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The research conducted aims to analyze the impact of public service quality on the level of public satisfaction in Ngamprah District, particularly in the implementation of the District Integrated Administration Service System (PATEN). Using simple linear regression analysis, this study evaluates the relationship between public service quality (X) and public satisfaction (Y). Data was collected from 33 respondents through questionnaires measured using a Likert scale. The analysis results indicate that public service quality has a significant impact on public satisfaction, with a regression parameter value of 0.423 and a significance value of 0.000. The coefficient of determination, or R Square, is valued at 0.771, indicating that 77.1% of the variance in public satisfaction can be explained by the quality of public service. This study concludes that improvements in public service quality are directly associated with increases in public satisfaction. The findings highlight the importance of focusing on service aspects such as timeliness, ease of access, service model variety, accuracy, completeness, courtesy, responsibility, friendliness, and comfort to achieve higher service standards and enhance public trust.

The research that has been done is entitled "Analysis of the Role of Librarianship to Improve Library Services at Pondok Pesantren Al-Yusriyah Sei Meran Pangkalan Susu Langkat Regency", which is motivated by the background that the Library is useful for improving the quality of education in schools, with the aim of supporting the general education curriculum and developing interest in reading. To achieve the goal of quality service, the library is required to meet the needs of its librarians. Not only the fulfillment of information sources, but it is also necessary to pay attention to physical facilities, service quality, and technology that can help the service process so as to achieve user satisfaction. A descriptive qualitative research method was used to conduct this research, providing a more thorough explanation of the research topic. Three data collection methods were used: documentation, interviews, and observation. Interviews in the form of guidelines with several questions were used as study aids. Data reduction, data presentation, and drawing conclusions were used in data analysis techniques, triangulation, including triangulation of sources and theories. The results of the study revealed that (1) The role of librarians at AlYusriyah Islamic Boarding School in improving the quality of library services is very good, it's just that it is necessary to compile a more detailed budget plan and submit it to the school or government, (2) Develop and implement appropriate strategies to attract students and increase visits to the library, (3) and face various significant obstacles, such as limited funds, lack of funds has an impact on inadequate facilities and infrastructure, such as narrow library space and lack of reading facilities. Based on the research findings above, improving the quality of library services is worth applying and implementing as a solution to improve the quality of a more disciplined library to create a quality educational environment.

Customer satisfaction is the hope of a customer who believes or predicts what the customer will receive, whether expressed verbally or non-verbally. Customers who obtain satisfaction are determined from repurchasing products or services. Customer satisfaction can be met by price discounts, service quality and complaint handling. The aim of this research is to determine and analyze the influence of price discounts, service quality and complaint handling on customer satisfaction of Gojek users. The population used in this research were students majoring in Business Administration, Medan State Polytechnic. The number of respondents consisted of 96 people, with the determination of sample size using the Lemeshow formula. The results of the t test (partial test) for the price discount variable  on customer satisfaction (Y) obtained a calculated  of 2,843 > 1,986 with a significance level of 0,006 < 0,05 and a positive regression coefficient of 0,350. This means that the price discount  has a positive and significant effect on customer satisfaction (Y). The results of the t test (partial test) for the service quality variable  on customer satisfaction (Y) obtained a calculated  of 2,955 > 1,986 with a significance level of 0.004 < 0.05 and a positive regression coefficient of 0.208. This means that service quality  has a positive and significant effect on customer satisfaction (Y). The results of the t test (partial test) for the complaint handling variable  on customer satisfaction (Y) obtained a calculated  of 4,116 > 1,986 with a significance level of 0.000 < 0.05 and a positive regression coefficient of 0,332. This means that complaint handling  has a positive and significant effect on customer satisfaction (Y). The results of the F test (simultaneous test) are a calculated  of 61,481 > 2,70 with a significance level of 0.000 < 0.05, which indicates that the F value obtained is significant. This means that there is a variable influence of price discounts, service quality and complaint handling on customer satisfaction.

Medan City, as one of the centers of economic and population growth which is experiencing significant disruption in population and urban activities, along with the increasing population in Medan City, one of the problems often faced by users of transportation facilities is traffic jams. Motorbike taxis are the community's choice of solution to minimize traffic jams and save time. One of them is the online motorcycle taxi provider company, namely Grab. The large number of companies offering a variety of similar products at lower prices creates tough competition to increase sales. Therefore, improving product quality is something that must be done in order to increase customer satisfaction. This research aims to determine and analyze the influence of price and service quality on customer satisfaction with Grab's online transportation services. This research method is quantitative with a descriptive research type which includes validity testing, reliability testing, classical assumption testing, hypothesis testing (t test, f test, and coefficient of determination R2). The data analysis technique used in this research is multiple linear regression analysis using SPSS version 25 with a total of 100 respondents obtained from the lameshow formula. The data collection technique in this research is distributing questionnaires and literature study. Based on the research results, price (X1) and service quality (X2) simultaneously have a positive and significant effect on customer satisfaction (Y). The research results show that the price variable has an influence on the Grab customer satisfaction variable in the city of Medan with a tcount value of 5.303 > ttable 1.985 and the Service Quality variable also influences Grab customer satisfaction with a tcount value of 4.520 > ttable 1.985 with a significance level of 0.000 < 0.05. The price and service quality variables influence the Grab customer satisfaction variable in the city of Medan simultaneously with an F Calculated Test value of 85.337 with a significance level of 0.000. The results of the research coefficient of determination (R2) show that price and service quality are able to explain an influence of 63.0%. on customer satisfaction variables. Meanwhile, the remaining 37.0% is influenced by variables not examined in this research.

This study aims to analyze the influence of price and promotion on Gojek customer satisfaction among students of the Business Administration Department at the State Polytechnic of Medan. This research uses a quantitative method with data collection through questionnaires, involving 101 respondents who are students of the Business Administration Department at the State Polytechnic of Medan and users of Gojek services. The data analysis technique used in this research is multiple linear regression analysis. The results show that price and promotion have a positive and significant impact on customer satisfaction. This means that the better the price and promotion offered by Gojek, the higher the level of customer satisfaction. These findings imply that Gojek management needs to continually pay attention to pricing and promotional strategies to improve customer satisfaction, especially among students.

User satisfaction with the Halodoc application is measured by meeting user needs. The halodoc application is a health application which has many features and uses, one of which is that patients can chat and communicate with specialist doctors who are experienced in their respective fields. This research aims to determine the relationship between the quality of electronic services and the quality of the Halodoc application information on user satisfaction. Researchers also use the DeLone and McLean information system success model by taking several necessary variables. The samples used by researchers were users of the halodoc application or had used the halodoc application. The data collection instrument uses a questionnaire where the questionnaire is distributed digitally. The questionnaire is distributed in December 2023 - January 2024. Hypothesis testing is carried out by examining the relationship between electronic service quality and information quality on user satisfaction using the Chi-Square test, the research results show that service quality electronics and information quality have a relationship with user satisfaction. 

The purpose of this study is to examine how service quality and product availability impact customer reviews on the TokoteknoPro e-commerce platform. Customer reviews play a crucial role in shaping consumer purchasing decisions in today's market. Customer perceptions and satisfaction are significantly influenced by two key factors: service quality and product availability. This research employed quantitative methods, using a survey distributed to one hundred active TokoteknoPro users to gather data. The collected data was then analyzed using multiple linear regression techniques to explore the relationship and impact between the independent variables—service quality and product availability—and the dependent variable, customer reviews. The findings reveal that both product availability and service quality positively and significantly affect customer reviews. Interestingly, service quality has a stronger influence compared to product availability. These results suggest that enhancing service quality, alongside ensuring adequate product availability, is crucial for increasing positive customer reviews on TokoteknoPro. The insights from this study can help TokoteknoPro's management develop more effective strategies to enhance customer experience and optimize customer reviews.  

With car production increasing every year, the automotive industry has grown rapidly in the modern era. This growth has also led to the development of ancillary service sectors such as auto repair shops, auto shows, sales of vehicle accessories and components, and carwash services. Car wash services, in particular, have become very necessary in this day and age, especially for those who cannot and have limited time to wash their own vehicles at home. As a business in the service sector, it is important to implement effective promotional plans and provide optimal service quality to customers to ensure their satisfaction with the services provided. This research aims to evaluate the effect of promotional strategies and service quality on the satisfaction of HJG Carwash users in Punggur District, Central Lampung, either partially or simultaneously. From a population of 242 people, the research sample was taken from 151 respondents. The research method applied is multiple regression analysis with the IBM SPSS Statistics application. The results prove that promotional strategies do not have a positive impact on user satisfaction, while service quality has a positive impact partially on HJG Carwash user satisfaction. However, simultaneously, the two variables together have a positive and significant impact on HJG Carwash user satisfaction. In this study, 29.5% of the variation in customer satisfaction can be explained by the model used, while the remaining 0.705 cannot be described in this research.

This study aims to determine the direct and indirect effect of trust, service quality, price on customer loyalty through customer satisfaction at JNE  Tanjung Pinang Branch. This type of research uses quantitative research methods with primary and secondary data sources. This research was conducted at JNE Tanjung Pinang Branch, Tanjung Pinang, Riau Islands. This research started from March 2023 to August 2023. Based on the results of JNE transaction data for Tanjungpinang City, the population taken is consumers from the corporate and social commerce types who trust the delivery of goods/files from companies or agencies with JNE. The population is 146 from both corporate and social commerce types who have collaborated with JNE Tanjung Pinang. In this study, data collection was carried out using the census method in which the entire population was taken as a sample. By using the census method, this study aims to obtain accurate and representative data from the entire existing population. This step will make it easier for researchers to analyze and describe the characteristics and events that occur in the population, Based on the provisions, the number of samples that meet the criteria from JNE users in the corporate and social community categories is 118 respondents. This research uses Smart-Pls as a data processing tool. The results of the study show that all variables have a direct and indirect effect on variables Z and Y.    

The village website has an important role in providing transparent and accurate information to the public. Websites as a means of public information have proven effective in increasing citizen involvement in local government. Websites are also an effective means of conveying educational and informative information to the public. The creation of the Pager Agung Village profile website aims to increase the accessibility of public information, such as administrative services, current news, and community activities. Through this community service program, we design and implement a user-friendly and responsive website. The design of this system applies the System Development Life Cycle (SDLC) model. The results of this activity show an increase in citizen satisfaction with access to information and participation in village activities. In addition, this website has also increased the transparency of the village in managing public activities and funds.

Indonesia is the country with the fourth largest number of internet users in the world, after the United States, with 212.9 million users in 2023. The development of technology and the internet has had a significant impact on people's lives, especially in terms of online shopping. E-commerce users in Indonesia have increased significantly in recent years. Shopee is one of the platforms that is often used by Indonesians to shop online easily, safely, and quickly. This platform supports customers with strong payments and logistics services, and can be easily accessed via smartphones. Shopee Express, as part of Shopee's e-commerce service, has advantages over other platforms because of the various offers provided. However, a number of Shopee consumers have complained about the delivery service, ranging from damaged goods to packages that arrive late. This study aims to determine the effect of  Customer Experience, Security, and Punctuality on Shopee Express Customer Satisfaction in Bandung City. This study uses a descriptive and verification approach with quantitative methods, and data collection techniques using questionnaires. Respondents' answers to the questionnaires distributed were then analyzed using research instrument analysis, classical assumption tests, and multiple linear regression. The statistical analysis tool used in this study is the Statistical Package for the Social Science (SPSS) software. The number of samples in this study was 385 people, selected through simple random sampling techniques. The results of multiple linear regression analysis show that partially,  Customer Experience has an effect of 11.953, Security of 5.466, and Punctuality of 8.647, which have a positive and significant effect on Customer Satisfaction. Simultaneously,  Customer Experience, Security, and Punctuality have a positive and significant effect on Customer Satisfaction of 389.559, with a coefficient of determination of 75.2%.

This research aims to determine the effect of implementing Service Standard Operating Procedures (SOP), Competency and Innovation on Community Satisfaction through Service Quality as an Intervening Variable.  The sample for this research was 105 service users of the Balai Karantina Pertanian Kelas I Batam.  The technical analysis uses the path analysis method, namely specifi direct effects and specific indirect effects. The results of the research show that Standard Operating Procedures for Services have a direct effect on service quality, competence does not have a direct effect on service quality , innovation has a direct effect on service quality, service quality has a direct effect on community satisfaction, Standard Operational Procedures of Service has a direct influence on community satisfaction, competence has no direct influence on community satisfaction, innovation has a direct influence on community satisfaction, standard operational procedures of service has no effect on public satisfaction through service quality, competence has no direct effect on public satisfaction through service quality, innovation has no direct effect on public satisfaction through service quality.  

In the rapidly evolving digital era, the digital marketing service industry in Indonesia faces the challenge of providing more effective and relevant solutions amid intense competition. This research utilizes the Design Thinking methodology to develop the UI/UX of the MARQETIQ website, aiming to enhance user experience by offering digital marketing services tailored to clients' specific needs. Through the five stages of Design Thinking: Empathize, Define, Ideate, Prototype, and Test. The researchers gained deep insights into user needs, formulated key problems, and created and tested innovative design solutions. The research findings indicate that this approach successfully resulted in a more intuitive and responsive website, facilitated the ordering process, and improved client satisfaction and loyalty. These findings demonstrate that applying the Design Thinking approach can significantly enhance user experience and the relevance of services in a digital marketing platform..    

This study explores the impact of cultural tourism industry policy on travelers' usage satisfaction. As a cornerstone of the industry that advances the cultural sector, tourism plays a crucial role in promoting the realization of high-quality culture and tourism goals and significantly contributes to overall economic development. The potential insights on tourist satisfaction, essential for upgrading scenic spots, attracting tourists, improving service quality and user satisfaction, building an independent tourism brand, driving employment, and promoting regional economic development, are revealed in this study involving 380 respondents. The results show that tourists’ usage satisfaction with cultural tourism industry policy is influenced by policy perception, policy implementation, and overall policy development.      

In this digital era, patients expect ease of access and transparency in healthcare services. Klinik XYZ, currently using conventional methods, faces challenges in meeting these expectations, such as long queues, incomplete information, and difficulties in scheduling appointments with doctors. This study aims to develop a mobile application to enhance service quality at Klinik XYZ. The method used is Waterfall, involving the stages of needs analysis through observation and interviews, system design, coding, and testing. The findings show that the developed application can provide essential features such as doctor profiles, doctor schedules, appointment scheduling, service selection, ratings, news, and health tips. This application successfully improves the efficiency and quality of services at Klinik XYZ by reducing waiting times and providing a better user experience. The implications of this study indicate that integrating mobile technology into healthcare services can significantly enhance patient satisfaction and the operational effectiveness of the clinic. Arifin, M. N., & Siahaan, D. (2020). Structural and Semantic Similarity Measurement of UML Use Case Diagram. Lontar Komputer : Jurnal Ilmiah Teknologi Informasi, 11(2), 88. https://doi.org/10.24843/lkjiti.2020.v11.i02.p03 Febriyanti, N. M. D., Sudana, A., & ... (2021). Implementasi Black Box Testing pada Sistem Informasi Manajemen Dosen. Jurnal Ilmiah …, 2(3). http://download.garuda.kemdikbud.go.id/article.php?article=3457876&val=30165&title=Implementasi Black Box Testing pada Sistem Informasi Manajemen Dosen Haerani, R., Hendriyati, P., Nugroho, P. A., & Lukman, M. (2023). Waterfall Model Implementation in Information Systems Web Based Goods Delivery Service. JURTEKSI (Jurnal Teknologi Dan Sistem Informasi), 9(3), 501–508. https://doi.org/10.33330/jurteksi.v9i3.2267 Lee Ventola, C. (2014). Mobile devices and apps for health care professionals: Uses and benefits. P and T, 39(5), 356–364. Luxton, D. D., Kayl, R. A., & Mishkind, M. C. (2012). MHealth data security: The need for HIPAA-compliant standardization. Telemedicine and E-Health, 18(4), 284–288. https://doi.org/10.1089/tmj.2011.0180 Martínez-Pérez, B., De La Torre-Díez, I., & López-Coronado, M. (2013). Mobile health applications for the most prevalent conditions by the world health organization: Review and analysis. Journal of Medical Internet Research, 15(6). https://doi.org/10.2196/jmir.2600 Nurbaiti Oktaviani, S., Fikri Aziz, C., & Maula Sulthon, B. (2022). Analisa UI/UX Sistem Informasi Penjualan Berbasis Mobile Menggunakan Metode Prototype. KLIK: Kajian Ilmiah Informatika Dan Komputer, 2(6), 225–233. https://doi.org/10.30865/klik.v2i6.401 Rambe, B. H., Pane, R., Irmayani, D., Nasution, M., Munthe, I. R., Ekonomi, F., & Bisnis, D. (2020). UML Modeling and Black Box Testing Methods in the School Payment Information System. Jurnal Mantik, 4(3), 1634–1640. https://iocscience.org/ejournal/index.php/mantik

This research aims to determine the influence of service quality and perceived value on customer loyalty of ATM card users at BSB Syariah KCP UIN Raden Fatah Palembang through satisfaction as an intervening variable. This research uses primary data with a quantitative approach in the form of distributing questionnaires with a sample collection method using purposive sampling with the Hair et.al formula which received as many as 150 respondents. The research instrument testing technique uses SEM-PLS using an analysis tool in the form of SmartPLS version 3.0. The results of this research show that: (1) service quality has a positive and significant effect on customer loyalty; (2) perceived value has a positive and significant effect on customer loyalty; (3) service quality has a positive and significant effect on customer satisfaction; (4) perceived value has a positive and significant effect on customer satisfaction; (5) customer satisfaction has a positive and significant effect on customer loyalty; (6) service quality has a positive and significant effect on customer loyalty through customer satisfaction as an intervening variable; (7) perceived value has a positive and significant effect on customer loyalty through customer satisfaction as an intervening variable.

The Online Regional Investment Information System (SI INVEST OKE) is an innovation in licensing services in Demak Regency that aims to accelerate and simplify the licensing application process. This system replaces the previous offline application, SIMPPT, and provides technology-based services that can be accessed from anywhere. This study uses a descriptive analytical method with a qualitative approach to evaluate the implementation of SI INVEST OKE using Leavitt's Model (1965), which examines the relationship between four main components: tasks, human resources, technology, and organizational structure. Data were collected through in-depth interviews with DINPMPTSP employees and service users, direct observation at the DINPMPTSP office, and analysis of related documents. The findings show that the implementation of SI INVEST OKE has succeeded in reducing service time, increasing public satisfaction, and providing efficiency in licensing management. However, challenges such as limited technological infrastructure in remote areas and human resource skills are still obstacles that need to be overcome. The main recommendations from this study include increasing human resource capacity, expanding technological infrastructure, and developing more supportive regulations.

The utilization of information technology has increased the efficiency and effectiveness of business processes, particularly in the transportation sector. To facilitate users, PT.  Kereta Api Indonesia (Persero) offers ticket booking services through the KAI Access smartphone application. However, this application has received considerable negative feedback regarding its usability, which jeopardizes its effectiveness, efficiency, and user experience. The purpose of this study is to evaluate the usability of the KAI Access application and identify areas needing improvement. The data collection method used is quantitative, following ISO 9241-11 standards, and involves several users to assess the three main aspects of usability: effectiveness, efficiency, and user satisfaction. The study's findings indicate that 40% of users experience difficulties in navigating and completing tasks within the application, highlighting issues with the interface design. The average time required to complete a task is 8 minutes,longer than similar applications, indicating a low level of application efficiency. User satisfaction is reflected by an average score of 3.2 out of 5, indicating a somewhat disrupted level of satisfaction. The analysis of the study results shows that the main issues lie in unclear navigation, incomplete information, unappealing visuals,and poor application performance. To improve the usability of the KAI Access application, it is recommended to make improvements in navigation design, provide clearer and more comprehensive information, refine the visual design, and optimize the application's workflow.

Satisfaction is the response from customers or service users to what they receive. Based on the Community Satisfaction Index conducted by the Boyolali District Health Office in 2023, a high score of 82.54% was obtained. However, in several studies related to satisfaction, some dimensions still fall below the level of alignment between expectations and reality, particularly regarding service timeliness, providing opportunities for patients to ask questions, and creating a safe environment. Waiting time is the period from when a patient submits a prescription until they receive their medication. This study aims to determine the relationship between waiting time and consumer satisfaction response to services at the pharmacy installations of Sawit and Teras Community Health Centers in Boyolali in 2023. The method used was analytic with a cohort design, data collection employed purposive sampling, and the research was analyzed using a Chi-square test with an obtained P-value of 0.000 (<0.05). The research findings indicated that 95% of service waiting times met the standards, while 5% did not. This study concluded that there was a relationship between waiting time and patient satisfaction response to services at the pharmacy installations of Teras and Sawit Community Health Centers in Boyolali.

The high pedestrian activity and traffic flow in the education area on Jalan Raya Abepura-Sentani Jayapura City led to the provision of Pedestrian Bridges (JPO) in two locations, namely in front of the Cenderawasih University Auditorium (JPO-1) and in front of SMP YPPK Santu Paulus (JPO-2). This research was conducted to determine the suitability of the physical geometric standards of the pedestrian bridge and its level of effectiveness, as well as factors that affect pedestrian satisfaction in using the two Pedestrian Bridge (JPO) facilities. Geometric analysis was carried out using the standard of Pedestrian Bridge Planning Procedures for Urban Pedestrians (1995) and Technical Planning of Pedestrian Facilities (2023), calculation of the level of effectiveness using the volume of crossings, and analysis of service satisfaction using the Importance Performance Analysis (IPA) method. The results found that the condition of JPO-2 is better and meets the standards because it uses a slope that can be used by people with disabilities, while the slope on the steps of JPO-1 is too steep (40°) and narrow with a width of 1.4 meters, so the effectiveness level of JPO-2 is higher (67%) than JPO-1 (52%). Factors affecting user satisfaction are aspects of comfort, safety, and security.  The main obstacles in using the pedestrian bridge are dirty conditions, no lighting, the presence of people under the influence of alcohol or extortionists, and damage to the Pedestrian Bridge (JPO) facilities.