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Satisfaction is a person's feelings of pleasure or disappointment that arise after comparing the results of a service that are in accordance with or not in accordance with the expectations they had before getting service. Patients as users of nursing services demand nursing services in accordance with their rights, namely quality nursing services. In providing nursing services, Standard Operational Procedure (SOP) is very important to assist nurses in achieving quality nursing care. In giving medicine, one must pay attention to the six "correct" principles which have become mandatory procedures before giving medicine, namely: right patient, right drug, right dose, right method, right time, and correct documentation. This study aims to identify the effect of applying standard operational procedures (SOP) for drug administration with the six correct principles on the level of patient satisfaction in Ungaran Hospital. The design of this research is descriptive analysis using a cross sectional approach, the number of samples used is 90 respondents using the Slovin formula to determine. The results of the study using the Chi Square analysis test showed that there was a significant effect between the application (SOP) of drug administration with the six correct principles on the level of patient satisfaction (p = 0.000). From the results of the analysis obtained the value of Odds Ratio (OR) of 59.160. The recommendation from this research is that nurses always apply the SOP correctly to increase patient satisfaction.

This study aims to examine the quality of public services in Pusakajaya District, Subang Regency, focusing on citizens' basic needs and civil rights. This study used qualitative and descriptive methods, with data collected through interviews and observations. Data analysis is done through data reduction, presentation, and conclusions. The results showed that the quality of service at the Pusakajaya sub-district office was not satisfactory, mainly due to limited physical infrastructure and service facilities, such as the absence of a comfortable waiting room, inadequate service room, and lack of air conditioning facilities. Despite these barriers, service processes generally conform to existing standards. Supporting factors for service quality are employee work motivation while inhibiting factors include employee shortages and inadequate infrastructure. This study suggests improvements in human resource management, acceleration of infrastructure development, and increased employee motivation as important steps to improve service quality. It is hoped that with this improvement, the quality of service in Pusakajaya District can meet the needs and expectations of the community more effectively.

This study aims to identify the characteristics and perceptions of tourists, internal and external factors that affect the development of the company and develop the company's development strategy. Strategy of Agro Tourism Development Kaligua was prepared based on descriptive analysis with analytical tool that is: descriptive analysis to identify tourists' characteristic and perception, SWOT analysis to identify internal and external factors influencing company development, and AHP to develop company development strategy. The result of identification of tourist characteristic that visited at Agro Tourism Kaligua Garden that is average tourist is dominated by young man with age <35 years amount 76% with income less than Rp 2.000.000 some 58%. Tourists judge Agro Tourism Kaligua has beautiful attractions, good facilities and positive institutional and promotional services, but affordability is still negative due to poor road quality and road guidance. Result of SWOT analysis, Agro Tourism Kaligua  has five strength factor with score 1.89, five weakness factor with score 1,3, five chance factor with score 1,88, and five threat factor with score 1,21. Having the position of corporate strategy in quadrant I with coordinates X of 0.57 and Y of 0.67 is on the SO position in the form of aggressive strategy that can create Agro Tourism Kaligua to use the strength and chances in determining company policy and develop development strategies to achieve the target profit in the future. The formulation of tourism development strategy of Kaligua Garden Estate is optimizing marketing, improving the quality of tourism, and developing tourism product. In general, Agro Tourism development strategy applied is the best with the status quo and followed by expansionary strategy. The main priority that must be done is to maintain the quality of tourism, especially improving the quality of service so that tourists can feel satisfied and comfortable tour at Agro Tourism Kebun Kaligua.

Potential Attraction of Puri Mataram Sleman Yogyakarta Regency is a trending topic for tourists as a tourist destination in Sleman Regency with the cultural concept of Mataram kingdom. Located in Drono. Tridadi village, Sleman, Yogyakarta. The research is to find out the strategy for developing natural tourist attraction. This research is qualitative research, applying facts in the field. Attraction of Puri Mataram get attention of the Indonesian Vice President in managing through BUMDes Tridadi Makmur increasing the construction activities, additions and management of infrastructure facilities that are balanced with increasing quality of services provided, making Puri Mataram a natural tourist attraction as a leading tourist destination in Sleman Regenc. Methods of approaching tourism components 5A (Accessibility, Accommodations, Attraction, Activities Amenities). The conclusion of a quality and balanced development strategy pays attention to 3 main steps, namely short-term focused emphasis, medium term emphasizing consolidation and long-term focus on development.

The quality of health services shows the level of perfection of health services in creating a sense of satisfaction in patients.In this study, researchers used a purposive sampling type of research, namely sampling with special criteria, namely inclusion and exclusion criteria with a cross sectional approach, namely research that explores, analyzes and explains the relationship between the quality of health services and patient satisfaction at the Ridge Health Center. The data needed comes from filling out questionnaires by patients or families of patients seeking treatment at the Ridge Health Center.The sample in this study used 44 respondents who received treatment at the Ridge Health Center. And in this research, the instrument used was a questionnaire with a total of 40 questions.The results of this study show that there is a relationship between the quality of health services, reliability (0.038<0.05), assurance (0.000<0.05), tangibility (0.002<0.05), empathy (0.000<0.05), and responsiveness (0.000 <0.05) with patient satisfaction. The conclusion of this research is that there is a relationship between the quality of health services (reliability, assurance, tangibility, empathy and responsiveness) with patient satisfaction at the Ridge Community Health Center. The advice that researchers can give is that they can evaluate and improve management to improve the quality of service so that patient satisfaction is related to research results, namely the components of speed of administration, patient comfort as well as completeness of medical equipment and accuracy of information so that it is hoped that it can increase patient satisfaction.    

Increasing soybean production is still experiencing many obstacles. Senting village farmers, Sambi sub-district, Boyolali district, used to grow soybeans with seeds purchased from local village markets of poor quality. Given that the importance of seeds in influencing soybean yields, farmers need to be supported the help of superior seeds. The seeds for farmers' help are intended to show that new varieties of soybeans will produce higher yields. Community service is complemented by training in making soymilk for PKK mothers in the local village. The output of community service in 2019 is expected to be able to show an increase in crop yields and be useful for mothers to generate ideas and be brave in developing soy milk. Students who help this service are expected to learn directly from the community and also on soybean farms.

English learning for children called English for Young Learners (TEYL) is developing in various parts of the world, especially in developing countries including Indonesia. This policy began in Indonesia since the enactment of the 1994 Curriculum, and its implementation continues to be increasingly necessary. This is related to the government's efforts to prepare reliable and quality students, who will be able to compete at the national and international levels. English has become a very important language in the international community. Therefore, everyone is expected to be able to learn, master and understand English well. In Indonesia, English occupies an important priority as the first foreign language that must be studied and mastered by students and has been taught in schools ranging from kindergarten to university level. In learning English, there are four (4) language skills that must be learned by students, namely listening, speaking, reading, and writing. One of the important language skills to be learned by students is speaking. One element of language that needs to be improved to support speaking skills is vocabulary. Vocabulary plays an important role in word recognition. The more English vocabulary that is owned and mastered by students, the better they are at understanding various learning materials delivered in English. Mastery of a large and extensive English vocabulary can also improve students' ability to communicate using English. The introduction of English vocabulary in SDN 01 Suruh Tasikmadu Karanganyar can use learning media that is fun, easy and effective. The learning media is Word Webs. The Word Webs media has the benefit of increasing students' knowledge of English vocabulary and strongly supports speaking skills. Word Webs learning media is a learning media that can be used in the teaching and learning process of English especially Vocabulary. Through this Community Service Activity or Pengabdian Kepada Masyarakat, learning English using Word Webs media at SDN 01 Suruh Karanganyar feels more fun and memorable. This will make students feel enthusiastic and happy in learning English provided by using Word Webs media. This media can also help teachers in teaching English vocabulary to support students' speaking skills with fun.

This study aims to determine the application of e-SPT, the level of understanding of taxation, service quality, and awareness of taxpayers simultaneously and partially affect the compliance of corporate taxpayers in reporting such as KPP Pratama Tegal. Data collection methods used are questionnaires. The population of this study was 4,245 respondents while the sample taken in this study amounted to 100 respondents. The data analysis method used is multiple linear regression analysis along with the classic assumption test, hypothesis testing.  The test results show that 1) the implementation of e-SPT, the level of understanding of taxation, service quality, and awareness of taxpayers simultaneously on corporate taxpayer compliance in reporting such as at KPP Pratama Tegal. 2) The application of e-SPT partially influences the corporate taxpayer compliance in reporting such as at KPP Pratama Tegal. 3) The level of understanding of taxation partially does not affect the compliance of taxpayers in reporting such as in KPP Pratama Tegal. 4) Quality of Service partially affects taxpayer compliance at KPP Pratama Tegal. 5) Taxpayer awareness partially does not affect the corporate taxpayer compliance in reporting such as in Tegal Primary Tax Office. The coefficient of determination, obtained R2 value of 0.359 or 35.9%. It can be interpreted that 35.9% of corporate taxpayer compliance in this model is influenced by the application of e-SPT variables, the level of understanding of taxation, service quality, and awareness of taxpayers, while the remaining 64.1% is influenced by other factors outside this research.

Increasing competition especially in the culinary business , make Pecel Solo Restaurant should strive to meet the expectations of customer with the needs and desires of customer so that what is accepted by consumers as expected earlier. The purpose of this study was to determine if there are any the difference (gap) between the expectation with the customers perception of service quality dimensions on Pecel Solo Restaurant. The sampling technique using non probability sampling technique with the sample size is 68 respondents. Data analysis methods used are Mann Whitney , and the Importance Performance Analysis

This research was motivated by the results of the BPJS assessment of the Guguk Panjang Health Center where the impression value of the Guguk Panjang Health Center was 66.25%. The research method used is a quantitative approach. Data collection technique used is the distribution of questionnaires. Data analysis uses Outer Loading and Inner Loading Analysis, while data processing is assisted by using SemPLS software. Based on the research results, the authors conclude that the quality of basic health services is related to patient satisfaction. There is a relationship between the dimensions of service quality simultaneously. From the results of the study, it was found that the variable dimension of service quality that has the greatest effect on patient satisfaction is the Assurance (Skills) dimension with an Original Sample value of 0.222, the second is environmental comfort with hypothetical results (p value 0.017), while the smaller dimension is Empathy. (p.Value 0.50%). Whereas for the dimension of Staff Reliability there is no relationship with Patient Satisfaction with a hypothesis value of 0.449 > 0.05 as well as the Responsiveness and provision of information dimension has no relationship with patient satisfaction with a value of 0.535 > 0.04. Thus patient satisfaction with services at the Bukittinggi City Health Center is prioritized for an increase in the dimensions of Reliability and Responsiveness of Officers.

The quality of public health needs to be improved through pap smear education and examination. This service activity was motivated by a lack of knowledge of cervical cancer and the willingness of residents to do pap smear examinations. The purpose of this service is to increase knowledge of cervical cancer, how to early detection and conduct pap smear examinations. This service is carried out in the form of education about cervical cancer and pap smear examination, reading of result and recommendation for prevent of cervical cancer.  This service was carried out for 2 meetings, which were attended by 20 womenin RW 04, Mojosongo, Surakarta. The results of this service can increase the knowledge about cervical cancer and its detection. The results of pap smear tests from 20 women were declared negative for cervical cancer.

Prostitution is an act that deviates and violates the rules of social and religious values ​​and norms. Prostitution involving parties such as pimps, commercial sex workers, and service users comes from various circles due to economic factors and lack of mental strength in dealing with global changes in society that changed to the modern era, as well as lifestyle demands where values ​​and norms exist in in society began to be eroded by the changing times that are increasingly developing. The method used in this research is normative juridical, research specifications in concreto, secondary data sources, the data obtained will be analyzed qualitatively. The results showed that law enforcement in the handling of prostitution in Demak Regency was carried out using the model of actual enforcement law. It emerged after the discretion in law enforcement was believed to be due to limitations, both related to infrastructure, quality of human resources, quality of legislation and lack of community participation. Law enforcement officers include the Civil Service Police Unit, Demak District Police, and Social Services. Obstacles that occur in law enforcement in the prevention of prostitution in Demak Regency are due to legal factors including; in the sound of the Regional Regulation numbers are unclear so that it can be bargained in other words not in accordance with these rules, law enforcement factors; law enforcement officials are less assertive, law enforcement officials prioritize the principle of humanity, and the lack of personnel, factors and facilities include; the absence of rehabilitation houses to accommodate community disease perpetrators (CSWs) and lack of funding to crack down on perpetrators to the judicial process, community factors include; the community is less participating in reporting the practice of prostitution around them, and there are backing / thugs or pimps who protect commercial sex workers to provide information early so they can escape, cultural factors include; The inherent community culture has long since begun to be abandoned, and the existence of a modern city culture has entered the Demak District.   Keywords: Law Enforcement, Prevention of Prostitution

The purpose of this study is to determine the level of student satisfaction of the services of librarians and the relationship of service quality of library staff and student satisfaction in the library. the method of analysis in this study using the valid ity test, reliability test, simple correlation, simple linear regression coefficient of determination and t test. The results of this study can be seen that there is a positive and significant influence between the quality of service librarians to student satisfaction in SMK Kristen Penabur Purworejo is Y = 13,576 + 0.679X. This is indicated by the coefficient value of 0.679. This means, if the value of service quality variables increased by one point, then the satisfaction of students will increase seber sar 0.679. In the determination coefficient test sebersar 0.450 or 45% the number shows student satisfaction that occurs and is explained by using service quality variables so that from 100%-45% so that 55% get contributions from other factors. With the criteria level α 0.05 with the number of samples of 21 students then obtained ttable of 2.080 with table level significance, α = 0.05 with a confidence level of 95% with ttable of 2.080 while the calculation based on table 4:29 which is done using t count variable service quality (X) of 3.944. Thus the value of tcount is greater than ttable (3.944> 2.080) or significant value (0.001 <0.05). So that Ha there is a positive and significant influence between the quality of service librarians to student satisfac tion in SMK Kristen Penabur Purworejo and Ho rejected 

This study aims to determine whether there is a positive and significant influence between the quality of service to the level of student satisfaction. In this study the quality of service includes reliability, responsiveness, assurance, empathy and physical evidence. Data collection techniques used are obervation techniques, interview techniques, questionnaires and documentation techniques. The population numbered 288 students and the number of seals 29 students or10% of the total population. The sampling technique used stratified random sampling, the data were analyzed by, simple linear regression, coefficient of determination and t test. Regression analysis results obtained a = 4.719 and b = 0.797 then the regress ion equation formed is Y = 4.719 + 0.797 X. The value of determination coefficient of 0.257 means that the influence of service quality to student satisfaction level is 25.7% and the remaining 74.3% affected Other factors beyond service quality include hardware, software, hardware quality, value-added software quality and learning process. Hypothesis testing can be proved there is apositive and significant influence between the quality of laboratory laboratory service laboratory to the satisfaction of students of SMA Negeri 5 Purworejo, so Ho is rejected and Ha accepted.

Yayasan Li Ulil Albab is one of the foundations in Karanganyar Regency that keep growing and contribute in educating the nation's life as well as building the character of the next generation of intelligent, religious by managing. To be able to carry out this noble task, it is necessary to continuously improve the work ethic of teachers and employees as an important element in improving the quality and achievement of school. Based on these considerations, lectures, counseling and various activities for coaching in order to improve the work ethic of teachers and employees is important to do. This event is attended by 46 Teachers and School Workers under Yayasan Li Ulil Albab Karanganyar. The purpose of this activity is that the work ethic of teachers and employees of schools under Yayasan Li Ulil Albab Karanganyar can be improved, and maintained, so that teachers and employees will be motivated in working, discipline, always positively to the task and work and able to build good cooperation with fellow teachers and employees to realize the process of learning and teaching is good and able to produce graduates qualified and character. This activity is expected to provide benefits to various stakeholders of the school under Yayasan Li Ulil Albab Karanganyar, namely: First, for teachers and employees, this activity is useful to provide enlightenment and motivation so that it will increase the work ethic in carrying out its duties. Second, for the students, this activity will provide indirect benefits to the students, because with the work ethic of teachers and employees of high students will get a better service of teaching and learning process. Third, for the Yayasan Li Ulil Albab Karanganyar, this activity will provide indirect benefits on improving the quality of the institution because it is supported by teachers and employees who have a good work ethic. The result of this coaching activity is the increasing work ethic of teachers and school employees under Yayasan Li Ulil Albab Karanganyar with an indicator of increasing morale, and discipline of teachers and employees in teaching and providing services to students that impact on student's learning achievement.Keywords: work ethic, teacher discipline, service to students

Hospital medical record is an important component in the implementation of hospital management activities, hospital medical records must be able to provide complete information about the medical and health services process at the hospital,both in the past, present and future estimates of what will happen. The purpose of the medical record is to support the achievement of orderly administration in order to improve health services. Without the support of a good medical record management system, then the orderly administration will not succeed. Medical records arevery supportive not only to organize important instrument processes in handling medical legal problems that may occur in hospitals less successfully in aneffort to improve the quality of service as expected.The most important thing in the medical record is the numbering of medical record documents. One type of medical record numbering used is the Numbering System Unit (UNS) is a numbering system where the system provides one number to outpatients, inpatient and emergency department. Each visiting patient receives one number when the patient first arrives to the hospital and is used forever on subsequent visits. The patient's medical record number is unlikely to be used for the number of another patient, since the numbering is already organized and will be continuous with the filling of the medical record document and in the process of handling the patient. Based on research conducted in Main Clinic of Inpatient PKU Muhammadiyah Kutoarjo in giving medical record number Unit Numbering System (UNS) have been run well and effective start from place of registration of patient, filling of medical record by doctor, giving medicine to patient, with ease in searching, storing, and maintaining patient's medical record but still experiencing the problem of duplicate nu mbering at the time of patient registration where the patient got double number, although not nearly every day found the existence of double patient medical record number. 

This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service quality, quality customer problem management,affect overall customer satisfaction and customer loyalty. Moreover, thelatter in turn are significantly related to customer customer loyalty.

The development of information systems is increasingly rapidly nowadays requires a lot of educational institutions to develop information systems in educational environments that do not fall behind with other educational institutions. It's possible the parents and students will move to the educational institutions that have information systems that fast, accurate and reliable way to get the information required with skills no doubt in supporting the learning system. SMK Negeri 4 Kendal is located at Jl. Soekarno-Hatta Kendal, very aware of the importance of information systems. The information that fast, accurate and available at all times would be very helpful in the implementation of the learning process is also in the process of admission of new students. A newly established education institution four years ago was very concerned about the availability of information systems needed by students and parents so that information systems and the fabric of cooperation to do with ease. The purpose of this research is to increase the number of new admissions and quality of service in the admission of new students and in conducting the data collection and reporting so that information needed by prospective students as well as guardians and leaders mmurid can be obtained at any time. In this research, the application used is PHP programming MySQL database.

Semarang Mini Iron Shop has 5 employees and a leader. Mini Iron Stores Semarang do the buying and selling process wholesale with various customers, the majority of which are small traders or retailers. In running its business, Semarang Mini Iron Shop still conducts conventional buying and selling transactions using a sales memorandum. This allows duplicate data to occur due to repeated customer and supplier data writing. Based on the above problems, the author wants to propose a multiuser-based inventory system design to be taken into consideration in helping to speed up the process of recording purchase and sales transactions and can provide the information needed at the Semarang Mini Iron Store in the form of inventory reports, sales level reports and daily income reports in the form of an application Inventory system in Semarang Mini Iron Shop using Visual Basic 6.0 and MySql database. Making this application is expected to be one of the efforts that can be done to overcome the problems that often occur so as to increase the effectiveness of work which will certainly affect the quality of service to customers.

SMK Kyai Ageng Pandanaran Semarang  is one of the private vocational high school that want to improve quality of teaching and learning to produce quality graduates. During these teaching and learning methods that are used less than maximum, students are easily saturated, study time is limited and there are no facilities for new teachers to learn service and auto repair material  efficiently. The authors develop a learning media services and auto repair expert system based that aims to resolve the issue. Learning media is developed by prototype approach. Expert system technology advanced trace method is applied into the learning media through   the facilities of diagnosis and troubleshooting to help new teachers and student learning to identify the damage automobile. Database can be managed and updated by senior teachers by utilizing the MySQL database and PHP programming language. In addition, this learning media also features video demonstration of the *.swf file and the theoretical material in the form of a *.pdf file. The results of the development has produced a new system of web-based expert system as a supplement learning media services and auto repair in the process of teaching and learning activities.