đ
07 July 2023
DOI: 10.51903/pixel.v16i1.1227
ANALISIS KUALITAS WEBSITE AKADEMIK MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) (Studi Kasus: STIKOM YOS SUDARSO
JURNAL ILMIAH KOMPUTER GRAFIS
Universitas Sains dan Teknologi Komputer
đ Abstract
Websites have an important role in academic management and enhance the reputation of a company or institution. Website service quality is an important factor in education. On university web ranking sites such as webometrics, Indonesia's ranking is relatively low, including universities in Central Java which are ranked in the 1000's. Therefore, this study aims to find the causative factors and analyze the current quality of academic websites.
The Webqual 4.0 method was used in this study to evaluate the quality of websites based on indicators of usability, reliability, novelty and user satisfaction. Importance-Performance Analysis (IPA) is also used to determine indicators that need to be repaired, updated, and maintained based on user perceptions and expectations. This research involved 144 respondents, namely students and staff at STIKOM Yos Sudarso. The results of the study show several indicators that need to be improved on the STIKOM Yos Sudarso website, especially in terms of appearance and quality of information such as novelty and clarity of content. Recommendations from this study include improving the appearance by developing designs and simplifying features. In addition, it is necessary to improve the quality of information by updating information in a timely, accurate and regular manner. Interaction with users also needs to be improved by adding a live chat feature and improving all indicators to build a good website reputation
The Webqual 4.0 method was used in this study to evaluate the quality of websites based on indicators of usability, reliability, novelty and user satisfaction. Importance-Performance Analysis (IPA) is also used to determine indicators that need to be repaired, updated, and maintained based on user perceptions and expectations. This research involved 144 respondents, namely students and staff at STIKOM Yos Sudarso. The results of the study show several indicators that need to be improved on the STIKOM Yos Sudarso website, especially in terms of appearance and quality of information such as novelty and clarity of content. Recommendations from this study include improving the appearance by developing designs and simplifying features. In addition, it is necessary to improve the quality of information by updating information in a timely, accurate and regular manner. Interaction with users also needs to be improved by adding a live chat feature and improving all indicators to build a good website reputation
đ Keywords
#Website Quality; Academic Website; Satisfaction Analysis; Webqual 4.0; Importance-Performance Analysis
âšī¸ Informasi Publikasi
Tanggal Publikasi
07 July 2023
Volume / Nomor / Tahun
Volume 16, Nomor 1, Tahun 2023
đ HOW TO CITE
Simbolon, Alfonsus; Azrino Gustalika, Muhamad; Setiya Rafika Nur, Yohani; Azrino Gustalika, Muhamad, "ANALISIS KUALITAS WEBSITE AKADEMIK MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) (Studi Kasus: STIKOM YOS SUDARSO," JURNAL ILMIAH KOMPUTER GRAFIS, vol. 16, no. 1, Jul. 2023.
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