This research analyzes the application of Voice of Customer (VoC) in Customer Relationship Management (CRM) strategies in leading Indonesian digital platforms, namely Tokopedia and Gojek. In the competitive digital era, the company's ability to understand and respond to customer expectations is crucial for maintaining relevance and competitiveness. CRM, as a customer interaction management strategy, is significantly strengthened by VoC, which involves a systematic process to capture customer feedback to understand their expectations and perceptions of products, services, and brands as a whole. Using a qualitative approach and descriptive analytical methods, this study utilizes secondary data from various reliable sources. Empathy Map is used to map the customer experience based on "Think & Feel", "See & Observe", "Say & Do", and "Hear & Listen". Results show both companies commit to VoC for service development, integrating digital channels for feedback, and applying customer-centricity. Tokopedia focuses on shopping experience and product quality with structured, long-term VoC. Gojek emphasizes service timeliness and partner professionalism with direct, adaptive VoC. Consistent VoC enables proactive and predictive CRM. This research contributes to CRM literature in Indonesian digital companies.

Anemia remains one of the leading public health issues among adolescent girls in Indonesia, including in Pidie District. Insufficient iron intake and low awareness and knowledge of anemia are major contributors to its high prevalence. Health education is recognized as an effective strategy to improve adolescents’ understanding of anemia.Objective: This study aimed to assess the effect of health education on increasing knowledge about anemia among adolescent girls at MTsN VI Pidie, Pidie District.Methods: A quantitative approach with a quasi-experimental design (one-group pretest-posttest) was employed. A total of 30 first-grade female students from MTsN VI Pidie were selected through purposive sampling. The intervention involved the delivery of health education on anemia via an educational video. Knowledge levels were measured before and after the intervention using pretest and posttest questionnaires. Data were analyzed using the Wilcoxon signed-rank test and paired t-test.Results: The analysis showed a statistically significant improvement in the participants’ knowledge following the intervention. The average posttest scores were notably higher than the pretest scores, indicating a positive effect of the health education intervention (p < 0.05).Conclusion: Digital media-based health education is effective in enhancing knowledge about anemia among adolescent girls. This approach is recommended for broader implementation in adolescent health promotion programs, particularly in the prevention of anemia

The implementation of Electronic Medical Records (EMRs) in hospital emergency units is essential to improve the speed, accuracy, and quality of services. However, various challenges hinder optimal system utilization. This study aimed to assess the adoption of EMR at the Emergency Unit of RSUD A.M Parikesit Tenggarong using the Human-Organization-Technology Fit (HOT-FIT) framework. A qualitative descriptive approach was employed involving seven purposively selected informants, including health professionals, administrative staff, and IT personnel. Data were collected through interviews, observations, and document reviews, then analyzed using the Miles and Huberman interactive model. The findings indicate that from the human aspect, the system was considered easy to use (85%), though user satisfaction remained moderate (67.14%) due to system errors and incomplete CPPT data entries. Organizationally, the hospital provided adequate infrastructure and support, though some policies require stronger enforcement. Technological aspects revealed limitations in system stability, lack of pharmacy integration, and low service quality due to frequent downtime. The study concludes that EMR implementation in the Emergency Unit has not yet achieved full effectiveness across all HOT-FIT domains. Improvements are needed in system reliability, information consistency, and inter-unit integration to optimize EMR benefits and enhance patient care delivery in critical settings.

The implementation of health information systems such as SIMKES (Sistem Informasi Manajemen Kesehatan) plays a crucial role in enhancing administrative efficiency and service delivery in primary healthcare centers. However, user satisfaction remains a key indicator of system effectiveness, especially in outpatient service units. This study aims to evaluate the satisfaction level of health personnel toward the implementation of SIMKES at the outpatient unit of Teguhan Health Center, Ngawi, Indonesia. Employing a descriptive quantitative method, this research involved a census of 17 respondents using a validated questionnaire based on the End-User Computing Satisfaction (EUCS) model, which comprises five dimensions: content, accuracy, format, ease of use, and timeliness. The data were analyzed using frequency distribution and mean scoring to categorize satisfaction levels. Results showed that the overall satisfaction score was 73.58, indicating that users were generally satisfied with the system. All five EUCS dimensions were categorized as satisfactory, with the highest rating in the format dimension and the lowest in timeliness. Despite the overall positive assessment, users reported issues related to system speed, technical bugs, and limited guidance for system navigation. The findings suggest that while SIMKES supports outpatient service delivery effectively, improvements are needed in system responsiveness and user support to enhance satisfaction and usability. This study contributes to the ongoing evaluation and development of health information systems in resource-limited primary care settings.

Academic motivation in mathematics remains a critical factor influencing student engagement and performance. This study examined the mediating effect of self-efficacy on the relationship between goal setting and academic motivation among college students. Using mediation analysis, 100 participants were selected through stratified random sampling. Results indicated that self-efficacy partially mediates the relationship, but goal setting unexpectedly had a negative effect on self-efficacy, suggesting that specific goal-setting strategies may introduce pressure or unrealistic expectations. This finding challenges the assumption that goal setting always enhances confidence and motivation. Future research may explore alternative mediating factors and variations in goal-setting strategies. Additionally, educational interventions should integrate self-efficacy-enhancing techniques such as mastery experiences and peer support to maximize student motivation and achievement in mathematics.

Women's empowerment in the sharia economy has great potential in improving family welfare. However, strategic steps are still needed to overcome the various obstacles faced, both in terms of sharia financial education, access to capital, and social support. Women's empowerment in the sharia economy can be realized through various forms, such as micro, small, and medium enterprises (MSMEs) based on halal and thayyib principles, sharia-based financial management, and the use of sharia fintech to expand access to capital. From the results of interviews and observations, it was found that women's empowerment in the sharia-based economy contributed significantly to improving family welfare.

The purpose of this research is to analyze the naming of business places in Umakatahan. The theory used in analyzing naming is Chaer’s theory (2009). This study uses a qualitative research model. The data collection process carried out in this study used the documentation method, followed by the observing and nothing method. The data in this study are presented in a descriptive form or informal method. Based on the result of this study it was found that from 5 data on the naming of bussines places in Umakatahan, there were grammaticalmeanings. In addition, the naming process that occurs in 5 data on the naming of business premises in Umakatahan, produces 5 data based on inventors or makers, data based on new names, data based on place of origin, data based on uniqueness and new naming. So, it can be concluded that the naming of business places in Umakatahan is dominated by the process of the inventor or maker because most of the business places use the name of the owner or maker.

The growth of digital platforms has driven significant transformations in marketing communication strategies, particularly in e-commerce advertising practices. Shopee, as one of the largest e-commerce companies in Indonesia, utilizes digital propaganda strategies through visual and audio content to shape consumer perception and behavior. The advertisement with the slogan "Belanja Seru, Hidup Lebih Mudah" (Fun Shopping, Easier Life) not only conveys promotional messages but also constructs social meanings of consumption, convenience, and happiness through symbols and visual narratives. This study employs a descriptive qualitative method using literature review techniques to analyze the message structure and communication strategies embedded in Shopee advertisements. The analysis considers visual, symbolic, and repetitive elements that function as covert propaganda mechanisms. The theoretical framework is based on propaganda communication and semiotic theory to understand how advertisements systematically shape consumerist consciousness. Findings reveal that propaganda in Shopee’s advertisements operates through symbolic repetition, celebrity endorsement, and the use of digital features such as limited-time promotions that trigger impulsive behavior. These practices contribute to the formation of digital consumer culture, supported by emotional engagement and algorithmic targeting. Media literacy enhancement is therefore essential to equip the public with critical awareness towards persuasive messages in digital spaces.

Plyometric training is a physical training method aimed at improving explosive strength and movement speed, which are crucial in martial arts such as silat. This mini-research aims to analyze the effect of plyometric training on enhancing the quality of kicks in silat, particularly in terms of power, speed, and accuracy. The method used is qualitative, involving a plyometric training program over several weeks applied to individuals learning silat, with performance measurements of kicks taken before and after the intervention. The results show that plyometric training significantly improves lower limb explosive power, coordination, and kicking effectiveness. These findings suggest that plyometrics is an effective training approach and can be integrated into physical development programs, particularly to enhance kicking ability.

The purpose of this study is to describe what Special Strategies are carried out by teachers in developing the independence of early childhood in group A at Raudhatul Athfal AL-Asrafy Asyaman Swakarsa. And what factors influence the independence of early childhood in group A aged 4-5 years at Raudhatul Athfal AL-Asrafy Asyaman Swakarsa. The type of research used is descriptive qualitative using observation, interview and documentation methods. The data analysis technique uses the concept of Miles and Hubermen, with the steps of data reduction, data presentation, and drawing conclusions. The results of this study indicate that the specific strategies given by teachers in developing the independence of early childhood in group A at Raudhatul Athfal AL-Asrafy Asyaman Swakarsa are 1) Teachers encourage children to carry out their daily activities independently without the help of others, 2) Provide opportunities for children to make their own decisions, 3) provide opportunities for children to play without being accompanied, 4) Give children the opportunity to do something themselves even though they often make mistakes 5) Encourage children to express their feelings and ideas, and 6) Train children to socialize and adapt so that children can learn to face complex social problems. Factors that can influence the independence of early childhood in Raudhatul Athfal AL-Asrafy Asyaman Swakarsa are parenting factors and environmental factors.