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he digital era brings significant changes in various aspects of life, including early childhood (ECD) parenting patterns. Easy access to gadgets ultimately results in excessive use that has a negative impact on children's growth and development. This study aims to examine strategies for overcoming the impact of excessive gadget use on ECD through optimizing Holistic Integrative Early Childhood Education (PAUD HI) services at TK Negeri Pembina Salakan. The methods used are literature studies and participatory observations of the implementation of the PAUD HI program. The results of the study indicate that the PAUD HI approach that includes integrated education, health, nutrition, care, protection, and welfare services can be an effective solution. At TK Negeri Pembina Salakan, its implementation is realized through learning activities that stimulate all aspects of development, active involvement of parents in digital parenting education, provision of an environment rich in non-gadget stimulation, and collaboration with health services and the community. It is concluded that PAUD HI has a strategic role in mitigating the negative risks of gadgets and supporting optimal growth and development of ECD.

Digital governance transformation through a hybrid bureaucracy model is considered the main adaptive solution in post-COVID-19 pandemic Indonesia. This study uses the systematic literature review (SLR) method based on PRISMA 2020 with a focus on Sinta and Scopus indexed articles for the 2020–2025 period, to examine the implementation of hybrid bureaucracy in urban and rural areas, and is supported by relevant classical theoretical literature as a basis for the conceptual framework. Results show that the 35% improvement in public service efficiency in urban areas, but only 12% in rural areas, is rooted in disparities in infrastructure and digital literacy. Three main challenges were identified: ASN resistance to technology, overlapping regulations, and budget constraints. Policy recommendations lead to accelerated harmonization of SPBE regulations, gamification-based training strategies, and special budget allocations for 3T (underdeveloped, frontier, and outermost) regions. This study provides an empirical basis for the development of an inclusive and equitable public service digital transformation strategy in Indonesia.

This research was conducted to determine the quality of e-identity card (e-KTP) making services provided by UPTD Administrative Services Subdistrict Government Baki Regency, which is measured through several indicators of service quality, namely: direct evidence, reliability, responsiveness, assurance, empathy, and communication. In addition, this research was also conducted to determine the constraining factors of the quality of e-KTP services which can be seen from the facilities and infrastructure, service procedures, and the ability of employees. This study uses a qualitative descriptive approach with data collection obtained from observations and interviews. The results of this study indicate that the quality of service for making e-KTP in UPTD Baki Subdistrict has been maximized which can be seen from the guarantee of definite completion, adequate facilities and infrastructure, good attention and response from employees, high employee responsiveness and being able to provide reliable information. Researchers suggest that the UPTD Baki Subdistrict further improve the performance of its employees by conducting training for employees, adding facilities and infrastructure and also clarifying information about service procedures.

Penelitian ini bertujuan untuk menganalisis analisa jaminan kesehatan dan keselamatan kerja (K3) yang diterapkan oleh Divisi Human Capital di salah satu perusahaan listrik di Indonesia, khususnya dalam memberikan perlindungan dan layanan kesehatan bagi pegawai dan pensiunan. Dalam penelitian ini digunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara kepada 1 pegawai divisi Human Capital, 2 pegawai dari divisi lain yang memiliki pengalaman mengklaim asuransi, serta 2 pensiunan yang masih memanfaatkan layanan tersebut. Selain itu, dilakukan analisis terhadap dokumen resmi perusahaan terkait fasilitas dan jenis pelayanan kesehatan yang ditanggung. Hasil penelitian menunjukkan bahwa sistem jaminan kesehatan dan K3 di perusahaan ini telah berjalan cukup efektif melalui kemitraan dengan rumah sakit mitra dan prosedur klaim yang relatif mudah, khususnya di lingkungan rumah sakit yang sudah terintegrasi. Namun demikian, masih terdapat kendala seperti kurangnya pemahaman pegawai terhadap prosedur klaim, keterbatasan rumah sakit mitra di beberapa wilayah, serta tantangan adaptasi digital bagi pensiunan. Oleh karena itu, dibutuhkan peningkatan sosialisasi, digitalisasi layanan, serta evaluasi rutin terhadap mitra rumah sakit untuk menjamin pemerataan akses dan peningkatan kualitas layanan kesehatan bagi seluruh insan di perusahaan.

Aborsi merupakan salah satu isu etis paling kompleks yang terus menjadi perdebatan dalam diskursus publik dan keagamaan, termasuk dalam konteks Indonesia. Penelitian ini bertujuan untuk menganalisis dan membandingkan bagaimana prinsip-prinsip deontologi dan teleologi dalam etika Kristen membentuk pandangan terhadap praktik aborsi. Penelitian ini menggunakan pendekatan kualitatif jenis studi pustaka normatif-deskriptif dengan analisis etika komparatif melalui kajian literatur teologi dan dokumen gereja. Hasil penelitian menunjukkan bahwa pandangan deontologis menekankan nilai intrinsik kehidupan sejak konsepsi berdasarkan perintah ilahi yang mutlak, sementara teleologi mempertimbangkan konsekuensi aborsi bagi individu maupun masyarakat guna mencapai kebaikan terbesar atau mengurangi penderitaan. Kedua pendekatan ini saling melengkapi, meski sering menciptakan ketegangan dalam menentukan sikap. Penelitian ini berkontribusi dalam memperkaya diskursus etika Kristen di Indonesia serta menawarkan kerangka analitis bagi pelayanan pastoral dan pendidikan teologi.

This study aims to evaluate the extent to which service quality, store atmosphere, and the implementation of proactive strategies contribute to business strategy at CV MM Acing Jaya located in Pangkalpinang. This study uses a quantitative approach with data collection techniques through distributing questionnaires to 71 respondents consisting of customers and business partners of the company. Multiple linear regression analysis was used to test the research hypothesis consisting of three independent variables (service quality, store atmosphere, and proactive strategy) and one dependent variable (business strategy). The results showed that store atmosphere and proactive strategy had a positive and significant effect on business strategy, while service quality showed no significant effect. The findings suggest that the creation of a supportive store atmosphere and the implementation of responsive and innovative strategies are important factors in strengthening the competitiveness of ritel companies. This research provides a practical contribution for businesses in developing business strategies that are more adaptive and oriented to consumer needs.

This study aims to analyze the effectiveness of social service management in handling neglected elderly in Medan City. The phenomenon of neglected elderly has become a complex social problem along with the increasing number of elderly population and changes in family structure in urban areas. Medan City as the third largest metropolitan city in Indonesia faces challenges in providing optimal social services for neglected elderly. This study uses a qualitative research method with a library research approach. Data collection was carried out through a literature review of various relevant library sources, including scientific journals, books, research reports, policy documents, and official publications of related agencies. Data analysis used content analysis techniques to identify patterns and themes related to the effectiveness of social service management for neglected elderly. The results of the study indicate that social service management in Medan City has not been fully effective in handling neglected elderly. In terms of planning, there are still limitations in mapping and recording neglected elderly data. In terms of organization, coordination between agencies is still weak. Program implementation faces constraints of budget and human resource limitations. The monitoring and evaluation system has not been running optimally. Supporting factors include local government commitment, availability of regulations, and community participation. While inhibiting factors include budget constraints, lack of professional staff, and minimal cross-sector coordination. This study recommends the need to strengthen the social service management system through increasing human resource capacity, optimizing the budget, and strengthening cross-sector coordination to improve the effectiveness of handling the elderly in Medan City.

This study examines administrative innovations in immigration services, including e-visa systems, biometric-based autogates, online queue management, and foreigner monitoring dashboards. The findings reveal that these innovations improve service speed, transparency, accountability, and public satisfaction. However, challenges such as limited human resource competencies, ICT infrastructure gaps, data security concerns, and bureaucratic resistance hinder implementation. The study also compares best practices from several advanced countries as references for reform. Recommendations focus on strengthening human resources, infrastructure, data security, and change management to sustain digital transformation in immigration services. Further research is suggested to explore socio-economic impacts and emerging technologies in the context of immigration service delivery.

This study aims to analyze the policy of digitizing public services at the sub-district level in the perspective of state administrative law. Digital transformation in the public bureaucracy in the modern era is an important step in creating effective, efficient, and accountable services. However, the implementation of digitalization is often not accompanied by an adequate legal framework, resulting in the potential for administrative irregularities and violations of the principles of good governance. Using a normative research approach, this study examines the compatibility of digitization policies with the principles of state administrative law, such as the principles of legality, legal certainty, proportionality, professionalism, openness, and accountability. The results of this study show that the digitization of public services at the sub-district level requires strengthening technical regulations, increasing the capacity of the apparatus, and integrating digital service systems and standards based on legal principles. This research not only focuses on technological innovation, but is also supported by a strong legal foundation to ensure the protection of public rights and the legitimacy of public services.

This study aims to analyze the influence of service quality on customer satisfaction at Sultan Drink in Soreang District, Parepare City. Service quality is measured through five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A quantitative approach was employed using a survey method, with data collected through questionnaires. The data were analyzed using multiple linear regression with the assistance of SPSS software. The results show that both partially and simultaneously, all five dimensions of service quality have a significant influence on customer satisfaction. Among them, the reliability dimension has the most dominant effect. The coefficient of determination (R²) is 0.800, indicating that 80% of the variation in customer satisfaction can be explained by service quality, while the remaining 20% is influenced by other factors outside the model. These findings highlight the importance of improving overall service quality, particularly in reliability, to enhance and sustain customer satisfaction.

This study aims to determine how price and service quality affect customer loyalty in buying books at Rumah Sita Sangatta Bookstore. This type of research is field research using a quantitative approach. This study uses data collection techniques, namely questionnaire techniques to obtain research data, then observation techniques, then documentation techniques. The population in this study was 120 respondents and a sample of 30. Quota sampling technique was used by selecting respondents. Data analysis was carried out using multiple linear regression analysis and obtained the equation Y = 2.612 + 0.224 (X₁) + 0.348 (X₂), the results indicate that price and service quality (X₂) have a positive and significant effect on customer loyalty (Y). The results of the partial t-test showed that price had a positive and significant effect on customer loyalty (t count 2.184> t table 2.051; sig. 0.036 <0.05). Service quality (X₂) has a positive and significant effect (t count 2.250 > t table 2.051; sig. 0.031 < 0.05). Simultaneous f test, both independent variables have a positive and significant effect on the dependent variable (F count 16.152 > F table 3.34; sig. 0.000 < 0.05). The coefficient of determination (R²) value of 0.485 indicates that 49% of the variation in customer loyalty is explained by pricing and service quality, while the remaining 51% is influenced by other variables that the researcher did not examine.

The digital transformation of healthcare services in rural areas necessitates the equitable enhancement of digital literacy among village officials and healthcare workers. This study was conducted in Dayeuhkolot Village, Subang Regency, using a quantitative approach and a comparative experimental design to evaluate the effectiveness of traditional lecture-based training versus hands-on computer tutorial training. A total of 24 purposively selected participants, consisting of village officials and community service agents, were involved. The results indicate that hands-on training is significantly more effective in improving digital understanding and skills, as reflected in higher post-test scores and a narrower range of participant results. Age and educational background were found to be pivotal in shaping digital readiness, with younger and more educated individuals adapting more swiftly to new technologies. These findings underscore the necessity for adaptive and inclusive digital training as a foundational element for the digital transformation of healthcare services in rural communities.

This study examines the digital transformation of administrative services in Sabrang Village, Klaten, as part of the Smart Village initiative. The integration of Information and Communication Technology (ICT) aims to enhance service efficiency, transparency, and accountability at the village level. The research highlights the implementation of online platforms for administrative processes, such as issuing certificates and permits, and the use of real-time notification systems to monitor application statuses. Additionally, efforts to improve digital literacy among village officials and the community are emphasized to ensure successful adoption. The study underscores the importance of structured policies, capacity building, and community engagement in realizing the benefits of digitalization. While challenges such as limited infrastructure and resistance to change persist, the digitalization of village administration is shown to significantly increase service speed, reduce bureaucratic hurdles, and foster participatory governance. Ultimately, digital transformation in rural governance can support the creation of a more inclusive, efficient, and transparent local government, contributing to broader development goals.

Bag inspection aims to ensure compliance with baggage regulations for flight safety. However, it was found that some officers were not meticulous and acted unfairly during the bag inspection process. The lack of responsiveness and minimal empathy from the officers will affect passenger satisfaction. This condition indicates the need for improvement in performance and service quality to maintain passenger satisfaction and the company's image. This research uses a quantitative method, with data collection techniques in the form of questionnaires. The study samples passengers using Citilink Airlines at Juanda International Airport Surabaya, totaling 100 respondents. The data analysis techniques used include instrument testing, classical assumption testing, multiple linear regression equations, hypothesis testing, and the coefficient of determination using the SPSS (Statistical Product and Service Solutions) application. The research results show that performance and service quality have a positive and significant effect on passenger satisfaction of Citilink Airlines at Juanda International Airport Surabaya. The regression coefficients for performance are 0.479 and for service quality are 0.318, with significance values of 0.000 and 0.001, respectively (<0.1), as well as an F-test of 0.000 which indicates the simultaneous effect of both. The adjusted r square value of 0.494 indicates that 49.4% of passenger satisfaction is influenced by performance and service quality, while the remaining 50.6% is influenced by factors outside of the study.

This research was carried out at the Multipurpose Health Center, Sako District, Palembang City. The purpose of this study is to find out the health services provided to Healthy Indonesia Card (KIS) patients at the multivehicle health center and to find out what factors are obstacles in providing maximum service to Healthy Indonesia Card (KIS) patients at the health center. The method used in this study is a descriptive method with a qualitative approach. Data collection techniques include primary data collection in the form of interviews and field observations, as well as secondary data collection in the form of documentation and literature studies. The determination of informants in this study uses the purposive sampling technique. The result of the analysis of this study is Health Services for KIS Patients at the Multiwahana Health Center, Sako District, Palembang City based on PERMENKES Number 04 Article (3) of 2019 concerning Minimum Service Standards (SPM). Health is assessed from the number of quality goods/services, quantity and quality of infrastructure. Health human resources and procedures for meeting standards are running well, this can be seen from the free services provided to KIS participants, namely KIS participants get basic health services at the Puskesmas free of charge, including examinations, treatments, immunizations and maternal and child health services. The provision of medicines at the Puskesmas ensures the availability of essential medicines needed by KIS participants. However, the flow of procedures and services at the multipurpose health center is quite clear, simple, not convoluted, and the officers are friendly. Then, the inhibiting factor in providing services to KIS patients is that there are still many people or patients who are not interested in the Healthy Indonesia Card program.

The One-Stop Administration Sistem (Samsat) serves as a key public service center, particularly for managing vehicle documentation and facilitating vehicle tax payments. This study aims to assess the level of innovation adoption in service delivery at the Samsat Ketintang office in South Surabaya, using indicators such as service innovation, communication channels, time span, and the social system involved in the adoption process. Employing a qualitative descriptive approach, data were collected from both primary and secondary sources through observations, interviews, and documentation. The findings indicate that the government encourages each Samsat office to implement annual innovations. At the South Surabaya Samsat, several new service innovations have been introduced to improve vehicle tax payment services. However, the adoption of these innovations is not immediate; challenges and obstacles still hinder full acceptance and implementation by the public. Based on these findings, the study offers recommendations to address the identified barriers and contribute to enhancing the quality of taxpayer services at the Samsat Ketintang office in South Surabaya.

Drug abuse is a social problem that has a wide impact on the psychosocial conditions of individuals and society. One of the efforts to overcome it is through rehabilitation, where social workers have an important role in assisting the recovery process of drug users. This study aims to describe the role of social workers in assisting clients in rehabilitation centers. The study used a qualitative approach with data collection techniques in the form of in-depth interviews and direct observation of assistance activities at the Medan Plus Drug Rehabilitation Foundation. The results of the study showed that social workers play a role in conducting assessments, designing intervention plans, providing individual and group counseling, and assisting the client's social reintegration process. The presence of social workers has been proven to be able to support client recovery in a sustainable manner, both in terms of emotional, social, and preparation for returning to society. This finding emphasizes the importance of optimizing the role of social workers in organizing rehabilitation services so that the client's recovery process becomes more effective and sustainable.

The purpose of this study is to examine the service quality of PT. Pos Indonesia (Persero), Sukamerindu Branch, Bengkulu City. The method used is descriptive and qualitative, with data collection techniques including observation, interviews, and documentation. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The study assessed several dimensions: tangible evidence, reliability, responsiveness, assurance, empathy, and good corporate governance (GCG), particularly focusing on PT. Pos Indonesia’s ethical adaptation to the local cultural values and its active role in supporting the community’s economic development as part of its corporate social responsibility. The findings indicate that the service quality at the post office is poor. Based on these results, the researcher recommends that the central management of PT. Pos Indonesia (Persero) implement strict regulations regarding excellent service standards for all employees across Indonesia. In addition, the company should provide suggestion boxes and a call center with an accessible telephone number for customers to report poor service. The public is also encouraged to play a more active role in monitoring the performance of this state-owned enterprise (SOE) by submitting complaints to the Ombudsman or through the government reporting platform, lapor.go.id.

Bureaucratic reform in Indonesia is a key focus of the government to improve the quality of public services that are effective, efficient, and accountable. This study aims to analyze the implementation of Dynamic Governance in the development of the Integrity Zone at the East Java Provincial Education Quality Assurance Agency. The method used is a descriptive qualitative approach, which allows for a deep understanding of the perspectives of employees and the community. The findings indicate that the application of the elements of Thinking Ahead, Thinking Again, and Thinking Across in Dynamic Governance can improve public services at the East Java Provincial Education Quality Assurance Agency. However, there are still challenges in employees' understanding of the concept of the Integrity Zone and resistance to change. The implications of this study highlight the importance of training and socialization to enhance employees' understanding, as well as cross-sectoral collaboration in achieving the goals of a clean and service-oriented Integrity Zone. This research is expected to contribute to the development of a more adaptive and responsive governance model that addresses community needs.  

The MBKM internship program provides students with the opportunity to be directly involved in public service activities within government institutions. Through placement at BPPRD Palangka Raya City, the student was assigned to the service counter for advertisement tax and waste retribution. Activities included recording taxpayer data, scanning documents, archiving files, and delivering tax-related information both in person and digitally. This experience not only enhanced technical understanding and knowledge of tax administration procedures but also developed the student's discipline and communication skills. The presence of the intern contributed to smoother services, particularly in document handling and time efficiency. Overall, the internship provided meaningful learning for the student and offered real support to the institution.