officers who carry out health training services are classified as responsive to training participants. Assurance indicators in health training centers are very much determined by the performance of health services. Tangible indicators in the form of the appearance of the apparatus when carrying out services, comfort right when the service takes place. The Empathy Indicator puts the interests of training participants first, serves in a friendly, courteous and courteous manner, officers do not discriminate and are able to respect training participants.

Khalyza Qaedaniesa Wibowo; Mawar Mawar

Jurnal Media Administrasi 2024 Universitas 17 Agustus 1945 Semarang, Indonesia

The Department of Population and Civil Registration is an agency engaged in the field of public services. Nowadays, many people are aware of the importance of civil registration of Indonesian citizens. Currently there are still many people who feel dissatisfied with the performance provided by employees to the community. This is due to problematic employee performance, such as employee attitudes that are less than friendly, employee performance that does not satisfy the public, and employees not completing their work on time. The aim of this research at the Tangerang City Population and Registration Service is to determine and analyze the performance of employees at the Tangerang City Population and Civil Registration Service. The method used in this research is a descriptive method with a qualitative approach. The results of this study indicate that the performance of employees at the Department of Population and Civil Registration is not optimal. In terms of quality indicators, employee performance still needs to be improved due to the mismatch between job placement and their abilities and skills. On the quantity of work indicator, it can be said that it is quite good because the work plan every year can be carried out properly. In terms of punctuality indicators, it still cannot be said to be optimal, because there are still employees being late in coming to work and employees not being on time in completing work. On the effectiveness indicator, it is quite good, because the facilities and systems in the office are adequate. The independence indicator is quite good, because there has been progress in the employee's initiative in carrying out their duties. In terms of work commitment indicators, the research results show that the responsibilities of employees are good, but there is still a lack of employee discipline when coming to work.    

Nindi Sri Hasanah; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This research was conducted based on the results of the author's observations when carrying out industrial field practice at the BW Luxury Jambi hotel and the background because there is still substandard employee performance which is thought to be due to organizational culture. This study aims to determine the effect of organizational culture (X) on employee performance (Y) at BW Luxury Jambi hotel. This type of research is descriptive quantitative classified as causal associative research with a survey method that shows cause and effect. The number of samples in this study were 80 respondents. Data collection techniques by distributing questionnaires using a Likert scale that has been compiled. Analysis techniques in this study use simple linear regression and also the coefficient of determination. The results concluded that organizational culture (X) is in the good category (53.75%), employee performance (Y) is in the good category (52.5%). Based on the simple linear regression test results obtained that organizational culture has a significant effect on employee performance with a regression coefficient of 1.514 sig value. 0.000 <0.05, it means that every increase of 1 unit of organizational culture, the participation value increases by 1.514. The regression coefficient is positive, which can be stated that the direction of the influence of variable (X) on variable (Y) is positive. Based on the results of the R square test, the R Square value is 0.206, which can be interpreted that the effect of variable X on variable Y is 20.6%. While 79.4% is influenced by other factors not discussed in this study.

Hidayati Purnama Lubis; Suryani Sajar; Minarti Sri Wachyuni; Annisa Eka Maghfiroh; Muhammad Caisar Tarigan +1 more

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The goal and main issues discussed in this research are how the Organizational Structure influences Performance in the Livestock Farming Area of Al Amin Science and Industrial Park (Living Lab) Glugur Rimbun. This study uses a qualitative associative method, conducting a review of theories and literature, as well as surveys and observations, and collecting opinions from academic community members, especially professors specializing in Human Resources. The research results state that organizational structure is a framework or arrangement that regulates relationships, responsibilities, and authorities within an organization. In management, organizational structure can be considered the foundation or operational framework of an organization. It is a fundamental element that forms the basis for organizing and directing organizational activities. There are several types of organizational structures that can be applied, and the selection of such a structure depends on the organization's goals, size, complexity, and needs. The choice of organizational structure should consider the organization's strategic goals, size, external environment, and the culture to be established. Moreover, organizations can change their structure over time to adapt to changing needs and business dynamics. The importance of organizational structure is reflected in its operational efficiency. By systematically mapping tasks and responsibilities, the structure creates a regular workflow, avoids unnecessary overlap, and establishes a foundation for optimal efficiency.

Lilis Ratnawati; Nurdiana Mulyantini; Nana Darna

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The problems faced in this study include (1) How does motivation affect employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency? (2) How does work discipline affect employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency? (3) How does work culture affect employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency? (4) How do motivation, work discipline and work culture affect employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency? This study aims to study, find out, and analyze (1) The effect of motivation on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency. (2) The effect of work discipline on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency. (3) The influence of work culture on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency. (4) The influence of motivation, work discipline and work culture on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency. The results of the study inform that (1) Motivation has a positive influence on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency. (2) Work discipline has a positive influence on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency. (3) Work culture has a positive influence on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency. (4) Motivation, work discipline and work culture have a positive influence on employee performance at the Cikoneng District Office and Villages in Cikoneng District, Ciamis Regency.

Teti Susilawati; Nana Darna; Ading Rahman Sukmara

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Employee performance at the P2KBP3A Service is not optimal, which can be seen from the delays in completing work and the work results achieved are not in accordance with the established standards. Then the performance of these employees is also influenced by the merit system which is not optimal, which is caused by the fact that ASN are still found not showing their professionalism in serving the community and an attitude of underestimating work arises because they realize that they have the abilities and expertise that are highly expected and are the mainstay of the leadership. Employee performance is also influenced by motivation which is not optimal, this is caused by the lack of dedication and loyalty of employees in working even though they have received a decent salary and the level of promotion for employees who excel is not optimal. This study aims to study, find out, and analyze (1) The effect of the merit system on the performance of employees at the P2KBP3A Service of Ciamis Regency. (2) The effect of motivation on the performance of employees at the P2KBP3A Service of Ciamis Regency. (3) The effect of the merit system and motivation on the performance of employees at the P2KBP3A Service of Ciamis Regency. This type of research is an explanatory survey, while the technical data analysis is validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Multiple Regression. The results of the study inform that (1) The merit system has a positive effect on employee performance at the P2KBP3A Office of Ciamis Regency. This means that if the merit system is improved, then employee performance at the P2KBP3A Office of Ciamis Regency will also increase. (2) Motivation has a positive effect on employee performance at the P2KBP3A Office of Ciamis Regency. This means that if motivation is improved, then employee performance at the P2KBP3A Office of Ciamis Regency will also increase. (3) The merit system and motivation have a positive effect on employee performance at the P2KBP3A Office of Ciamis Regency.

Syaeful Bachri; Irma Bastaman; Nurdiana Mulyantini

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The problems faced in this study include (1) How is the principle of bureaucratic neutrality in the regional elections in Banjar City, West Java in 2019? (2) How is the effectiveness of the performance of state civil servants in Banjar City, West Java in 2019? (3) How does bureaucratic neutrality in regional elections affect the effectiveness of state civil servant performance in Banjar City, West Java in 2019? This study aims to study, find out, and analyze (1) The principle of bureaucratic neutrality in regional elections in Banjar City, West Java in 2019. (2) The effectiveness of state civil servant performance in Banjar City, West Java in 2019? (3) the effect of the principle of bureaucratic neutrality in regional elections on the effectiveness of state civil servant performance in Banjar City, West Java in 2019. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Simple Linear Regression (Simple Regression). The results of the study inform that (1) The principle of bureaucratic neutrality in the regional elections in Banjar City, West Java in 2019 has not been optimal, but after the study was conducted, it tends to be very high. The highest value is on the impartial indicator and the lowest value is on the not involved indicator. (2) The effectiveness of the performance of the State Civil Apparatus in Banjar City, West Java in 2019 has not been optimal, but after the study was conducted, it tends to be very high. The highest value is on the outcome measurement indicator and the lowest value is on the time measurement indicator. (3) The principle of bureaucratic neutrality in the regional elections has a positive effect on the effectiveness of the performance of the State Civil Apparatus in Banjar City, West Java in 2019.

Petra Kania Patrecia; Intan Anissa Fitri; Septiyani Septiyani

International Journal of Management Science and Entrepreneurship 2024 International Forum of Researchers and Lecturers

This study investigates the role of strategic leadership in influencing organizational performance in Small and Medium Enterprises (SMEs) across Asia. The research identifies leadership styles that contribute to enhancing the competitiveness and sustainability of SMEs. A quantitative approach was employed to analyze data from SMEs in countries such as Singapore, Malaysia, and Thailand. The results suggest that transformational leadership, strategic decision-making, and a focus on employee development are key determinants of performance. The paper concludes by discussing the implications for leaders of SMEs in developing countries and offers policy recommendations to foster SME growth.

Ahmed Al-Mahdi; Omar Rahman; Layla Karim

International Journal of Economics and Management Sciences 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This paper investigates the impact of sustainable supply chain management (SSCM) practices on corporate performance. Focusing on multinational corporations, the study assesses the effectiveness of green sourcing, waste reduction, and ethical labor practices in enhancing operational efficiency and reputation. Findings suggest that adopting SSCM practices not only improves environmental outcomes but also leads to increased profitability and customer loyalty.

Lin Wei-Chen; Chen Ming-Hua; Zhang Xian-Li

International Journal of Economics and Management Sciences 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study analyzes how exchange rate volatility influences export performance in developing countries. Using data from multiple industries, the research examines how fluctuations in currency values affect trade volume, pricing strategies, and international competitiveness. The findings provide insights into the challenges exporters face and offer policy recommendations to mitigate the adverse effects of currency instability on exports.

Salma E. El-Far; Ahmed M. El-Mutaz; Fathi A. Ghariani

International Journal of Mathematics and Science Education 2024 Asosiasi Riset Ilmu Matematika dan Sains Indonesia

This research addresses mathematics anxiety among high school students, examining its causes, impacts on academic performance, and students' coping mechanisms. Through a mixed-method approach combining surveys and interviews, the study identifies key factors contributing to math anxiety, including social influences, teaching styles, and individual differences. Findings suggest that mathematics anxiety has a substantial negative effect on academic achievement, but that certain coping strategies, such as peer collaboration and guided practice, can mitigate this impact.

Bambang Setyo Panulisan; Dedy Khaerudin; Asih Setyo Rini

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The Rectorate's field of function is the function of improving performance, safety and efficiency in the use of elevators where the vertical transportation system is used as a tool to facilitate the activities of people and goods to move between certain floors in a building. Elevators are used as a tool to facilitate the activities of both people and goods to get to the floors In certain office and lecture buildings, it is a one-story building in building D which uses an elevator as a means of vertical lift transportation. Effective and efficient elevator planning is needed so that the elevator can be operated optimally. This should have a big impact on the comfort of building occupants as elevator users. One of the consequences of inadequate elevator planning is the occurrence of queues during peak hours. Therefore, some analysis of elevators in lecture and office buildings is needed. Elevator efficiency can be analyzed by calculating elevator requirements which depend on several variables such as lifting speed, lifting capacity, elevator waiting time, number of building occupants, and how large the building is. Meanwhile, the effectiveness of the lift can be obtained from the scheduling preparation and budget requirements involved in each lift's preventive maintenance. The research methodology used in this research is interviews, observation, secondary data collection, and data processing. From the results of data processing it can be concluded that the efficiency and effectiveness of the lift is 75% of the lift requirements for the 2 lift units provided. The research results also show several preventive maintenance schedules and preventive maintenance budgets within a one-year budget period.

Ernita Puspa Dewi; Nadia Asiska

International Journal of Humanities and Social Sciences Reviews 2024 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Marriage administration services are a form of public service that has important legal and social implications for the community. The Office of Religious Affairs (KUA), as a technical implementing unit of the Ministry of Religious Affairs, plays a strategic role in providing legal certainty regarding marital status. This study aims to analyze the quality of public services and public perceptions of marriage administration services at the Office of Religious Affairs in South Dumai District. This study used a qualitative approach with descriptive methods. Data were collected through observation, in-depth interviews, and documentation studies, with purposively selected informants consisting of KUA officers and community service users. Data analysis was conducted using the Miles and Huberman interactive model, which includes data reduction, data presentation, and conclusion drawing. The results show that the quality of public services at the KUA in South Dumai District is generally in the good category, particularly in the dimensions of responsiveness, reliability, and assurance. However, the tangible and empathy dimensions still require improvement, particularly related to limited infrastructure and individual attention to the community. This study confirms that the effectiveness of marriage administration services is determined not only by the performance of the apparatus, but also by the level of understanding and readiness of the community as service users. These findings provide important implications for improving the quality of public services through strengthening socialization, procedural transparency, and a more user-oriented service approach.

Dewi Jannah; Dila Erlianti; Rudi Hartasetiadi; Reza Syahputra Alfandi

International Journal of Humanities and Social Sciences Reviews 2024 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

This study aims to analyze the quality of administrative services at UPT Puskesmas Bumi Ayu, Dumai City, as part of primary public health service delivery. Service quality is an important indicator of institutional performance and community satisfaction. This research uses a qualitative approach with data collected through interviews, observation, and documentation. Informants consisted of the head of the health center and a service user selected purposively based on direct involvement in administrative services. The data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The assessment framework applies five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that administrative services generally perform well, particularly in staff responsiveness, procedural reliability, and empathetic interaction. However, several limitations remain, including limited inpatient room facilities and difficulties among elderly users in understanding the Mobile JKN online registration system. These results suggest that service improvement should focus on strengthening physical infrastructure and enhancing user support for digital service access to improve overall administrative service quality in primary healthcare institutions.