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Rizki Edom Noperion Manalu; Alya Al Haura; Adinda Eloyfani Ginting; Bella Amanda; Hania Syakira

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

In this era of globalization, business organizations must continue to improve the level of professional services in their respective fields. The use of PLN Mobile in the customer service department at PLN ULP Medan Baru has the potential to provide significant benefits in improving service quality and customer satisfaction. This application is expected to bring positive changes by providing easy access to information for customers regarding billing, blackouts, and other important information. The purpose of this research is to analyze the customer service and benefits of PLN Mobile at PLN ULP Medan Baru. This study uses a qualitative approach to explore an in-depth understanding of the benefits of using PLN Mobile in the customer service department at PLN ULP Medan Baru. A qualitative approach allows researchers to understand customer perspectives, views, and experiences in depth and contextually. Based on the results of the research and discussion conducted by the researchers, it can be obtained that the customer service and benefits of PLN Mobile at PLN ULP Medan Baru are quite good and very useful for customers at PLN ULP Medan Baru, Medan City to meet their electricity needs, complaints and complaints, however, socialization that has not been evenly distributed has resulted in there being PLN ULP Medan Baru customers who have not used the PLN Mobile application. The five dimensions of customer service used by researchers according to Tjiptono (2014: 18), namely the Tangibility, Reliability, Responsiveness, Assurance, and Empathy dimensions at PLN ULP Medan Baru are quite good.  

Rara Salsabila

SOSIAL: Jurnal Ilmiah Pendidikan IPS 2023 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Sexual harassment and violence in recent times is increasing. Crime of decency or moral offenses and sexual harassment or sexual harassment are two forms of violation of decency which are not only a national legal problem of a country but are already a legal problem for all countries in the world or a global problem (Romli Atmasasmita, 1995: 103). However, it is very unfortunate because only a handful of victims dare to report this incident to the authorities. Sexual harassment is not only experienced by women (adults), but also experienced by children, both male and female, teenagers, even toddlers.

Muhammad Fikri; Rofiqoh Ferawati; Mohammad Orinaldi

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

This research was carried out based on data saying that Elzatta in the period from year to year experienced an increase in percentage as the brand with the best quality, it's just that in 2019 it experienced a slight decrease in numbers, this might have been due to the Covid-19 pandemic that hit the Indonesian nation at that time and of course slightly affected the brand process at Elzatta. Thus, based on the results of the initial observations and analysis above, which found a uniqueness in Elzatta using a sharia marketing strategy for their products, the researcher was compelled to describe this phenomenon, namely related to the Islamic marketing strategy implemented by the Elzatta store so that it continues to exist in the face of real world business competition This research uses a type of qualitative research by using data collection methods in the form of observations, interviews, and documentation. The technique of analyzing the data is by filtering the data, presenting the data, and cross-checking the data. While testing the validity of the data is done using triangulation techniques. The results of this study found that: 1. Elzatta's product sharia marketing strategy was carried out with three main strategies, namely: (1) Market segmentation; (2) Targeting and Positioning; and (3) combination strategy which includes: strategy in maintaining the product; price range strategy; strategy in choosing a point of sale; strategy in the field of product promotion; strategy in HR management; strategy in the easy shopping process; strategy in the marketing process through social media. 2. Supporting factors for the sharia marketing strategy for Elzatta products are due to several factors, namely: Maintaining service quality; Understanding customer needs and company needs through SWOT analysis; Neat employee appearance; Responsiveness in helping customers online/offline; Providing supplies/training to employees/SPG; Sensitivity to the development of global business competition. 3. The inhibiting factors for Elzatta's sharia marketing strategy are internal and external factors. Internal reasons, including: capital, promotion constraints in the field. Meanwhile, these external factors include: price competition and the promotion strategy of Elzatta Jambi's competitors.

Pipit Fitriani; Siti Nariah; Dewi Maemunah; Adinda Risqiana Dewi Maulana; Aulia Kamilah Munifah +1 more

Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri 2023 Universitas Maritim AMNI Semarang

Enhancing the quality of education involves fostering strong literacy skills, not only in academic aspects but also in understanding, processing, and conveying information. In the midst of globalization and technology, literacy skills have become increasingly important in facing the changes of the times. This study aims to develop a playful learning approach that encourages enjoyable literacy activities in Desa Sokawati. Employing a qualitative approach with an action research design, this study engages children, educators, parents, and the community in Desa Sokawati. Engaging literacy activities tailored to the characteristics of children are designed based on surveys and interviews. Once planned, these literacy activities are implemented in KB, TK, and SD classes. Observations of children's and educators' responses are conducted during the implementation phase. The results indicate that the playful learning approach is effective in fostering enjoyable literacy activities in Desa Sokawati. Children are engaged in various activities that combine creativity, art, and learning. By developing an approach that suits the characteristics of children and the local potential, this study aims to provide practical guidance for educators, parents, and the community in enhancing children's literacy in Desa Sokawati. Furthermore, this research contributes to the development of sustainable literacy-based education in rural areas.  

Walter J. Wetangamarang; Melki Imamastri Puling Tang; Trisnawati Daik; Reny Tiansi Buling; Welhelmina R. Laumalay +3 more

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

Garbage is something that is produced from human activities and then is not used and then thrown away. Coastal waste has become a global problem and is an issue that is being widely discussed. This is because coastal waste has an impact on the environment, the economy, and human health. To be able to overcome the problem of waste, three aspects are needed, namely government, society, and waste management procedures. This study aims to determine the impact of waste disposal on the coast to the surrounding environment. The type of research used in this study is a descriptive research type with a qualitative approach that refers to data in the form of words that have clear and definite characteristics.

Rizky Auliah Juniarti; Hadijah

Jurnal Inovasi Riset Ilmu Kesehatan 2023 Pusat Riset dan Inovasi Nasional

Maternal mortality during childbirth is a global concern, and in Indonesia, this issue remains significant. According to the Ministry of Health (Depkes) in 2020, the primary cause of maternal mortality during childbirth is hemorrhage (28%). Anemia and energy deficiency are the main contributing factors to hemorrhage. Preventing iron-deficiency anemia can be achieved through the use of tablet supplements containing 200 mg ferrous sulfate + 0.25 mg folic acid (Fe tablets). Therefore, the level of coverage and compliance among pregnant mothers in consuming iron tablets becomes an intriguing subject for investigation. This research aims to identify determinant factors influencing the compliance of pregnant mothers in consuming iron tablets at the Barrang Lompo Island Community Health Center in Makassar in the year 2023. Method: This study employs a non-experimental quantitative research design utilizing a cross-sectional approach. The study is conducted at the Maternal and Child Health Clinic of the Barrang Lompo Island Community Health Center in Makassar from April to June 2023. The sample size for this research is 38 individuals, selected using Non-Probability Sampling, specifically Purposive Sampling. The data is analyzed using the chi-square test. Research findings indicate that the factors influencing pregnant mothers' compliance in consuming iron tablets during pregnancy exhibit low p-values. The p-values are as follows: 0.00 for knowledge, 0.01 for attitude, 0.00 for family support, and 0.01 for healthcare provider motivation. This demonstrates a significant relationship between these factors and the compliance of pregnant mothers in maintaining iron tablet intake during pregnancy, at a significance level of α = 0.05. Conclusion: Knowledge, attitude, family support, and healthcare provider motivation significantly influence the compliance of pregnant mothers in consuming iron tablets.    

Nabila Cahyaningtiyas; Winti Ananthia; Yayang Furi Furnamasari

Jurnal Bintang Pendidikan Indonesia 2023 Pusat Riset dan Inovasi Nasional

In the current era of globalization, foreign cultures can enter freely and influence students so that the value of nationalism in students fades, this is indicated by the behavior of students who deviate from the objectives of national education, especially when the teacher does not innovate the learning model used can cause students to be bored during learning. This study aims to determine the effect of the VCT learning model on the nationalism attitude of students and the difference in increasing the attitude of nationalism between classes using the VCT model and classes using conventional methods. This research uses a quasi-experimental method with a quantitative approach using a Non-equivalent control group design, the subjects of this research are students of grades VA and VB SDN Pantai Bahagia 01 in the 2022/2023 school year. The instruments used in this research are observation, test and questionnaire. The results of this study indicate that the effect of the VCT model on the nationalism attitude of students can be seen from the N-Gain test which states that the experimental class obtained the N-Gain value in the medium category, meaning that it experienced a moderate increase, while the control class obtained the N-Gain value in the low category, meaning that it did not experience an increase. The difference in improvement can be seen from the average value of the pretest and posttest of the experimental class which is greater than the control class supported by the mann whitney test which states that there is a difference in increasing the attitude of nationalism between the experimental class and the control class.

Riskha Dora Candra Dewi

Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri 2023 Universitas Maritim AMNI Semarang

Tuberculosis (TB) is still a major global health problem and is spreading all over the world, including in Indonesia. In recent years, the incidence of TB in Indonesia has continued to increase. Data in East Java also shows that TB is increasing at any time and one of the largest is in Jember. This is caused by various factors, such as the lack of public knowledge about TB, high poverty rates, and lack of access to health services. Therefore, efforts are needed to increase public knowledge about TB and how to prevent its spread. The aim of this program is to provide education related to TB disease prevention among the people of Banjarsengon, Patrang District, Jember, East Java. The target of this program is the general public who are at risk of contracting TB, such as migrant workers, farmers and informal workers. The method used is presentation using actual references and socialization. Socialization can be done through various media, such as leaflets distributed to participants. The socialization material presented included an explanation of TB symptoms, ways of transmission, ways of prevention, and access to health services. Apart from that, educational media is also made, which can be in the form of short videos as an illustration for the participants of this education for prevention and early detection. With increasing public knowledge, it is hoped that it can reduce the incidence of TB among the community in Banjarsengon

Bernadeta Yulisa; Yustinus Joko Wahyu Yuniarto; Andarweni Astuti

Sinar Kasih: Jurnal Pendidikan Agama dan Filsafat 2023 Sekolah Tinggi Teologi Injili Arastamar (SETIA) Ngabang

The tendency of students to form circles often causes conflict, lack of self-confidence, difficulty socializing, low learning outcomes, and intolerance. This study used a quantitative experimental research method. The research sample was students of class VII SMP Yohannes XXIII Semarang. The purpose of this study was conducted to determine the effect, increase in learning outcomes, and the effectiveness of using the module-assisted GI method on learning (PAK) on learning outcomes. The instrument used documentation, questionnaires, and tests. The results showed that the average pretest score was 39, posttest was 84, and the difference was 45. The average learning achievement exceeded KKM 78 with an increase in score reaching 1213. The results of global diversity attitudes and student achievement showed that by 87.3%. This means that the attitude of global diversity of students influences as much as 87.3%. The mean of the N-gain test is 76.2 which is in the very good and effective category. It can be concluded that the module-assisted GI method is effective in learning, able to increase: global diversity attitude values, learning outcomes, and is effective in increasing global diversity attitudes.

Mirzha Zhulfy Zaintara

Jurnal Manajemen Kreatif dan Inovasi 2023 International Forum of Researchers and Lecturers

The purpose of this study was to see the effect of service quality, facilities and timeliness on customer satisfaction at PT. Global Jet Express (J&T) in Pandaan. This study used a quantitative research approach with data collection techniques by distributing questionnaires to 100 consumers. The data analysis method used is Multiple Linear Regression analysis by calculating the SPSS 23 software in which the data will be described, analyzed, and discussed in order to answer and prove the proposed hypothesis. Based on the research results, the Service Quality variable has a significant effect on Customer Satisfaction, the Facilities variable has a significant effect on Customer Satisfactioni and Timeliness has a significant effect on Customer Satisfaction at PT. Global Jet Express (J&T) in Pandaan. While simultaneously the Quality of Service, Facilities and Timeliness have a positive and significant effect on Customer Satisfaction.

Maria Tiara Putri Manafe; Fryda Fatmayati

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

In the era of globalization, good service in accordance with expectations can provide satisfaction for passengers because service quality has a close relationship with passenger satisfaction. In general, the level of passenger satisfaction depends on the quality of service received. Various ways are done to be able to attract the hearts of passengers to feel satisfied with what they expect. The purpose of this study was to find out whether service excellence has an effect on Citilink airline passenger satisfaction. This study used quantitative methods, with data collection techniques using questionnaires. Questionnaires were distributed to passengers who had experienced Citilink airline services at El Tari Kupang International Airport. The respondents of this research were 100 respondents. In this study using the SPSS application to process data, this research uses Simple Linear Regression. The results of hypothesis testing show that Ho is rejected and Ha is accepted with a significant value (sig) of 0.000 and a calculated T value of 8.700. Because the sig value is 0.000 <0.05 and the calculated T value is 8.700 > 1984 T table, it means that there is an influence between variable X on variable Y. The results of simple linear regression analysis show that the magnitude of the influence of variable X excellent service on variable Y is passenger satisfaction of 43, 6% while the other 56.4% is influenced by other factors outside the X variable (excellent service).

Erna Suwangsih; Indah Nurmahanani; Eko Rubiyanto; Aulia Fitri Syahidah; Fitri Rahmida +3 more

Jurnal Bima : Pusat Publikasi Ilmu Pendidikan Bahasa dan Sastra 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

The development of the globalization era at present leads to technological advancements in various fields, encompassing economics, social aspects, education, and health. Technological progress brings forth both positive and negative impacts on the environment. One of the negative impacts of technological advancement on the environment is environmental degradation resulting in a decline in the quality of the living environment. The environment constitutes a unified system wherein there exist interrelated interactions among living organisms, objects, and resources. An individual's attitude can determine the favorable or unfavorable conditions and situations that occur within the surrounding environment. The environment must be maintained in terms of cleanliness and beauty with a strong sense of responsibility and a heightened awareness in environmental preservation. However, based on observational findings, it is evident that the attitude of environmental concern among students at a certain State Elementary School in Purwakarta is still lacking. To cultivate a sense of environmental concern, a service initiative is conducted with the aim of providing education regarding environmental awareness, particularly for elementary school students. The outcomes obtained from this service initiative prove to be highly beneficial for the students, as they become more conscious of safeguarding and maintaining the environment around them.

Eko Supriyanto; Suci Rejeki

The problem arises is STIKOM Surabaya had a will to evaluate the service quality in the AASA based on student’s perception which would be an input to improve the service quality in AASA.Based on the above problem, then this study was held in order to know the influence of service quality in AASA to student’s satisfaction. The method used in this study was multiple linear regression analysis which measures the influence of service quality in AASA section to the satisfaction of the students of Institute of Business and Informatics STIKOM Surabaya and which factors of the dimensions of service quality that need to be improved.According to Parasuraman (1995), Service quality dimensions include 5 dimensions. They are Tangible, Reliability, Responsiveness, Assurance, and Empathy. Tangible is the display or appearance of physical facilities such as; facilities, equipment and personnel appearance. Reliable is the ability to provide service promised. Responsiveness is a willingness to help customers and provide fast and precise service. According to Westbrook in Tjiptono (2014), satisfaction is an assessment of the evaluative global on the use of product or certain service which has been purchased. According to Sulistiowati (2011), The relationship between Service Quality and Customer satisfaction is every service quality improvement will improve student’s satisfaction at LP3I Manyar Surabaya.

Titi Hartini

Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

Clinical Supervision is needed by educators to improve professional teacher performance. Through clinical supervision, school principals can carry out coaching related to increasing the competence of teaching staff in carrying out learning in class. Clinical supervision carried out by the principal at SMP Negeri 1 Cikoneng is carried out through stages which globally consist of pre-observation meetings, classroom observations and return meetings or post-observation. As well as follow-up evaluation. The purpose of this study was to determine the role of the school principal in the implementation of clinical supervision which has an impact on teacher performance in carrying out teaching and learning activities. This study used a qualitative descriptive approach by studying the facts that occurred, data collection techniques were obtained through interviews with school principals and teaching staff. direct observation and documentation study. The research was conducted at SMP Negeri 1 Cikoneng, Ciamis Regency. Improving the performance of teachers at Cikoneng 1 Public Middle School is carried out with various activities, including Supervision of the school principal, Educators are motivated so that supervision activities are the desire and awareness of the teaching staff to improve what they feel still needs to be improved both from making preparations, selecting methods, techniques and learning media, so that the learning process in class is more meaningful and students get a pleasant learning experience. The results of this study include: 1) Implementation of clinical supervision is carried out gradually by the principal at Cikoneng 1 Public Middle School, as a coaching effort for teachers to improve the competence of teaching staff in learning. 2) Principals in carrying out clinical supervision are able to improve teacher performance in learning even better. 3). The principal as a clinical supervisor must understand and have strategies that are able to provide change for educators in teaching and learning activities.

Gisella Mega Nanda

Journal of Student Research 2023 Pusat Riset dan Inovasi Nasional

Perubahan iklim sebagai akibat global warming merupakan masalah serius yang dihadapi dunia saat ini. Salah satu faktor utamanya adalah peningkatan emisi gas rumah kaca, termasuk karbon monoksida (CO). CO yang berbahaya bagi kesehatan manusia dapat terkonsentrasi di area merokok, menjadi sumber emisi CO di ruangan. Oleh karena itu, diperlukan solusi efektif untuk mengurangi emisi CO di area merokok. Penelitian ini bertujuan mengkaji potensi penggunaan Lidah Mertua (Sansevieria) dan Sirih Gading (Epipremnum aureum) dalam My Little PAP (Pollution Absorbing Pouch) sebagai konsep penerapan smart city. Metode penelitian meliputi identifikasi masalah, studi literatur, perancangan produk, pengujian fungsionalitas, analisis, dan pembuatan laporan akhir. Tujuan penelitian juga meliputi evaluasi kualitas produk My Little PAP dalam mengurangi emisi karbon monoksida di area merokok. Penelitian ini memiliki implikasi penting dalam pengurangan emisi CO di area merokok. My Little PAP dengan kandungan Lidah Mertua dan Sirih Gading diharapkan dapat mengurangi konsentrasi CO dan meningkatkan kualitas udara di sekitar area merokok. Penggunaan produk ini sebagai konsep smart city dapat menjadi model untuk mengurangi dampak negatif polusi udara dalam konteks kota cerdas. Implikasi ini memberikan manfaat signifikan bagi kesehatan dan lingkungan, baik bagi pengguna area merokok maupun masyarakat yang terpapar polusi udara akibat aktivitas merokok.

Aunur Shabur Maajid Amadi; Dina Wilda Sholikha

Jurnal Motivasi Pendidikan dan Bahasa 2023 International Forum of Researchers and Lecturers

Arabic language education holds a pivotal role in global intellectual and cultural development as the language of the Quran and profound literary works. However, the era of globalization and digital technology presents new challenges and opportunities. Teaching methods and access to information have undergone transformative changes due to technological advancements (Muis, 2020). Addressing this, a systematic literature review is warranted to comprehend the development of Arabic language education in the digital age. This research focuses on the development of digitally-based learning materials, applications and platforms for Arabic language education, the effectiveness of technology-based teaching methods, as well as their impact on Arabic language proficiency and student motivation. Challenges and potential solutions in adopting technological approaches will also be analyzed. Employing a qualitative approach, this study employs a systematic literature review method to extract insights from various literary sources. The anticipated outcome will provide educators with valuable guidance on leveraging technology effectively in Arabic language education and navigating the evolving dynamics of education in the digital era.

Merinda Ratna Sari; Marhaendra Kusuma; Siti Isnaniati

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine the effect of service, network quality, competitive prices on customer satisfaction and the impact on financial performance of pt global media data prima kediri branch. This case study was conducted at PT Global Media Data Prima, Kediri branch. Barokah in 2020-2021 which consists of variables (X) including: service, network quality, competitive prices, variable (Y) customer satisfaction and external variables of financial performance. The sampling technique uses a cluster random sampling technique with random sample types based on area. The results of this study indicate that H1 Service has no effect on customer satisfaction, whereas H2 network quality has no effect on customer satisfaction, and H3 competitive prices have a significant effect on customer satisfaction. Based on the three equations, it proves that customer satisfaction can affect financial performance, the higher the customer satisfaction, the higher the financial performance obtained by the company. The smaller the customer satisfaction, the smaller the financial performance obtained by the company.

Vera Novitasari; Novita Putri Diantanti; Sutowo Sutowo

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

At present, economic needs in the era of globalization are growing so that the economic sector changes rapidly. Therefore the title of the research in this thesis is "The Influence of Length of Business, Labor and Raw Materials on the Income of Alu Wood Craftsmen in Bangsri Hamlet". The research method used is quantitative research methods. The population used was all wood pestle craftsmen in Bangsri Hamlet with a total sample of 50 respondents and the sampling technique used random sampling. Data collection techniques used questionnaires and assisted by the SPSS Statistics 26 application. The analytical techniques used were: validity test, reliability test, classical assumption test (residual normality test, multicollinearity test, heteroscedasticity test,) and hypothesis testing (T test and F) and multiple linear regression analysis. Based on the results of this study, namely, the length of business, labor and raw materials have no effect and are not significant on the income of wood pestle craftsmen in Bangsri Hamlet. Hamlet. Evidenced by the simultaneous influence of length of business, labor and raw materials significantly on income.

Indra Syahputra Marpaung; Nurbaya Harianja; Muallim Hasibuan; Rosina Harahap

Concept: Journal of Social Humanities and Education 2023 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

In the current era of globalization and digital, fast, precise and accurate information services are needed. One of the technologies that must be applied in government agencies is the implementation of e-government which refers to the development of national e-government, and is adapted to the conditions that exist in each government agency. The aim of this e-government is to improve the quality of service and especially to realize the smart city which is currently being discussed. One of the districts that has recently implemented a smart city is the South Tapanuli district. So that in this study an analysis of the application of e-government in realizing smart cities will be carried out with the aim of knowing the process of implementing e-government policies, implementing smart cities that focus on the community, and to find out the obstacles or obstacles in the implementation of e-government. The results of the study explain that the implementation of e-government in South Tapanuli district is indeed very effective in realizing smart cities in the midst of increasingly sophisticated technological developments. This is shown by the achievement of smart city aspects, although not optimal. In the implementation of e-government there are still a number of weaknesses, obstacles and challenges because the implementation in South Tapanuli district is still relatively new. These obstacles include the inadequate availability of human resources, the level of public capacity regarding e-government is still very low. Supporting factors for e-government implementation are full government support through regulations and established financial support.

Rifqi Arya Sandhi; Nora Andira Brabo

Riset Ilmu Manajemen Bisnis dan Akuntansi 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

In the current era of globalization, the development of internet-based social media is increasingrapidly, this is followed by the increasing number of social media users around the world. The development of information and communication technology increases easier and faster interactionbetween customers and advertisers. Information is more quickly obtained through digital media. Technological developments take part in the dissemination of information, especially in advertising through social media. One of the activities that can be facilitated by technological advances is transportation. One of the most popular online transportation companies in Indonesia is Grab. This study will discuss the Influence of Social Media, Brand Awareness and Brand Image on Grab Consumer Loyalty. The subjects in this study were consumers who had used the Grab application. The research method used is quantitative. Data collection was done by using a questionnaire. The research population was 100 respondents. The data analysis used is statistical analysis in the form of SPSS 22 multiple linear regression.