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This study aims to find out and analyze the Regulation of the Health Management System in Realizing Public Health at the dr. Hendrikus Fernandez Regional General Hospital, East Flores Regency. This research is a normative juridical research using secondary data consisting of primary legal materials and secondary legal materials collected through literature research in the form of books, laws, legal journals, research-related articles and several from internet sites and other reading sources. The collected legal materials are analyzed qualitatively juridically using a conceptual approach (Conceptual Approach) and a statutory approach (Statute Approach) based on laws that are relevant to theories, legal concepts and principles of problems. The results of this study show that: (1) From the aspect of health management regulation, the lack of support for health management which is the influence of performance is not good.  (2) From the aspect that is a factor that hinders the service, the poor arrangement makes the service not good so that there is a lack of satisfaction from the community. 

Quality of Public Service in Issuing Birth Certificates at the Population and Civil Registration Office of Gorontalo City. Undergraduate Thesis. Bachelor's Degree Program in Public Administration, Universitas Negeri Gorontalo. The Principal Supervisor: Dr. H. Rosman Ilato, M.Pd. The Co-supervisor. Dr. Irawaty Igirisa, M.Si. This study aims to evaluate and analyze public service quality in issuing birth certificates at the Population and Civil Registration Office of Gorontalo City. The study was conducted by assessing the service through the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. Furthermore, it was conducted using a qualitative research method, utilizing observation, interview, and documentation data collection techniques. The findings reveal that the overall quality of public service, specifically within the Population and Civil Registration Office of Gorontalo City, assessed across five dimensions, are as follows: Tangibles are found to be lacking in facilities and infrastructure, such as seating, parking space, additional computers, and other informational media beneficial to the public. Reliability is noted as a concern, as staff are unable to provide accurate timelines for document processing. Responsiveness is adequate, with staff demonstrating a responsive attitude toward serving the public. Assurance remains suboptimal due to issues with service timeliness, and empathy is adequately demonstrated, with staff maintaining courteous interactions. Based on this analysis, it can be concluded that the quality of public service in the issuence of birth certificate at the Population and Civil Registration Office of Gorontalo City is not yet optimal. The researcher suggests that future improvements in facilities and infrastructure, along with enhanced staff performance, will lead to more efficient and reliable document issuance, reducing the need for repeated follow-ups by the public.

The transformation of public sector accounting is critical for enhancing the quality of public services. This evolution is driven by the need for greater transparency, accountability, and efficiency within government operations. Traditional accounting practices, often characterized by a focus on compliance and financial reporting, are being replaced by more comprehensive frameworks that emphasize performance measurement and management. This shift is largely influenced by globalization, technological advancements, and the increasing expectations of citizens for improved public services. By adopting modern accounting practices, public sector organizations can better align their financial management strategies with service delivery goals, thus fostering a culture of continuous improvement. Key elements of this transformation include the integration of performance indicators into accounting systems, the use of budgeting as a tool for strategic planning, and the implementation of accrual accounting. These practices facilitate more nuanced understanding of the resources used in delivering services and the outcomes achieved. Moreover, the adoption of digital technologies in accounting processes enhances data accessibility and enables real-time reporting, which supports informed decision-making. Ultimately, the transformation of public sector accounting is not merely a technical change but a fundamental shift in how public organizations operate. By focusing on outcomes and accountability, this transformation encourages  more responsive and efficient public service, thereby improving the overall quality of services provided to citizens.

Iskandar Suhardi, Evaluation of Health Protocol Enforcement Performance by Members of the Merdeka Post during the Covid-19 Period by the Palembang City Fire and Disaster Management Service. This study aims to analyze the Performance Evaluation of Health Protocol Enforcement by Members of the Merdeka Post during the Covid-19 Period by the Palembang City Fire and Disaster Management Service. The study used qualitative methods with data collection techniques, namely observation, interviews and documentation. The results of the study show that in the application of the health protocol itself in a combined unit of several elements and agencies, it has several weaknesses, first from the community side who really underestimates the Corona virus, then from the officers themselves there is still minimal knowledge in providing education about the importance of complying with health protocol. The enforcement of health protocols did not go as expected, based on the health protocol policy itself, because there were several aspects, where in fact not all people believed in the existence of the corona virus, some even said that this corona was just a political conspiracy and the like, so that officers had difficulty in enforcement of health protocols. In 2020-2021 the health protocol policy is going quite well, people still have fear and vigilance about the spread of the corona virus, but in the course of time and being supported by people who have been vaccinated 1 and 2, it makes people feel safer, so that strict adherence to simple wearing a mask is no longer obeyed, not to mention other things such as washing hands and so on. The implementation of this health protocol policy has many obstacles and the weak side is public awareness and the pros and cons regarding the presence or absence of the corona virus, so that some people do not obey the applicable rules, and this makes it difficult for officers to carry out the policies that have been determined. So in this case the officer must have the right technique or method so that the implementation process can be easier.    

Khoirudin. Effectiveness of District Integrated Administration Services (PATEN) on Public Services at the Banyuasin III Sub-district Office of Banyuasin Regency. This study aims to describe the effectiveness of the District Integrated Administration Service (PATEN) on public services at the Banyuasin III District Head Office, Banyuasin Regency. This research was conducted for three months using a quantitative approach. Data was collected through questionnaires, observation, and documentation. Data analysis techniques are carried out by presenting data, reducing data, and drawing conclusions. The results showed that the organizational characteristics in Banyuasin III District in providing administrative services were quite good, where the organizational structure and management went well, each employee had individual skills and abilities that could be developed as well as good adaptability in dealing with situations. certain situations. Environmental characteristics, in administrative services in the District, can be said to be able to read the environmental situation and adjust to existing conditions, meaning that they continue to learn and work well in order to serve the needs of the community in today's modern era. Employees, besides that they must continue to learn and develop in the face of the increasing needs of the community in managing administration in the District, on the other hand they must also behave well and be trustworthy in carrying out their duties. Vertical and horizontal communication at the Banyuasin III District Office has been running well. Then for the reward itself, although it has not been fully implemented, it has been carried out gradually to improve employee performance. As for the attention to employees is quite good.

Abstract. Bureaucratic reform in Indonesia is an important agenda in improving government performance, especially in public services. Kerinci Regency, Jambi Province, faces various challenges in carrying out bureaucratic reforms, such as low capacity of civil servants, limited infrastructure, and resistance to change. Weber's bureaucratic theory, New Public Management (NPM), and the concepts of efficiency, effectiveness, and transparency are the theoretical framework for understanding the importance of bureaucratic reform. This study uses a qualitative descriptive approach with in-depth interview methods and direct observation. The results of the study show that Kerinci Regency has implemented bureaucratic reform policies, such as simplifying service procedures and using information technology. However, various obstacles such as the lack of ASN capacity and limited infrastructure hinder the implementation of reforms as a whole. The positive impacts identified are increased community satisfaction, transparency, and accountability of local governments. This research recommends increasing the capacity of civil servants, expanding the implementation of e-government, and strengthening service infrastructure to support more effective and sustainable bureaucratic reform. Thus, bureaucratic reform in Kerinci Regency can encourage public services that are more efficient, transparent, and responsive to the needs of the community.

This study aims to determine the application of good governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP), the research informants consist of staff and employees along with the public who want to take care of licensing letters at the Wajo Regency DPM-PTSP Office. This study uses a qualitative method with a descriptive approach.The results of this study show that the application of Good Governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP) has been running well, including accountability that has been effective and efficient in terms of achieving strategic objectives that contain vision, mission, goals and objectives, and activities that are equipped with performance indicators and targets to be achieved,  Transparency with the accountability of staff and employees in carrying out their respective duties which are quite professional, Participation shows that the community feels very satisfied with public services, and the Rule of Law is also very good because it is carried out fairly without discriminating against the social status of the community. The conclusion is that the application of the Good Governance Principle at the Wajo Regency DPM-PTSP office has been realized and implemented well.

The integration of digital transformation into government agencies' performance management has become essential in enhancing public service delivery, efficiency, and accountability. This study focuses on implementing the Electronic System for Government Agency Performance Accountability (E-SAKIP) in Indonesia as a case study of digital transformation. The research employs a qualitative approach with a case study design to explore the effectiveness, challenges, and impact of E-SAKIP on performance management. The findings indicate that E-SAKIP has significantly improved transparency and efficiency in government operations, reducing time and costs associated with performance reporting by up to 70%. However, challenges such as inadequate infrastructure, resistance to change, and insufficient training for government employees have hindered its full potential. The study underscores the need for ongoing support, including enhanced infrastructure, continuous training, and stronger leadership to ensure successful digital transformation. These insights offer valuable recommendations for further development of E-SAKIP and similar systems in other government contexts.

With the concept of a Leadership Capability model based on the development of Emotional Competency which aims to anticipate the combination of Human Resource Management Strategy and team performance. As a statistical test, this research raises four variables, namely: Human Resource Management Strategy, Emotional Competency Based Leadership Ability, Job Crafting Behavior and Teamwork Performance. Empirical testing through a survey of 120 respondents, namely the school principal's work team consisting of the principal, deputy principal and head of administration who are members of the State High School development team in Central Java, Indonesia. Revealed the role of Leadership Ability based on Emotional Competence. In this research, to mediate Strategic Human Resource Management with team work performance. There are two limitations, the first is that the survey was only conducted at State High Schools and SKM in the province of Central Java, Indonesia, the second limitation is that it focuses on the mediator of Leadership Ability Based on Emotional Competence. This does not consider the existence of other variables from human resource management theory. intelligence theory, social exchange, service dominant logic, agency and others. At a practical level, the perspective of the relationship between Emotional Competency Based Leadership Capabilities, Strategic Human Resource Management and Teamwork Performance provides guidance on how public organizations such as schools can strive for value alignment to encouraging Emotional Competency Based Leadership Capabilities which in turn will improve team work performance  

This study aims to determine and analyze: (1) Performance affects the quality of public services at the National and Political Unity Agency of Banjarmasin City, (2) Employee Work Professionalism affects the Quality of Public Services at the National and Political Unity Agency of Banjarmasin City, (3) Performance and Professionalism of Employee Work affects the Quality of Public Services Badan Kesatuan Bangsa dan Politik in Banjarmasin. The approach used in this study is using a quantitative approach. The population in this study amounted to 30 people who were sampled in this study using saturated sampling techniques. Data were collected using questionnaires measured using Likert scales. Data processing using the SPSS computer program version 26.0. The results of the study proved that partially (1) performance did not have a positive and significant influence on the quality of public services, (2) work professionalism had a positive and significant influence on the quality of public services and (3) work performance and professionalism had a positive and significant influence on the quality of public services.

The South Tangerang Civil Registration Population Service has the task of providing community service by applying the principles of Good Governance. In its implementation, several problems are still found, such as a system that is often down and employee responsiveness which is part of accountability and there is still discrimination in services which is part of legal violations of rights. Same. This research aims to find out how the principles of Good Governance are implemented in the Population and Civil Registry Office in South Tangerang City. The method used is descriptive with a qualitative approach in data collection techniques in the form of interviews, observation and documentation. The results of this research are, 1. Accountability has carried out accountability every day, and each division has carried out accountability through reporting to the head of service where the results of the report usually contain sanctions for employees who are negligent in their duties, and the competencies possessed by the employees. And it is necessary to involve community participation to monitor the performance of the institution, 2. Transparency has been carried out well by the institution but there needs to be increased training and awareness of employees, 3. Participation has been carried out well by the institution but there needs to be training related to digital literacy involving the community and figures community, and creating inclusive forums in order to create good public services and in accordance with the principles of good governance, 4. The rule of law is not yet running well because there are still acts of discrimination by differentiating services between someone who has a position and one who does not have a position, so it is necessary to law enforcement that is applied fairly and inclusively regardless of a person's social status and training through education in schools.

In the era of globalization, public organizations such as the Manpower Office of Tasikmalaya City face complex challenges. Effective human resource (HR) management is key to achieving organizational goals and providing the best possible service. Employee commitment, which is influenced by leadership and organizational climate, is an important factor in achieving this. This research aims to analyze the influence of leadership and organizational climate on employee commitment in the Manpower Office of Tasikmalaya City. This research uses a quantitative method with a survey data collection technique through questionnaires to 45 employees. The data was analyzed using the multiple linear regression analysis technique. The results of the study show that leadership and organizational climate have a significant simultaneous and partial influence on employee commitment. This means that good leadership and organizational climate can increase employee commitment. This research provides important implications for the Manpower Office of Tasikmalaya City in increasing employee commitment through effective leadership and organizational climate. This can contribute to improving performance and achieving organizational goals.

The 2023 new regulations for ASN (public civil servants) have caused changes and anxiety for teachers. With this new regulation, all ASN will have functional positions which are expected to make regulations and promotion processes easier and simpler. ASN teachers will focus on organizational performance achievements, whereas previously, to apply for a promotion, civil servants focused on fulfilling credit or DUPAK numbers which were too administrative and troublesome. However, many teachers' career problems are now increasingly unclear due to the publication of this new policy. So, there is a need for activities to accompany teachers in strengthening their careers after the implementation of the new policy. The implementation method used in this community service program is socialization and mentoring. With this program, it is hoped that middle school social studies teachers throughout Batang Regency can understand the new regulations and plan their career paths appropriately.

Technology and globalization have triggered increasingly fierce competition in the workplace, including in local government, such as Maros Regency. In the context of public service, improving employee performance is crucial, especially at the Public Service Mall, to provide effective services to the community and achieve competitive advantage. This study aims to analyze the influence of motivation and training on employee performance. The research method used is an associative quantitative approach involving 100 respondents. The research instrument was a questionnaire that had been tested for validity and reliability. Data analysis was conducted using descriptive analysis and correlation, while hypothesis testing was carried out using multiple linear regression analysis. The results showed a negative influence of motivation and training on employee performance with an R-Square value of 0.114. The limitation of this study lies in its scope, which only covers one government office in Maros Regency and does not consider other variables or moderators that may affect employee performance more comprehensively.  

This research is motivated by challenges in monitoring and developing public services in the Malang Regional Government which require an integrated approach. Investments in human resource development and information technology are needed to increase the efficiency and effectiveness of supervision. Increasing the budget for guidance and supervision, strengthening the independence of supervisory institutions, and utilizing information technology are considered solutions to improve the quality of public services. The research method used in this research is a qualitative method with a literature study approach. This approach was chosen because it allows researchers to explore and understand the phenomenon of coaching and supervision in the context of public services through analysis of various relevant sources of information. The qualitative method focuses on an in-depth understanding of the existing context, processes and dynamics, making it suitable for studying the role of coaching and supervision in improving the quality of public services in the Malang Regional Government. Literature study as part of this qualitative method involves collecting and analyzing data from various sources such as books, academic journals, official government reports, and related policy documents. The research results show that guidance and supervision in the Malang Regional Government has an important role in improving the quality of public services. Coaching is carried out to increase the capacity and performance of state civil servants, while supervision aims to ensure employee compliance with applicable regulations. The main challenges faced are limited human and technological resources. Suggested solutions include investing in human resource development, increasing the budget for guidance and supervision, strengthening the independence of supervisory institutions, and utilizing information technology to increase the efficiency and effectiveness of supervision.

Passport services at the Class 1 Non TPI Immigration Office in Pemalang, Central Java are oriented towards public satisfaction by not abandoning the principles of excellent service, which include: simplicity, clarity, certainty of time, accuracy, security, responsibility, completeness of facilities and infrastructure, convenience access, discipline, politeness and friendliness, as well as comfort. As well as having standards, namely: legal basis, requirements, systems, mechanisms, procedures, settlement period, costs/tariffs, service products, facilities and infrastructure, implementing competence, internal supervision, complaint handling , suggestions, input, number of implementers, service guarantees that provide certainty of time, security and safety guarantees, as well as evaluation of implementer performance.The purpose of this research is to evaluate the level of service provided by the Class 1 Non TPI Immigration Office, Pemalang, Central Java in making passports. This research uses observation, documentation and interviews as data collection methods, with a qualitative descriptive approach.The results show that the Central Java Non-TPI Class 1 Immigration Office in Pemalang usually offers competent passport issuance services. This conclusion is based on an assessment of service quality elements such as dependability, responsiveness, assurance, empathy, and concrete evidence. However, the report also identified a number of challenges, such as staff shortages and a lack of facilities and equipment.The Class 1 Non TPI Immigration Office in Pemalang, Central Java must take a number of steps to improve the quality of its services. These include increasing the number of employees, training to improve human resource capabilities, improving and completing facilities and infrastructure, as well as increasing community collaboration and communication. The office's goal in implementing these changes is to provide services that are faster, easier, and more acceptable to the community.

In order to have strong competitiveness in an environment that continues to move dynamically, a business entity such as NAV Karaoke needs to think about a superior service package that has high competitiveness and is a favorite service that consumers want. In creating a NAV karaoke service or product package, it is necessary to think about a design that truly reflects the consumer's desires for karaoke entertainment products. Starting from the need to create a karaoke service design sourced from consumers, the researcher intends to empirically study what product or service items are like regarding the quality of service provided by PT. NAV Karaoke Family Biliton Surabaya, from this research it is hoped that it will be possible to find out how the public perceives existing services and how to improve them. Consumer preferences can literally be interpreted as the behavior shown by consumers in searching for, selecting, buying, using, evaluating the quality of business products and services that can satisfy their needs (based on a value system / experience / customer value). Consumer preferences for the attributes of a product are the level of suitability of the attributes of the product or service with consumer needs. The main factor necessary to know and understand value is to be truly aware of the needs of individual consumers and the market segments in which they are concerned. Service design is the value contained in a service and in the form of a service appearance that is distinctive and attractive and differentiates it from competing services, where service design can produce its own allure that attracts consumers' buying interest.

The purpose of this analysis is to evaluate the performance of Karawang district communications and information services employees. This analysis focuses on the extent to which employees can carry out and complete tasks effectively and efficiently. Research methodology This will analyze questionnaire data using descriptive statistical techniques given to each employee of the Karawang Regency Communication and Information Service. It is hoped that the results can become recommendations for improving employee performance and public services at the Karawang Regency Communication and Information Service.

The Sharia Supervisory Board (DPS) has an important role in supervising and ensuring compliance by the Jambi Syariah Regional Development Bank (BPDSJ) with sharia principles. This research aims to identify the role of DPS on BPDSJ performance in the context of supervision of sharia aspects. The research method used is qualitative with a descriptive approach. Data was collected through in-depth interviews with DPS members, bank management and relevant regulators. The research results show that DPS plays a role in determining sharia policies, conducting sharia audits, and providing recommendations to improve bank performance in implementing sharia principles. In this context, DPS plays a key role in maintaining the integrity and credibility of BPDSJ in the eyes of the public and increasing customer trust in sharia banking services.    

Human resource stewardship is a series of activities and strategies that aim to maintain and improve the well-being, motivation, engagement, and productivity of employees in an organization. Employee performance is an important indicator of their contribution to organizational success because good performance can create a positive work environment and strengthen individual motivation to perform even better. Work environment and work motivation are two factors that can affect employee performance. PT Transportasi Jakarta is a company that operates public transportation services in Jakarta. PT Transportasi Jakarta employees pursue their careers in a unique work environment, driven by a family-based organizational culture and discipline, so that they can achieve operational targets and provide the best service to the community. The purpose of this study was to determine the effect of work environment and work motivation on employee performance simultaneously or together. The method used in this study uses statistical quantitative methods and uses sample calculations with the Yamane formula which results in 98 respondents. The data collection technique in this study used a questionnaire. The results of this study indicate that the work environment and work motivation have a positive and significant influence on employee performance as seen in the simultaneous f test, namely the fcount value of 91.492 > ftabel 3.09.