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This research was conducted at PT MRT Jakarta which is a fast rail transportation system in Jakarta. This study aims to determine the optimization of MRT Jakarta's minimum service standards and its relation to customer satisfaction. This study uses a qualitative method with data collection through questionnaires, and literacy studies related to supporting documents at PT MRT Jakarta. Based on the research results of PM 47 of 2014, it shows that the five indicators such as tangible, reliability, responsiveness, assurance, and empathy provided by PT MRT Jakarta are effective and in accordance with the SOP.

Job satisfaction of employees is one of the successes for a person who leads an organization. A leader is appointed based on the results of his hard work during his previous work, of course as a leader is appointed because of his work that is considered good and trusted from the organization. Employee job satisfaction can be seen from the leader's treatment of them. The purpose of the study is to analyze whether the situational leadership style affects the job satisfaction of employees in carrying out their duties. By using the literature review study method, data obtained from books and several previous studies. Situational leadership affects job satisfaction. Most employees are more likely to like the situational leadership style because it can make it easier for employees to make work plans for the organization and control employees to prevent unwanted things. Therefore, good leadership in environmental adjustment often leads to job satisfaction.

This study aims to determine the effect of Service Quality, Corporate Image, and Customer Loyalty on Customer Satisfaction. This study uses an associative method with a quantitative approach. The sample of this research is VIP inpatient room customers at RSI Siti Hajar. by using purposive sampling technique and obtained 100 respondents. Data analysis using multiple linear regression. The results of this study indicate that service quality (X1) has a positive and significant effect on customer satisfaction (Y) and corporate image (X2) has a positive and significant effect on customer satisfaction (Y). Another result, that together service quality and corporate image have a positive and significant effect on customer satisfaction.      

Health workers have an important role to improve the maximum quality of health services to the community. It is also necessary for health workers to consider balanced work, one of which is the management of work life balance (WLB). Work Life Balance as an individual's ability to balance his responsibilities at work and things that are not related to work. The purpose of this theoretical study is to find out the management of work life balance in health workers in hospitals. The method used is a theoretical study by analyzing and comparing existing theories. It then learns more about a subject in theory or research and helps readers understand it better and with implications. The data that has been obtained is then analyzed and presented in narrative form in the form of diagrams or schematics whose contents discuss the results of the research analyzed from some of the literature. The result of this theoretical study is to arrange plans and schedules, control unnecessary things, filter between professional and personal, prevent burn out, and increase job attendance. It can be concluded that work life balance or balance of time in the context of working in a hospital, namely as health workers have the ability to balance between the time we provide as a professional in the workplace and the time we provide as a person outside where we work. Health workers who have a good work-life balance, then a person can be more productive and efficient at work. This also supports increasing satisfaction in doing work. It is hoped that the hospital and health workers will always conduct training to support increasing the professionalism of health workers and balancing their responsibilities at work and those that are not related to work. In addition, as a professionalism and performance appraisal that is assessed in terms of punctuality, discipline and altruism.

Leadership is the ability to influence the behavior of a group towards achieving goals. The main focus of this research is the behavioral approach of leadership in the context of management. This approach emphasizes the behavior and actions of leaders as the main factors in influencing individual and group performance in organizations. The purpose of this study is to analyze various theories and research related to the behavioral leadership approach, the concept of leadership behavior approach, leadership style based on the behavioral approach, various behavioral approach theories, such as the Michigan study, the Ohio study, and the Managerial Grid/Leadership grid, as well as various case studies from previous studies. The method used is a literature review study method, such as from books, journals, and several previous studies. The results of this study emphasize the importance of an effective leadership behavior approach in achieving organizational goals. Leader behavior has a significant influence on employee motivation, performance, and satisfaction. Therefore, it is important for organizations to understand and implement effective leadership principles and styles to create a productive and motivating work environment.

The purpose of this study was to determine the effect of location, trust and service quality on customer satisfaction, namely residents of the Thamrin Residence Apartment in Central Jakarta. In this study, the population is the residents of Apartment Thamrin Residence. The sample in this study amounted to 64 respondents. The data was processed using the help of the SPSS 21 statistical analysis program. The results obtained were that location partially had a significant effect on customer satisfaction, partial trust had no significant effect on customer satisfaction, service quality partially had a significant effect on customer satisfaction at the Thamrin Residence Jakarta Pusat.

Antenatal care is care or care provided to pregnant women before birth, which is useful for facilitating healthy and positive outcomes for pregnant women. Perfect health services have an impact on the quality of service that gives satisfaction to everyone. This study aims to determine the relationship between the quality of health services (tangible, reliability) to the level of satisfaction of the visit of TM I pregnant women at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency. This research is an analytical quantitative research using a cross sectional design. The population in this study were all TM I pregnant women who visited the Labuhan Deli Health Center, namely 56 respondents at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency in 2023. The sampling technique was accidental sampling. Data collection was analyzed by chi-square test. The results of this study indicate that there is a correlation between the satisfaction of pregnant women at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency in 2023 based on the tangible dimension (physical evidence), and there is no relationship between the level of satisfaction of pregnant women at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency in 2023 based on dimension of realibility (reliability).

In this case the differences that exist in two different languages Pronunciation can be a barrier to communication. A speaker can cause misunderstandings when he mispronounces a word in a foreign language. English has a number and types of sounds that are very different from the number of sounds in that language. Indonesian.Also, a letter with a different word can represent a different sound. The aim of this course is to equip students with knowledge of English vowels so that they can improve the pronunciation of English words to make them better and correct. This training is conducted online via Zoom Media because You are taking the semester through the use of two approaches namely teaching and training.Although not 100% of partners succeed in producing the correct pronunciation, improvements can be seen in the pronunciation of the accompaniment. Partners, meanwhile, had a positive attitude toward the activity through active participation in the training provided and also satisfaction. From the survey data provided by the service team, partners were identified as part of the campaign.Barriers encountered during the activity were due to the partner's lack of confidence and the influence of the partner's mother tongue.

One of the automatic sink products was made by Yogyakarta Technology University students. It is felt that this automatic sink product needs to be tested for its usability or ease of use. The USE questionnaire was used to carry out this test, and five test parameters were used. specifically, learning ability, efficiency, memory, error avoidance, and satisfaction. Based on its use, the purpose of this paper is to find out the user's opinion about the automatic sink product. The distribution of the USE questionnaire consisting of ten questions and five rating points on a Likert Scale was used to conduct this kind of quantitative descriptive research on consumers of automatic sink products. This study obtained usability measurement results for automatic sink products with a value of 84.67% on learnability, 96.22% on efficiency, 82.44% on memoriability, 88% on errors and 76.88% on satisfaction.

This study aims to determine the effect of social media marketing variables (X1) and service quality (X2) on purchasing decisions (Y) at PT Mahakarya Paket Digital. This type of research is quantitative research. Data collection techniques used are primary data and secondary data. The sample selection used the accidental sampling method, a sample of 55 respondents at PT Mahakarya Paket Digital. The analysis technique used is validity test, reliability test, classic assumption test, multiple linear regression analysis, t test, F test and coefficient of determination test. From the results carried out in the study, it showed that product quality (X1) and price (X2) variables on customer satisfaction (Y) at PT Mahakarya Kemasan Digital. The results of the study obtained a linear regression equation for social media marketing variables that have a partially significant effect on purchasing decisions. Quality of Service has a significant effect on purchasing decisions partially. The results of the Social Media Marching F test and Service Quality have a simultaneous and significant effect on Purchasing Decisions at PT Mahakarya Paket Digital.

The main focus of this research is to know and analyze the level of student satisfaction in services at the library at the Muhammadiyah University of Jambi. The data in this study were obtained based on primary data using surveys in collecting data through questionnaires. The number of samples is 100 respondents who are students of Jambi Muhammadiyah University. The variables in the study used 5 dimensions of service quality consisting of reliability, responsiveness, assurance, empathy and tangibles as measured using a Likert scale. The results showed that the importance and quality of service indicated that student respondents in using library services were satisfied with the services provided by the Jambi Muhammadiyah University library. In addition, the results of the analysis in this study showed that the average respondent's answers related to student satisfaction with library services at Jambi Muhammadiyah University were at a value of 4.5, which means that respondents were very satisfied in using library services at Jambi Muhammadiyah University.

This study aims to determine the effect of product quality (X1), advertising (X2) and service quality (X3) on consumer satisfaction (Y) at KPRI Sedar Ngancar, Kediri Regency. This type of quantitative research. Data collection techniques primary data and secondary data. The sample selection used the accidental sampling method, the number of samples in the study was obtained by 80 respondents. Data were obtained through questionnaires, interviews, and literature studies. The analysis techniques used were validity test, reliability test, classical assumption test, multiple linear regression analysis, t test, F test and coefficient of determination test. The research results obtained multiple linear regression equation Y = 1.167 + 0.323X1 + 0.402X2 + 0.215X3 and the results of the t-test variable product quality have a partially significant effect on customer satisfaction. Advertising partially significant effect on customer satisfaction. Service quality has a partially significant effect on customer satisfaction. The results of the F test obtained Fcount results with a significance value of 0.000 <0.05. From the results of the analysis it can be concluded that product quality, advertising and service quality have a simultaneous and significant effect on consumer satisfaction at KPRI Sedar Ngancar, Kediri Regency.

This study aims to provide insights and understanding of the importance of the relationship between leaders and members in creating a healthy and productive work environment, as well as assisting organizations in designing more effective leadership development programs. The study utilizes a literature review method to compile research frameworks based on relevant previous studies. The findings of the study indicate that the quality of the relationship between leaders and members significantly influences organizational performance. A better relationship between leaders and members has positive impacts on employee performance, innovative attitudes, work ethics, employee loyalty, job engagement, employee performance, organizational citizenship behavior, effective communication, job satisfaction, and significant reduction in turnover intention. This highlights the importance for organizations to pay attention to the quality of the relationship between leaders and members in creating a healthy and productive work environment. Additionally, organizations should also focus on leadership development that enhances the quality of the relationship between leaders and members.    

Community service activities to provide knowledge about assisting in the preparation of financial reports at UD. Palwa group. This activity was carried out on May 4 2023 to May 11 2023. The method of activity is by presenting material, discussions, training and mentoring. a series of community service activities as follows: the implementing team presents material on preparing financial reports, the practice of making financial reports manually and digitally, solicits participant feedback regarding the quality of the training including material understanding, activity benefits and activity implementation satisfaction.  

One aspect that supports and optimizes the security and safety of passengers is Aviation Security (AVSEC) flight security personnel. The purpose of this study was to find out whether there was an influence of Aviation Security (AVSEC) inspection services at Passengers Security Check Point (PSCP) Supadio Pontianak International Airport on passenger satisfaction and to find out how much influence there was between Aviation Security (AVSEC) security check services at Passengers Security Check Point (PSCP) Supadio Pontianak International Airport for passenger satisfaction. The method used in this study is a quantitative method using data analysis techniques, namely instrument testing, hypothesis testing, simple linear regression testing, and coefficient of determination testing. The sampling technique used is non-probability sampling with a sample of 100 respondents who are users of air transport services at Supadio Pontianak International Airport and who have passed inspection at the Passengers Security Check Point (PSCP). The research results concluded that; first Ha was accepted because there was an influence between the performance of Aviation Security (AVSEC) officers on passenger satisfaction at Supadio Pontianak International Airport as evidenced by the T count 15,445 > T table 1.948 and the sig value 0.00 <0.05. Second, it is known that the R square is 0.709, which means that the effect of the independent variable (AVSEC Officer Service) on the dependent variable (Passenger Satisfaction) is 70.9%.

The purpose of this study is to determine the effect of service quality, hotel facilities and prices on customer satisfaction at Hotel Noormans Semarang. Research data obtained through documentation and questionnaires. The sample used in the study was 125 respondents. The data obtained were processed using descriptive analysis and quantitative statistical analysis. The data analysis technique used is multiple linear regression analysis, model testing and hypothesis testing. The results of the analysis show that partially and simultaneously the variables of service quality, hotel facilities and prices affect customer satisfaction at Noormans Hotel Semarang

The purpose of this study was to determine the effect of work discipline and supervision on employee performance with job satisfaction as an intervening variable. This study took the location at PT. Mitra Unggul Pusaka Segati, Langgam District, with a total of 104 respondents. In this study consists of four variables. These variables are Employee Performance (Y2), Job Satisfaction (Y1), Work Discipline (X1), Supervision (X2). The data analysis method uses a quantitative descriptive method with the Path Analysis tool, with the help of SPSS version 23. The results of the study show that: 1) Work Discipline has a positive and significant effect on job satisfaction at PT. Mitra Unggul Pusaka Segati, Langgam District. 2) Supervision has a positive and significant effect on job satisfaction at PT. Mitra Unggul Pusaka Segati, Langgam District. 3) Work discipline has a positive and significant effect on employee performance at PT. Mitra Unggul Pusaka Segati, Langgam District. 4) Supervision has a positive and significant effect on employee performance at PT. Mitra Unggul Pusaka Segati, Langgam District. 5) Job satisfaction has a positive and significant effect on employee performance at PT. Mitra Unggul Pusaka Segati, Langgam District. 6) Work Discipline has a positive and significant effect on employee performance through job satisfaction at PT. Mitra Unggul Pusaka Segati, Langgam District. 7) Supervision has a positive and significant effect on employee performance through job satisfaction at PT. Mitra Unggul Pusaka Segati, Langgam District.

Air transportation is people's main choice for traveling long distances in a short time so that it is more effective and efficient both for business purposes and urgent needs. Air transportation users make companies work extra to improve the quality of service to customers who are satisfied with the services that have been provided. Companies must be able to continue to read or find out what customers need to achieve the maximum possible level of customer satisfaction. The importance of customer satisfaction can provide benefits, including closer and harmonious company and customer relationships. The existence of this study aims to determine the effect of service quality Check-in Counter on Lion Air airline satisfaction at Jenderal Ahmad Yani Airport, Semarang. This study uses a quantitative research method, where the population used is the number of Lion Air passengers for 2 months and the sample taken is 100 passengers. The sampling technique in this study was to use a purposive sampling technique. research instrument using a type of Likert scale. The results showed that the quality of check-in counter service had an effect on passenger satisfaction. This is evidenced by the results of the t test where the  t_hitung  is 14.879 >  t_tabel 1.660 with a significant value of 0.000 < 0.05. For the coefficient of determination (R2) 69.3% the satisfaction variable can be explained by the service quality variable with a difference (100-69.3%) 30.7% influenced or explained by other variables not included in the study.

User satisfaction is a feeling obtained from previous expectations either to be better or very adequate in a service. Services using self check-in machines can simplify and shorten users or prospective passengers in carrying out their activities at the airport. In this study, the research objective was to find out the satisfaction of using a self check-in machine at Yogyakarta – Kulonprogo International Airport. The research entitled Analysis of Satisfaction Using Self Check-In Machines at Yogyakarta International Airport - Kulonprogo, was conducted by distributing questionnaires to users of self check-in machines at Yogyakarta International Airport. This research uses quantitative research methods. Data analysis techniques use the validity test, reliability test, and analysis to determine the average level of satisfaction. The results showed that satisfaction with the use of self check-in machines at Yogyakarta International Airport was high. Evidenced by the results of the evaluation for the conformity of expectations indicator obtaining an evaluation value of 4.39, the intention to reuse indicator obtaining an evaluation value of 4.2733, and the availability indicator recommending obtaining an evaluation value of 4.18.

In the current era of globalization, companies are required to improve services professionally in accordance with their respective fields. This study aims to determine the effect of customer relationship marketing (CRM) and consumer satisfaction on consumer loyalty at Ahass Aries Putra Dealer Bandung, Tulungagung Regency. The variables of this study are customer relationship marketing, satisfaction and loyalty. The location of this study exists on Jalan Panglima Sudirman No. 125, Genengan, Bandung, Tulungagung Regency. This type of research uses a descriptive quantitative type. The sample in this study used purposive sampling techniques which resulted in a total of 197 respondents. The analysis tool used for this study is SPSS For Windows 25. Based on tests conducted with multiple linear regression analysis, the t test shows that customer relationship marketing has a partial influence on consumer loyalty. This is shown from the value of 3.596 > from 1.97227 then, consumer satisfaction also has a partial effect on consumer loyalty as seen from the value of 11.777 > from 1.97227. Test F shows that the variables customer relationship marketing and customer satisfaction simultaneously affect consumer loyalty seen from the value of 104.22 > 1.97227.