Red Tape dan Kepuasan Masyarakat: Studi Empiris terhadap Prosedur Administratif dalam Pelayanan Publik di Indonesia

Sri Yulianty Mozin ; Alfiyah Agussalim ; Claudia Imanuela Mogot ; Nabila Lidjali ; Ilyas Tuli ; Moh Rizki Naim ; Farrel Riyanto Gasim ; Syahrul Salif Nubaid Ismail
Jurnal Relasi Publik 📅 2026 Vol 4, No 2 🔗 DOI: 10.59581/jrp-widyakarya.v4i2.6253
Abstract
This study aims to analyze the influence of red tape on public satisfaction with public services in Indonesia. The research focuses on the definition of red tape, the characteristics of administrative procedures in public services, the level of public satisfaction, the influence of red tape on public satisfaction, and the factors influencing the relationship between red tape and public satisfaction. This study used a library research method with a qualitative descriptive approach. Data were obtained through collecting various literature sources such as books, scientific journals, articles, and previous research results relevant to the research topic. The results indicate that red tape is a long, complicated, and excessive bureaucratic procedure that hinders the effectiveness of public services. Furthermore, the results indicate that the quality of human resources, service transparency, bureaucratic culture, and the use of information technology are factors influencing the relationship between red tape and public satisfaction. Digitalization of public services and bureaucratic reform are important solutions to reduce red tape and improve the quality of public services in Indonesia. Thus, it can be concluded that red tape has a significant influence on the level of public satisfaction with public services. Therefore, the government needs to simplify administrative procedures and improve service quality to create effective, efficient, and community-oriented public services.
Keywords
Administrative Procedures; Bureaucracy; Public Satisfaction; Public Services; Red Tape
How to Cite

Sri Yulianty Mozin, et al. (2026). Red Tape dan Kepuasan Masyarakat: Studi Empiris terhadap Prosedur Administratif dalam Pelayanan Publik di Indonesia. Jurnal Relasi Publik, 4(2). https://doi.org/10.59581/jrp-widyakarya.v4i2.6253

Sri Yulianty Mozin; Alfiyah Agussalim; Claudia Imanuela Mogot; Nabila Lidjali; Ilyas Tuli; Moh Rizki Naim; Farrel Riyanto Gasim; Syahrul Salif Nubaid Ismail, "Red Tape dan Kepuasan Masyarakat: Studi Empiris terhadap Prosedur Administratif dalam Pelayanan Publik di Indonesia," Jurnal Relasi Publik, vol. 4, no. 2, 2026.

Sri Yulianty Mozin; Alfiyah Agussalim; Claudia Imanuela Mogot; Nabila Lidjali; Ilyas Tuli; Moh Rizki Naim; Farrel Riyanto Gasim; Syahrul Salif Nubaid Ismail. "Red Tape dan Kepuasan Masyarakat: Studi Empiris terhadap Prosedur Administratif dalam Pelayanan Publik di Indonesia." Jurnal Relasi Publik, vol. 4, no. 2, 2026.

Sri Yulianty Mozin; Alfiyah Agussalim; Claudia Imanuela Mogot; Nabila Lidjali; Ilyas Tuli; Moh Rizki Naim; Farrel Riyanto Gasim; Syahrul Salif Nubaid Ismail. "Red Tape dan Kepuasan Masyarakat: Studi Empiris terhadap Prosedur Administratif dalam Pelayanan Publik di Indonesia." Jurnal Relasi Publik 4, no. 2 (2026).

Sri Yulianty Mozin, et al. (2026) 'Red Tape dan Kepuasan Masyarakat: Studi Empiris terhadap Prosedur Administratif dalam Pelayanan Publik di Indonesia', Jurnal Relasi Publik, 4(2). doi: 10.59581/jrp-widyakarya.v4i2.6253.

Sri Yulianty Mozin; Alfiyah Agussalim; Claudia Imanuela Mogot; Nabila Lidjali; Ilyas Tuli; Moh Rizki Naim; Farrel Riyanto Gasim; Syahrul Salif Nubaid Ismail. Red Tape dan Kepuasan Masyarakat: Studi Empiris terhadap Prosedur Administratif dalam Pelayanan Publik di Indonesia. Jurnal Relasi Publik. 2026;4(2).

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