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Rahma Nurhaliza; Miska Salsabila; Ivan Darmawan

Lembaga Pengembangan Kinerja Dosen 2024 Lembaga Pengembangan Kinerja Dosen

Government oversight is very important in ensuring accountability and transparency in public administration, especially in the context of regional autonomy. This research examines the challenges and strategies in improving government oversight mechanisms in the City of Bogor, Indonesia. The main findings highlight the importance of strengthening internal oversight institutions such as Regional Inspectorates through capacity building and the use of technology. Innovations such as digital platforms for public participation and performance evaluation systems have been successfully implemented to increase transparency and efficiency in the delivery of public services. However, its implementation overcomes challenges such as limited resources and varying levels of community participation. This research provides further grants from technological advances and a strong regulatory framework to increase the effectiveness of government oversight and reduce the risk of corruption and irregularities in Bogor City government processes.

A. Muhammad Fadli Mappisabbi; Nurasia Natsir

Proceeding of the International Conference on Social Sciences and Humanities Innovation 2024 Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

This study aims to analyze the comparison of public administration across various provinces in Indonesia. Utilizing a mixed-methods approach that combines both qualitative and quantitative research methods, this research investigates the unique challenges faced by public administration in each province and explores the opportunities for improvement. The findings reveal that cultural, economic, and political factors significantly influence the effectiveness of public administration, leading to variations in service delivery, accountability, and citizen engagement. Moreover, the study highlights the importance of regional context in shaping administrative practices and outcomes. Based on these insights, the study provides targeted recommendations for enhancing the performance of public administration at the provincial level, emphasizing the need for tailored strategies that consider local conditions and stakeholder involvement. Ultimately, this research contributes to a deeper understanding of public administration dynamics in Indonesia and offers a foundation for future studies in this field.

Ellyn Patadungan; Marniati Marniati

Journal Economic Excellence Ibnu Sina 2024 STIKes Ibnu Sina Ajibarang

Abstract : Analysis of the level of community satisfaction with services at the Bonggakaradeng District Office, Tana Toraja Regency. The problem in this study is how the Level of Community Satisfaction with the Services obtained at the Bonggakaradeng District Office.  This study uses a quantitative descriptive research method. The type of data used is primary data obtained through observation, questionnaire filling and documentation while secondary data is obtained from records, books and report documents related to the problem being researched. The method in this study is quantitative descriptive analysis. The results of this study show that the value of the Community Satisfaction Index (IKM) for services at the Bonggakaradeng District Office is 3,192 with a conference number of 79.8, so the service performance is in the category of good service quality. The results of the 9 indicators of the Community Satisfaction Index are as follows: (1) the service company has an IKM value of 78.18 with the good category, (2) the ease of service procedures with a value of 77.72 with the good category, (3) the speed of service time has a value of 71.35 with the poor category, (4) the service cost/tariff with a value of 100.00 with the very good category, (5) the suitability of the service product with a value of 79.09 with the good quality category, (6) the competence of the officers has a value of 78.62 with good quality, (7) the behavior of officers in providing services has a value of 77.25 with good quality, (8) the quality of infrastructure facilities has a value of 76.35 with poor quality and (9) the handling of service complaints has an IKM score of 86.8 with good quality.

Faqih Ragi; Andhika Rendra Nugraha; Adinda Putri Maharani; Nurlistiadewi K.Affandi; Ivan Darmawan

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Bureaucratic reform is a crucial agenda in improving the performance of regional government. This research aims to analyze the synergy of coaching and supervision as the key to the success of the Purwakarta Regency government in the context of bureaucratic reform, with a focus on performance evaluation by the Regional Inspectorate. The research method uses a descriptive qualitative approach, including literature study and analysis of the Purwakarta Regency Regional Inspectorate Bureaucratic Reform Road Map document. Data were analyzed using thematic analysis techniques, focusing on eight areas of change in bureaucratic reform. The research results show that the Regional Inspectorate has implemented innovative programs within the reform framework, but faces challenges such as resistance to change and limited resources. The synergy between the coaching and supervision functions has been proven to contribute positively to improving governance and public services. In conclusion, the continuity of implementation of the road map and the role of the Inspectorate as a catalyst for change are very important for the success of reform. This research contributes to understanding the dynamics of bureaucratic reform at the district level and highlights the importance of strengthening the capacity of Regional Inspectorates in driving systemic change.    

Aisyah Aisyah; Nur Maria Magdalena; Steviana Br Sihombing; Ella Afnira

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This study aims to explore the application of human resource management (HRM) strategies in improving the work motivation of the State Civil Apparatus (ASN). ASN work motivation is a critical factor that affects the performance of government organizations, the efficiency of public services, and the achievement of national strategic goals. In this context, various aspects of HR management such as recruitment, training and development, performance appraisal systems, and provision of incentives and rewards are identified as key factors that can increase ASN work motivation. This research methodology uses a qualitative approach through literature studies. The results showed that transparent and meritocracy-based recruitment, continuous training, and a fair and objective performance appraisal system are very influential in increasing ASN work motivation. In addition, the provision of appropriate incentives and rewards for work achievements has also proven effective in encouraging ASN enthusiasm and productivity. This study also revealed that a conducive work environment and inspirational leadership play an important role in building ASN's intrinsic motivation. The conclusion of this study confirms that strategic and integrated HR management is key to improving ASN work motivation, which in turn will contribute to improving the quality of public services and the effectiveness of government organizations. Practical recommendations from this study include the implementation of more inclusive HR policies, development of training programs relevant to ASN needs, and improvement of performance-based reward and incentive mechanisms. This research provides valuable insights for policymakers and HR managers in an effort to strengthen ASN motivation and performance in Indonesia.

Anandita Vivian Salsa Billa; Mely Widiyastuti; Olivia Yonata; Yesi Lita Sari

Jurnal Ekonomi, Akuntansi, dan Perpajakan 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research aims to analyze the regional financial management system in achieving development performance in Bandar Jaya Timur Subdistrict. The research method used is descriptive qualitative with data collection through interviews, observation and documentation studies. The research results show that the regional financial management system in Bandar Jaya Timur Subdistrict is not optimal. Budget planning is still not fully participatory, coordination between village and sub-district governments still needs to be improved, and monitoring of budget realization is not carried out regularly. This has an impact on development performance achievements that are not yet optimal, such as basic infrastructure development, developing local economic potential, and improving the quality of public services. To improve development performance, it is recommended that regional governments optimize regional financial management systems by increasing transparency, accountability and community participation in the budget planning, implementation and monitoring processes.

Indriati Amirullah

International Journal of Management 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to analyze the impact of collaborative governance models on public service delivery. Specifically, the study will examine how stakeholder-inclusive governance approaches can influence the effectiveness, efficiency, and quality of services provided by local governments. Collaborative governance involves the engagement of various stakeholders, including government agencies, non-governmental organizations, and the private sector, in the decision-making process to improve public service outcomes. This study posits that such inclusive approaches can enhance transparency, accountability, and responsiveness in public service delivery. Employing a qualitative case study methodology, data will be collected through interviews, observations, and document analysis. The selected case studies will encompass a diverse range of collaborative governance initiatives at the local level, providing a comprehensive understanding of different contexts and practices. By examining these cases, the research aims to identify the key factors that contribute to the success or failure of collaborative governance efforts. The analysis will focus on the impact of these initiatives on institutional capacity, such as the ability of local governments to mobilize resources, coordinate actions, and implement policies effectively. Furthermore, the study will evaluate the outcomes of these collaborative efforts in terms of service quality, accessibility, and user satisfaction. The findings are anticipated to offer valuable insights into the success factors and challenges associated with implementing collaborative governance models. These insights will be crucial for policymakers and practitioners seeking to enhance the performance of local governments in delivering improved public services. Ultimately, the research aims to contribute to the broader discourse on governance and public administration by highlighting the potential benefits and limitations of collaborative approaches in the public sector.

Adine Venita Rizki; Nabila Sahda Brahmasta

Jurnal Kajian Ilmu Sosial, Politik dan Hukum 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Implementation of Klampid New Generation (KNG) as an innovation in population administration services in the city of Surabaya. KNG is an online website that facilitates the management of population documents online, such as ID cards, family cards, birth certificates, and others. Through the Internship and Independent Study Certificate (MSIB) program, researchers were directly involved as Population Administration Service Assistants at the Surabaya City Village Office. Observations and active participation were carried out to collect primary data from village officials and the community. The research results show that although KNG is intended to facilitate independent document management, many residents still prefer to use village office services. This is due to a lack of socialization and public understanding about the use of KNG. In addition, there are also obstacles such as limited facilities and infrastructure in the village office that can hinder service performance. This research recommends the need for more intensive socialization and assistance to the community, as well as improving facilities at the village office to optimize the implementation of KNG in creating better population administration order in the city of Surabaya.

Masbullah; Salmi Yuniar Bahri; Moh. Juhad; Muhammad Atha Iqbal; Sandy Ari Wijaya

Jurnal Pelayanan Masyarakat 2024 Lembaga Pengembangan Kinerja Dosen

The title of this activity is "Training on Human Resource Management to Improve the Performance of Educational Personnel," conducted at SMK Lowis Sakti. The objective of this activity is to provide guidance and counseling to the Principal, Vice Principal, Administrative Staff, and Teachers of SMK Lowis Sakti regarding the basic concepts of human resource management. This counseling aims to enhance their understanding and knowledge. The implementation of this activity involves several stages, including the survey and socialization stages. During the survey stage, preparations were made by organizing the materials, setting the schedule for delivery, and conducting a survey of the activity location. Before the activity was carried out, a socialization stage was conducted, involving an initial meeting to explain the purpose and objectives of this activity to the SMK Lowis Sakti team, as well as to establish a schedule for cooperation and activities. The execution team for this activity consists of six lecturers from the Public Administration Program of ITSKes Muhammadiyah Selong. The materials presented by the community service team cover topics such as Human Resource Management, Management, Human Resource Management Concepts, Reward Systems, Education Quality, and Performance.

Deny Erfin; Arrozi Adhikara; Anastina Tahjoo

Jurnal Kesehatan dan Kedokteran 2024 Lembaga Pengembangan Kinerja Dosen

To produce employees who have good quality and have a professional attitude, it is necessary to carry out good management, in order to increase the company's economic resources. Previously reported by RSUP Dr. Sitanala has a leader with a leadership style where all provisions are based on the leadership's provisions, optimizing public stigma regarding leprosy-oriented services that have not reached the expected target, a lack of visits which has an impact on the remuneration system being less than optimal, performance indicator values ​​that have not reached the target, lack of Community satisfaction is still relatively high in the community satisfaction index survey. The aim of this research is to analyze the influence of leadership style and remuneration systems on improving employee performance at RSUP Dr. Sitanala Tangerang with work culture as an intervening variable. Research method the research design used was a survey with an explanatory causality approach. The population used is all employees who have the status of Civil Servants (PNS) at RSUP Dr. Sitanala, numbering 340 people. The sample in this study amounted to 183 people, the sampling technique used was accidental sampling. There is a direct and significant influence between leadership style and remuneration on work culture, there is an indirect influence of leadership style on employee performance, there is a direct influence of remuneration on employee performance, work culture directly has a significant influence on improving performance and the remuneration system has a direct influence towards improving performance without going through work culture. For hospitals, hospital leaders should always monitor each work unit both from an objective and subjective performance perspective as well as from the individual employee perspective so that they can find out directly what the obstacles, complaints and needs of individual employees are in carrying out teamwork in each work unit at once. can control the continuity of performance of each individual employee as a work culture within the team in the unit so that it is hoped that organizational goals will be achieved optimally. For other researchers: It is hoped that further research can further analyze other aspects and influences that can achieve organizational goals with a wider range of respondents. There are still many other aspects and influences that could possibly be used as research targets for development at the hospital in question.

Putri Apriliani; Sonny Fransisco Siboro; Nabila Putri Untawijaya; Radiatul Adawiyah

Jurnal Relasi Publik 2024 International Forum of Researchers and Lecturers

This study set out to ascertain whether the provincial governments of West Java and DKI Jakarta will adopt a performance-oriented budgeting approach. A case study using a qualitative methodology is the research technique employed. This study makes use of secondary data that is comparative-analyzed from a variety of literary sources, including government publications, news articles, and journals. The results of this exploratory inquiry demonstrate that a full paradigm shift in the issue between legislative and executive policies that result in system change is still lacking in consistency and completeness. This is because old procedures are being used, and their size and cost requirements are unclear. What is needed is an integrated monitoring system that, with the support of regional leaders and without any sectoral ego among field agents, other areas could adopt. Then, greater budget transparency must keep pushing government organizations to use faster, higher-quality electronic procurement of products and services, or e-procurement (e-proc).

Gilang Nur Rahman Sidik; Nurdiana Mulyantini

Jurnal Riset dan Inovasi Manajemen 2024 International Forum of Researchers and Lecturers

This research is motivated by the results of preliminary observations that there are still service programs that have not been realized according to the specified time. Most people feel that the services provided by the village head and his staff have not yet touched the real needs of the community. Lack of awareness from local village government officials in the service process. The method used is a qualitative descriptive research method. The population in this study was 8 people. The sampling technique used the total sample technique, thus the sample in this study was 8 people. The data collection technique used a questionnaire. The results of the study are as follows: The Leadership of the Head of Cikunir Village, Singaparna District, Tasikmalaya Regency in Activities So far, it has been in accordance with the main function of the leader by carrying out his leadership properly and correctly, meaning, based on the rules of the game that have been agreed upon and determined by the organization. such as the preparation of the vision and mission and goals of the organization, so that from planning to accountability is directed at the goals that have been set, becoming a motivator, decision maker, performance assessment, dynamic and catalyst for the organization, stabilizer and supervisor. The implementation of public services in Cikunir Village, Singaparna District, Tasikmalaya Regency, has been in accordance with the Decree of the Minister of Administrative and Bureaucratic Reform Number 63 of 2004 concerning Minimum Service Standards, such as in terms of transparency, accountability, conditional, participatory, equal rights, and balance of rights and obligations. The obstacles faced by the village head in improving public services in Cikunir Village, Singaparna District, Tasikmalaya Regency, are human resources, facilities and infrastructure, education and human resources skills. Efforts that have been made by the Village Head in Improving Public Services in Cikunir Village, Singaparna District, Tasikmalaya Regency, are improving the quality of human resources through education and training; adding/completing service facilities and infrastructure; and improving employee skills through on the job training.

Doni Indratno; Enas Enas; Oyon Saryono

Jurnal Riset dan Inovasi Manajemen 2024 International Forum of Researchers and Lecturers

The core value of  ASN BerAKHLAK and employer branding ASN were inaugurated by the President of the Republic of Indonesia on July 27, 2021. Core Value ASN BerAKHLAK stands for Service-Oriented, Accountable, Competent, Harmonious, Loyal, Adaptive, and Collaborative. The purpose of launching ASN Core Value is to standardize basic values for all civil servants in Indonesia so that it can become the foundation of a quality, dignified and professional ASN work culture. While ASN's employer branding "Proud to Serve the Nation" is a manifestation of the spirit in providing excellent service to the community. High dedication and professionalism are needed to foster a positive image and increase public satisfaction and trust in the existence of ASN itself. This study aims to describe, know, and describe as well as analyze and explain the stages, obstacles and solutions in the implementation of ASN's core value and employer branding in an effort to improve the performance of the state civil apparatus. The process of this implementation stage uses the theory of Lester and Stewart (Nastia, 2014: 201).  In this study, using informants as a source of information and data as well as documentation so that research results were obtained that the implementation of ASN's core value and employer branding in an effort to improve the performance of the state civil apparatus in DKPPP Banjar City had gone well. The results of the study and analysis show that the implementation of the core value and employer branding  of ASN in DKPPP Banjar City has gone well.

Muhamad Raihan Husaini; Nispi Aliyatunnisa; Nurul Aini; Resti Marliasari; Zenal Syaepul Rohman

Jurnal Riset Ilmu Hukum, Sosial dan Politik 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

The Election Supervisory Body (Bawaslu) has a crucial role in ensuring the sustainability of democracy and the validity of general election results. In the digital era, technology has an influential role in facilitating the process of socialization regarding election schedules and programs, and can increase people's knowledge, understanding and awareness of their rights and responsibilities in elections. In its use, it is hoped that it can simplify the work of election organizers and provide access to information, transparency and accountability to the public as part of professional and trustworthy public services. This supervisory function and task is very important to ensure that the election implementation process remains in accordance with the principles and principles of election administration. Supervision Model in the Digital Era in General Elections, in this case, public participation is mandatory at every stage of the election/general election. The problems and efforts in implementing general election supervision in the digital era are the role of the Election Supervisory Agency (Bawaslu) in supervising elections and this is also inseparable from criticism from election participants and the general public. This condition was motivated by dissatisfaction with Bawaslu's performance in supervising the elections.

Sefty Maharani Devi; Muhammad Roisul Basyar

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

The performance accountability evaluation (SAKIP) is crucial for assessing the success and shortcomings of government institutions in fulfilling their tasks and functions. This study evaluates the SAKIP implementation in the Regional Public Hospital (RSUD) Dr. Mohamad Soewandhie in Surabaya City. Through qualitative research methods, the study examines the planning, measurement, reporting, and internal performance accountability evaluation. The findings reveal that RSUD Dr. Mohamad Soewandhie demonstrates a high level of performance accountability, scoring an overall rating of 92.20 out of 100, categorized as "very satisfactory." Factors influencing its performance accountability include internal elements such as planning quality, performance measurement, and internal evaluation, as well as external factors like government regulations, external oversight, and societal expectations. The implications suggest areas for improvement and reinforcement of the hospital's performance accountability, contributing to better healthcare service delivery and transparency.

Reza Maharani Putri Tizaka; Achluddin Ibnu Rochim

Jurnal Relasi Publik 2024 International Forum of Researchers and Lecturers

. his investigate points to assess the execution of open administrations in Asemrowo Area with a center on accomplishing great administration. Through subjective clear strategies, information is collected through interviews, documentation and observation. Evaluation of employee performance is carried out to ensure service quality meets established standards and achieves good governance. The research results show that public services in Asemrowo District are running well, supported by fast responses and the implementation of an online-based service system. Supporting factors include clear regulations and employee discipline, while inhibiting factors include low human resource competency and limited number of employees. Suggestions for improving public services include increasing awareness of performance evaluation, developing HR competencies, and increasing the number of employees as needed.

Nurul Komaria; Anggraeny Puspaningtyas

Jurnal Relasi Publik 2024 International Forum of Researchers and Lecturers

Public service is a series of activities in the form of goods, services, and or administrative services carried out by public service providers. As the organizer and implementer of public services, the state is obliged to provide public services properly and optimally. Evaluation is needed as a form of improvement in improving the performance of public service providers so that public satisfaction occurs. The purpose of this study is to analyze the performance of public service delivery in the District. This research uses a qualitative type with a descriptive approach. The data used in this research is in the form of primary data obtained from interviews with the community and staff in Sawahan Subdistrict and direct observation in the field, while secondary data is collected from various sources. The results of this study found that in improving the performance of public service delivery in Sawahan Sub-district, a Community Satisfaction Survey and a Public Consultation Forum were carried out in increasing community satisfaction.    

Siti Khadijah Laoly; Wilia Usna; Nurhalimah Ritonga; Hendra Cipta

Bilangan : Jurnal Ilmiah Matematika, Kebumian dan Angkasa 2024 Asosiasi Riset Ilmu Matematika dan Sains Indonesia

Vehicle testing in this research was carried out in the Practical Work Lecture program at the North Sumatra State Islamic University, MedanOne type of service provided is motor vehicle testing. Motor vehicle testing is very important to carry out for the safety of the driving public. When testing motorized vehicles, not only one vehicle will be tested, but many vehicles will be tested every day. The testing carried out will of course take quite a long time. Therefore, this research will use a queuing theory system, where this queue will be formed and help in managing and optimizing performance in motor vehicle testing. In this research, we will lokk at the service time and waiting time required for motor vehicle testing. The method used in this research is data taken in 2022. The data was processed using Microsoft Ecxel with service time results of 15,8 and waiting time of 57,05.    

Adi Wicaksono; Aep Saefullah; Hendra Candra; Moh Tahang

Jurnal Ilmu Pendidikan 2024 Lembaga Pengembangan Kinerja Dosen

This study aims to analyze the use of Google Scholar, SINTA, and BIMA platforms in improving the quality and quantity of academic publications as indicators of lecturer performance evaluation at the Ganesha College of Economics (STIE). The research was conducted for three months from February to April 2023. The method used a qualitative approach with a case study involving 67 lecturers of S1 Management, S1 Accounting and S2 Management of STIE Ganesha. Data collection techniques through literature studies, interviews, and observations. Data analysis was carried out using descriptive and comparative analysis techniques. The results showed that 45 permanent lecturers of STIE Ganesha had used the academic platform, namely Google Scholar and SINTA. And 67 other people already have a BIMA account. The obstacles of lecturers include a) Lack of awareness of lecturers in research, b) Research intention and interest are still weak, c) Do not understand how to use academic platforms, d) Technical ability to make research articles is not the same. The solution to anticipate it by: a) Providing training, socialization or technical support for lecturers in the use of academic platforms, b) Providing intensive assistance to lecturers every time in Writing Academic Skills.  The role of the STIE Ganesha Research and Community Service Institute (LPPM) as an institution that handles lecturer research is very important in encouraging an increase in the publication of scientific papers by lecturers. The research limits the scope of the use of academic platforms for STIE Ganesha lecturers, it is hoped that wider research development can be carried out related to the publication of scientific papers by lecturers. This research contributes to knowledge insights for the general public in the use of academic platform tools. The research results are expected to provide input for educational institutions to improve the lecturer performance evaluation system and provide better support for improving the quality and quantity of lecturers' academic publications.

Jamal Qadar; Burhanuddin Burhanuddin; Yusran Yusuf

Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

This study aims to determine the application of good governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP), the research informants consist of staff and employees along with the public who want to take care of licensing letters at the Wajo Regency DPM-PTSP Office. This study uses a qualitative method with a descriptive approach.The results of this study show that the application of Good Governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP) has been running well, including accountability that has been effective and efficient in terms of achieving strategic objectives that contain vision, mission, goals and objectives, and activities that are equipped with performance indicators and targets to be achieved,  Transparency with the accountability of staff and employees in carrying out their respective duties which are quite professional, Participation shows that the community feels very satisfied with public services, and the Rule of Law is also very good because it is carried out fairly without discriminating against the social status of the community. The conclusion is that the application of the Good Governance Principle at the Wajo Regency DPM-PTSP office has been realized and implemented well.