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Responsive public service plays a crucial role in building public trust in police institutions, particularly in handling citizen complaints. This study aims to examine the responsiveness level of Mojokerto Police Resort in managing public complaints and the factors influencing it. The research adopts a qualitative descriptive approach, utilizing data collection methods such as in-depth interviews, direct observations, and document studies. Participants include officers from the Integrated Police Service Center (SPKT), Women and Children Service Unit (PPA), community members who have filed complaints, as well as community leaders and NGOs involved in overseeing public services. Data analysis was conducted using Miles and Huberman’s model, which includes data reduction, presentation, and conclusion drawing. The findings reveal a varied level of awareness among the community regarding complaint channels, as well as differences in ease of access. Physical channels such as suggestion boxes and direct reporting at police stations are more familiar and accessible but face challenges related to communication effectiveness and evidence collection. Meanwhile, online platforms like social media and the official website are less recognized by the public, compounded by limited digital literacy and internet access in certain areas. Furthermore, the complaint handling process needs to be straightforward, transparent, and professional to ensure that the community feels respected and confident in the service. Factors affecting responsiveness include response speed, ease of access across multiple channels, and the professionalism of officers handling cases. Perceptions of transparency and openness in procedures also significantly influence community trust. Strategically, Mojokerto Police Resort has made efforts to develop digital complaint systems and enhance staff capabilities. However, further improvements are necessary in community education and awareness programs to increase familiarity and confidence in digital channels. The significance of high responsiveness is reflected in its strategic benefits, such as early identification of security disturbances, strengthening police legitimacy, and improving overall public service quality. Effective responsiveness fosters better relationships between officers and the community, enhances trust, and contributes to a safer and more orderly environment. Therefore, adopting modern, innovative, and technology-based complaint systems should be prioritized to reform police services. Overall, the responsiveness of Mojokerto Police Resort’s complaint handling system serves as a key indicator for the success of quality and equitable public services. By improving officer professionalism, infrastructure, and community outreach, it is expected that Mojokerto Police can enhance responsiveness, reinforce community trust, and deliver excellent, transparent, and accountable services. Such efforts not only improve the police institution’s reputation but also strengthen democratic foundations and social justice in the Mojokerto region.    

Sharia economy has emerged as one of the fields that offers significant opportunities to support economic growth at the national level. In this structure, Micro, Small, and Medium Enterprises (MSMEs) have a key role as the driving force of the community's economy. This article describes various tactics that can be applied by MSMEs to compete and develop in the context of the sharia economy. These tactics include increasing understanding of sharia finance, developing human resource capacity, product innovation in accordance with sharia principles, and utilizing digital technology to expand market reach. In addition, assistance from sharia financial institutions, the government, and the community are also crucial elements in creating an inclusive ecosystem. Through the application of these approaches, MSMEs are expected to be able to increase their competitiveness while supporting the principles of a fair and sustainable sharia economy. The research method applied to answer the problems studied is a descriptive method with a qualitative approach, which is based on the problems of this research, aiming to collect data and information related to MSME Tactics to Increase Competitiveness in the Sharia Economic Ecosystem. Meanwhile, to answer theoretical issues, a literature study is used with the hope that the analysis of several variables will make the research factors more accurate.

Education is a major pillar in sustainable community development. In this digital era, information and communication technology (ICT) has changed the learning paradigm, opening up new opportunities to improve the quality of education. One of the prominent innovations is the use of E-Bookmik as a learning tool in schools. The use of E-Bookmik has great potential to improve the quality of student learning. E-Bookmik allows easier access to learning materials, provides multimedia content, and facilitates interactivity in learning. However, to ensure the success of the implementation of E-Bookmik, effective curriculum management is needed. To describe this research, the author uses a qualitative approach with a case study research type and is supported by data collection techniques through observation, interviews and documentation. After conducting research based on the approaches and types of research mentioned, as well as the theories used, it emerged that the use of E-Bookmik has been implemented well, in addition EBookmik can help facilitate access to teaching materials and make learning more interesting. And students can learn anytime and anywhere. Student learning outcomes increase in understanding and active involvement. E-Bookmik also helps teachers compile and update teaching materials more efficiently, and supports effective and sustainable learning. The use of E-Bookmik in Islamic Religious Education Subjects has great potential to improve the quality of learning. Students are more enthusiastic and understand the material quickly.

The development of information and communication technology has led to major disruption in the mass media industry. Digitalization has not only changed the way information is produced and distributed, but also influenced the organizational structure, business model, and overall media management strategy. This study aims to analyze the forms of mass media management transformation in responding to changes in the modern communication landscape. Using a qualitative approach and case study method in two mass media in Indonesia, data was obtained through literature studies and observations. The results of the study indicate that the mass media are restructuring their organizations by forming digital divisions, implementing revenue diversification strategies, and utilizing digital technology in content production and distribution. In addition, it was also found that the media faces serious challenges such as the digital competency gap, algorithmic pressure, and ethical dilemmas related to journalistic professionalism. This transformation requires media management to be adaptive, data-based, and to maintain the principles of journalistic ethics in the decision-making process. This study contributes to the development of media management theory and offers practical recommendations for industry players in facing the increasingly complex digital communication ecosystem.

The utilization of information and communication technology (ICT) has become a strategic instrument in expanding market access for fishery products, especially for small-scale enterprises in coastal areas. This study aims to examine the forms of ICT utilization in fisheries marketing, identify the barriers faced by business actors, and analyze its impact on market access expansion. The research employed a qualitative descriptive method by reviewing 15 national and international scientific journals. The findings show that the use of digital marketplaces such as Aruna and Shopee, as well as social media platforms like Instagram and WhatsApp, has positively contributed to increased sales volume, wider geographic market reach, and reduced promotional costs. However, the adoption of ICT still encounters barriers such as low digital literacy, limited internet infrastructure, and lack of trust in digital systems. This study emphasizes the necessity of institutional support and digital literacy training to accelerate inclusive digital transformation in the fisheries sector. The study contributes to the development of relevant and sustainable technology-based marketing strategies for fishery MSMEs in Indonesia.

The development of information and communication technology (ICT) has changed governance in Indonesia, driving digital transformation to improve public services, transparency, and accountability. In this context, the Regional Civil Service Agency (BKD) of the Riau Islands Province plays an important role in developing the digital competence of the State Civil Apparatus (ASN). This study aims to identify the strategies implemented by BKD in developing ASN digital competence and the challenges faced during implementation. The research method used is a qualitative approach with a case study design, involving in-depth observation interviews. The results of the study indicate that although various strategies have been implemented, challenges such as the digital literacy gap between generations, infrastructure constraints, and cultural resistance are still significant obstacles. Recommendations for improving the development of ASN digital competence include improving IT infrastructure, ongoing training programs, and strengthening regulations. This study is expected to provide an empirical overview and recommendations to accelerate digital transformation in the local government environment.  

Training in creating animated characters using the Scratch application serves as an introduction to block-based programming fundamentals that are simple, easy to operate, interactive, and engaging. This training offers promising competency outcomes, as students can further develop their skills through animated stories, games, or presentations. Since 2018, the Ministry of Education and Culture has promoted the integration of informatics education into the 2013 curriculum, including computational thinking skills, which are essential for both current and future generations. The partner for this community service training activity is the students of MTs Pembangunan Nurul Islam, located in Sarimulya, Setu, South Tangerang. This initiative is a tangible step toward implementing informatics learning through the introduction of block-based programming fundamentals. The training involved stages of introduction, instruction, and guidance in using the application. Based on observations and discussions with the partner school, several issues were identified in learning Information and Communication Technology (ICT). One of the causes is students’ lack of awareness of the importance of learning programming fundamentals, coupled with the stigma that programming is difficult, uninteresting, and boring. To address both technical and management issues, the proposed solutions in this community service program include: first, facilitating and providing guidance on the use of the Scratch application for MTs students, with the hope that they will understand basic programming without fear or difficulty. Second, offering engaging, interactive, simple, and easy-to-understand lessons on basic programming using Scratch, by providing example projects such as creating animated characters. The training program was implemented smoothly, and all participating students enthusiastically followed each stage of the training. Their motivation was encouraged to become familiar with programming, increasing their interest, understanding, and confidence in basic programming skills. The ultimate goal is to foster students' interest, knowledge, and skills while boosting their self-confidence in ICT learning, particularly in basic programming.

Smartpolitan Village is a village development concept that integrates information and communication technology (ICT) in resource management and public services to improve the quality of life of the community. For this reason, this Community Service activity is entitled "Improving Television Information Literacy for Village Officials as a Means of Validating Fake News (Hoaxes) in Smartpolitan Village Wantilan, Subang Regency". The aim is to implement the Tri Dharma of Higher Education and assist partners in improving their ability to develop an understanding of information literacy towards a Smartpolitan Village. Limited digital literacy of the community and the vulnerability of the community to the spread of hoaxes. Therefore, efforts are needed to improve the digital literacy of the community and utilize television as a medium for validating fake news so that Wantilan Village can truly become a Smartpolitan Village that is smart, informative, and resilient to hoaxes. Based on the identification of problems with partners, the team provides solutions and methods that can overcome these problems through: 1. Providing basic introductory material on fake news and how to validate information through television which is used as knowledge. 2. Providing direction in the form of material, techniques for preventing the spread of hoax news and the impacts of spreading or consuming fake news without validating it. 3. Conducting assistance in the practice of validating television media information. Based on the solutions and output targets achieved from the implementation of the PKM program on partners, village officials and residents in Wantilan Village, Cipeundeuy District, Subang Regency, the Community Service Team determined the approach method with: 1. Direction and training 2. Technical Guidance (Bimteks) 3. Mentoring

The development of information technology has driven the need for digital literacy skills that include not only technical aspects, but also critical thinking skills, visual communication, and digital ethics, which are very relevant for students. This study aims to explore the use of Canva as a means to redesign digital literacy information into infographic format by students of the Islamic library and information science (IPII). The method applied is descriptive qualitative with data collection through semi-structured interviews and observations. The findings of this study show that students can combine digital literacy content with attractive and communicative visual designs using Canva. Despite facing several obstacles such as limited premium features and dependence on internet connections, students still feel that Canva is an efficient and easy-to-use tool. This study emphasizes the importance of strengthening the curriculum that combines digital literacy and visual design to support students' communication skills in the digital era. The practical implications of this study encourage universities to provide training on infographic design and access to technology-based design platforms.

This study aims to analyze the effect of implementing a Management Information System on employee performance improvement at the Serang City Department of Transportation. Management Information System serves as a tool for data management, reporting, and decision-making support based on information technology. The research uses a quantitative approach with survey methods, by distributing questionnaires to employees from various divisions within the Serang City Department of Transportation. The results show that a structured and integrated Management Information System significantly influences work effectiveness, task completion timeliness, and employee performance accountability. Supporting factors such as system usage training, Information and Communication Technology infrastructure readiness, and leadership commitment further strengthen the positive impact of Management Information System on employee performance. This study recommends strengthening human resources and continuously developing the system to improve transportation services and support bureaucratic reform in the Serang City Department of Transportation.

The digital era has brought significant changes in the world of education, especially in strengthening the character of students. This study aims to identify the role of information and communication technology (ICT) in strengthening character education through a Systematic Literature Review (SLR) approach to five selected relevant journal articles published in the last five years. The results of the analysis show that ICT can be strategically utilized in instilling character values such as honesty, responsibility, discipline, empathy, and integrity. The implementation of ICT through learning platforms, digital applications, and technology-based literacy movements has proven to be able to create learning experiences that are morally charged as well as fun. However, the use of ICT also presents challenges such as cyberbullying and misuse of technology that need to be anticipated with digital literacy and ethical mentoring. This research recommends the wise and contextual integration of ICT in character learning to form a generation with strong character and adaptive to the times.

This abstract analyzes the urgency of criminal law policy in tackling the rapidly evolving transnational cybercrime. The rapid advancement of information and communication technology has created increasingly complex, cross-border, and difficult-to-detect cybercrime modus operandi. Indonesia, as part of the global community, faces serious challenges in formulating and implementing effective regulations to combat these crimes. This research aims to identify the challenges of criminal law in Indonesia in dealing with transnational cybercrime and to formulate adaptive strategies to strengthen the existing legal framework. Normative-empirical research methods are employed with a case study approach, legislative analysis, and international legal comparison. The findings indicate that the harmonization of national laws with international standards, enhancement of law enforcement capacity, and strengthening of inter-state cooperation are key. Innovation in criminal law approaches is also needed, focusing not only on prosecution but also on prevention and recovery of losses. The conclusion of this study emphasizes the necessity of comprehensive reform in criminal law policy, encompassing substantive, procedural, and institutional aspects, to create a system responsive to the dynamics of transnational cybercrime.

The International Mobile Equipment Identity (IMEI) registration policy in Indonesia was officially implemented in 2020 through the Regulation of the Minister of Communication and Information Technology No. 1 of 2020. This policy aims to suppress the circulation of illegal telecommunications devices, increase consumer protection, and support domestic industry. This article analyzes the background, legal framework, and implementation of the IMEI registration policy, with a focus on its effectiveness, legal challenges, and implications for consumer and business rights. The study uses a normative-empirical approach. The results show that this policy provides regulatory and technological benefits, although challenges in cross-agency coordination and personal data protection are still significant.

The development of information and communication technology in Indonesia has driven the rapid growth of app-based food delivery services, such as ShopeeFood. The ease of using the application and the quality of service are key factors influencing user satisfaction in utilizing this service. This study aims to analyze the influence of application ease of use and service quality on ShopeeFood user satisfaction in Depok. A quantitative approach was used, with primary data collected through questionnaires distributed to 100 respondents. The data was processed using SPSS by conducting data quality tests, classical assumption tests, t-tests, and F-tests. Based on the research findings, it was concluded that both application ease of use and service quality have a significant influence on user satisfaction, both individually (partially) and jointly (simultaneously). The t-value for ease of use was 6.576 and for service quality was 4.929, both exceeding the t-table value of 1.984 with a significance level of 0.000. Simultaneously, the F-value of 37.967 also indicates a significant influence.  

Economic empowerment of coastal communities in Indonesia is essential to improve welfare and reduce social inequality. This study explores the role of technology and access to capital in driving economic empowerment in coastal areas. The method used is a literature study to analyze how technology improves productivity, and how access to capital supports business development. The results of the study show that the use of information and communication technology, as well as inclusive savings programs, have made significant contributions to increasing income and quality of life in coastal communities. Challenges such as poor infrastructure and limited education need to be addressed to achieve full potential in economic empowerment.

This study aims to evaluate the implementation of the Public Internet Program in Tanjungpinang City in supporting digital inclusion. Based on the 2018-2023 Strategic Plan document from the target of 100 points, only 34 public wifi points were realized. The evaluation was carried out using the theory of William N Dunn (2003), using six indicators, namely, effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. This research uses a qualitative approach with data collection techniques through observation, interviews, and documentation of 12 informants. The results of this study indicate that the implementation of the program has been running but not optimal. This can be seen in the effectiveness indicator where the placement of access points is less strategic, because it is located in upper-class housing which generally already has its own internet access, then the network quality is less stable with the bandwidth provided of 20 Mbps through a scramble system where the ideal standard according to the IT perspective is 2 Mbps per user outside watching YouTube. In the efficiency indicator, from 2013-2023 the realization did not reach the target set at the beginning, then the lack of maintenance resulted in 8 internet points not working. The adequacy indicator has not been said to be optimal in meeting needs through value, opportunity, and method adjustment as evidenced by the fact that there is no national standard as a reference in program implementation and unclear location data collection. In the equity indicator, there is a mismatch in infrastructure facilities, small areas have not been reached, and there is 1 location point that is locked. The responsiveness indicator is good, but there is still low participation from the community. Finally, the accuracy indicator is directed towards the community, but the implementation is not in accordance with the needs, and has not reached the initial target.

This study examines the digital transformation of administrative services in Sabrang Village, Klaten, as part of the Smart Village initiative. The integration of Information and Communication Technology (ICT) aims to enhance service efficiency, transparency, and accountability at the village level. The research highlights the implementation of online platforms for administrative processes, such as issuing certificates and permits, and the use of real-time notification systems to monitor application statuses. Additionally, efforts to improve digital literacy among village officials and the community are emphasized to ensure successful adoption. The study underscores the importance of structured policies, capacity building, and community engagement in realizing the benefits of digitalization. While challenges such as limited infrastructure and resistance to change persist, the digitalization of village administration is shown to significantly increase service speed, reduce bureaucratic hurdles, and foster participatory governance. Ultimately, digital transformation in rural governance can support the creation of a more inclusive, efficient, and transparent local government, contributing to broader development goals.

The development of information technology encourages innovation in learning methods, one of which is through digital educational games. This study aims to assess the effectiveness of Wordwall educational game-based learning media in improving elementary school students' 21st century skills, such as critical thinking, creativity, collaboration, and communication. The method used is a literature study by analyzing various scientific sources and relevant research. The results showed that Wordwall is able to increase students' motivation and interest in learning through interactive features and a variety of games that are easily adapted to the subject matter. Obstacles faced include limited access to technology and teacher readiness, which can be overcome with intensive training and provision of adequate facilities. Therefore, Wordwall is proven to be effective and relevant as a learning media that supports the 21st century learning process in elementary schools. It is recommended that the utilization of Wordwall be optimized through continuous training for teachers and provision of adequate technological facilities to improve the quality of learning.

The industrial revolution 4.0 requires elementary and secondary education institutions to improve, even evaluate the learning system of each field of study taught. Around 30% of the world's population has used social media in order to connect, seek information and learn. The same is true for the development of social studies education which continues to experience changes in materials or learning activities that are in accordance with the conditions of students and their environment. The focus of the research in this thesis is: (1) How is the formation of social behavioral character of students in social studies learning of class VIII MTs Al Ma'arif Tulungagung in the era of the Industrial Revolution 4.0 in Generation Z?, (2) What are the supporting and inhibiting factors in the formation of social behavioral character of class VIII MTs Al Ma'Arif Tulungagung students in social studies learning in the era of the Industrial Revolution 4.0 in Generation Z, (3) What are the positive and negative impacts of the Industrial Revolution 4.0 era on the formation of social behavioral character of class VIII MTs Al Ma'arif Tulungagung students in social studies learning in Generation Z?. This study aims to examine the formation of students' social behavior through social studies learning, as well as the factors that influence and the impact of the Industrial Revolution 4.0 era on class VIII students of MTs Al Ma'arif Tulungagung. This research approach uses a qualitative method known as an artistic method because the data produced is in the form of interpretations of data findings in the field. Furthermore, the type of research used is descriptive qualitative research by collecting accurate data by going directly to the field by utilizing the method of answering and describing a phenomenon that is the focus of the research. The results of the study concluded that: (1) Social studies learning at MTs Al Ma'arif Tulungagung forms students' social behavior through the values ​​of empathy, responsibility, and communication, (2) This character formation is supported by technology, the role of the family, and the school environment, but is hampered by the negative influence of social media and the tendency of Generation Z to seek instant solutions. (3) The Industrial Revolution 4.0 has a positive impact on access to information and critical thinking, but also has negative impacts such as gadget dependence and cyberbullying.

This study aims to analyze the impact of deepfake content on the level of public trust in visual information on social media. Using a between-subjects experimental design, the study involved 20 active social media user respondents in Indonesia (aged 18-45 years) who were randomly divided into two groups: an experimental group (exposed to deepfake content) and a control group (exposed to original content). Data were collected through a questionnaire measuring three dimensions of trust: (1) perceived authenticity of the content, (2) source credibility, and (3) emotional impact. The t-test results showed significant differences (p < 0.05) between the two groups, with the deepfake group having lower trust scores on all dimensions (mean score: 2.4 vs. 4.2 for content authenticity; 2.8 vs. 4.4 for source credibility; 2.7 vs. 4.0 for emotional impact). Regression analysis revealed that education level (β = 0.35) and frequency of social media use (β = -0.27) significantly affected the level of trust. Pearson correlation findings also showed a strong positive relationship between perceived authenticity of content and trust levels (r = 0.72, p < 0.001). This study concludes that exposure to deepfake content significantly reduces public trust in visual information, with the effect compounded by intensive social media use and moderated by education level. The implication is that evidence-based media literacy strategies are needed to raise public awareness about deepfake technology, as well as stricter regulation of synthetic content on digital platforms.