Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan

Reika Dasha Mihwa ; Yayuk Yuliana ; Nurul Habibah ; Putri Mita Azhari ; Nur Elsa Harahap ; Nur Aisyah Pratiwi
International Journal of Management and Digital Sc... 📅 2025 Vol 2, No 3 🔗 DOI: 10.70062/managementdynamics.v2i3.266
Abstract
This research aims to analyze service innovation strategies that can be applied at the National Land Agency (BPN) Medan in an effort to improve the quality of services to the public. In the digital era and with increasing public expectations, BPN Medan faces challenges in adapting and innovating to provide more efficient and effective services. The research method used is a combination of qualitative and quantitative approaches, with data collection through surveys, interviews, and document analysis. The results indicate that the implementation of information technology, enhancement of human resource competencies, and improvement of service processes are significant innovation strategies for improving service quality at BPN Medan. Additionally, this study also identifies factors that influence the successful implementation of service innovations, such as management support, community participation, and organizational culture. These findings are expected to provide useful recommendations for BPN Medan and other government agencies in their efforts to enhance the quality of public services in Indonesia.
Keywords
Service Innovation; Service Quality; National Land Agency; Quality Method; Public Service
How to Cite

Reika Dasha Mihwa, et al. (2025). Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan. International Journal of Management and Digital Sciences, 2(3). https://doi.org/10.70062/managementdynamics.v2i3.266

Reika Dasha Mihwa; Yayuk Yuliana; Nurul Habibah; Putri Mita Azhari; Nur Elsa Harahap; Nur Aisyah Pratiwi, "Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan," International Journal of Management and Digital Sciences, vol. 2, no. 3, 2025.

Reika Dasha Mihwa; Yayuk Yuliana; Nurul Habibah; Putri Mita Azhari; Nur Elsa Harahap; Nur Aisyah Pratiwi. "Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan." International Journal of Management and Digital Sciences, vol. 2, no. 3, 2025.

Reika Dasha Mihwa; Yayuk Yuliana; Nurul Habibah; Putri Mita Azhari; Nur Elsa Harahap; Nur Aisyah Pratiwi. "Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan." International Journal of Management and Digital Sciences 2, no. 3 (2025).

Reika Dasha Mihwa, et al. (2025) 'Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan', International Journal of Management and Digital Sciences, 2(3). doi: 10.70062/managementdynamics.v2i3.266.

Reika Dasha Mihwa; Yayuk Yuliana; Nurul Habibah; Putri Mita Azhari; Nur Elsa Harahap; Nur Aisyah Pratiwi. Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan. International Journal of Management and Digital Sciences. 2025;2(3).

Artikel Terkait

The Effect of Knowledge-Oriented Leadership and Reward on Employee Performance in Bantar Gebang MSMEs

Joy Benjamin Rafael; Yuningsih Yuningsih; Lis Andriani

Enhancing Loyalty through Engagement, Experience, and Social Media Marketing

Shanti Handayani; Andry Andry; Noviermi Noviermi

Work Fatigue as a Mediator in the Influence of Communication and Assertivity on Nurses' Productivity

Rosida Siboro; Andry Andry; MF Arrozi Adhikara

Analysis of Job Satisfaction as an Intervening Variable in The Relationship Between Compensation, Transformational Leadership, and Workload Towards Turnover Intention of Contract Nurses at Hospital X

Ria Permata; Ratna Indrawati; Rina Mutiara

Analysis of Hospital Budget and Operating Costs Study at Pemalang Ashari Hospital

Nurul Mardhiah Sitio; Tri Purwani

International Digital Transformation of Smart MSMEs for Sustainable Business Development

Indra Hastuti; Maimunah Abdul Aziz
Tren Sitasi Jurnal