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FATMAWATI, AMANDA; Yusuf, Yusuf; Hapsari, Atik Mani

Jurnal Global Citizen : Jurnal Ilmiah Kajian Pendidikan Kewarganegaraan 2023 Prodi PPKn Universitas Slamet Riyadi

One tries to work anywhere with no hindrances and can compete with their rivals in the competitive environment of today's globalized world. The emergence of disputes is one of the things that often occurs in circumstances like this. Disputes are ingrained in human life. Disputes in everyday life can arise between business partners, family, friends, husband and wife, and so on. A forum whose task is to resolve disputes can be used as a means of dispute resolution. Courts are the official place to settle disputes, while private institutions offer arbitration. Alternative Dispute Settlement (ADR), or Alternative Dispute Settlement (APS) in Indonesian, is the term used to describe out-of-court dispute resolution.

Najicha, Fatma Ulfatun; Raichanah, Nasywa

Jurnal Global Citizen : Jurnal Ilmiah Kajian Pendidikan Kewarganegaraan 2023 Prodi PPKn Universitas Slamet Riyadi

Pancasila merupakan dasar negara dan ideologi Indonesia. Proses perumusan Pancasila melibatkan berbagai perdebatan, dan akhirnya, Pancasila diadopsi sebagai dasar negara. Oleh karena itu, sebagai warga negara Indonesia, kita memiliki kewajiban untuk menghormati kontribusi besar para pahlawan yang telah membentuk falsafah ini, yang berperan dalam menyatukan Indonesia yang beragam dengan berbagai suku, agama, ras, dan adat istiadat. Pancasila terbukti memiliki kebenaran sehingga mampu mempersatukan masyarakat bangsa indonesia (Sari & Najicha, 2022). Maka dari itu, Pancasila seharusnya dianggap sebagai panduan dan falsafah hidup bagi masyarakat Indonesia. Di tengah era globalisasi ini, sebaiknya masyarakat Indonesia mengadopsi Pancasila sebagai "cara hidup" atau pandangan hidup mereka, karena Pancasila memiliki kemampuan untuk berintegrasi dengan nilai-nilai yang terdapat dalam era globalisasi saat ini (Pratama & Najicha, 2022). Indonesia adalah negara kepulauan yang memiliki keragaman budaya, dan ini memberikan tantangan dalam penyelenggaraan negara. Kemajuan ilmu pengetahuan dan teknologi juga telah memengaruhi peradaban global. Setiap perkembangan ini membawa dampak positif dan negatif. Salah satu dampak negatifnya adalah degradasi moral di kalangan bangsa Indonesia, yang sebagian disebabkan oleh perkembangan ilmu pengetahuan dan teknologi. Salah satu pengaruh negatif yang sangat mencolok adalah penyebaran berita palsu (hoax). Kata kunci: Hoax, Pancasila.

Pringadhi, Adhirajasa Putra; Pringadhi, Adhirajasa Putra; Najicha, Fatma Ulfatun

Jurnal Global Citizen : Jurnal Ilmiah Kajian Pendidikan Kewarganegaraan 2023 Prodi PPKn Universitas Slamet Riyadi

  Indonesia is a country rich in cultural norms. The diversity of ethnicities and beliefs creates the richness of Indonesian culture. Not only that, the wealth of Indonesia is proven by the vastness of Indonesia's territory. The territory of Indonesia is spread from Sabang to Merauke, consisting of five major islands and 17,000 other islands. Each island has its own cultural characteristics. This diversity can certainly have a good or bad impact depending on how we respond to this wealth. Often this diversity causes friction between one community and another. Therefore, the dynamics of the archipelago's insight are needed in dealing with these differences. As a nation that consists of various cultures, of course the era of globalization can be a threat to Indonesia. This writing aims to find out the function of the dynamics of the archipelago's insight in facing the era of globalization. This research was conducted with a qualitative research method and used a literature study to analyze the data. I chose this literature study as a research method to get research references from previous research articles that relate to the topic of my writing this time. Keywords: Dynamics of Wawasan Nusantara, Era of Globalization, Cultural Diversity.

Surani, Sofia Dewi Nugraheni; Najicha, Fatma Ulfatun

Jurnal Global Citizen : Jurnal Ilmiah Kajian Pendidikan Kewarganegaraan 2023 Prodi PPKn Universitas Slamet Riyadi

  The moral crisis that is currently hitting the millennium era has raised deep concerns about the moral values ​​of today's society.  The ethical crisis in the millennial era is becoming an increasingly deep and complex problem.  Various factors, such as the influence of globalization, technological progress, and social change, have shaped the context of individual behavior and weakened basic moral values.  In this context, this review examines the importance of citizenship education as the main solution for forming individual character and social ethics in the millennium era.  This study discusses the concept of citizenship education, the role of educational institutions and the challenges faced in realizing civic values ​​in education.  The research results highlight the importance of citizenship education in overcoming the current moral crisis and emphasize the need for cooperation between government, educational institutions and society to achieve this goal.  Key: Citizenship Education, Morals, Millennial Generation

Suparjo; Yoga Adhi Dana; Charisha Mahda Kumala; Endang Sri Sunarsih

Perigel: Jurnal Penyuluhan Masyarakat Indonesia 2023 Universitas 17 Agustus 1945 Semarang

Tujuan  Artikel ini  untuk   menumbuhkan sikap nasionalisme warga negara khususnya generasi  muda sebagai upaya berperan serta dalam Pembangunan watak  bangsa yang bermartabat. Semangat nasionalisme pada generasi muda di era modern ini tak dapat dipungkiri sedikit demi sedikit mulai terkikis.. Globalisasi yang menganut pada nilai kebebasan dan keterbukaan, membuat banyak anak muda yang suka betindak sesuka hati,dan bersifat apati., Salah satu contoh  tindakan menyimpang,  seperti adanya geng motor  dengan tindak kekerasan yang jelas mengganggu ketentraman lingkungan masyarakat. Di sisi lain, bangsa kita membutuhkan generasi muda yang kuat,tangguh  dan bermartabat sebagai generasi penerus  kelangsungan negara. Persoalan ini perlu disikapi dan  dicari solusi yang tepat. Salah satu solusi dan segera harus dilakukan adalah menanamkan kembali nilai-nilai nasionalisme dan patriotism. Hal ini dapat dimulai dengan tidak mengajarkan hal-hal yang menyimpang terhadap nilai-nilai Pancasila, menanamkan rasa cinta tanah air sejak dini, menggunakan dan mencintai produk dalam negeri dan  memperkenalkan berbagai keragaman budaya Indonesia.

Gunawan Aji; Abdillah Dwi Prasetyo; Kausar Faida Rakhman; Grecia Adis Vanessa

Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah (JUPIEKES) 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

Halal SMEs in Pekalongan need to adopt a more progressive approach to remain relevant and competitive. Innovation is not just a concept but also an urgent necessity to enhance products, production processes, and marketing strategies. Halal SMEs in Pekalongan should view innovation as the key to improving their competitiveness globally. Empowering Halal SMEs through the Pekalongan Halal Special Economic Zone (KEK) should be the main focus in the strategic plan and regional economic development. This research utilizes qualitative descriptive research with an exploratory approach. It is also a type of literature study. The results of this literature review illustrate the importance of empowering Halal SMEs to achieve global competitiveness through innovation and collaboration. In the context of empowerment, crucial aspects include capital, education, training, and financial support, needed to enable SMEs to develop their production capacity and innovation. Furthermore, the Pekalongan Halal KEK plays a significant role as a facilitator of the growth of the halal economic sector. The KEK provides incentives, infrastructure, and strict regulations that encourage transparency and access to the global market for halal products.

Ratu Habibah; Sri Astuti; Hilman Haetami; Abu Bakar; Fitri Raya

Jurnal Riset dan Publikasi Ilmu Ekonomi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Investing in economic development is an important aspect because investment is one of the driving forces in the process of strengthening a country's economy. Several countries have made efforts to increase investment within the framework of their economic policies, as one way to encourage the process of strengthening the economy (Jati, 2012). Over the last decade, investment has not only become an important need for a country to advance its economic development but is also the most important means of developing industry. The research method used in this journal is qualitative. This research uses a qualitative approach to understand the factors influencing traditional markets and their impact on society and the economy. In this research, the author uses descriptive analysis to explain the conditions of traditional markets and the impact of changes in consumer preferences and the shift in people's shopping places to modern shopping centers. Indonesia has decided to become a member of both regional and world trade, such as: GATT (General Agreement on Tariffs and Trade), AFTA (Asean Free Trade Area), APEC (Asia-Pacific Economic Cooperation) and WTO (Word Trade Organization). Indonesia has become a member of regional and world trade, so at the same time, Indonesia has become part of the global community and trade liberalization. Basically, liberalization creates an era of global trade that is free of borders, protection and barriers. This also increases trade competition between economic actors. The challenges of traditional markets in facing the impact of globalization and trade liberalization are characterized by the flow of investment into Indonesia from one most profitable region to another in all investment sectors. This phenomenon makes capital investment or investment a demand to meet the needs of a country, company and society, for example by investing in the modern retail industry (modern markets), such as: supermarkets, hypermarkets, minimarkets.

Bonaventura Hendrawan Maranata; Anoki Herdian Dito; Dian Prasetyo Widyaningtyas; Tan, Marcella Wijaya

Nusantara: Jurnal Pengabdian kepada Masyarakat 2023 Pusat Riset dan Inovasi Nasional

Sustainable national development requires support from quality, creative, and independent human resources (HR). In facing the challenges of global competition and rapid technological change, strengthening HR competencies since school age is very important. This Community Service (PKM) activity aims to improve understanding and build entrepreneurial character among high school students through basic creative entrepreneurship training. This PKM is carried out by lecturers from the Faculty of Economics, Business and Humanities (FEBHum) of Karangturi National University (UNKARTUR), especially from the Management Study Program, as a form of implementing the Tri Dharma of Higher Education. The activity took place offline at SMA Sedes Sapientiae Semarang on Monday, May 8, 2023, at 09.00–12.00 WIB and was attended by students as participants. This activity presented three speakers who presented material on strengthening HR competencies, the basics of creative entrepreneurship, and financial literacy. The methods used include interactive lectures, group discussions, and question and answer sessions, supported by Microsoft PowerPoint-based presentation media. The results of the activity show an increase in students' understanding of the concept of entrepreneurship, as well as growing interest and motivation to become independent and innovative young entrepreneurs. This activity provides benefits not only for students, but also for schools and universities, in strengthening collaboration in forming superior human resources since secondary education level.

Marudut Bernadtua Simanjuntak

Jurnal Riset Ilmu Pendidikan, Bahasa dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

This study delves into the intricacies of the Maritime Education and Training (MET) program at the Maritime Institute Jakarta (STIP Jakarta), focusing on Semester 3 cadets. Adopting a qualitative and descriptive research approach, the research aims to elucidate the perspectives of 240 cadets through the lens of academic self-checked intelligence, professional competences, motivations, and their interconnections. The findings reveal diverse self-checked intelligence profiles across Nautical, Technical, and Port and Shipping Management majors, necessitating a nuanced curriculum tailored to their distinct strengths. English communication emerges as a pivotal professional competence, urging a strategic enhancement of language instruction to equip cadets for effective communication in the global maritime community. Motivations driving cadet dedication encompass familial legacies, a love for the sea, and the pursuit of international exposure. Recognising and nurturing these intrinsic motivators emerges as a crucial element for sustaining cadet engagement. The positive correlation between self-checked intelligence and professional competences underscores the importance of tailored support mechanisms, prompting recommendations for mentorship programs and supplementary resources. Implications for STIP Jakarta include the need for continuous quality improvement through periodic curriculum reviews, fostering a holistic approach that combines technical proficiency with soft skills. The research contributes to the discourse on maritime education, offering a roadmap for institutions to navigate industry dynamics and diverse cadet needs. The findings, discussions, and recommendations collectively enrich the understanding of Semester 3 cadet perspectives, offering actionable insights for educators, administrators, and policymakers to refine and elevate maritime education at STIP Jakarta.

Marudut Bernadtua Simanjuntak

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

This qualitative study investigates the perspectives of 240 Semester 3 cadets at the Maritime Institute Jakarta (STIP Jakarta) regarding An Operational Approach to Maritime Cyber Resilience. Over three semesters, the research scrutinizes cadets' academic self-checked intelligence, perceived professional competences, motivations, and the interplay between language development and preparedness for global roles. The demographic diversity of the cadet sample, representing majors in Nautical, Technical, and Port and Shipping Management, ensures a comprehensive exploration of maritime education. The findings reveal a positive evolution in cadets' understanding of maritime cyber resilience, with a notable increase in academic self-checked intelligence. The curriculum's effectiveness in cultivating a nuanced comprehension of cyber threats is underscored by the enhanced professional competences perceived by cadets, indicating preparedness for the practical challenges in the maritime industry. Motivations and engagement exhibit a positive trajectory, from initial challenges to sustained interest, indicating the subject's growing relevance over time. The interconnected development of English language proficiency and subject mastery emphasizes the need for targeted language support within maritime education. The positive correlation between improved language fluency and a deeper understanding of maritime cyber resilience suggests the symbiotic relationship between linguistic and technical competence. The study's implications extend beyond STIP Jakarta, offering insights for refining maritime education globally. Recommendations encompass dynamic pedagogical approaches, continual curriculum evaluation, industry collaboration, and language enhancement initiatives. By embracing these recommendations, maritime education programmes can foster a resilient cadre of professionals adept at navigating the complexities of the modern maritime industry.

Marudut Bernadtua Simanjuntak

Jurnal Sadewa : Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

This qualitative study investigates the perspectives of 240 Semester 3 cadets at the Maritime Institute Jakarta (STIP Jakarta) regarding An Operational Approach to Maritime Cyber Resilience. Over three semesters, the research scrutinizes cadets' academic self-checked intelligence, perceived professional competences, motivations, and the interplay between language development and preparedness for global roles. The demographic diversity of the cadet sample, representing majors in Nautical, Technical, and Port and Shipping Management, ensures a comprehensive exploration of maritime education. The findings reveal a positive evolution in cadets' understanding of maritime cyber resilience, with a notable increase in academic self-checked intelligence. The curriculum's effectiveness in cultivating a nuanced comprehension of cyber threats is underscored by the enhanced professional competences perceived by cadets, indicating preparedness for the practical challenges in the maritime industry. Motivations and engagement exhibit a positive trajectory, from initial challenges to sustained interest, indicating the subject's growing relevance over time. The interconnected development of English language proficiency and subject mastery emphasizes the need for targeted language support within maritime education. The positive correlation between improved language fluency and a deeper understanding of maritime cyber resilience suggests the symbiotic relationship between linguistic and technical competence. The study's implications extend beyond STIP Jakarta, offering insights for refining maritime education globally. Recommendations encompass dynamic pedagogical approaches, continual curriculum evaluation, industry collaboration, and language enhancement initiatives. By embracing these recommendations, maritime education programmes can foster a resilient cadre of professionals adept at navigating the complexities of the modern maritime industry.

Dharmika Pranidhi; Dhanan Abimanto

Journal of New Trends in Sciences 2023 CV. Aksara Global Akademia

Drug-resistant tuberculosis (TB) is an escalating global health issue, particularly with the rise of multidrug-resistant (MDR-TB) and extensively drug-resistant TB (XDR-TB), which complicate treatment and control efforts. Resistance to both first-line and second-line drugs weakens the effectiveness of standard WHO-recommended therapies, while alternative drugs can cause severe side effects and reduce patient adherence. This study aims to explore the integration of bioinformatics and pharmacogenomics in supporting personalized TB treatment to improve therapeutic success and reduce the risk of further resistance. The research employed a laboratory-based experimental design with a bioinformatics approach, involving TB patients with clinical evidence of drug resistance. Clinical samples were analyzed through whole genome sequencing to identify gene mutations associated with resistance, followed by pharmacogenomic mapping to predict pharmacological responses based on patients’ genetic variations. The results revealed several specific gene mutations consistently linked to resistance and produced individualized therapeutic recommendations that were more targeted than standard protocols. Effectiveness evaluation demonstrated that genome-based personalized therapy yielded higher treatment success rates, faster recovery times, and lower rates of subsequent resistance. These findings highlight the significant potential of precision medicine in TB management, particularly for resistant cases that are difficult to treat with conventional approaches. In conclusion, the integration of bioinformatics and pharmacogenomics plays an essential role in strengthening TB treatment strategies through a personalized, adaptive, effective, and sustainable approach. Nevertheless, its implementation still faces challenges such as high costs, limited infrastructure, and the need for clear regulations regarding the use of patients’ genomic data.

Siswanto Siswanto; Maya Utami Dewi

Journal of New Trends in Sciences 2023 CV. Aksara Global Akademia

The advancement of Industry 4.0 demands production systems to operate more efficiently, adaptively, and securely in facing global challenges. One promising technology that addresses these needs is the Digital Twin (DT), a digital representation of physical systems that enables integration between the real and virtual environments. Through DT, production processes can be modeled, monitored, and tested in real time, allowing for evaluation and optimization before implementation in actual systems. This study aims to explore the effectiveness of DT in modeling automated industrial systems, particularly in relation to improving production efficiency, quality control, energy savings, and operational safety. The research employed an experimental approach based on simulation within a robotic production line consisting of machines, sensors, actuators, and conveyors. The research stages included identifying system components and workflows, developing a DT model that integrates physical and virtual layers with Internet of Things–based data connectivity, and conducting simulations representing diverse operational scenarios. The findings indicate that DT implementation enhances operational efficiency, reduces production errors, and optimizes energy utilization. Furthermore, DT proves effective in strengthening safety aspects by enabling early detection of potential disruptions and providing preventive recommendations before significant impacts occur. Compared to conventional simulations, DT offers a more realistic, adaptive, and relevant approach to the needs of modern industry. The implications of this study highlight DT’s strong potential to become a new standard in the development and control of automation-based production systems, driving the creation of smarter, more efficient, and sustainable industries.

Fajri Asshidiqy; Widia Argita; Rihadatul Aisy; Rafli Rizki; Fitri Raya

Jurnal Ekonomi dan Keuangan 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study aims to determine the important role of the International Monetary Fund (IMF) in global economic stabilisation and recovery efforts, especially in the midst of the international financial crisis. The IMF serves as a critical provider of financial assistance to crisis-affected countries through an emergency lending mechanism, the IMF provides the financial support needed to address urgent economic pressures. In addition, the IMF acts as an economic policy advisor by providing guidance to its member countries. By designing appropriate structural reform programmes and economic policies, the IMF helps countries to recover from the crisis and build a stronger economic base. The importance of international co-operation is also a focus of the IMF in promoting global economic stability. This article has a formulation of the problem of how the IMF's role in providing emergency financial assistance for the economic stabilisation of countries affected by the international financial crisis. The analytical method used by the author is a qualitative approach. The results of the research in this journal are The IMF was established to maintain financial stability and world trade by providing loans to countries facing balance of payments crises that could threaten a country's economy.

Muhammad Irgi Fahrezi; Jessica Nabila; Ichsan Fauzi Rahman

Jurnal Bima : Pusat Publikasi Ilmu Pendidikan Bahasa dan Sastra 2023 Asosiasi Riset Ilmu Pendidikan Indonesia

Era Society 5.0. which is characterized by the integration of high technology and artificial intelligence. Creating new challenges and opportunities in the world of education. Rapid social changes, global demands, and technological developments are factors that influence the transformation of character education and Indonesian language learning. Character education is the process of forming students’ values, attitudes and morals as well as the formation of quality character. Qualitative methods are used to describe and explain phenomena or events in detail and carefully. The use of smart applications, data analysis, and digital platforms enriches students’ learning experiences, fosters creativity, and increases their understanding of Indonesian as an important medium of communication. In implementing character education and Indonesian language learning in the Society 5.0 era. Qualitative approaches are effective tools for understanding complex and dynamic contexts. Through content analysis, research can identify the weaknesses and strengths of the existing curriculum and provide recommendations for improvement. The results of this research can make a significant contribution to the design of more effective educational strategies and relevant to the needs of modern society.

Ersi Ersi; Ahmad Mulyadi; Dwi Noviani; Hilmin Hilmin

Concept: Journal of Social Humanities and Education 2023 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

The era of globalization will influence social, cultural, political developments and including Islamic education, both now and in the future. The era of globalization is marked by advances in Science and Technology (IPTEK) so that Islamic Religious Education must prepare students with 21st century skills. Globalization in the field of education has an impact on Islamic educational traditions, where the Islamic Religious Education curriculum generally studies religious knowledge, especially the study of yellow books (classics) regarding fiqh, monotheism, Sufism and nahwu nervous. The Islamic education curriculum essentially prioritizes values, human potential as the Khalifah of Allah SWT, unity, religion, self-development, at least individual self-development or the values ​​of life in society. To prepare students to face the era of globalization, curriculum development is needed, namely developing curriculum components. The aim of this research is to determine the era of globalization of education, the influence of globalization on Islamic educational traditions and curriculum development to face the era of globalization. The research method used is library research. From this research, it is clear that globalization has had a big influence on Islamic educational traditions, so all curriculum components must be developed to face the era of globalization which is related to 21st century life skills and the Society 5.0 era.

Esis Melisa; Lidya Melia Sari; Diratu Agnes Fitria; Tata Sutabri

Jurnal Penelitian Manajemen dan Inovasi Riset 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The Society 5.0 era reflects the world's transition towards a society that integrates digital technology with everyday life. In this context, traditional culinary delights, such as lemang, have the potential to evolve and maintain their relevance amidst changing times. Lemang, a traditional rice-based food prepared by steaming it in bamboo sticks, has become an inseparable part of the culinary heritage of people in several Southeast Asian countries. However, with technological developments and shifts in people's consumption patterns, there is a tendency to ignore traditional culinary delights such as lemang. Therefore, it is important to implement strategies that can promote lemang so that they remain in demand in the Society 5.0 era. Integration of digital technology in the production, distribution and promotion processes of lemang can be a solution. Using social media platforms to promote the uniqueness and deliciousness of lemang, as well as bridging traditional craftsmen with a wider market through e-commerce are some ways to introduce lemang to a new generation. Additionally, innovation in recipes and presentation, without losing its traditional essence, can also be an interesting approach. By combining traditional values and innovation in the Society 5.0 era, lemang will not only survive, but will also increasingly develop and be accepted in the hearts of global society. Culinary is an important aspect of human culture that continues to develop along with the times. The Society 5.0 era, which is marked by the integration of digital technology in everyday life, provides new opportunities and challenges in preserving and improving traditional culinary culture such as lemang. Lemang is a traditional food from Indonesia, Malaysia and several other Southeast Asian countries made from sticky rice cooked in bamboo. This study aims to explain how technology and innovation can be used to improve Lemang culinary culture in the context of the Society 5.0 Era.

Alisya Rahma Saebani; Irwan Triadi

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2023 International Forum of Researchers and Lecturers

In facing the complexity of globalization, Indonesia as a country rich in cultural diversity and traditions faces challenges in maintaining its national identity. Cultural diplomacy is identified as a crucial instrument in enhancing national resilience through mutual understanding, respect for diversity, and strengthening national identity. This article discusses the diplomatic role of the Ministry of Foreign Affairs in managing cultural differences and describes how cultural diplomacy is a vital element in national defense, in accordance with Law Number 3 of 2002 concerning national defense. The case study of cooperation between Indonesia and South Korea through the Hallyu phenomenon illustrates the impact of cultural diplomacy on the economy, politics and society. This research uses normative juridical research methods or also called library research. The data collection is done secondarily, involving primary, secondary, and tertiary legal materials, such as laws, books, journals, and related articles. The results show that in the midst of global cultural changes, cultural diplomacy is also faced with challenges, including multidimensional threats involving physical and non-physical aspects. Therefore, the integration of cultural diplomacy in national security policy is essential to maintain cultural diversity and national identity.

Khusnul Istiqomah; Ahsan Putra Hafiz; Abdul Hakim Saputra

Maslahah : Jurnal Manajemen dan Ekonomi Syariah 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

In the current era of globalization, the rapid growth and development of sharia banking in Indonesia has given rise to competition between sharia financial institutions which is getting tighter from year to year, therefore both state and private banks are launching various strategies to attract potential customers or existing customers. Are interested so that they remain loyal customers. Service quality and customer satisfaction are one of several factors that influence customer loyalty. Service quality is expected to provide encouragement to customers to maintain a strong relationship with the bank. Customer satisfaction shapes customer perceptions and can then position the product in their minds. The aim of this research is to determine the influence of customer service quality and customer satisfaction on customer loyalty at Bank Syariah Indonesia, IAIN Sulthan Thaha Saifuddin Caash Office, Jambi City. The Number ofsamples in this research was 100 people and used a non-probability sampling technique, namely incidental sampling. Multiple Regression Analysis is used as a data analysis technique. The research result show that service quality and customer satisfaction have a positive and significant effect on customer loyalty. Based on data analysis in this research, these variables are valis and reliable. When testing classical assumptions with a normal distribution, heteroscedasticity and multicollinearity do not occour.

Muhammad Syahrul Maulana; Alif Finno Fidzaky; Ayunda Febri Kinanti; Dimas Prayoga; Muhammad Yasin

Jurnal Riset dan Publikasi Ilmu Ekonomi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

In the development of the world, the manufacturing industry sector continues to develop every year, this results in increased competition in the business world, especially in the economic sector. Therefore, every country is required to be more advanced and developed so that the welfare of the population is evenly guaranteed. In the business world, if the business is growing, the competition between one company and another will increase tighter. To be able to compete with other companies, the company must be able to manage all assets owned and its obligations as much as possible so that the operational activities of the company can run well according to the original plan for the company to be established.