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This study aims to examine the implementation of excellent service by internship students at the restaurant of Lanta Nice Beach Resort, an international resort known for its high service standards. Excellent service is a key element in the tourism and hospitality industry, particularly in resort restaurants that cater to guests from diverse cultural backgrounds. This research adopts a case study method with a qualitative approach. Data were collected through observation, interviews with internship students and restaurant staff, and field documentation. The findings indicate that the internship students are able to apply excellent service principles, such as maintaining buffet cleanliness, timely food service, and using effective and friendly communication in English. Nonetheless, they face challenges in adapting to international work culture and using a foreign language in dynamic settings. This study recommends enhanced communication and stress management training for internship students to improve service quality. The findings are expected to serve as input for resort management in mentoring interns and for educational institutions in designing more contextual and effective internship programs aligned with the needs of the global hospitality industry.

Public service in the Islamic perspective is a comprehensive concept, integrating religious principles with governance practices to achieve justice, efficiency, and public welfare. This concept is based on the Qur'an and Hadith, which emphasize values ​​such as justice (*'Adl*), responsibility (accountability), consultation (*Shura*), and welfare (*Maslahah*). Public service in Islam is not only a transaction, but also has moral and spiritual aspects, where providing the best service is considered as worship and a form of obedience to Allah. The scope of public service in Islam includes various important sectors such as education, health, law, and socio-economic welfare. Islamic history, especially in the era of the Prophet Muhammad SAW and the Khulafaur Rasyidin, shows concrete examples of the application of these principles, such as the construction of mosques as centers of learning, the establishment of hospitals, and the management of Baitul Mal for the fair distribution of resources. In the modern context, especially in Indonesia, Islamic values ​​have proven to play an important role in bureaucratic reform and improving the quality of public services. Despite facing obstacles such as lack of resources and integration between institutions, the application of Islamic principles in public services—as seen in Islamic hospitals and Islamic travel agents—shows the possibility of producing more just, humane, and quality services. Thus, the Islamic approach to public services provides an ethical framework that is flexible, responsive, and focused on the welfare of society.  

Worship leadership training represents a strategic initiative in nurturing the spiritual character of Christian students from their adolescent years. This program was implemented at SMA Hidup Baru Ciumbeluit in March 2023, with the primary objective of equipping students to lead worship services independently and responsibly. The training employed a hands-on, experiential approach, granting students the opportunity to design and lead complete worship sessions. The outcomes demonstrated notable improvements in self-confidence, coordination skills, and the students’ comprehension of Christian liturgical structure. Furthermore, the program served as a platform for character formation, instilling values such as discipline, collaboration, and servant-oriented leadership. This article explores the theological, educational, and psychological dimensions of student involvement in worship leadership. The initiative proved to be an effective model for preparing the younger generation to actively engage in ministry, both within the school environment and in broader ecclesial and community contexts. As such, similar training programs are recommended to be conducted regularly as an integral part of faith development and discipleship for Christian youth.

The utilization of Artificial Intelligence (AI) in healthcare services and medical diagnosis in Indonesia has grown rapidly alongside the digital transformation of the health sector. AI technology has been employed to improve service efficiency, accelerate diagnostic processes, and enhance disease detection accuracy, particularly through medical imaging and ECG data analysis. Algorithms such as K-Nearest Neighbor (KNN) and Chi-Square have shown effectiveness in heart disease classification. However, despite its benefits, AI implementation presents legal challenges. The absence of specific regulations regarding legal liability in cases of AI-based diagnostic errors creates uncertainty for both medical professionals and patients. Additionally, the lack of national standards, weak patient data protection, and digital literacy gaps present significant obstacles. Adaptive policies, the establishment of dedicated regulations, and collaboration between government, medical practitioners, technology developers, and academics are essential to develop a legal framework that accommodates AI advancements responsibly. With clear legal certainty, AI technology can be optimally utilized to support more inclusive and high-quality healthcare services.

Iren Mailuhu (64210645), The Influence of Competency and Work Discipline on Employee Performance at PT. PLN (Persero) Customer Service Implementation Unit (UP3) Depok PT. PLN (Persero) PT. PLN (Persero) is a company owned by the state. The task of this company is to provide electricity distribution services and organize its main service units into several parts that are appropriate to the electric power system, such as generation, transmission and distribution. PT. PLN (Persero) in managing human resources needs to pay attention to the competency and work discipline of each employee in order to produce employees who are of good quality and superior performance. This research aims to determine the influence of competence and work discipline on employee performance at PT. PLN (Persero) Customer Service Implementation Unit (UP3) Depok. The research method used is a quantitative method with data collection using saturated samples or non-probability sampling. A total of 56 respondents were sampled and the data obtained was processed using SPSS version 27 with multiple linear regression analysis techniques, The results of the analysis show that Y = 6.651, X1 = 0.625, Based on the coefficient of determination test, it was found that the two independent variables had an influence of 68.1% on employee performance.

Commercial facilities such as supermarkets, minimarkets, and traditional stalls are an essential part of urban economic infrastructure services, especially in areas with high population growth. However, the rapid growth of population is not always balanced by an even distribution of commercial facilities. This triggers spatial accessibility inequality. This study aims to analyze the coverage of service areas of the three categories of commercial facilities in Pinang Kencana sub-district, Tanjungpinang City, using a spatial approach based on GIS. The methods employed include network analysis, service area analysis, and Euclidean distance analysis. The results of the study show that the coverage of 0-2,000 meters is an area served by all types of commercial facilities, with an area of 82.5%, while the area beyond 2,000 meters, which accounts for 17.5%, is an unserved area located in the east and southeast. The served zone is characterized by agglomerated residential areas, which have an adequate road network. In contrast, the unserved area is marked by limited road networks and low residential density. This research has strategic implications for policymakers, especially in preparing zoning regulations and Detailed Spatial Planning Plans (RDTR) in Pinang Kencana sub-district, East Tanjungpinang District, Tanjungpinang City.

This study aims to determine the effect of price, promotion and service quality on purchasing decisions at the Eccindo cooperative. This study is a causal study using quantitative methods. The sampling technique used was accidental sampling with a total of 96 respondents who had purchased at the Eccindo cooperative. The data collection technique was by distributing questionnaires. The data analysis technique used Partial Least Square (PLS) using the Smart-PLS Version 3.0 program. The results of this study indicate that. (1) price affects purchasing decisions. (2) promotion affects purchasing decisions. (3) service quality affects purchasing decision.

The management of State-Owned Goods (SOG) is a crucial aspect of asset management that requires an effective and efficient system. This study aims to analyze the optimization of the State Asset Management Information System (SIMAN) as a tool for managing SOG at the Office of State Treasury and Auction Service (KPKNL) Semarang. Using a descriptive qualitative approach, this research evaluates the implementation of SIMAN in improving the accuracy, efficiency, and transparency of SOG management. The findings indicate that the implementation of SIMAN successfully integrates all aspects of SOG management into a comprehensive digital platform, accelerating the processes of inventory, recording, and reporting SOG. Furthermore, the system facilitates monitoring and auditing by providing real-time and accurate data. The improvement in coordination among units and the use of user feedback are key factors in the system's optimization. However, challenges related to human resource training and technological infrastructure support still require further attention. Overall, SIMAN has had a positive impact on organizational performance and has strengthened accountability and transparency in the management of SOG at KPKNL Semarang.

The laundry business is rapidly growing in urban society, especially in areas with a high activity rate. One of the main challenges is the manual transaction recording process, which causes inefficiency and potential errors. This research aims to design and develop a web-based cashier system for Laundry Indimo Azza using the Prototype method. The system is designed to support customer data recording, automatic service fee calculation, service and employee management, and structured transaction and financial reporting. The Prototype method was chosen due to its ability to adapt to user needs through design and evaluation iterations. Testing results using white box and black box methods show that the system works according to expectations, increasing operational efficiency and speeding up customer service.

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor yang mempengaruhi pelayanan kendaraan pada Satuan Angkutan Akademi Angkatan Laut (AAL) serta merumuskan strategi peningkatan pelayanan kendaraan guna mengoptimalkan tugas pokok organisasi. Dengan menggunakan analisis SWOT, penelitian ini mengevaluasi kekuatan, kelemahan, peluang, dan ancaman yang ada dalam pengelolaan kendaraan dinas di AAL. Hasil penelitian menunjukkan adanya permasalahan seperti kekurangan personel terutama pengemudi, jumlah kendaraan yang terbatas karena ada beberapa kendaraan yang rusak ringan atau rusak berat, dan fasilitas lahan parkir kendaraan atau garasi serta fasilitas pemeliharaan dan perbaikan kendaraan kurang memadai. Dari analisis menggunakan SWOT, maka diperoleh kesimpulan yang meliputi: (a) Melakukan penambahan personel pengemudi dengan cara rekrutmen TNI AL dari lulusan SMK (b) Mengadakan penambahan jumlah armada kendaraan serta kenjasama dengan industri otomotif (c) Melakukan penambahan fasilitas garasi atau parkir kendaraan serta bengkel pemeliharaan dan perbaikan kendaraan berdasarkan dukungan kebijakan pengadaan aset kendaraan. Penelitian ini diharapkan dapat memberikan rekomendasi bagi manajemen AAL untuk meningkatkan kualitas pelayanan kendaraan, sehingga mendukung efektivitas pelaksanaan tugas pokok AAL.

E-Puskesmas is a solution to problems caused by manual systems. It was created to streamline the method of reporting data to the Health Office and digitize the process of providing health services to the community at the Puskesmas. In addition, the online reporting system facilitates the dissemination of information effectively and efficiently. This study aims to determine the impact of using E-Puskesmas in improving the effectiveness of health services at the Pancur Community Health Center in Tanjungpinang City. The research method used is descriptive research with a qualitative approach conducted through observation, interviews, and documentation. The results of the study indicate that the implementation of E-Puskesmas has brought significant improvements in managing patient data, appointment scheduling, and reporting processes to the Health Office. Health workers find the system beneficial for storing accurate data, reducing paperwork, and enabling faster coordination with other health facilities. However, the use of the system is still hampered by unstable or slow internet or Wi-Fi networks, which often delay data input and retrieval during busy operational hours. This issue not only reduces efficiency but also causes frustration among staff who rely on the system for daily activities. The conclusion of this study highlights that the use of E-Puskesmas is effective in supporting digital health services but remains suboptimal due to technical challenges. Improving internet connectivity is critical to ensuring seamless operation and maximizing the benefits of the system. The study recommends that the local government and relevant stakeholders enhance the quality of network infrastructure and provide regular technical support and training for Puskesmas staff. By addressing these challenges, the Pancur Community Health Center can improve the stability of its operations and ensure that the E-Puskesmas application delivers optimal results in supporting high-quality, efficient, and technology-driven health services for the community.

Indonesia's diversity is a necessity to be denied, the deep-rooted Plurality must be maintained. Bhinneka Tunggal Ika and Pancasila as the breath and pulse of the nation must be lived and live for the nation. Diversity as a gift of God is an extraordinary potential, but it is necessary to be aware of the potential for conflict, tearing the weaving of the golden thread of plurality. The Holy Father's apostolic trip to the UAE gave birth to a brotherhood document, an invitation to cooperation and interfaith dialogue with Imam Al Azhar Ahmad el-Tayeb. Similarly, what happened in Our Lady of Cirebon Parish as a research locus. According to the doctrinal teaching, the Church voices the placement of others as brothers. This qualitative method research aims to explore the relevance of Abu Dhabi documents to the services of Interfaith Relations and Parish Beliefs, the practice of religious moderation of the people, inhibiting factors, supporting factors, efforts to encourage supporting factors, and suppressing inhibiting factors. Data were obtained through in-depth interviews with fourteen informants consisting of Catholics, representatives of each religion in Cirebon, representatives of Sundanese Wiwitan believers, and cultural experts using purposive sampling, observation, and documentation techniques. The results of the data show that twelve focuses of the Abu Dhabi document brotherhood have been applied in the service of the Sie Interfaith Relations and Parish Beliefs but have not been maximized and continue to be sought to be intact. Fanaticism, lack of team cohesiveness, and fear of the people are inhibiting factors. The Church has supported since the Second Vatican Council echoed interfaith cooperation. The Pastoral Focus of the Diocese of Bandung is a supporter in this study. So the effort is to initiate activities with fraternal nuances, and the role of the parish pastor in his pastoral mutual aid is to introduce documents to the grassroots. The answer to this study proves that the people of Cirebon can live harmoniously side by side with different ones. In line with the manuscript of Serat Carub Kandha through a philological approach, as a collective memory of the ancestral heritage in building a harmonious Cirebon.    

This study aims to examine the influence of digital promotion, service quality, and lifestyle on consumer decision-making in using the services of Omahbiru Wedding Organizer, located in Kediri. The background of this research stems from the increasing competition among wedding organizer businesses in the digital era, which requires service providers to adapt their marketing strategies to the preferences and behavior of modern consumers. A quantitative research approach was applied, with data collected through questionnaires distributed to 108 respondents who had previously used Omahbiru’s services. Data were analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method, assisted by SmartPLS 3.0 software. The study examined three independent variables digital promotion, service quality, and lifestyle and one dependent variable, namely consumer decision. The findings reveal that all three independent variables have a significant simultaneous effect on consumer decisions. Individually, lifestyle and service quality have a stronger influence compared to digital promotion, which shows a moderate effect. The R-Square value of 0.488 indicates that these variables explain 48.8% of the variance in consumer decision-making. These results highlight the importance of aligning digital promotional strategies, service excellence, and lifestyle compatibility to attract and retain customers in the wedding organizer industry. Keywords: digital promotion, service quality, lifestyle, consumer decision, wedding organizer   Penelitian ini bertujuan untuk mengkaji pengaruh promosi digital, kualitas layanan, dan gaya hidup terhadap keputusan konsumen dalam menggunakan jasa Omahbiru Wedding Organizer yang berlokasi di Kediri. Latar belakang penelitian ini didasarkan pada meningkatnya persaingan antar wedding organizer di era digital, yang menuntut pelaku usaha untuk menyesuaikan strategi pemasarannya dengan preferensi dan perilaku konsumen modern. Pendekatan penelitian yang digunakan adalah kuantitatif, dengan pengumpulan data melalui kuesioner kepada 108 responden yang sebelumnya telah menggunakan jasa Omahbiru. Analisis data dilakukan dengan metode Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS), menggunakan bantuan software SmartPLS versi 3.0. Penelitian ini menguji tiga variabel independen—promosi digital, kualitas layanan, dan gaya hidup—serta satu variabel dependen yaitu keputusan konsumen. Hasil penelitian menunjukkan bahwa ketiga variabel independen berpengaruh signifikan secara simultan terhadap keputusan konsumen. Secara parsial, variabel gaya hidup dan kualitas layanan memberikan pengaruh yang lebih kuat dibandingkan promosi digital, yang memberikan pengaruh sedang. Nilai R-Square sebesar 0,488 menunjukkan bahwa ketiga variabel mampu menjelaskan 48,8% variasi dalam pengambilan keputusan konsumen. Temuan ini menegaskan pentingnya kesesuaian strategi promosi digital, pelayanan yang unggul, dan penyesuaian gaya hidup dalam menarik dan mempertahankan pelanggan di industri wedding organizer. Kata Kunci: promosi digital, kualitas layanan, gaya hidup, keputusan konsumen, wedding organizer

Indonesia's diversity is a necessity to be denied, the deep-rooted Plurality must be maintained. Bhinneka Tunggal Ika and Pancasila as the breath and pulse of the nation must be lived and live for the nation. Diversity as a gift of God is an extraordinary potential, but it is necessary to be aware of the potential for conflict, tearing the weaving of the golden thread of plurality. The Holy Father's apostolic trip to the UAE gave birth to a brotherhood document, an invitation to cooperation and interfaith dialogue with Imam Al Azhar Ahmad el-Tayeb. Similarly, what happened in Our Lady of Cirebon Parish as a research locus. According to the doctrinal teaching, the Church voices the placement of others as brothers. This qualitative method research aims to explore the relevance of Abu Dhabi documents to the services of Interfaith Relations and Parish Beliefs, the practice of religious moderation of the people, inhibiting factors, supporting factors, efforts to encourage supporting factors, and suppressing inhibiting factors. Data were obtained through in-depth interviews with fourteen informants consisting of Catholics, representatives of each religion in Cirebon, representatives of Sundanese Wiwitan believers, and cultural experts using purposive sampling, observation, and documentation techniques. The results of the data show that twelve focuses of the Abu Dhabi document brotherhood have been applied in the service of the Sie Interfaith Relations and Parish Beliefs but have not been maximized and continue to be sought to be intact. Fanaticism, lack of team cohesiveness, and fear of the people are inhibiting factors. The Church has supported since the Second Vatican Council echoed interfaith cooperation. The Pastoral Focus of the Diocese of Bandung is a supporter in this study. So the effort is to initiate activities with fraternal nuances, and the role of the parish pastor in his pastoral mutual aid is to introduce documents to the grassroots. The answer to this study proves that the people of Cirebon can live harmoniously side by side with different ones. In line with the manuscript of Serat Carub Kandha through a philological approach, as a collective memory of the ancestral heritage in building a harmonious Cirebon.    

The Community Service and Practical Fieldwork Program (KPPM) serves as a tangible form of social responsibility by encouraging students to engage in meaningful activities that positively impact society. In the 2025/2026 academic year, IAKN Tarutung conducted this program involving undergraduate students, including those enrolled in the Christian Religious Education (PAK) and Church Music Education (PMG) departments. One of the designated locations for this program was Hutauruk Village in Tarutung District, North Tapanuli Regency. This study centers on the implementation of the KPPM program in Hutauruk Village, which ran from March to June 2025 and engaged students from IAKN Tarutung. The primary objectives of this research are to explore the spiritual challenges faced by the community, to present solutions developed during the program, to assess the overall impact of KPPM on the local residents, and to examine how participation in the program contributes to the students’ personal and professional development. A qualitative research approach was employed, using methods such as participatory observation, interviews, and literature review. The findings indicate that students are required to assist the BNKP (Banua Niha Keriso Protestan) Fa’omasi Tarutung Church community by working collaboratively, demonstrating creativity, actively participating, and applying effective problem-solving strategies.

Increasingly fierce business competition requires businesses to be able to meet the needs and desires of customers in order to create long-term satisfaction and loyalty. Komunitas Coffee and Space is one of the coffee shop businesses in Surabaya that targets students by offering a comfortable atmosphere for studying, discussing, and relaxing. This study aims to determine and analyze the effect of Relationship Marketing, Facilities, and Service Quality on Customer Satisfaction among students in Surabaya. The research method used is a quantitative approach with survey techniques. Data was collected from 96 respondents through non-probability incidental sampling technique. Data analysis includes validity, reliability, classical assumption test, multiple linear regression, t test, F test, and coefficient of determination (R²). The results showed that partially, Relationship Marketing, Facilities, and Service Quality have a significant effect on Customer Satisfaction. In addition, the three variables simultaneously also have a significant effect on Customer Satisfaction at Komunitas Coffee and Space. These findings indicate that improving the quality of relationships with customers, adequate facilities, and good service quality are very important in creating customer satisfaction. Therefore, the management of Komunitas Coffee and Space is advised to continue to strengthen these three aspects in order to increase customer satisfaction. Keywords: Relationship Marketing, Facilities, Service Quality, Customer Satisfaction, Students

This study aims to analyze the determination of public service tariffs at the local government level. The method used is a qualitative approach with data collection techniques in the form of literature studies, observations, and policy documentation. The results of the study indicate that tariff determination is not yet fully transparent and participatory. A fair, efficient, and community-involved tariff policy is needed to increase the legitimacy and sustainability of public services.

Responsive public service plays a crucial role in building public trust in police institutions, particularly in handling citizen complaints. This study aims to examine the responsiveness level of Mojokerto Police Resort in managing public complaints and the factors influencing it. The research adopts a qualitative descriptive approach, utilizing data collection methods such as in-depth interviews, direct observations, and document studies. Participants include officers from the Integrated Police Service Center (SPKT), Women and Children Service Unit (PPA), community members who have filed complaints, as well as community leaders and NGOs involved in overseeing public services. Data analysis was conducted using Miles and Huberman’s model, which includes data reduction, presentation, and conclusion drawing. The findings reveal a varied level of awareness among the community regarding complaint channels, as well as differences in ease of access. Physical channels such as suggestion boxes and direct reporting at police stations are more familiar and accessible but face challenges related to communication effectiveness and evidence collection. Meanwhile, online platforms like social media and the official website are less recognized by the public, compounded by limited digital literacy and internet access in certain areas. Furthermore, the complaint handling process needs to be straightforward, transparent, and professional to ensure that the community feels respected and confident in the service. Factors affecting responsiveness include response speed, ease of access across multiple channels, and the professionalism of officers handling cases. Perceptions of transparency and openness in procedures also significantly influence community trust. Strategically, Mojokerto Police Resort has made efforts to develop digital complaint systems and enhance staff capabilities. However, further improvements are necessary in community education and awareness programs to increase familiarity and confidence in digital channels. The significance of high responsiveness is reflected in its strategic benefits, such as early identification of security disturbances, strengthening police legitimacy, and improving overall public service quality. Effective responsiveness fosters better relationships between officers and the community, enhances trust, and contributes to a safer and more orderly environment. Therefore, adopting modern, innovative, and technology-based complaint systems should be prioritized to reform police services. Overall, the responsiveness of Mojokerto Police Resort’s complaint handling system serves as a key indicator for the success of quality and equitable public services. By improving officer professionalism, infrastructure, and community outreach, it is expected that Mojokerto Police can enhance responsiveness, reinforce community trust, and deliver excellent, transparent, and accountable services. Such efforts not only improve the police institution’s reputation but also strengthen democratic foundations and social justice in the Mojokerto region.    

Kota Padang merupakan salah satu kota yang ada di Provinsi Sumatera Barat dan juga merupakan ibu kota dari Provinsi Sumatera Barat yang saat ini memiliki perkembangan di berbagai bidang seperti bidang ekonomi, transportasi dan perkembangan infrastruktur kota itu sendiri. Akibat perkembangan penduduk dan transportasi maka akan membutuhkan angkutan umum sebagai penunjang perkembangan tersebut. Tujuan dari pelaksanaan penelitian ini adalah untuk mendapatkan data kinerja pelayanan angkutan sebagai bahan evaluasi dalam penataan angkutan umum di Kota Padang. Hasil dari penelitian ini yaitu Frekuensi tertinggi terdapat pada trayek 419 yaitu 39 Kend/jam sedangkan frekuensi terendah adalah sebesar 1 kend/jam yaitu pada trayek 404, 411, 412, 423, 444,445, 410A, dan 444B. Headway tertinggi yaitu pada trayek 404 dengan headway 596 menit, sedangkan headway terendah terdapat pada trayek 419 dengan headway 2 menit.Load factor tertinggi terdapat pada trayek 434 yaitu sebesar 56,17%  sedangkan load factor terendah terdapat pada trayek 423 yaitu sebesar 9,09%. Tingkat operasi tertinggi terdapat pada trayek 54, dengan nilai tingkat operasi sebesar 100%, kemudian tingkat operasi terendah terdapat pada trayek 423 dengan nilai tingkat operasi sebesar 2,44%

This study aims to analyze the influence of hotel facilities and service quality on guest satisfaction at Hotel Whiz Prime Padang. The background of this study is based on the importance of maintaining and improving the quality of hotel services and facilities in order to meet guest expectations and maintain customer loyalty amidst the increasingly tight competition in the hotel industry. This study uses a quantitative approach with a causal associative descriptive method. Data collection was carried out by distributing questionnaires to 379 respondents who had stayed at Hotel Whiz Prime Padang. The data analysis technique used was multiple linear regression with the help of SPSS version 22.The results showed that hotel facilities and service quality had a positive and significant effect on guest satisfaction. The coefficient of determination (R²) value of 0.739 indicates that 73.9% of the variation in guest satisfaction can be explained by hotel facilities and service quality significantly, while the rest is influenced by other variables outside this study. This finding indicates that the better the quality of facilities and services provided by the hotel, the higher the level of guest satisfaction will be. Therefore, the management of Hotel Whiz Prime Padang needs to evaluate and improve aspects of physical facilities as well as staff competence and attitudes in providing services to maintain guest satisfaction and loyalty.