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Google Translate is an artificial intelligence-based translation service developed by Google. Since its introduction in 2006, this service has continued to create with the application of Neural Machine Translation (NMT) technology, which improves the accuracy and fluency of translation compared to previous methods. This study aims to determine the effectiveness and limitations of Google Translate in translating Batak into Indonesian. The research method used is descriptive qualitative with a comparative approach of Google Translate translation results and manual translations by professional translators. The study results show that Google Translate can translate basic words and simple sentences quite well. However, there are several limitations, such as a lack of understanding of the cultural context, idioms, and dialect variations in the Batak language. In addition, the translation is also influenced by the limitations of the database and vocabulary enrichment in this service. Thus, although Google Translate can be a tool in translation, users still need to do manual verification to ensure accuracy, especially in fields that require high precision such as law, academics, and professional communication.

Makassar Main Harbor and Port Authority Office as an institution in charge of providing services related to shipping safety in its area. The issuance of seaman's books using online technology certainly facilitates and expedites online seaman's book issuance activities. The purpose of this research is to find out the service process for issuing online seaman's books, analyze the obstacles that occur in the service system for issuing online seaman's books and find out solutions in overcoming problems that occur in the service system for issuing online seaman's books at the Makassar Main Port Authority and Port Authority Office. The research method used is descriptive qualitative. This research identifies several obstacles faced such as, system damage or unstable networks that can interfere with seaman's book issuance services and the lack of active role of service users in completing the required documents and billing code payments. To overcome this, the online seaman's book issuance service officer at the Makassar Main Port Authority and Harbor Authority Office issued the seaman's book manually, if the system can be used again, the seaman's book will be online through the system.  

GoSend as an instant delivery service from Gojek plays an important role in meeting the demand for fast and reliable delivery. However, there are still challenges in terms of service quality, customer satisfaction, and competitiveness in the digital logistics industry. This study analyzes GoSend's electronic service quality attributes using the Kano Model to identify the factors that most influence customer satisfaction. The quantitative method is applied through a survey of 206 GoSend users in Semarang, with the integration of E-Servqual indicators and Kano Model attributes. The results of the study show that most service attributes fall into the "Indifferent" category, meaning they do not have a significant effect on customer satisfaction. However, attributes such as transaction data security and item conditions fall into the "One-Dimensional" category, so improvements in these aspects can increase customer satisfaction. The analysis of the Extent of Satisfaction (EOS) and Extent of Dissatisfaction (EOD) shows that responsiveness to complaints and service personalization still need to be improved. Based on these findings, strategic recommendations that can be given are increasing customer service responsiveness, optimizing compensation policies, and strengthening security systems to increase customer trust. The integration of the Kano Model with E-Servqual provides a comprehensive evaluation of the quality of digital logistics services while also being a guide for GoSend in increasing customer satisfaction and loyalty amidst increasingly fierce competition.

Good governance for hospitals is the first step that can be taken to be able to follow the rules that change and will always change. Patients as health service users that after the patient uses the services of the hospital, the patient will compare the quality of service expected by the patient with what they actually receive. The purpose of this study is to determine the influence of good governance and hospital service quality on patient satisfaction at HVA Toeloengredjo Pare Kediri Hospital. This study is a quantitative research with data analysis using multiple linear regression. The number of samples used was 32 patients. The results of the study showed that good governance had an effect on patient satisfaction by data analysis obtained a significant value of 0.000 < 0.05 and tcal>ttable, H0 was rejected and H1 was accepted, which means that good governance has a positive and significant influence on patient satisfaction. While the significant value is 0.019 < 0.05 and the tcal>ttable, H0 is rejected and H2 is accepted, which means that the quality of service has a positive and significant influence on patient satisfaction. From the results of data processing, it is known that the significant value is 0.000 < 0.05 and the tcal>ttable, H0 is rejected and H1 is accepted, which means that good governance and service quality have a positive and significant influence on patient satisfaction at HVA Toeloengredjo Pare Kediri Hospital.    

This research was conducted in response to the increasing number of digital education platforms offering online training to help individuals enhance their skills in alignment with current industry needs. User satisfaction is a critical component in service delivery, as it drives interest in re-engaging with the platform for future courses. This study aims to analyze the impact of e-service quality on user interest in retaking online training at Avicenna Institute, a digital learning provider based in Bandung. The population of this study consists of users who have previously participated in online training programs offered by the Pintar Institute through its application or website. The sampling technique used was Non-Probability Sampling with a purposive sampling approach, involving a total of 40 respondents. The research employed simple linear regression analysis with a significance level of 5% to determine the relationship between e-service quality and repeat enrollment interest. The results reveal that e-service quality has a positive and significant effect on users' intention to retake training. These findings underscore the importance of maintaining high standards in digital service delivery—such as reliability, responsiveness, user interface quality, and personalization—to foster ongoing user engagement and platform loyalty.

This study aims to determine the effect of Influencer Marketing and product quality on buying interest in e-commerce users in Central Jakarta. This research uses descriptive research with a quantitative approach, namely the author describes the phenomena that exist in the formulation of problems that have been determined based on data that has been collected from primary sources. Data collection was obtained through distributing questionnaires online to e-commerce users in Central Jakarta. The sample used in this study amounted to 100 respondents. The sampling technique used was purposive sampling, then processed using SPSS 25 with multiple linear data analysis techniques. The results showed that Influencer Marketing and product quality partially had a positive and significant effect on buying interest. Furthermore, Influencer Marketing and product quality simultaneously have a positive and significant effect on buying interest in e-commerce users in Central Jakarta. This proves that Influencer Marketing and product quality are effective strategies in influencing consumer buying interest in products or services.

The purpose of this study is to determine the effect of service quality on customer satisfaction at PT. Krakatau Argo Logistics. The research method uses quantitative methods. The study was conducted at PT. Krakatau Argo Logistik Banten from February to May 2023. Subjects and information in this case include, LS leaders, prada supervisors, employees, and service users. Data collection techniques used were by questionnaires and documentation. The collected data were then analyzed through the stages of data quality testing, classical assumption testing, hypothesis testing, and drawing conclusions. The results of this study are: 1.) The results of the analysis obtained that the Tangible variable or physical evidence did not have a significant effect on customer satisfaction. 2.) The results of the analysis obtained that the Reliability variable or reliability had a significant effect on customer satisfaction. 3.) The results of the analysis obtained that the Responsiveness variable or responsiveness had a significant effect on customer satisfaction. 4.) The results of the analysis obtained that the Assurance variable or guarantee had no effect on customer satisfaction. 5.) The results of the analysis obtained that the Empathy or responsiveness variable has a significant influence on customer satisfaction. This means that assurance can be one of the reasons. This means that Empathy can be one of the main reasons in determining customer satisfaction.

Spaylater is a payment method that provides loans to its users. When carrying out transactions on Shopee e-commerce, legal protection is very necessary when there is a problem with late payments by users, viewed from the perspective of consumer protection law and civil law. The focus of this research is: 1) What is the Shopee application spaylater agreement system according to consumer protection law and civil law. 2) What is the impact of delays in Sypalater payments for Shopee users and Spaylater owners according to consumer protection law and civil law? 3) What is the legal protection against delays in spaylater payments for Shopee users according to consumer protection law and civil law. This research uses a sociological approach to law and legislation, with an empirical research type. The research results and conclusions are: 1) the Spaylater agreement system has aspects that require more attention from the perspective of consumer protection law and civil law. Although in general this agreement is valid according to civil law, there are still several inconsistencies with the principles regulated in the UUPK. 2) SPayLater payment delays can have a bad impact on Spaylater users. For loan service providers, late payments can be considered a breach of contract on the loan agreement. However, the application of sanctions or fines must still take into account the principles of consumer protection and must not burden consumers unreasonably. A balance is needed between protecting consumer rights and the interests of loan service providers in the context of late SPayLater payments. 3) Legal protection for Spaylater users who experience delays in payment must pay attention to the provisions in the Consumer Protection Law and Civil Law. In the UUPK, SPayLater service providers are required to provide clear and transparent information, and treat users fairly without discrimination. Meanwhile, in Civil Law, although late payment can be considered a breach of contract, the imposition of sanctions must still take into account the principles of propriety and good fait

Licensing is an important factor for investors when making an investment. To speed up and simplify the licensing process, the government created the Online Single Submission (OSS) system. In South Tangerang, the Department of Investment and One Stop Integrated Services (DPMPTSP) plays an important role in the coffee shop business licensing process. To open a coffee shop, a location permit, environmental permit, NIB and business trading permit through OSS are required. Obstacles in the licensing process often cause delays and difficulties for business actors. The aim of this research is to determine and analyze the effectiveness of applying for coffee shop business permits through Online Single Submission at the South Tangerang One Stop Integrated Services Investment Service. The method used in the research is a qualitative approach with descriptive research type. This research uses the theory of Thomas R. Dye (2013). The research results show that the indicators for setting clear goals have not been achieved optimally even though the goals of time efficiency and transparency of business permits through the OSS system are quite effective. In the results measurement indicators, positive results have been achieved, which can be seen from the success of OSS in increasing the number of NIBs by 10% from the previous year. Performance evaluation indicators are not optimal due to limited email, network and server constraints, apart from that the appearance and provisions of the OSS system also make it difficult for users to access the OSS system again. In the cost-benefit analysis indicator, it is quite efficient in reducing permit processing time and without any costs incurred. Contextual factor indicators provide a positive impact where the JOSS Program is a form of the South Tangerang government's commitment to assisting the community in licensing through the OSS system. The feedback and adjustment indicators have not been optimal in providing guidance and information to business actors, so there are still business actors who have not registered their business permits through this OSS system.

This study aims to examine the influence of service quality, brand image, and trust on customer satisfaction. The data source used in this study is primary data obtained through the distribution of questionnaires. The population of this study consists of Gopay digital wallet users at Budi Luhur University, South Jakarta. The sampling technique used is nonprobability sampling, with a purposive sampling method, and the sample size was determined using the Lemeshow formula, resulting in 99 respondents. The data analysis tool used is SPSS version 22. The results of the study show that service quality, brand image, and trust have a significant effect on customer satisfaction.

Buy The Service (BTS) Trans Banyumas program is a government initiative aimed at providing a modern, efficient, and technology-based public transportation service in Banyumas Regency. To enhance public understanding of this service, various socialization programs have been conducted by PT Banyumas Raya Transportasi in collaboration with the Banyumas Regency Transportation Agency and relevant stakeholders. These socialization programs include Trans Banyumas Goes To School, Edutrans, community outreach, television broadcasts, and public information booths. Each program is designed to reach various community groups, particularly students, who constitute the dominant users of this public transportation service. Through presentations, discussions, field practice, and mass media utilization, the public is informed about the cashless payment system, service routes, operational schedules, and the benefits of public transportation in improving mobility efficiency. The results of these socialization efforts indicate an increase in public awareness of the BTS Trans Banyumas service, although passenger numbers remain fluctuating, especially during school holidays. Therefore, additional strategies are needed to attract more users from the working population and the general public to ensure the optimal and sustainable utilization of this service.

Sirekap created to simplify the task of election organizers as a tool to assist the recapitulation process and as a means of publication. During second use, there were still many problems, one of which was in Tanjungpinang City. This research aims to analyze how SIREKAP is used in the general elections in Tanjungpinang City 2024. The method used is a qualitative method with a case study approach and uses data collection techniques through observation, interviews, and documentation. This research uses a theory by DeLone and McLean (2003), with 5 indicators, namely system quality, information quality, service quality, user satisfaction, and net benefits. The finding from this research is that the use of SIREKAP in the general election in Tanjungpinang City 2024 has not gone well. This is caused by the quality of the system, namely the server network, which is not optimal enough to handle the increase in the number of SIREKAP users on election day. This also has an impact on the quality of information being less than optimal in disseminating information so that users are not yet satisfied because SIREKAP is deemed not to have provided significant benefits for the general election in Tanjungpinang City 2024.  

This study aims to determine the Influence of Facilities and Service Quality of Trans Batam Users on Satisfaction of Batam City Community. The population in this study were people who use Trans Batam public transportation using nonprobability sampling, namely accidental. The criteria used as samples in this study were users who had used Trans Batam public transportation, so that the number of samples was 100 respondents. This type of research is Quantitative. Validity and reliability tests were carried out on the questionnaire. Data were analyzed using multiple linear regression analysis, including t-test, F-test and coefficient of determination. This study was conducted using SPSS version 29. The results showed that partially the variables of Facilities and Service Quality had a significant effect on Satisfaction in Batam City. The results of the F Test obtained an Fcount value of 294,306 with Ftable 3.09 identifying that the variables of Facilities and Service Quality simultaneously had a significant effect on Satisfaction in the community. Based on the coefficient of determination test, around 85.6% of the satisfaction variables in the community were influenced by the variables of Facilities and Service Quality. The remaining 14.4% is influenced by other factors not explained in this study.

The purpose of this study was to analyze legal protection for users of health services managed by dentists. Data for this letter were collected through literature review and interviews, followed by descriptive analysis as legal material. The description of the data received in the letter was written and arranged systematically in the form of a sentence description whose meaning is understood as a statement or conclusion. The investigation revealed that the dentist was involved in activities that did not comply with the laws and regulations applicable to dental practice. This caused the victim to suffer losses. The state, which is responsible for supervision and regulation, did not provide guidance or supervision over the work of dental technicians. The dentist committed a violation in providing dental services outside his authority and had a valid dental practice permit from the government as stipulated in the Regulation of the Minister of Health Number 39 of 2014 (Regulation on the Development, Supervision, and Licensing of Dental Practice); The author recommends that the central government work together with local governments to conduct regular and continuous supervision of dental clinic locations and provide training to dentists so that they do not become victims of dental clinics.

The aim of this community service activity is to provide counseling and evaluation about the importance of law-based education in the use of social media, as well as providing guidance for users to behave ethically and responsibly. The benefit of this social media wise education is that the public gains insight into the impact of media use. social and legal rules governing the use of this platform. The implementation methods we use are observation, socialization and mentoring. This socialization is provided by providing a direct understanding of the impact of using social media based on the laws governing the use of social media, so that people can be wiser in using social media. After the socialization, it is hoped that the public will gain a good understanding of the law, which can help social media users avoid legal problems and increase positive interactions in cyberspace.

In the digital era, online buying and selling transactions are increasing, so that shipping services have an important role. However, there are various problems in package delivery, such as loss or damage due to the absence of the recipient at the location. This study aims to design and build an IoT-based Smart Box that allows safe package receipt. This system is equipped with a keypad, ultrasonic sensor, load cell sensor, and ESP32-CAM for automatic image capture and sending notifications to users via Telegram. Tests were carried out on various aspects of the system, including sensors, IoT connectivity, and package storage security. The test results show that the tool can function well in securing packages and providing real-time notifications to recipients.

The utilization of information technology can provide benefits that are faster, more accurate, and more transparent. One application is in a room loan system that can avoid schedule clashes, increase user productivity, and make the administration process faster and more efficient. This research was conducted at the Sumedang Regency Tourism, Culture, Youth and Sports Office in the creative economy sector, which manages room loans at the Creative Center Sumedang Building. The current room loan system at the Creative Center Sumedang Building uses Google Form which experiences various obstacles, such as conflicting schedules and inefficient administrative processes. This study aims to evaluate and provide recommendations for a website-based system that is more structured and user-friendly to support room loan management. This research uses the PIECES (Performance, Information, Economy, Control, Efficiency, and Service) analysis method to evaluate the weaknesses of the current system and provide recommendations for website-based improvements with UI/UX design integration. Data was collected through observations and interviews with managers and users of room lending services. The results of the analysis show that a website-based system can improve the efficiency of room loan management, ensure a more organized schedule, and facilitate automatic data management. The proposed solution includes automatic room checking and a simpler interface design. With the implementation of an integrated and user-friendly system, room loan management is expected to become more effective and support optimal service.

This study uses quantitative analysis in the age of digital transformation to ascertain how Indonesia's monetary policy's stability and effectiveness are affected by digital economic characteristics. The Simultaneous Regression approach (also known as structural regression) with two simultaneous equations—monetary stability and monetary policy effectiveness—is the data analysis technique used in this study. Monetary stability (SM), the volume of digital transactions (VTD), the number of digital service users (PLD), financial technology adaptation (ATF), monetary policy effectiveness (EKM), e-commerce growth (PEC), and digital financial inclusion (IKD) are the variables considered in this study. The findings indicate that the variables VTD, PLD, ATF, and EKM have a 62.3% influence on the SM variable, with other variables outside the estimation accounting for the remaining 37.7% of SM. The estimation results show that the Effectiveness of Monetary Policy (EKM) can be explained by the Digital Financial Inclusion (IKD) and Monetary Stability (SM) variables by 11.7% and 88.3%, respectively. Aside from the estimations in the model, additional factors also affect the Effectiveness of Monetary Policy (EKM).

This study aims to determine how satisfied people are in using the Action Link application which is a mobile banking owned by Bank Aceh Syariah. The growth of technology that continues to increase from year to year so that this can have an impact on society. Technology has developed rapidly and is increasingly modern, many companies are developing performance in the information sector so that people are adopted in using online services via smartphones such as the Action service (Aceh Online Transaction) at Bank Aceh Syariah. This study uses descriptive analysis as a research approach that uses qualitative research. The technique used in this study is to conduct interviews with customers and distribute questionnaires to users of the Action application. The results of the study show that M-Banking Action makes it very easy for customers to make transactions, but there are some shortcomings in the application because there are no complete features. The quality of service also certainly has an impact on customer perceptions in using the application so that customers are still less confident in using Action if the service provided is bad and there are still those who feel less safe in using it.

The Influence of Service Quality on Consumer Satisfaction of J&T Express Sibuhuan Service Users, Padang Lawas Regency. This study aims to determine whether there is an influence of service quality on consumer satisfaction among J&T Express Sibuhuan users. The research was conducted with service quality as the independent variable and consumer satisfaction as the dependent variable. Using a quantitative approach, the study involved a population of 150,474 and a sample of 100 respondents. The sampling technique employed was purposive sampling, and data were collected through questionnaires. The analysis utilized SPSS version 21 for validity, reliability, normality, heteroscedasticity tests, simple linear regression, partial tests (t-tests), and determination tests. The findings indicate that service quality has a significant positive effect on consumer satisfaction, with a t-value of 2.272, exceeding the t-table value of 1.661 and a significance level of 0.000 (p < 0.05). The coefficient of determination is 0.350, suggesting that service quality influences consumer satisfaction by 35%.