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This Study examines the low quality of public service provided by Kedaung Village officials,Lack of public knowloedge regarding public service,procedures in kedaung Village,lack of response and attention from Kedaung Village officials to people who need service in Kedaung Village.the purpose of the research is to find out and analyze more broadly regarding the quliy of service at the Kedaung Vilage,south Tangerang City.The Method used in this study is a descriptive qualitative approach that aims to describe service at the Kedaung Village office.The results of this study use the service quality theory of Zeithaml Berry and Prasurahman,namely Tangible (Direct evidence),Realibility (realibility),Responsiveness (responsiveness),Assurance (guarantee),Empathy (empathy).This shows that the service at the kedaung sub-district office has not run perfectly.On the Realibility indicator,it has not run perfectly,such as the expertise of officers in using supporting facilities in the service process. On the responsiveness indicator,all officer who carry out service are classified as responsive to the community who want perform service or people who have complaints about the ongoing service process.    

Patient satisfaction is a factor that can be used as a reference in determining the success of a service program. Patient satisfaction will arise when it is supported by good quality service. There are five dimensional aspects known as service quality (SERVQUAL), reliability, responsiveness, assurance, empathy, and tangible. These five dimensions influence patient satisfaction. This research aims to provide an overview of the level of satisfaction of outpatient BPJS patients at Hermina Bitung Hospital, Tanggerang Regency in 2023. This research uses a descriptive method with a quantitative approach with the data that has been collected being processed using SPSS (statistical packagen for the social sciences) then the results analyzed by measuring the average percentage for each patient criterion and a sample size of 76 respondents, from this research it can be concluded that patient satisfaction through the reliability dimension is 56.58%, the responsiveness dimension is 55.26%, the assurance dimension was 53.95%, the empathy dimension was 56.58%, while the direct evidence (tangible) was 51.32%. Thus, the researchers concluded that the number of BPJS patients in outpatient registration services was 52.63%. This result still does not reach the minimum service standard set by the Indonesian Ministry of Health in 2008, which is ≥90%.

This article aims to review and attempt to inform about the concept of service quality management, value and customer loyalty. The research method used is qualitative and literature studies or library research. Based on the results of the discussion above, it can be concluded theoretically that to understand value service quality management and customer loyalty management requires several important things, namely a). For service quality management the values that need to be considered are: Tangible, Reliability, Responsiveness, Assurance and Empathy, b). For loyalty management that needs to be considered, namely: Becoming a regular customer, Buying between product lines, Referring to others and Commitment to the company.

The purpose of this research is to determine whether there is an influence of the ARIAS Learning Model on the PAK Learning Outcomes of Class IX Students at SMP N 3 Lintongnihuta. The method used in this research is a quantitative method with a Pre-Experiment Design research type, one group pre-test and post-test design. The population is all class IX of SMP Negeri 3 Lintong Nihuta for the 2023/2024 academic year, totaling 191 people and a sample of 32 people was determined using the purposive sampling technique. Data was collected with a test item of 20 questions. The results of data analysis show that there is an influence of the ARIAS Learning Model (Assurance, Relevance, Interest, Assessment, Satisfaction) on the PAK Learning Outcomes of class IX students of SMP N 3 Lintongnihuta Humbang Hasundutan Regency for the 2023/2024 Academic Year as proven by the t test where it is obtained that tcount > ttable ( α=0.05; dk=n-2=30) which is 11.720 > 2.042. Thus, H0 is rejected and Ha is accepted, namely that there is an influence of the ARIAS Learning Model (Assurance, Relevance, Interest, Assessment, Satisfaction) on the PAK Learning Outcomes of class IX students at SMP N 3 Lintongnihuta, Humbang Hasundutan Regency for the 2023/2024 academic year.

The objectives of this research are: 1) to determine the Principal's management planning in improving teacher performance at SMA Negeri 2 Tarutung; 2) to determine the organization of the Principal's management in improving teacher performance at SMA Negeri 2 Tarutung; 3) to determine the implementation of the Principal's management in improving teacher performance at SMA Negeri 2 Tarutung; 4) to determine the Principal's management supervision in improving teacher performance at SMA Negeri 2 Tarutung. The research method used in this research is a qualitative method using a natural qualitative approach. The subjects in this research were taken directly from parties who are directly related to the implementation of Principal Management in improving the function and performance of teachers. In seeking this information the researcher will interview: (1) Principal, (2) Deputy Principal, (3) Teacher and can develop according to the needs of researchers. The results obtained in this research are: 1) The planning process for improving teacher performance at SMA Negeri 2 Tarutung began with holding meetings covering all school activities, including curriculum, student affairs, infrastructure and public relations; 2) Organizing activities at SMA Negeri 2 Tarutung are carried out by considering the 5W and 1H principles, with the aim that the activities to be carried out can be right on target and efficient; 3) To improve teacher performance at SMA Negeri 2 Tarutung, various steps were taken, including involving teachers in workshops, IT in-depth training, developing report-based assessments, developing an Internal Quality Assurance System (SPMI), training in developing learning implementation plans (RPP), technical guidance (bimtek) for learning, preparation of literacy questions, preparation of DUPAK, as well as personal coaching for teaching staff; 4) Improving teacher performance at SMA Negeri 2 Tarutung is carried out through two supervision systems, namely internal supervisors and external supervisors.

Background: community needs an assurance of availability of healthcare services and health financing, both from the goverment, companies and their own abilities through the health insurance mechanism. Membership of National Health Insurance (NHS) in RT 37 is 65,4%. So it is necessary to increase knowledg about the importance owning JKN Card. Purpose: Increasing awarness to participate in NHS and receive benefits from this participation through outreach activities so that communities understand the importance of owning JKN Card. Methods: the subject/target of the activity are resident of RT 37 Kelurahan Sidomulyo. Data collection technique used interviews and observtion, the analyzed to find out the root cause of problem. The results of the analysis are used to the basis for intervention such as Communication, Information and Education. Results: The root cause of the problem of owning JKN Card due to doesn’t sick don’t need JKN Card, inability to pay the premius for low income groups, not availabel data JKN Card membership in RT 37 and never received socialization from varias stake holders. Conclusion: Low of knowledge people in RT 37 so resident unknown the importance benefits of JKN Card Ownership, therefore proactive socialization needed from all stakeholders to attract people to became JKN membership.

The objectives of this research are to determine the following: (1) Tangible influence on Kolaka RSBG customer satisfaction, (2) Reliability influence on Kolaka RSBG customer satisfaction, (3) Responsiveness influence on Kolaka RSBG customer satisfaction, (4) Assurance influence on Kolaka RSBG customer satisfaction, and (5) Empathy influence on Kolaka RSBG customer satisfaction. The sample in this research has 122 respondens, which used the sampling technique known as incidental sampling. Instrumen in this research used validity tests and reliability tests with SPSS 22.0. Research data analysis techniques used the Structural Equation Method Modeling (SEM-PLS) with SmartPLS 4.0. Based on the results of the research, it could be conculed that while Tangible variables had a positive and significant impact on customer satisfaction, as shown by their T-Statistic value of  3.667 and P-Values of 0.000, the Reliability variable’s impact on customer satisfaction has both positive and significant.This is shown by their T-Statistic value of 0,079 and P-Value of 0,469. With a T-Statistic value of 2.695 and P-Value of 0.004, the variable Responsiveness had a positive and significant impact on customer satisfaction, whereas the variable assurance had a negative and negligible impact. The Empathy variable had a positive and substantial impact on Customer Satisfaction , as shown by a T-Statistic value of 1.647 and P-Values of 0.050. Customer are indicated by a T-Statistic value of 0.867 and P-Values of 0,185.

RSU Haji Medan is one of the hospitals in North Sumatra Province that is still experiencing problems with service quality. Health services for patients at RSU Haji Medan are still facing problems with limited consultation time with doctors, unsatisfactory drug services, inappropriate doctor visit schedules, uncomfortable wards, and nurses who are not friendly to patients. This research is a survey with a quantitative descriptive approach that aims to explain the effect of service quality on inpatient satisfaction at RSU Haji Medan. The population in this study were JKN inpatients at RSU Haji Medan, with a sample size of 50 people. Data were obtained through interviews using a questionnaire and analyzed using univariate and bivariate analysis. The results showed that the quality of service as measured through the aspects of physical evidence, responsiveness, reliability, assurance, and empathy affects the satisfaction of inpatients at RSU Haji Medan. It is suggested to RSU Haji Medan to improve the quality of service to patients by paying attention to the dimensions of service quality so as to increase patient satisfaction, The reliability dimension needs special attention because it is the most dominant aspect that influences patient satisfaction.

In this era of globalization, business organizations must continue to improve the level of professional services in their respective fields. The use of PLN Mobile in the customer service department at PLN ULP Medan Baru has the potential to provide significant benefits in improving service quality and customer satisfaction. This application is expected to bring positive changes by providing easy access to information for customers regarding billing, blackouts, and other important information. The purpose of this research is to analyze the customer service and benefits of PLN Mobile at PLN ULP Medan Baru. This study uses a qualitative approach to explore an in-depth understanding of the benefits of using PLN Mobile in the customer service department at PLN ULP Medan Baru. A qualitative approach allows researchers to understand customer perspectives, views, and experiences in depth and contextually. Based on the results of the research and discussion conducted by the researchers, it can be obtained that the customer service and benefits of PLN Mobile at PLN ULP Medan Baru are quite good and very useful for customers at PLN ULP Medan Baru, Medan City to meet their electricity needs, complaints and complaints, however, socialization that has not been evenly distributed has resulted in there being PLN ULP Medan Baru customers who have not used the PLN Mobile application. The five dimensions of customer service used by researchers according to Tjiptono (2014: 18), namely the Tangibility, Reliability, Responsiveness, Assurance, and Empathy dimensions at PLN ULP Medan Baru are quite good.  

The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. On the other hand, community satisfaction is a measure of the success of public services provided by public service providers. This research is a descriptive study using a qualitative approach to determine the quality of public services in the field of population administration in Telanaipura District, Jambi City. The data analysis technique used is an interactive model. The results showed that the quality of public services in the field of population administration in Telanaipura District, Jambi City, was seen from the aspects of physical facilities, reliability, responsiveness, assurance, empathy, that is, the Public Services section in Telanaipura District, Jambi City had not fulfilled adequate service facilities to provide services to the community. The community is satisfied with the services provided by Telanaipura District, Jambi City in the reliability aspect regarding reliability in handling any community complaints. Employees in terms of helping people who need services, especially people who are confused about services, have been seen between officers and visitors who communicate with each other. Security in Telanaipura District, Jambi City, has shown efforts to improve the quality of its services in relation to providing a sense of security for the community. The empathy given by the Telanaipura District, Jambi City, is to give a pleasant impression.

Warunk AIUEO is a place to eat that provides menus are usually served by food stalls. This restaurant usually crowded with young people, provides main menus such as noodles, bread, and various kinds of rice. Warunk AIUEO established since 2014, is able to increase fast food noodles but still at affordable prices. Therefore, this study aims to see what factors motivate consumers to visit this place based on the profile characteristics of consumers. This study used questionnaire as a tool for data collection, respondents are limited who live in Bandung. The number of respondents in this study amounted to 40 respondents. The variables in the questionnaire are 14 manifest variables which are processed using factor analysis to reduce the number of variables to 3 factors which represent the 14 initial variables. These three factors are reliability, assurance, and serviceability. The results of the factor analysis are then used to input cluster analysis data, which aims to group respondents based on their characteristics when deciding to visit Warunk AIUEO. Cluster analysis shows that 3 clusters are formed which are labeled modern, functional, and simple.

The problem arises is STIKOM Surabaya had a will to evaluate the service quality in the AASA based on student’s perception which would be an input to improve the service quality in AASA.Based on the above problem, then this study was held in order to know the influence of service quality in AASA to student’s satisfaction. The method used in this study was multiple linear regression analysis which measures the influence of service quality in AASA section to the satisfaction of the students of Institute of Business and Informatics STIKOM Surabaya and which factors of the dimensions of service quality that need to be improved.According to Parasuraman (1995), Service quality dimensions include 5 dimensions. They are Tangible, Reliability, Responsiveness, Assurance, and Empathy. Tangible is the display or appearance of physical facilities such as; facilities, equipment and personnel appearance. Reliable is the ability to provide service promised. Responsiveness is a willingness to help customers and provide fast and precise service. According to Westbrook in Tjiptono (2014), satisfaction is an assessment of the evaluative global on the use of product or certain service which has been purchased. According to Sulistiowati (2011), The relationship between Service Quality and Customer satisfaction is every service quality improvement will improve student’s satisfaction at LP3I Manyar Surabaya.

KM 22 of 2005 describes the application of SNI 03-7094-2005 regarding signs at airport terminals as a mandatory standard which explains that every area within the passenger terminal must be equipped with clear and easy-to-understand warning signs. Obstacles found by researchers when carrying out initial observations were finding deficiencies in installing warning signs at Terminal 1 of Juanda International Airport, Surabaya. The purpose of this study is to find out how to optimize the warning sign facility in improving passenger service at the Juanda International Airport Surabaya terminal, to find out the obstacles faced and the solutions in optimizing the warning sign facility at Juanda International Airport.             This study uses a qualitative method. This research was conducted at Juanda International Airport in Surabaya which was held in June 2023. The data collection techniques used were observation, interviews, and documentation. The validity test of the data used is source triangulation and technique triangulation. Data analysis used is data reduction, data presentation, and conclusions.             The results of research based on service indicators show that: (1) physical evidence (tangibles) includes an imbalance in the placement of signboards; (2) reliability includes the use of available tools and the application of clear service standards; (3) responsiveness, including responsiveness to complaints and input from passengers; (4) guarantee (assurance) includes routine maintenance, as well as providing accurate information; (5) empathy (empathy) includes providing individual and responsive services. The obstacles encountered are that the warning sign is only visible from the west side of the terminal area, but not visible from the east side, the placement of the no smoking sign is not optimal, the no smoking sign is damaged, there are instructions for using a hydrant box that is less strategic .

This type of research is field research (Field Research) using a qualitative descriptive method to obtain the data studied. The data collection technique used is through interviews and documentation. The research data sources are primary data sources and secondary data sources. Data validity assurance techniques used is Triangulation. The data analysis technique used is data analysis technique, namely data reduction, data display, and data verification. Based on student learning outcomes, it has not been achieved well. Judging from the data or student scores, it ranges from 75-79 with sufficient predicate, only a few students achieve 80-90, and from the data obtained by the school, 19 out of 33 students achieve sufficient predicate scores. with the average has not been reached to the maximum. Even then, the value of the learning outcomes has been assisted by carrying out remedial or repeat exams when student scores are problematic and assisted with plus values from the student's personality, therefore the authors conclude that PAI learning has not achieved maximum learning goals, so it needs stages or performance. maximum to improve learning outcomes so that learning is achieved properly. Then in terms of effective learning, some students have problems with interest or interest in PAI learning, therefore it has an impact on learning outcomes that are not achieved properly, and also has an impact on a child's attitude or behavior that is not good, such as behavior in daily life, such as every worship Zuhur students must be guided to carry out the worship not their own desires, then from a psychomotor point of view the children are still not well achieved that in the learning process there are some students with problem-solving skills such as not being active in discussions, not being fluent in reading Alqur'an skills and writing verses The Koran is blackboard.

This study aims to determine the effect of ujrah and tabarru' funds on investment income in Islamic life insurance companies in Indonesia for the 2016-2021 period, the effect of Ujrah on investment income in Islamic life insurance companies in Indonesia for the 2016-2021 period, the effect of Tabarru' funds on investment income in Islamic life insurance companies in Indonesia for the 2016-2021 period, do Ujrah and Tabarru' Funds affect investment income in Islamic life insurance companies in Indonesia for the 2016-2021 period, and how much influence do Ujrah and Tabarru' Funds have on investment income in life insurance companies sharia in Indonesia for the 2016-2021 period. The method used in this study is quantitative, by taking financial data samples from 6 companies in the 2016-2021 period, namely PT Asuransi Jiwa Manulife Indonesia, PT Prudential Life Assurance, PT Asuransi Takaful Keluarga, PT Asuransi Jiwa Sinarmas MSIG, PT Asuransi Jiwa Central Asia Raya. , PT. BNI Life Insurance Syariah. Based on the results of the calculation of the simultaneous regression coefficient test (Test f) it can be concluded that the variable Ujrah (X1) and Tabarru' Funds (X2) have an effect on investment income (Y), namely Fcount 159.129 > Ftable 3.28, with a significance value of 0.000 <0 ,05. And test the coefficient of determination (R2) of 0.900. This shows that the Ujrah and Tabarru Fund variables have an effect on investment income, namely 90.0%, while the remaining 10.0% is influenced by other variables that are not included and not examined in this study.    

In Islam, the halalness of the food consumed is a very basic principle, therefore the state is obliged to provide protection and guarantees regarding the halalness of the products consumed and used by the community. The government seeks to stabilize and regulate the flow of products circulating in Indonesia so that Law Number 33 of 2014 concerning Halal Product Guarantee is established. Before PP 31 of 2019 was issued, the halal certification process was still carried out by MUI. However, after PP 31 of 2019 was issued, the authority to issue halal certification rests entirely with BPJPH as the leading Halal Product Assurance sector. The move has drawn a lot of criticism because BPJPH is considered to be still not ready to implement the program, as is the case with infrastructure and information systems. The transfer of authority should have been as mandated by the Law on Halal Product Guarantee, but until the time specified BPJPH is not yet fully ready to become a regulator of halal product assurance in Indonesia. The results of this study can be concluded that BPJPH is ready to be a pioneer in determining halal product guarantees which were previously the authority of MUI. Mandatory halal certification is categorized as maslahah because it relates to the basic needs of mankind in the world and the hereafter and does not contain any harm.

Service quality can be measured by comparing the perceptions between expected services and services received and felt by patients. Patient satisfaction is the level of patient feelings after comparing with his expectations. A patient if he is satisfied with the value provided by a product or service then it is very likely to become a customer for a long time. The purpose of this study was to analyze the relationship between service quality in the registration section and patient satisfaction for pregnant women at the highlands sub-district, Binjai sub-district health center, Kota Binjai in 2023. The type of research used in this study was analytic with a cross-sectional approach. Cross sectional is a research approach that emphasizes the time of measurement/observation of independent variable data and depends only once at a time. The chi-square test results obtained a p value of 0.0050.005. This means that there is a significant relationship between the quality of the registration section and the satisfaction of pregnant women. Reliability where the p value = 0.000. Responsiveness with p value = 0.000. Assurance with a p value = 0.000. Empaty with p value = 0.002.

  The study is based on the problems that occurred in passport management at the immigration office of class ii before the release of the apapo and m-passport applications, and the supervision and services that passport care applicants face such as less effective assurance of service, inefficient institutional performance efficiency, queue issues at the slow service bureau, People had to wait a long time to manage passports, but sometimes it was also unclear that their services, once applied online, still lacked the requirement of service to manage passports and were unable to schedule the days and times. Immigration office class II TPI Tanjung Balai Karimun applies to information technologies based on applications systems and some service innovations such as friendly ham, eazy passport, sicross and sijamat are a step to make it easier in the process of better passport management management. The study aims to know the effect after information technology has been applied to passport management services and to use a qualitative approach or type of descriptive with the paradigm used is constructivism, which suggests that knowledge is not only the construct of subject thought studied and related to this study of the subjective and subjective realities rather than the product of experience alone, But it is a construct by thinking with the application of applications for information technology service. The theory used by the sangkala (2013) analysed is five major indicators or strategies of innovation in the government sector: integrated services, decentralized services and monitoring services, joint operation, citizen outreach, and the introduction of communication and information technology. Instruments of data gathering that are interviews, observations, and documentation and data triangulation. Research shows that the application of information technology to passport management services is so far beyond optimal that the system may have a problem determining schedules because of unstable tissues, it is seen that the service is integrated and based on the soup and brings the ease felt by society.

The motivation behind this paper is to decide the game plan of business relations that outcome in the detainment of a laborer's confirmation by the organization as far as Law Number 13 of 2003 concerning Manpower. Utilization of a confirmation as an assurance of work in the work arrangement between the organization and the provisional laborers. This study utilizes a standardizing legitimate technique and this examination will utilize three ways to deal with break down the issue, to be specific the legal methodology, the applied methodology, and the recorded methodology. This kind of exploration is standardizing juridical examination. This examination is an exploration on lawful synchronization. In this review, the creators utilized library research. Wellsprings of information utilizing essential information, optional information, and tertiary information. The creator gathers information utilizing different libraries, print broad communications, and web media.

Along with these developments, there has been intense competition in the hotel industry, which requires hotel management not only to rely on physical facilities but must be able to maximize their intangible assets. Management's ability to manage assets together is what differentiates a hotel from being superior to other hotels both in terms of innovation and performance because each hotel has different characteristics, resources and market share. Careful management will always make differentiation so that it can always meet a competitive advantage that is difficult for competitors to imitate.