SENTIMENT ANALYSIS OF PEDULILINGUI APPLICATION USING NBC AND SVM METHODS

PeduliLindungi is an application from the Government of Indonesia that was made in response to the COVID-19 pandemic. Since its initial release in 2020, this application has received many updates with the goal of improving its overall performance. One of the basics of updating applications is to process the reviews given by users at the Google Play Store using sentiment analysis. The methods used this time are Naive Bayes Classifier (NBC) and Support Vector Machine (SVM). The sample data used were 300 reviews with positive feedback and 300 reviews with negative feedback, for a total of 600 user reviews. The results of the NBC algorithm calculations produce an accuracy of 76%, a precision of 76%, a recall of 82%, and an f1-score of 79%. As for the SVM algorithm, it produces an accuracy rate of 80%, a precision of 83%, a recall of 80%, and an f1-score of 81%.