Pengaruh Kompetensi Pegawai dan Budaya Organisasi terhadap Kualitas Pelayanan Publik di Sekretariat Daerah Kota Gorontalo

Aliyyah Ainur Rahma Hunawa ; Ismet Sulila ; Zuchri Abdussamad
Jurnal Relasi Publik 📅 2026 Vol 4, No 2 🔗 DOI: 10.59581/jrp-widyakarya.v4i2.6223
Abstract
Quantitative analysis based on multiple linear regression was applied in this study to test the hypothesis regarding the influence of Employee Competence and Organizational Culture variables on the Quality of Public Services in the Regional Secretariat of Gorontalo City. Through the involvement of sample data from 47 respondents, a partial analysis portrait shows that the Employee Competence dimension contributes positively and significantly to escalating service quality with a share of 31.40%. On the other hand, the Organizational Culture component also recorded a significant positive impact with an influence of 47.30%. In aggregate (simultaneous), the combination of apparatus competence and strengthening institutional culture triggers a significant acceleration of public service quality with a determination value of 78.70%. The proportion of the remaining variance in the goodness of fit of the model is influenced by variables outside the scope of this research. Based on this basis, efforts to increase employee expertise capacity and improve organizational values ​​​​are crucial instruments for optimizing public service standardization.
Keywords
Employee Competence; Multiple Linear Regression Analysis; Organizational Culture; Public Sector Management; Public Service Quality
How to Cite

Aliyyah Ainur Rahma Hunawa, et al. (2026). Pengaruh Kompetensi Pegawai dan Budaya Organisasi terhadap Kualitas Pelayanan Publik di Sekretariat Daerah Kota Gorontalo. Jurnal Relasi Publik, 4(2). https://doi.org/10.59581/jrp-widyakarya.v4i2.6223

Aliyyah Ainur Rahma Hunawa; Ismet Sulila; Zuchri Abdussamad, "Pengaruh Kompetensi Pegawai dan Budaya Organisasi terhadap Kualitas Pelayanan Publik di Sekretariat Daerah Kota Gorontalo," Jurnal Relasi Publik, vol. 4, no. 2, 2026.

Aliyyah Ainur Rahma Hunawa; Ismet Sulila; Zuchri Abdussamad. "Pengaruh Kompetensi Pegawai dan Budaya Organisasi terhadap Kualitas Pelayanan Publik di Sekretariat Daerah Kota Gorontalo." Jurnal Relasi Publik, vol. 4, no. 2, 2026.

Aliyyah Ainur Rahma Hunawa; Ismet Sulila; Zuchri Abdussamad. "Pengaruh Kompetensi Pegawai dan Budaya Organisasi terhadap Kualitas Pelayanan Publik di Sekretariat Daerah Kota Gorontalo." Jurnal Relasi Publik 4, no. 2 (2026).

Aliyyah Ainur Rahma Hunawa, et al. (2026) 'Pengaruh Kompetensi Pegawai dan Budaya Organisasi terhadap Kualitas Pelayanan Publik di Sekretariat Daerah Kota Gorontalo', Jurnal Relasi Publik, 4(2). doi: 10.59581/jrp-widyakarya.v4i2.6223.

Aliyyah Ainur Rahma Hunawa; Ismet Sulila; Zuchri Abdussamad. Pengaruh Kompetensi Pegawai dan Budaya Organisasi terhadap Kualitas Pelayanan Publik di Sekretariat Daerah Kota Gorontalo. Jurnal Relasi Publik. 2026;4(2).

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