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Passenger comfort in using public transportation is the main factor in satisfaction with the transportation services used. This lack of satisfaction will affect the use of transportation services which will reduce the income from transportation services. The aim of this research is to determine the characteristics, level of passenger/customer satisfaction based on (reliability, assurance, tangibles, empathy, responsiveness) and factors that influence the level of passenger satisfaction. This research uses a quantitative method, which was carried out in September-November 2022 at a tourist bus shelter in Tana Toraja Regency using SPSS analysis. The results of the research show that the analysis of 5 dimensions, namely tangibles (physical evidence) 0.131, reliability (reliability) 0.084, responsiveness (responsiveness) 0.082, confidence (belief) 0.117, empathy (attention) 0.0120. The most influential factor is the tangibles dimension (physical evidence), which is 0.131.

The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in every patient. Service quality has a positive and significant relationship with the level of patient satisfaction that cannot be denied. By showing the high and low level of patient satisfaction is influenced by the high and low quality of service provided. Service quality starts from patient needs and ends at patient expectations. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the services of their choice, but if patients are dissatisfied they will tell others twice as great about their bad experiences. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the analysis of the quality of hospital administration services on patient satisfaction in the outpatient installation unit at the Hospital. This study uses an analytical observational design based on crosssectional, quantitative analysis. The population in this study were 10444 patients. The sampling technique used Accidental sampling, with a sample of 100 samples. The instrument in this study was a questionnaire, the data analysis used was simple linear regression. This study shows that all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Emphaty) together have a positive influence on the quality of service of hospital administrative personnel on patient satisfaction in the outpatient installation unit at the Hospital.

The study conducted at OMNI Cikarang Hospital in 2021 aimed to assess the impact of nursing services on patient satisfaction. Using a cross-sectional, analytical survey methodology, 73 respondents, comprising both inpatients and outpatients, were sampled through accidental sampling. Bivariate and univariate analysis were employed for data analysis.Results revealed that 61.6% of respondents were classified as satisfied, while 38.4% were unsatisfied. Patient satisfaction was significantly associated with tangibles, dependability, assurance, responsiveness, and empathy, as indicated by the chi-square statistical test. Particularly, there was a substantial correlation (Spearman rho = 0.799) between patient satisfaction and the responsiveness of nursing services.The findings underscored the importance of maintaining and enhancing the standard of nursing care to ensure patient satisfaction. Specifically, the study emphasized the significance of tangibles, dependability, responsiveness, assurance, and empathy in influencing patient satisfaction levels. Therefore, it is imperative for medical professionals, especially nurses, to focus on these aspects to meet patient expectations and enhance their overall experience with healthcare services.In conclusion, the study highlighted the crucial role of nursing services in shaping the perception of health service institutions like OMNI Cikarang Hospital. By prioritizing and improving various dimensions of nursing care, hospitals can strive to consistently meet patient needs and expectations, ultimately enhancing overall satisfaction levels.

Health service in home is one of the health service that do in the family’s home stay for improving and defending family’s health. Home care gives priority to the fulfilment of health service with organizing the health service that have a quality with out an affense of code of ethics and standard of the quality of medical care profession in home care service in Batua Public Health Center jobs area in Makassar City. This study was do it with using descriptif survey with cross sectional study appraoach with amount of sampels 76 people wiht total sampling method. The results of this study showed that raliable has a relation with patients family statisfaction with p (0,002) < (0,05), assurance has a relation with patients family statisfac- tion with p (0,000) < (0,05), tangible has a relation with patients family statisfaction with p (0,000) < (0,05), emphaty has a relation with patients family statisfaction with p (0,002) < (0,05), responsiviness has a relation with patients family statisfaction with p (0,003) < (0,05). According to the results, its can be con- cluded that reliable, assurance, tangible, emphaty and responsiviness in home care service have a relation with patients family statisfaction. Suggested to the home care service officer in Batua Public Health Center to promote more about hme care service and always stay defending the nersing care service now.

This research discusses the influence of product quality and service quality on purchasing decisions for Mixue Ice Cream & Tea. The aim of this research is to determine the influence of product quality (X1) and service quality (X2) on purchasing decisions (Y). This research uses indicators from each variable. The indicators of Product Quality (X1) are color, appearance, portion, aroma, taste. Indicators of Service Quality (X2) are reliability, responsiveness, assurance, empathy, physical evidence. Indicators of Purchasing Decisions (Y) are product choice, brand choice, dealer choice, purchase time. This research uses quantitative methods with a population of 80 people and a sample of 80 people, while processing research data uses the SPSS version 26 program. Based on the research results, it can be seen that product quality variables and service quality variables partially have a significant effect on purchasing decision variables as proven in The results of the T test research with a calculated t value of 5.571 > t table 1.991 and a significant value of 0.000 < 0.05. And it is also known that the product quality variable and the service quality variable simultaneously have a significant effect on the purchasing decision variable from the F test with a significant value of 0.000 < 0.05 and a calculated F value of 168.657 > F table 3.12, so service quality has a positive influence on the decision. purchase. The results of the multiple linear regression test which has the equation Y = 2.211 + 0.529 Xı + 0.410 The results of the coefficient of determination test show that the value (R Square) obtained is 0.814 (81.4%) indicating that product quality and service quality have an influence on purchasing decisions by 81.4%.

This study examines the quality of outpatient public services for BPJS Health patients at the Regional General Hospital of Dumai City. The purpose of this research is to assess how service quality is experienced by patients and how effectively outpatient services are delivered. A qualitative descriptive approach was used, with data collected through direct observation, in-depth interviews, and documentation. Informants included outpatient service staff and BPJS patients selected purposively to represent both service providers and service users. The analysis focuses on five dimensions of service quality: physical facilities, service reliability, responsiveness, assurance, and empathy. The results indicate that outpatient services are generally perceived as adequate, particularly in terms of physical facilities, diagnostic accuracy, and staff professionalism. However, delays in registration and service processes remain a major concern, mainly due to high patient volume and administrative procedures. In addition, differences in staff communication and interpersonal attitudes lead to variations in patient experiences. Overall, the study highlights the importance of improving service responsiveness and strengthening empathetic communication to enhance patient satisfaction and the effectiveness of public hospital outpatient services.

The purpose of this research is to analyze the services of the population and civil registration offices towards ownership of identity cards, family cards and birth certificates for citizens of North Central Timor District. This research method is empirical juridical legal research, which is field research that examines the applicable legal provisions and the reality that occurs in the community. The aspects to be researched in this research are conducted through interviews, observation and documentation. The results showed that the service of DISDUKCAPIL TTU Regency was good enough, so that there was an increase in residents who wanted to take care of population documents, by looking at indicators of the five dimensions of public services, namely Tangible (Physical Evidence), Reliability, Responsiveness, Assurance, Empathy. Factors that hinder, namely: public awareness, distance, power outages resulting in disrupted networks, damage to tools/machines. Efforts of DISDUKCAPIL TTU Regency; conducting socialization related to the importance of ownership of population documents, conducting online ball pick-up activities, providing special services to people with disabilities, coordinating with parties related to public services to be able to get services from DISDUKCAPIL.

Adolescence marks a crucial transition from childhood to adulthood, encompassing emotional, social, physical, and psychological growth. However, this period often presents adolescents with psychological hurdles as they navigate self-identity and explore their surroundings. Among these challenges, bullying emerges as a significant concern, globally pervasive, particularly within school environments. Bullying exerts detrimental effects on its victims, precipitating severe psychological disorders such as anxiety, fear, and depression. Thus, the pivotal role of parents in aiding children through this ordeal cannot be overstated. Parents play a crucial role in offering emotional support, recognizing signs of bullying, and fostering effective coping mechanisms. They can cultivate a safe and nurturing atmosphere at home, encouraging engaging activities and participation in supportive communities. Through proper guidance and support, children can bolster their self-assurance and enhance their mental well-being, effectively confronting the adversities of bullying.

Kediri City is considered to have significant potential for developing a halal market industry. The Muslim population in Kediri City is reported to be 271,215 according to the 2022 data on Subdistricts and Religions Practiced in Kediri City. With the majority of the population in Kediri City being Muslim, this presents a great opportunity for micro, small, and medium-sized enterprises (MSMEs) to continue developing their products to meet the community's needs for halal products in Kediri City. This research aims to understand the perceptions and interests of MSMEs players in livestock product processing regarding halal certification in Kediri City, using a qualitative method. Sample selection for this research utilized purposive sampling and snowball sampling. There were two types of informants in this study: 2 (two) expert informants, consisting of the Cooperative and MSMEs Office and the local Ministry of Religion, and 10 (ten) key informants, namely MSMEs actors in livestock product processing business. According to Article 4 of the UUJPH (Halal Product Assurance Law), products entering, circulating, and traded in Indonesia's territory must have halal certification. The halal label can have a positive impact on businesses as it is considered to enhance consumer trust in products with the halal label. Based on the research results, MSMEs players in livestock product processing business in Kediri City feel a lack of knowledge due to the government's insufficient comprehensive dissemination to every element of society. 

It can be said that patient satisfaction is an abstract thing and the results vary greatly because basically it really depends on each individual's perception. Patient satisfaction can be said to be fulfilled if the services provided are in accordance with their expectations. The aim of the research is to analyze the Quality of Emergency Room Services on Patient Satisfaction at RUMKIT TK II Iskandar Muda Banda Aceh. The research design used in this research is an analytical survey with a cross sectional design. The population in this study was all 2,058 emergency room patients. The number of samples to be studied is 95 people. Data analysis was carried out using univariate, bivariate and multivariate analysis. The statistical tests used are the chi square test and logistic regression. The results of the chi square test research show that there is an influence of 5 variables, namely reliability, responsiveness, assurance, empathy and physical evidence, which have a p-value <α 0.05, meaning that reliability, responsiveness, assurance, empathy and physical evidence influence patient satisfaction in the RUMKIT TK ER. II Iskandar Muda Banda Aceh and the multivariate test shows that the 5 variables of reliability, responsiveness, assurance, empathy and physical evidence influence the results of the multiple logistic regression test showing that the responsiveness variable is the most dominant with an odds ratio (OR) of 15,104, meaning 15 times influencing patient satisfaction. The conclusion was that the dominant responsiveness variable had the most influence on patient satisfaction at the RUMKIT TK II Iskandar Muda Banda Aceh emergency room. It is recommended for hospitals to adopt policies to increase patient responsiveness in the ER in order to produce optimal patient satisfaction.      

Quality is one of the important elements in every health service. Therefore, in providing health services for the community, health service providers must always maintain the quality of services provided. The purpose to be achieved in this study is to analyze the factors that affect the quality of health services on patient satisfaction of the General Polyclinic at Bethesda Gunungsitoli General Hospital. This type of research uses a descriptive analytical survey with a cross sectional design. The population in this study was all patients who came for outpatient treatment at the General Polyclinic at Bethesda General Hospital Gunungsitoli approximately 2235 visits to take smpel using the Accidental sampling method.While the sample amounted to 100 people. Data analysis was carried out by univariate, bivariate and multivariate analysis. Based on the results of  the chi-square  test, it is known that the incidence of hypotension affects  Tangible, Responsiveness, Reliability, Assurance and Empahaty  p = 0.000, meaning that there is Tangible, Responsiveness, Reliability, Assurance and Empahaty to patient satisfaction. From the results of multivariate analysis, it is known that the most influential variable in this study is the Responsiveness variable with an OR value of 15,104. The conclusion in this study is that responsiveness is the dominant factor affecting patient satisfaction at the General Polyclinic at Bethesda General Hospital Gunungsitoli. To be able to improve the quality of services that must be improved, especially security and comfort guarantees for patients such as: completing patient administration, responding quickly to patient complaints, providing drugs quickly and precisely, providing information and quick response in handling patients to be improved to create a patient satisfaction that becomes patient satisfaction at the General Polyclinic at Bethesda General Hospital Gunungsitoli.    

Improving the quality of service in hospitals is an important factor to support patient satisfaction. Patient loyalty is determined by the quality of service, so the quality of service must be improved. The purpose of this article is to find out what factors can influence the quality of service in a hospital. The influencing factors are tangible, realistic, responsive, assurance, and empathy. Patient satisfaction is an important component of various health service parameters because patient assessment can be a measure of the quality of health services. Cases of dental and oral disease are high throughout the world, accompanied by an increase in prevalence in Indonesia based on Riskesdas results from 2007 to 2018 and high rates of self-treatment of dental and oral diseases.

This study aims to obtain an overview of the quality of public service at Telkom in Tana Toraja Regency by using the service quality dimension. The design of this research is descriptive. The data taken in this study usea a questionnaire method, observation and documentation conducted at Telkom in Tana Toraja Regency. The result of this study indicate that the quality of public services at Telkom in Tana Toraja Regency is of good quality. Where from the five dimensions of service quality used to measure service quality, namely the Tangiabel dimension is in the good attitude category, the Reability dimension is in the good attitude category, the Responsiveness dimension is in the good attitude category, the Assurance dimension is in the good attitude category and the Empathy dimension is in the very good attitude category.

This research is aqualitative research that aims to describe the Quality of Service Delivery of Cancer Health Training Pusdiklat Ministry of Health of the Republic of Indonesia and describes and analyzes the inhibiting and supporting factors for instructors in serving training participants at the Pusdiklat Health. Health services are activities or a series of activities to fulfill the service needs determined by law for each instructor, trainee and/or administrative services provided by the service provider. study uses the theory of quality of health services according to Kotler in Fendy Tjibtono (2016: 284), namely Assurance (guarantee) Emphty (empathy) Reliability (reliability) Responsiveness (responsiveness) Tangible (physical appearance), Quantity timeliness, effectiveness, independence and commitment work, analysis of research data is descriptive. Perfect research results. In terms of realism indicators, it has not worked perfectly, such as the skills of officers in using supporting facilities in the service process. On the responsive indicator, all officers who carry out health training services are classified as responsive to training participants. Assurance indicators in health training centers are very much determined by the performance of health services. Tangible indicators in the form of the appearance of the apparatus when carrying out services, comfort right when the service takes place. The Empathy Indicator puts the interests of training participants first, serves in a friendly, courteous and courteous manner, officers do not discriminate and are able to respect training participants.

This study aims to analyze the quality of administrative services at UPT Puskesmas Bumi Ayu, Dumai City, as part of primary public health service delivery. Service quality is an important indicator of institutional performance and community satisfaction. This research uses a qualitative approach with data collected through interviews, observation, and documentation. Informants consisted of the head of the health center and a service user selected purposively based on direct involvement in administrative services. The data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The assessment framework applies five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that administrative services generally perform well, particularly in staff responsiveness, procedural reliability, and empathetic interaction. However, several limitations remain, including limited inpatient room facilities and difficulties among elderly users in understanding the Mobile JKN online registration system. These results suggest that service improvement should focus on strengthening physical infrastructure and enhancing user support for digital service access to improve overall administrative service quality in primary healthcare institutions.

Marriage administration services are a form of public service that has important legal and social implications for the community. The Office of Religious Affairs (KUA), as a technical implementing unit of the Ministry of Religious Affairs, plays a strategic role in providing legal certainty regarding marital status. This study aims to analyze the quality of public services and public perceptions of marriage administration services at the Office of Religious Affairs in South Dumai District. This study used a qualitative approach with descriptive methods. Data were collected through observation, in-depth interviews, and documentation studies, with purposively selected informants consisting of KUA officers and community service users. Data analysis was conducted using the Miles and Huberman interactive model, which includes data reduction, data presentation, and conclusion drawing. The results show that the quality of public services at the KUA in South Dumai District is generally in the good category, particularly in the dimensions of responsiveness, reliability, and assurance. However, the tangible and empathy dimensions still require improvement, particularly related to limited infrastructure and individual attention to the community. This study confirms that the effectiveness of marriage administration services is determined not only by the performance of the apparatus, but also by the level of understanding and readiness of the community as service users. These findings provide important implications for improving the quality of public services through strengthening socialization, procedural transparency, and a more user-oriented service approach.

The improvement of food resilience in Indonesia, especially in the context of Micro, Small, and Medium Enterprises (UMKM) household industries, is a primary focus to achieve optimal food resilience. This write-up is a literature review related to the empirical phenomenon surrounding the issue of halal food products, discussing the strengthening of the legal aspects of halal food products in MSME household industries as a strategic step towards optimal food resilience. Halal food products are an essential need for Muslim communities, and government efforts to promote the halal industry align with the plan to become the world's halal industry center by 2024. The government has implemented policies to certify halal products through various agencies, such as the Technical Implementation Unit (UPT) of the Ministry of Industry and the Halal Product Assurance Organizing Agency (BPJPH) under the Ministry of Religious Affairs. The mandatory halal certification, starting with food and beverages in 2024, is a strategic step to strengthen the domestic industry's competitiveness in the global market. By reinforcing the legality of halal food products, it is expected to enhance consumer trust, develop the halal industry, and ultimately achieve optimal food resilience in Indonesia.

This exploration utilizes a quantitative strategy to inspect the impact of Corporate Social Obligation (CSR) and Great Corporate Administration (GCG) on the monetary execution of PT. Gresik Migas (Perseroda). Essential information were gathered through polls appropriated to 40 workers of PT. Gresik Migas (Perseroda) utilizing purposive testing. Multiple linear regression was used as the analytical method. The outcomes demonstrate that CSR essentially impacts monetary execution, while GCG doesn't make a tremendous difference. The coefficient of assurance (R2) of 17.2% shows that CSR and GCG can make sense of a part of the fluctuation in monetary execution.

Penelitian ini bertujuan untuk menyelidiki dan meningkatkan efisiensi proses distribusi tiket pelanggan pada Divisi Assurance PT. XYZ. Dengan fokus pada implementasi sistem distribusi yang lebih terotomatisasi, penelitian ini mengintegrasikan metode observasi, wawancara, dan studi pustaka. Metode observasi digunakan untuk memahami secara mendalam proses penanganan tiket pelanggan di lapangan oleh Teknisi Assurance, sementara wawancara melibatkan pemangku kepentingan kunci seperti Teknisi Assurance, Helpdesk Assurance, dan manajer divisi. Studi pustaka digunakan sebagai dasar teoritis untuk merinci best practices, keberhasilan, dan tantangan dalam implementasi sistem serupa. Hasil observasi akan memberikan pemahaman tentang dinamika lapangan, sementara wawancara akan menggali pandangan langsung dari pemangku kepentingan. Studi pustaka memberikan landasan teoritis untuk memandu perancangan dan implementasi sistem distribusi tiket pelanggan yang efektif. Pengembangan sistem distribusi tiket pelanggan yang terotomatisasi mengadopsi metode Waterfall dengan pendekatan SDLC (System Development Life Cycle)Diharapkan hasil penelitian ini dapat memberikan kontribusi terhadap peningkatan kualitas layanan pelanggan dan efisiensi operasional Divisi Assurance PT. XYZ dalam menangani keluhan pelanggan.

The Bogor city population and civil registration service program application is the Population Administration Information system (SIAK) application. This includes e-ID services, family cards and birth certificates. The functioning of the Online KTP Registration application not only makes things easier for Bogor City residents. This application is also an additional public facility that supports efforts to make Bogor City a Smart City. In an effort to utilize information technology in providing population document services to the community with the aim of making it easier, simplifying the system and ensuring transparency, the Bogor City Population and Civil Registration Department is collaborating with all SKPD as a basis for development planning by utilizing a population database. The problem with the new system is that the e-KTP service in the city of Bogor is not yet optimal. Because there are still many people who have difficulty using this application and not all people know the procedures. Apart from that, there are also system response problems caused by slow internet networks, slow responses and lack of availability of blanks. The method in this research is a qualitative approach and uses a literature study or literature review method. The literature study method is a series of activities related to methods of collecting library data, reading and taking notes, and managing research materials (Kartiningrum 2015). To find out the quality of service in this research, theoretical indicators according to Zaithhanl are used, such as Tangible, Reliability, Responsiveness, Assurance, and Empathy.