The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z

Suyanto Suyanto ; Rachmad Ilham ; Adiba Fuad Syamlan
JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewi... 📅 2025 Vol 4, No 1 🔗 DOI: 10.56910/jumbiwira.v4i1.2724
Abstract
This study explores the role of emotional intelligence in enhancing employee engagement among Generation Z within the creative industry in Surabaya, Indonesia. As digital natives, Gen Z employees seek emotional connection, purpose driven work, and psychologically safe environments. Using a qualitative case study approach, data were collected through in depth, semi structured interviews with ten participants and analyzed using thematic analysis. The findings reveal three dominant themes: empathetic leadership fosters psychological safety, frequent emotional feedback strengthens interpersonal connections, and purpose driven roles enhance intrinsic motivation and engagement. These insights highlight the generational uniqueness of Gen Z and suggest that emotional intelligence is not only a personal asset but a strategic organizational capability. This study provides practical implications for leadership development, HR practices, and organizational culture aimed at improving engagement and retention among younger employees.
Keywords
Emotional Intelligence; Employee Engagement; Generation Z; Leadership; Qualitative Research
How to Cite

Suyanto Suyanto, et al. (2025). The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z. JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, 4(1). https://doi.org/10.56910/jumbiwira.v4i1.2724

Suyanto Suyanto; Rachmad Ilham; Adiba Fuad Syamlan, "The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z," JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, vol. 4, no. 1, 2025.

Suyanto Suyanto; Rachmad Ilham; Adiba Fuad Syamlan. "The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z." JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, vol. 4, no. 1, 2025.

Suyanto Suyanto; Rachmad Ilham; Adiba Fuad Syamlan. "The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z." JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan 4, no. 1 (2025).

Suyanto Suyanto, et al. (2025) 'The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z', JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan, 4(1). doi: 10.56910/jumbiwira.v4i1.2724.

Suyanto Suyanto; Rachmad Ilham; Adiba Fuad Syamlan. The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z. JUMBIWIRA: Jurnal Ilmiah Manajemen Bisnis Dan Kewirausahaan. 2025;4(1).

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