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Elen Lian; Megandaru Widhi Kawuryan; Yudi Rusfiana

Public Service And Governance Journal 2023 Universitas 17 Agustus 1945 Semarang

The research focused on the quality of whatsapp-based online services in population administration services in kupang city. The purpose of this study is to explain the implementation and quality model of whatsapp-based online services in population administration services. The theory used is the theory of online service quality proposed by parasurahman with the variables of efficiency, fullfilment, system availability, privacy. The research design used qualitative research with a descriptive approach. The results showed that the implementation of quality whatsapp-based online services was seen from service efficiency, ease of access and a simple mechanism; fullfilment, a fast and free service period; system availability, the internet network support; and privacy, the end-to-end encrypted whatsapp. The obstacle is there are no regulations, infrastructure facilities are still limited, just using one smartphone for one service where the smartphone capacity is limited for document transactions. Then there is still a lack of government socialization. Therefore, the model that needs to be carried out by the population and civil registry office of kupang city is to make a regulation for the mayor of kupang. It is necessary for the government to be responsible for providing computers for whatsapp online, and conducting wider socialization to the public.    

Mahyadi Mahyadi; Helmi Buyung Aulia Safrizal

Public Service And Governance Journal 2023 Universitas 17 Agustus 1945 Semarang

Transformational leadership performance occurs when leaders broaden and enhance the interests of employees, when they raise awareness and acceptance of the goals and mission of the group, and when they mobilize their employees to look beyond their own self-interest of either the group or the individual. Transformational leaders achieve this result in one or more ways. Employee performance is the ability of an organization to achieve its goals through productive and effective employees. Employee performance covers various aspects, including productivity, quality of work, attendance, creativity, and contribution to organizational goals. This Systematic Review is prepared based on Preferred Reporting Items for Systematic Reviews, full text articles and uses English and Indonesian. The keywords used in the search for articles are “Transformational Leadership” AND “Performance”. Analysis of the 13 articles explains that transformational leadership has benefits and effectiveness on employee performance. Based on the results of available literature, it can be concluded that transformational leadership style has a positive influence on employee performance. kind to employees. This can increase employee confidence, commitment, and involvement in achieving organizational goals. In addition, transformational leaders also have the ability to develop employee potential and strengthen the working relationship between employees and leaders.

Arista Melati Sukma; Febriansyah Ignas Pradana

Journal of Management and Social Sciences 2023 CV. Aksara Global Akademia

Air transportation modes have increased after the Covid-19 pandemic, this was offset by an increase in the number of airplane passengers. With the recovery of flight activity, it must be balanced with adequate services, one of which is passenger baggage services. The lost and found unit is a unit that serves arrival passengers' baggage so it must have adequate performance. This study aims to analyze the performance of the lost and found unit of Lion Air at Yogyakarta International Airport. The research method uses a qualitative descriptive method. Data sources for this study were obtained from primary and secondary data. The technique of collecting data by data triangulation uses the method of observing, interviewing, and documenting. Data analysis applies three stages, namely data reduction, presenting, then conclusion. The results of this study are to indicate the performance and constraints of the lost and found units of Lion Air at Yogyakarta International Airport. lost and found unit officers have not carried out their duties properly based on standard operating procedures (SOP) such as inadequate baggage handling, lack of friendly attitude, not punctuality, and lack of ability or expertise of officers. and lost and found units have external and internal constraints such as lack of work equipment, tracking systems, human resources, work environment, and ability, and attitude of officers in handling passenger baggage. It is hoped that the lost and found unit can improve the quality of service for passenger baggage handling.

Vincent Vincent; Steven Nathanael; Timotius Handi Winata

Journal of Management and Social Sciences 2023 CV. Aksara Global Akademia

This research can be conducted on the number of customers who visit Angkringan CA Gading Serpong by using various kinds of social media so that this form of purchase decision becomes evidence from customers who are interested in buying Nasi Kucing products. Likewise, it is important for Angkringan CA Gading Serpong to use digital marketing, because social media has a strong influence on promoting the product. Analysis can be carried out using quantitative research methods, because this research will discuss the 4P strategy, namely Product, Price, Place and Promotion which will be part of the four main keys to making a marketing strategy for Nasi Kucing which will be sold by Angkringan CA Gading Serpong. In terms of target customers, the average consumer who eats at this angkringan is students because access to this angkringan is not far from the university. This study has twenty kinds of indicators consisting of Product Quality, Product Design, Product Brand, Product Variants, Affordable Prices, Sales Competitiveness, Price Compatibility, Strategic Location, Affordable and Convenient, Order System more regularly, Media Promotion, Communication, Product Introduction , Advertising intensity through Food Blogger, so that the stability of a product is proven to satisfy customers and become loyal, a questionnaire needs to be made with a target of reaching 110 respondents who are customers of Angkringan CA Gading Serpong. This is a form of participation in filling out the questionnaire.

Nurmala Sari; Ernita Puspa Dewi; Hannisa Fitri Effendi; Ramadhan Fathur Rahman Syah; Ziada Filosofia

Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia (JPPMI) 2022 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

The low quality of Dasawisma administrative management remains a major challenge in supporting the effectiveness of the Family Empowerment and Welfare (PKK) programs at the community level. This problem is characterized by poorly organized family data records, weak documentation of activities, and limited understanding among administrators regarding the strategic role of administration as a basis for planning and decision-making. This Community Service Program (PKM) aims to improve the quality of Dasawisma administration through collaboration between higher education institutions and Dasawisma groups as an effort to strengthen community organizational governance. The method employed is a participatory community organizing approach, encompassing stages of joint planning, technical administrative assistance, training, and reflective evaluation. The results indicate an improvement in administrators' understanding and skills in managing administrative tasks, the establishment of more systematic data and activity recording systems, and increased participation and organizational ownership among Dasawisma members. Furthermore, the program encouraged the emergence of local leadership and collective awareness of the importance of as an instrument for institutional strengthening. Overall, collaboration with higher education institutions proved effective in promoting sustainable improvements in Dasawisma administrative governance.

Dila Erlianti; Lilis Wahyuni; Wagimin Wagimin; Sobirin Sobirin

Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia (JPPMI) 2022 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

This Community Service Program (PkM) was motivated by the low quality of administrative order in the bookkeeping and document management system of Dasawisma Anggur Merah 3 RT 08, Bukit Timah Village, characterized by unsystematic data recording, weak documentation practices, and limited understanding of accountable and organized administration. The objective of this program was to strengthen the capacity of Dasawisma in implementing orderly administration through the development of structured, transparent, and sustainable bookkeeping and documentation systems. The method applied was a participatory community organizing approach, implemented through socialization, technical assistance, simple bookkeeping training, hands-on documentation practices, and participatory evaluation. The results indicate a significant improvement in the understanding of Dasawisma members regarding the importance of administrative order, behavioral changes in record-keeping and document management, the establishment of a more structured bookkeeping system, and the emergence of collective awareness of administration as a foundation for program planning and decision-making. In addition, local leaders (local leaders) emerged as driving forces in strengthening administrative management and institutional capacity. This program contributes to the creation of more professional, accountable, and sustainable governance of Dasawisma organizations in community-based empowerment initiatives.

Putri, Anak Agung Istri Dwintya; Karsana, I Wayan Widi; Diaris, Ni Made

Bali Health Published Journal (BHPJ) 2022 Sekolah Tinggi Ilmu Kesehatan KESDAM IX/Udayana

Background: The first point of contact for patients seeking medical attention at the hospital is patient registration. Of course, the hospital needs to be able to deliver quality care. Hospitals, particularly in Bali, have a system in place for online reservations. Patients who wish to receive treatment at the cardiac polyclinic must first wait in line in the morning in order to receive a queue number before being able to receive treatment in the afternoon because the Tk II Udayana Hospital's outpatient registration system does not currently use an online reservation system. This study's objective was to develop an online reservation system for outpatients at Tk II Udayana Hospital's web-based cardiac polyclinic.   Methods: The study design used was the Pre Experimental Design method. Create an online registration system in the form of a web using the System Development Life Cycle or SDLC development stage. The samples used in this study were registration officers and patients using non-probability sampling technique with quota sampling. The instrument in this study used an observation checklist, stopwatch and also a questionnaire that was used, namely the usability USE questionnaire by Amond M Lund. Results: The study's usability test findings showed a percentage of 78.90%, which is considered "Eligible." The Outpatient Online Reservation System at the Web-based Cardiology Poly at Tk II Udayana Hospital is being used effectively, as shown by the Mann-Whitney Test findings, which have a significant value of 0.000 0.05. Conclusion: The study's findings show that the outpatient online reservation system at web-based cardiac polyclinics was successful in reducing waiting times and in making it easier for cardiac outpatients to make reservations online. The Mann-Whitney Test can be used to demonstrate this.

Santi, Made Dwike Swari; Dewi, Ni Wayan Rika Kumara; Yasa, Gede Terima

Jurnal Pengabdian kepada Masyarakat Wahana Usada (WUJ) 2022 Sekolah Tinggi Ilmu Kesehatan KESDAM IX/Udayana

Background: Pharmacoecomics has been defined as the description and analysis of the costs of drug therapy to health care systems and society. Pharmacoeconomics research identifies, measure, and compares the costs and consequences of pharmaceutical product and service. Within this framework, research and methods related to cost-minimization, cost-effectiveness, quality-of-life and other humanistic assessments are include. In-essence, pharmacoeconomics analysis uses tools for examining the impact of alternative drug therapies and other medical interventions Based on this background, the author is interested to explain about the role of Pharmacoecomics on health service in pharmacist students at Bintang Persada School, Denpasar. Purpose: The purpose of this activity is as a form of implementation of Tri Dharma Stikes Bali Wisnu Dharma Denpasar. Methods: Participants who took part in this activity were 83 students using the pretest and posttest methods. Results: The results obtained were an increase in the pretest score (before being given education) which was 62.11% to 83.22% in the posttest result (after being given education). Conclusion: There is a significant relationship between posttest scores, which increases after education is held, so pharmacoeconomics education needs to be given and pharmaceutical products utilization in health service followed by cost utillity evaluation and cost effectiveness as well as impact evaluation of quality adjusted life years of patients.

Dara Wisdianti

The International Conference on Education, Social Sciences and Technology 2022 International Forum of Researchers and Lecturers

This revitalization is carried out by reorganizing the function of space, and cultural values, and strengthening information about cultural heritage, as stated in Law Number 11 of 2010 concerning cultural heritage in article 80 paragraphs (1) and (2). Following the principle of development in general, revitalization must provide benefits to improve the quality of life of the community. This revitalization feasibility study uses primary data and secondary data. The results of the feasibility study on the revitalization of Merdeka Field Medan are the condition of the existing facilities and infrastructure of Merdeka Field, many of which are damaged or no longer functioning. There are even landfills in several corners of the Merdeka Square area. The drainage channels of the area are also not well integrated into the city's drainage system. And based on the problem of existing infrastructure, the Merdeka Square revitalization plan is very feasible to do.    

Murti Wisnu Ragil Sastyawan; Loekas Soesanto; Bambang Purwanggono; Arfan Bakhtiar

Proceeding. of The International Conference on Business and Economics 2022 Universitas 17 Agustus 1945 Semarang

The information system is one of the strategic means in patient care-oriented management. So far, Regional Hospital RAA Soewondo Pati has never conducted an evaluation related to the management information system (HMIS), so it is not known that the existing system is effective and efficient to answer patient needs. The purpose of this study was to determine the effect of the hospital management information system with the structural equation modeling method approach. This research is a case study research with data collection method using a questionnaire. The data that has been collected is then analyzed using SEM analysis. The results of his research stated that the quality of the system had a significant positive effect on the use of information systems. There is a significant effect of system quality on user satisfaction. There is a significant positive effect between the quality of information on the intensity of the use of information. In this study, the intensity of the use of information systems does not play a role in increasing user satisfaction in using information systems. User satisfaction has a significant positive effect on net benefits.

Rachmansyah Rizal Hidayat; Bambang Purwanggono; Arfan Bakhtiar

Proceeding. of The International Conference on Business and Economics 2022 Universitas 17 Agustus 1945 Semarang

Suppliers play an important role in determining product quality, costs, product development, and access to finance for companies. If the company is less selective in choosing its suppliers, the costs incurred may become ineffective. This study aims to develop or design a supplier selection model for non-critical items in Fast Moving Consumer Good companies. In this study, a literature review approach is used by examining 10 journals that have discussed supplier selection procedures. Each journal used as a basis for this study also has different problem objects, models, variables, methods and results. The results of the cross-reference analysis are used to design a procedural model for selecting suppliers for non-critical items. The design of the non-critical item supplier selection model uses several criteria which will later be used as the basis for selecting non-critical item suppliers. From several journals that have been studied, several criteria are obtained that are in accordance with the company that the researcher will conduct research, and will later be re-elected according to the company's needs. This study aims to develop or design a supplier selection model for non-critical items in FMCG (Fast Moving Consumer Good) companies. By using the F-AHP (Fuzzy – Analytical Hierarchy Process) and TLS (Traffic Light System) model, companies that have never had a procedure for selecting suppliers for non-critical items can carry out this procedure so that in the future this procedure can become a standard in companies in terms of choosing supplier.

Handayani, Rini; Saputro, Aris Dwi

Jurnal Ilmu Manajemen dan Akuntansi Terapan 2022 Sekolah Tinggi Ilmu Ekonomi Totalwin

Human Resources is one of the resources that determine the success of an organization. Proper management of human resources can create a strong managerial system to support the productivity and success of the company. Therefore, it is necessary to have factors that can form quality human resources. This article aims to explore employee performance which is influenced by transformational leadership and internal CSR. Internal CSR also has a role as an intervening variable between transformational leadership and employee performance. The research model is multivariate and the analysis will use SMARTPLS. The research was conducted at the Public Works and Spatial Planning Office of Grobogan Regency with 110 employees who participated in this study. The sampling method used accidental sampling. The results show that transformational leadership and internal CSR can affect employee performance. Internal CSR can act as a mediation between transformational leadership and employee performance.

Sufriyano, Sufriyano; Mulatsih, Retno

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2022 FEB Universitas Maritim Semarang

To be able to attract customers companies apply different approaches but when viewed from the factors that influence consumer buying decisions on a product both goods and services the consumer behavior approach system is shown in searching, buying, using, evaluating, and spending products and services that they expect to satisfy their needs, Kanuk & Schiffman (2010). This study aims to determine and analyze the factors that influence customer interest in using logistics services at PT Monang Sianipar Abadi Kargo Semarang. To achieve this goal descriptive research was conducted using the methods of observation, in-depth interviews, literature study, documentation, and questionnaires. The results showed that sales promotion, building relationships with the community, direct marketing, price affordability, price competitiveness, price compatibility with service quality, service in accordance with customer requests, speed of document service and the ease with which customers can obtain information and respond to customer complaints will give a positive impression of each customer has a positive and significant effect on attracting customers to use logistics services at PT. Monang Sianipar Abadi Kargo Semarang.

Rusito; Ilham Febrianto; Iman Saufik; Lukman Santoso

Jurnal Elektronika dan Komputer 2022 STEKOM PRESS

By looking at current technological developments that already use automatic sensors, the application of the concept to this system can be a solution for dealing with ornamental fish farming owners. In this research, a tool is made that can perform feeding, checking temperature, water turbidity, feed level, water level and water pump control, from this information will be sent to android by firebase automatically monitored and controlled anywhere via android. This tool is designed with ease of maintenance and is an extension of the existing tools. IoT technology is used to monitor online, based on Firebase and Nodemcu Esp8266. In this study, researchers used the research method of the Borg and Gall (1987) model from 10 steps to 6 steps. The results of this study were carried out by an expert validation test to get a value of 30 which means "Very Good (Valid)". While the effectiveness test by 10 users plus by experts and employee users get a total score of 35.16 which means the effectiveness test is classified as "Very Good (Valid)" it can be said that the new system is more effective than the old system.

Priyadi Priyadi; Budi Santoso

Jurnal Elektronika dan Komputer 2022 STEKOM PRESS

Recording financial transactions is an important activity that must be carried out by a business. In accounting, recording financial transactions is a fundamental thing that must be done. With these records, all business financial transactions can be accounted for and brought to the financial statements. Computerized technology using barcodes in payment transactions has the aim of increasing speed, accuracy, and service quality. In carrying out payment administration activities still using the manual system will have an impact on the Administrative officer having difficulty finding data on students who want to pay and the network (LAN) has not been implemented on the computer is also a problem at the research site, because to share data with the treasurer and principal becomes constrained, data can be damaged, lost or misused because its security is not guaranteed. In solving these problems, the researchers collected data and facts that existed at the research site, then designed a payment administration information that was in accordance with the needs of the school. In making Administrative Information System Integrated With Barcode Reader, researchers used Microsoft Visual Basic 6.0 programming language, MySQL Server database as data storage media and Subtime Text as tools to create source code. In the preparation of this application using object-oriented methods.

Sundari, Susanti; Carolina, Thabita; Saputra, David

Jurnal Suara Pengabdian 45 2022 LPPM Universitas 17 Agustus 1945 Semarang

Activities in improving literacy of scientific article writing by the KIR of SMAN 5 Bandar Lampung aims to encourage students in scientific article writing activities towards journal publications which so far have not been carried out, because writing skills are not obtained naturally through the process of practicing and continuing to learn. The training methods carried out include questionnaires, brainstorming, introduction of several writing tools, systematic deepening of writing good scientific articles, and evaluation. The result of this activity is an increase in the understanding and motivation of students and coaches about the importance of publishing articles that have a good impact on themselves, school and community. So three articles that are ready to be written and published in journals, a coaching clinic series that is needed is assistance to encourage the quantity and improve the quality of writing by direct practice.  

Tara Chairunnisya; Tri Ayu Cahyani Putri; Hery Setiawan; Jefri Akbar

Prosiding Seminar Nasional Manajemen dan Ekonomi 2022 Universitas Kristen Indonesia Toraja

Performance Management is a procedure related to how to guide and develop the quality of employees at work. Where, the work of employees becomes a benchmark for the company’s budgeting system. By optimizing performance, good performance management is needed to realize the company’s goals. The research subject is Cafe Uncle Jack, has been operating for 5 years (2017) as a culinary business and consists of Mrs. Lina as Leader, Mrs. Lini as Manager, Barista, Cashier, Waitress, and Cooker. The purpose of this study is to evaluate the management of human resources at Cafe Uncle Jack including several series of activities provided by the new employment. In a series of activities that occur in Uncle Jack’s Cafe, a qualitative descriptive method will be formulated in the form of interviews related to performance management. Based on the results of the interview, Cafe Uncle Jack gives full attention ti it’s employees so that the quality of performance and customer satisfaction can be guaranteed.

Bambang Ismaya; Astuti Darmiyanti; Abduloh Abduloh; Ayu Amelia; Selis Selis

Jurnal Pengabdian Masyarakat Nusantara (Pengabmas Nusantara) 2022 Universitas Muhammadiyah Manado

This training is that the management process for process standards has not been optimally implemented properly, and the standard management of educators and educational staff has not been maximized including many teachers still not mastering the use of Information Technology (IT) as a means of supporting learning. The purpose of this training is to improve the competence of teachers in the learning process using the blended learning method so that the quality of learning becomes quality. This training was held in Karawang. This training refers to the standard of education management which has become the stipulation of the National Education Standards Agency (BSNP) so that it reflects superior and competitive management standards. Implementation of the training through the management program for the utilization of educators and education personnel, namely through workshops, in-house training, trainings, implementation of a clear reward and punishment system for teachers, education personnel and students. Supervision and evaluation of education quality management in the learning process through the blended learning method in Karawang is related to inputs such as infrastructure, students, teaching staff, financing and others that are not in accordance with the standards expected to achieve quality education. The result of this training is how a teacher is able to carry out the learning process using the blended learning method, which is a combination of online and offline learning so as to be able to achieve quality education outcomes

Aji Bayu Prabowo; Rifqi Muntaqo; Salis Irvan Fuadi

Sinar Dunia: Jurnal Riset Sosial Humaniora dan Ilmu Pendidikan 2022 Universitas Maritim AMNI Semarang

The title of the counseling guidance teacher's efforts in dealing with delinquency in class XI students at SMA N 1 Batur, Batur District, Banjarnegara Regency, in this study has an educational background that is closely related to a strong character. Meanwhile, development in Indonesia is carried out as a whole, which requires quality human resources, various efforts for the formation of the nation's personality, especially in the younger generation. One of the efforts to improve quality resources is through education. However, every educational process, especially tackling delinquency, has an obstacle and obstacle, which occurs in SMA N 1 Batur, especially class XI, from this research it has a goal. 1) knowing the efforts of BK teachers in dealing with student delinquency; 2) knowing the method used; 3) knowing the inhibiting and supporting factors, by using qualitative methods that produce descriptive data, then data collection techniques through interview observations and documentation, in analyzing data systematically, organizing data, describing data into units and compiling into a pattern that produces a conclusion, namely learning that occurs at SMA N 1 Batur is in accordance with the objectives and procedures for learning, then in each lesson several factors, both supporting and inhibiting factors, are found from internal and external sources, and several efforts have been made by counseling teachers at SMA N 1 Batur Banjarnegara..    

Sugeng Sutikno; Deny Ernawan; Yusup Yulianto; Yudha Ramadhan; Andris Ramdani

Perigel: Jurnal Penyuluhan Masyarakat Indonesia 2022 Universitas 17 Agustus 1945 Semarang

Pamaris Village is located in the highlands of Gunungtua Village, Cijambe District, Subang Regency. The existence of this area which is located in the highlands makes it difficult for the community to get clean water for their daily needs. Has a river flow that is used for agricultural and fishery water but is not utilized for clean water needs because the community doubts the quality of river water to be used as a source of clean water. With the background of the problems in Pamaris village, the lecturers and students of the Civil Engineering study program, Faculty of Engineering, University of Subang took the initiative to do community service by making a simple water treatment tool to treat river water so that it can be used to meet the community's clean water needs. The planned water treatment system consists of a coagulation tank, a sedimentation tank, a slow sand filter and a fast sand filter. The filter material consists of coral, palm fiber, zeolite, split stone, palm fiber, activated carbon and sand. The results of testing the treated water showed that all parameters of Physics, Inorganic Chemistry and Organic Chemistry were still within the limits of clean water quality standards. The results of bacteriological examination did not find bacteria. Thus, in general, water quality can be used as a source of clean water for the community.