📅 30 January 2025
DOI: 10.59725/ema.v30i2.117
Meminimalkan Biaya operasional dan Memaksimalkan Kepuasan Pelanggan dalam Perusahaan Transportasi Laut di PT XYZ Jakarta
JURNAL EKONOMI MANAJEMEN AKUNTANSI
Sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang
📄 Abstract
In the maritime transportation industry, companies face challenges in minimizing operational costs while maximizing customer satisfaction. PT XYZ, as one of the leading maritime transportation companies, needs to adopt effective strategies to achieve these objectives. This study aims to identify cost-efficiency methods that can be implemented and analyze the impact of costs on customer satisfaction. By using relevant data and case studies, this research is expected to provide in-depth insights for PT XYZ's management in making strategic decisions.
🔖 Keywords
#Cost efficiency; Operational cost; Customer satisfaction; Maritime transportation; Strategic decision-making
ℹ️ Informasi Publikasi
Tanggal Publikasi
30 January 2025
Volume / Nomor / Tahun
Volume 30, Nomor 2, Tahun 2025
📝 HOW TO CITE
Agung kwartama; Samiyono Samiyono, "Meminimalkan Biaya operasional dan Memaksimalkan Kepuasan Pelanggan dalam Perusahaan Transportasi Laut di PT XYZ Jakarta," JURNAL EKONOMI MANAJEMEN AKUNTANSI, vol. 30, no. 2, Jan. 2025.
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